Author Topic: Lowered earnings balance on 123rf - Anyone else? (Read 4005 times)

kjorgen · « **on:** April 17, 2015, 00:29 »

It was suddenly down $39.01 yesterday.

So I have checked both 2014 and 2015. And 18 files are gone from July '14, 9 files gone from Sept '14, 27 files gone from Dec '14, and 9 files gone from this month.
Shouldn't they have let us know when the returned sales are this many? I find it very strange that they just deduct all this from our earnings balance without even notifying us.
Anyway, I wrote them an email before I noticed I had to look all the way back to July 2014.

I hope the rest of you haven't lost much, but I guess it can't be just me...

kjorgen · « **Reply #1 on:** April 17, 2015, 06:06 »

More money deducted.
I have now lost for January through May 2014 also. Can they actually return sales for files downloaded more than a year ago?
I have written them another email - waiting for a reply.

No one else?

enstoker · « **Reply #2 on:** April 17, 2015, 06:31 »

Ok here.

kjorgen · « **Reply #3 on:** April 17, 2015, 06:52 »

Good to know, thank you!

Mantis · « **Reply #4 on:** April 17, 2015, 07:22 »

Yes I saw that. For some reason my RC (or rank, whatever that is) dropped by 500 points. I don't know why as my sales haven't dropped.

kjorgen · « **Reply #5 on:** April 17, 2015, 11:38 »

Wow...they just responded this:

"Kindly note that your Earnings balance is correct.

There were occasions that we made an overpayment or underpayment to you in previous payouts. Our Finance team have found that we had overpaid you with total of USD$ 97.66 on other previous payouts.

Kindly refer to the chart below:

Month   Underpayment   Overpayment
MAY - 13            5.18
JUN - 13            7.77
AUG - 13            2.61
SEP - 13            22.58
NOV - 13      0.01
DEC -13            9.51
FEB - 14            5.68
MAY - 14            7.92
JUL - 14            25.48
SEP - 14            2.59
DEC - 14            8.35


            Total
0.01
97.67
Total Overpayment - Underpayment   -   97.66"

Just that they call it overpayment when a lot of downloads are gone as well. And finding out two years later. And so far, it seems to be happening only to me....
And with no explanation before I emailed them and asked. Hmmm..........

Noedelhap · « **Reply #6 on:** April 17, 2015, 12:19 »

Everything okay here. Sad that they're pulling an iStock on you.

Jo Ann Snover · « **Reply #7 on:** April 17, 2015, 12:40 »

In August 2014 they had some over/under corrections, but they notified contributors that they'd be doing it. They didn't provide details unless you asked (which I think is wrong; we should get a full accounting, including why we were over or under paid).

In my case the made the corrections but in doing so overlooked a refund that they took out of my account during the time I was an iStock exclusive, so I then got another deduction for that screw-up.

In many cases the amounts were one cent - I guess that must have been a rounding error? In others it was $1.24 or 88 cents, which is harder to explain unless it's a refund.

I suggest you let support know that deductions without an explanatory e-mail are not acceptable. Support is always polite and helpful when you contact them, but adjusting earnings without any explanation is just a policy that should be changed.

kjorgen · « **Reply #8 on:** April 17, 2015, 12:55 »

Thank you for your answers!
I just wrote them and demanded more information... I was quite angry in the mail actually ;-) It just can't be overpayment when my number of downloaded files has gone down so drasticly as well.

Anyway, I am glad it didn't happen to all of you also!!