MicrostockGroup

Agency Based Discussion => 123RF => Topic started by: Dumc on May 01, 2016, 01:24

Title: Monthly earnings not calculated correctly
Post by: Dumc on May 01, 2016, 01:24
So my sales from April 27th till April 30th were not added to my overall earnings for April.

Now, I know it usually takes a day or two for the "Earnings" page to update, but it's been now 4 days and my earnings for April are still short for sales that I had in the last 4 days in April.

Is anyone having the same experience?
Title: Re: Monthly earnings not calculated correctly
Post by: akaza on May 01, 2016, 01:56
Yeah me too, the earnings not synchronize since April 29th  :(
Title: Re: Monthly earnings not calculated correctly
Post by: fotografer on May 01, 2016, 02:28
Mine has been going up daily.  I check every morning.
Title: Re: Monthly earnings not calculated correctly
Post by: 60D on May 01, 2016, 02:43
And the credit total stays same. There have been many technical issues in there system now and then.
Title: Re: Monthly earnings not calculated correctly
Post by: emjaysmith on May 01, 2016, 03:17
My sales total has not risen for a few days now. I seem to remember this happening last year and they corrected it in time for payout.
Title: Re: Monthly earnings not calculated correctly
Post by: kaboom on May 01, 2016, 03:18
Same here  :-\ The Credit Total increased today but there is a difference between Monthly Earnings for April and the total of Daily Earnings. The money earned between 27th and 30th is not added.
Title: Re: Monthly earnings not calculated correctly
Post by: masterlu on May 01, 2016, 03:47
The same here..... :(
Title: Re: Monthly earnings not calculated correctly
Post by: Dodie on May 01, 2016, 04:15
Same here but not just earnings from the last days, some earnings from the middle of the month are also missing.
Title: Re: Monthly earnings not calculated correctly
Post by: panicAttack on May 01, 2016, 04:29
same here, but when I click your specific monthly earning (not overall) I can see correct amount but it is not added to my overall earnings
Title: Re: Monthly earnings not calculated correctly
Post by: fotografer on May 01, 2016, 05:03
same here, but when I click your specific monthly earning (not overall) I can see correct amount but it is not added to my overall earnings
That's where I was looking.  Now when I look at my overall earnings I have quite a big chunk of money missing.
Title: Re: Monthly earnings not calculated correctly
Post by: dbvirago on May 01, 2016, 09:46
There stats rarely sync correctly across the site. This has been a problem there for years. You just have to wait for them to catch up.
Title: Re: Monthly earnings not calculated correctly
Post by: Mantis on May 01, 2016, 13:03
I sent them an email two days ago about that.  My monthly earnings have not updated in days, but I have regular sales daily. Had a $30 day on Thursday and still not calculated into my monthly totals.
Title: Re: Monthly earnings not calculated correctly
Post by: anathaya on May 02, 2016, 00:09
Everyone thinks that there is a problem because not all sales reported in daily earning page are calculated in monthly earnings. How can we believe that all sales are reported in daily earning page?  :o
Title: Re: Monthly earnings not calculated correctly
Post by: ibogdan on May 02, 2016, 04:09
Me too. And it always bothers me a lot when 123rf doesn't reply to my mails. Whenever there is a problem and I send them a mail, I need to contact them another 2-3 times to get an answer from them.
Title: Re: Monthly earnings not calculated correctly
Post by: Anyka on May 02, 2016, 11:24
They also have not reviewed my last 4 batches - that's a backlog of more than a month.  They used to be a lot quicker.
Title: Re: Monthly earnings not calculated correctly
Post by: panicAttack on May 02, 2016, 14:52
still not fixed and slow reviews again.
Title: Re: Monthly earnings not calculated correctly
Post by: anathaya on May 03, 2016, 00:21
Corrected
Title: Re: Monthly earnings not calculated correctly
Post by: Dumc on May 03, 2016, 04:01
Mine looks OK too now.
Title: Re: Monthly earnings not calculated correctly
Post by: Dook on May 03, 2016, 05:11
They also have not reviewed my last 4 batches - that's a backlog of more than a month.  They used to be a lot quicker.
Send them an email. It gets through very fast after that.
Title: Re: Monthly earnings not calculated correctly
Post by: Mantis on May 03, 2016, 08:11
I got a response today and they fixed my numbers.  They admitted that there was a glitch but they fixed it.