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Author Topic: Problem processing files uploaded by FTP to 123RF  (Read 12432 times)

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« on: March 05, 2010, 19:51 »
0
Anyone encounters problems processing files uploaded by FTP to 123RF?

I uploaded 50 files but could only successfully process half of them after many tries.


lisafx

« Reply #1 on: March 05, 2010, 20:27 »
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I had the same problem.  I don't think it's just ftp, though, because I tried through Java and the web uploader too.  Some of the images just would not show.  Finally gave up and only submitted the ones I could and deleted the rest.

« Reply #2 on: March 06, 2010, 16:52 »
0
I get to the half way point where you have to click to see FTP results ... It used to work before the makeover. Now it hangs up even when I let it set for quite some time. "Latest Upload Results" just keeps spinning like its caught in a loop that it can't get out of ... I tried multiple times last night without success. I've been trying again this morning.

Is anyone else having this problem?



-Mark

« Reply #3 on: March 06, 2010, 18:33 »
0
I've had the same problems here, I used SmartFTP and also tried Filezilla without more success.

« Reply #4 on: March 07, 2010, 01:55 »
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I had the same problem, but I tried several times and after the seventh or tenth time it worked.

« Reply #5 on: March 07, 2010, 13:30 »
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I found a solution after troubleshooting these issues myself. My problem seems to be with Firefox after their site redesign.

I found I was able to find my FTP results using Internet Explorer. It loaded fairly quickly using IE whereas I was waiting 30mins - 3 hours for incomplete results to spool up using Firefox.

I hope this helps any others who are having problems.



-Mark

« Reply #6 on: March 07, 2010, 13:33 »
0
I just uploaded a set using FTP and submitted with Safari.  No problems.

« Reply #7 on: March 08, 2010, 00:14 »
0
I found a solution after troubleshooting these issues myself. My problem seems to be with Firefox after their site redesign.

I found I was able to find my FTP results using Internet Explorer. It loaded fairly quickly using IE whereas I was waiting 30mins - 3 hours for incomplete results to spool up using Firefox.

I hope this helps any others who are having problems.



-Mark

Thanks for the useful info. I will give it a try!

RacePhoto

« Reply #8 on: March 08, 2010, 02:19 »
0
I found a solution after troubleshooting these issues myself. My problem seems to be with Firefox after their site redesign.

I found I was able to find my FTP results using Internet Explorer. It loaded fairly quickly using IE whereas I was waiting 30mins - 3 hours for incomplete results to spool up using Firefox.

I hope this helps any others who are having problems.

-Mark

Thanks for the useful info. I will give it a try!

The browser you view with doesn't change what happens on a website like 123RF. If things are showing on one and not another, just click the page refresh and it should be there. Also Firfox has a setting for load page new on view.

"by default Firefox is set at 3 which means that it will always used an old, cached version of the web page, unless the server specifically indicates a newer one is available. You never know if youre getting the right stuff."

Change it to 1 and you will be happier with new uploads but have less pages stored in cache, which will pop up faster. IE loads new every time, so it's slower, but doesn't miss recent webpage updates. And then there's that little blue arrow up in the corner of Firefox! You can do it yourself... :D This would be the same reason why people don't see other things with new uploads on other sites, I suspect IS where people have acted superstitious and go to the forum then come back. What you really are doing is forcing the page to reload new when you come back, not that something on the Stock Agency site is magically changing because you walked around your chair and tossed some salt over your left shoulder. :D

Here's how to change it. (and you will get a warning box saying be careful)

browser.cache.check_doc_frequency and it can be found in the about:config menu of Firefox.

So you type "about:config" in the URL box and look for "browser.cache.check_doc_frequency;3"  and change the 3 to a 1 and save.

Or use the little Blue Circling Arrow in the top toolbar and reload the page. If that doesn't tickle it, hold the CONTROL key and click the blue reload arrow, which should force a new refresh of the entire page.

Hope that helps?

Just keep in mind the reason why Firefox is faster is that you have 50mb of cached data from visited websites, so it will move along quicker. IE downloads the page new every time if you have it set that way and in the settings you can choose, Tools > Internet Options > Browsing History > Settings > called Check for newer versions of Stored Pages:

Changing the 3 to a 1 is the same thing, Check for new versions of stored pages.

Since I can't see into your computer I don't know if you have IE set for check for new versions and Firefox is just running with the default settings.

« Reply #9 on: March 08, 2010, 11:57 »
0
I found a solution after troubleshooting these issues myself. My problem seems to be with Firefox after their site redesign.

I found I was able to find my FTP results using Internet Explorer. It loaded fairly quickly using IE whereas I was waiting 30mins - 3 hours for incomplete results to spool up using Firefox.

I hope this helps any others who are having problems.

-Mark

Thanks Race. I made the change to Firefox that you suggested and will check the process on my next batch of uploads.


-Mark




Thanks for the useful info. I will give it a try!

The browser you view with doesn't change what happens on a website like 123RF. If things are showing on one and not another, just click the page refresh and it should be there. Also Firfox has a setting for load page new on view.

"by default Firefox is set at 3 which means that it will always used an old, cached version of the web page, unless the server specifically indicates a newer one is available. You never know if youre getting the right stuff."

Change it to 1 and you will be happier with new uploads but have less pages stored in cache, which will pop up faster. IE loads new every time, so it's slower, but doesn't miss recent webpage updates. And then there's that little blue arrow up in the corner of Firefox! You can do it yourself... :D This would be the same reason why people don't see other things with new uploads on other sites, I suspect IS where people have acted superstitious and go to the forum then come back. What you really are doing is forcing the page to reload new when you come back, not that something on the Stock Agency site is magically changing because you walked around your chair and tossed some salt over your left shoulder. :D

Here's how to change it. (and you will get a warning box saying be careful)

browser.cache.check_doc_frequency and it can be found in the about:config menu of Firefox.

So you type "about:config" in the URL box and look for "browser.cache.check_doc_frequency;3"  and change the 3 to a 1 and save.

Or use the little Blue Circling Arrow in the top toolbar and reload the page. If that doesn't tickle it, hold the CONTROL key and click the blue reload arrow, which should force a new refresh of the entire page.

Hope that helps?

Just keep in mind the reason why Firefox is faster is that you have 50mb of cached data from visited websites, so it will move along quicker. IE downloads the page new every time if you have it set that way and in the settings you can choose, Tools > Internet Options > Browsing History > Settings > called Check for newer versions of Stored Pages:

Changing the 3 to a 1 is the same thing, Check for new versions of stored pages.

Since I can't see into your computer I don't know if you have IE set for check for new versions and Firefox is just running with the default settings.

« Reply #10 on: March 08, 2010, 12:19 »
0
Last night, FTP was  very slow and now I cannot login to see if it works fine today

« Reply #11 on: March 08, 2010, 12:20 »
0
I can't log in either. I was hoping that there would be some sort of info on it here. I get hung at the login screen.

nruboc

« Reply #12 on: March 08, 2010, 12:27 »
0
I can't log in either. I was hoping that there would be some sort of info on it here. I get hung at the login screen.

I can't login either, tried everything, finally sent email to support,

« Reply #13 on: March 08, 2010, 12:36 »
0
I can log in but they seem to  be making changes to the site.  All of the stats have disappeared from the earnings page.

« Reply #14 on: March 14, 2010, 16:12 »
0
I also can't upload using the FTP, some files upload normally while others get interrupted in the middle.

microstockphoto.co.uk

« Reply #15 on: March 24, 2010, 05:45 »
0
I can't even login to FTP lately: "password rejected"

needless to say, I didn't change pwd, and I can access the web site with the same pwd

I didn't contact support yet, anyone else having the same problem?

« Reply #16 on: March 24, 2010, 07:25 »
0
Same problem here, can't log in by FTP. Tried windows publish tool, that also no longer works for me.

I have to upload with the web form uploader, which isn't a huge problem in the short term.

I'm using WIndows XP.

Rgds

Oldhand

« Reply #17 on: March 24, 2010, 07:35 »
0
It is kinda weird that went all the trouble to redesign the site and are not bothered to fix ftp, is 123rf for sale? ;D


microstockphoto.co.uk

« Reply #19 on: March 26, 2010, 02:29 »
0
Microstock.co.uk, Oldhand and Microstock Exp, do apologize for the inconvenience caused of the FTP. We advise you to email your UID to submission@123rf.com , they'll investigate your issue and reply to you as soon as possible.

I contacted support as you suggested and *immediately* FTP is working; probably just a coincidence however problem solved for me, thanks


 

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