MicrostockGroup

Agency Based Discussion => 123RF => Topic started by: bpepz on October 27, 2013, 11:19

Title: Something very wrong with my account!
Post by: bpepz on October 27, 2013, 11:19

I logged into my account today, and found my portfolio is empty, my earnings in the negative, and my contributor level at 1, when it was at 4 and well on its way to 5 a few days ago. Also it has my monthly earnings, but they are all dramatically skewed and wrong. I am hoping this is some kind of glitch, is anyone else experiencing this?

Title: Re: Something very wrong with my account!
Post by: luissantos84 on October 27, 2013, 11:21

same here, sales taken away from the last 4 or 5 months, just great!

all site is down, you cannot do any search ;D

Title: Re: Something very wrong with my account!
Post by: Pauws99 on October 27, 2013, 11:22

Me too hoping it will right itself - not the first time I hear but not happened to me before

Title: Re: Something very wrong with my account!
Post by: bpepz on October 27, 2013, 11:22

Quote from: luissantos84 on October 27, 2013, 11:21

same here, sales taken away from the last 4 or 5 months, just great!

Well, if its happening to other people, it seems like this is some sort of wider problem. Hopefully this gets sorted out!

Title: Re: Something very wrong with my account!
Post by: Ploink on October 27, 2013, 11:27

Yaeh, you and me, both - no thumbnails, earnings are way off...

Title: Re: Something very wrong with my account!
Post by: Steveball on October 27, 2013, 11:29

+1, down to level 1!

Title: Re: Something very wrong with my account!
Post by: luissantos84 on October 27, 2013, 11:33

buyers go ahead now, everything for free!

actually it was 0 but now its 13 cents ;D

Title: Re: Something very wrong with my account!
Post by: luissantos84 on October 27, 2013, 11:35

everything looks ok now but hey I don't really remember all the numbers, oh misery ::)

Title: Re: Something very wrong with my account!
Post by: pancaketom on October 27, 2013, 13:02

My stats page looks ok. In fact it looks like I just got my best month this year. Sadly though, it would have been my 6th best month last year. So much for sales doubling (at least in $ for me).

Title: Re: Something very wrong with my account!
Post by: klsbear on October 27, 2013, 16:33

Mine is still messed up.  Set back to a Level 1 contributor and it's recalculated all my previous earnings based on that too.  I was one penny from payout and now it's over $5.00 short but only $1.43 short for earnings for October.

Title: Re: Something very wrong with my account!
Post by: Ilfede on October 27, 2013, 16:41

the same here,
and if I try to upload they ask me to sign an agreement revised in feb 2012

Title: Re: Something very wrong with my account!
Post by: ACS on October 27, 2013, 16:47

+1

Title: Re: Something very wrong with my account!
Post by: Angel on October 27, 2013, 20:45

Hiya,

Thanks for the heads-up.

Our IT teams are aware of the issue. Do give about 8 hours for us to restore things to normal.

Thanks for your patience and understanding.

Please PM me your 123RF UID or email to [email protected] if the issue persists after that.

Have a pleasant day!


Cheers,
Anglee

Title: Re: Something very wrong with my account!
Post by: klsbear on October 27, 2013, 21:09

Thanks Anglee - my account seems to be back to normal now. 

Title: Re: Something very wrong with my account!
Post by: roede-orm on October 27, 2013, 23:26

Most things work again - but my sales are still cut to zero ???

Title: Re: Something very wrong with my account!
Post by: Pauws99 on October 28, 2013, 07:41

No record of this months individual sales