MicrostockGroup

Agency Based Discussion => 123RF => Topic started by: ingwio on October 01, 2016, 06:22

Title: Total Earnings
Post by: ingwio on October 01, 2016, 06:22
I just saw that my Earnings Balance is less than yesterday. That is because my total earnings of Aug 2016 are not included (=$0.00). Having a look at the earnings of Aug 2016 shows that there have been earnings in that month. Yesterday the earnings of Aug 2016 still have been included in the Earnings Balance. I think it's a software bug.

Anybody else?
Title: Re: Total Earnings
Post by: increasingdifficulty on October 01, 2016, 06:33
Same here. Aug went to 0 today. But everything else looks normal so I wouldn't worry about it. Already have that payment anyway.
Title: Re: Total Earnings
Post by: ingwio on October 01, 2016, 07:45
Quote from: increasingdifficulty on October 01, 2016, 06:33
Same here. Aug went to 0 today. But everything else looks normal so I wouldn't worry about it. Already have that payment anyway.
I think they calculate the payment as the Earnings Balance on the page Contributor's dashboard/Earnings/Monthly:

Earnings Balance = Grand Total - Total Paid Out

The sum Grand Total includes all the earnings of the last years and months, but today Grand Total is wrong because Aug 2016 is set to 0. Even if you have got the payment for Aug 2016 they will calculate the next payment wrong.

I have sent them a mail.
Title: Re: Total Earnings
Post by: Asthebelltolls on October 01, 2016, 16:32
I have the same problem: Monthly earnings for August show: $00.00. Delve deeper into daily earnings and it shows the correct information. However, my earning's total does not reflect August. Only September. My last payout was mid-August so the grand total should display more than just September.

I sent them an email today.
Title: Re: Total Earnings
Post by: Jens G on October 02, 2016, 01:35
Same problem here.

I had a payout in september, and since my august was very good my balance is now negative. Probably something went wrong with the month shift yesterday.

The graph at the dashboard shows correct numbers.
Title: Re: Total Earnings
Post by: ingwio on October 02, 2016, 02:29
Quote from: Jens G on October 02, 2016, 01:35
... my balance is now negative.

When will you sent them their payout? ;D ;)
Title: Re: Total Earnings
Post by: Jens G on October 02, 2016, 03:16
Quote from: ingwio on October 02, 2016, 02:29
Quote from: Jens G on October 02, 2016, 01:35
... my balance is now negative.

When will you sent them their payout? ;D ;)
It's all automatic, and it hasn't reached 50 dollars yet  ;) :P
Title: Re: Total Earnings
Post by: Newsfocus1 on October 02, 2016, 13:20
All zeros showing for me in August too (though it wasn't). I'm not worried about the missing money as I know they'll sort it out in due course. I'm more anxious to find out if I really have dropped from level 2 to level 1 which I'm not thrilled about. Hoping that once the August sales are restored my level will revert back to 2.
Title: Re: Total Earnings
Post by: Asthebelltolls on October 02, 2016, 15:55
Quote from: Newsfocus1 on October 02, 2016, 13:20
All zeros showing for me in August too (though it wasn't). I'm not worried about the missing money as I know they'll sort it out in due course. I'm more anxious to find out if I really have dropped from level 2 to level 1 which I'm not thrilled about. Hoping that once the August sales are restored my level will revert back to 2.

I would encourage everyone to check out their August 123rf earnings and contact them if you have discovered an error. This is obviously not an isolated miscalculation. Its important that 123RF is contacted and made aware that there is a serious problem with their system so they'll right the wrong ASAP.
Title: Re: Total Earnings
Post by: Zero Talent on October 02, 2016, 16:42
Quote from: ingwio on October 01, 2016, 06:22
I just saw that my Earnings Balance is less than yesterday. That is because my total earnings of Aug 2016 are not included (=$0.00). Having a look at the earnings of Aug 2016 shows that there have been earnings in that month. Yesterday the earnings of Aug 2016 still have been included in the Earnings Balance. I think it's a software bug.

Anybody else?

Yep, same here: only zeros for August.
I was hoping to get to level 5 this month. It did't work. Now I wonder if the few points I'm missing have been lost because of this bug.
Title: Re: Total Earnings
Post by: Elenathewise on October 03, 2016, 13:23
Same here. Negative total balance. Hope it's just a bug and not them taking back the money for some "accounting error" reason... that happened before.
Title: Re: Total Earnings
Post by: beketoff on October 03, 2016, 13:44
Same here. Zero earnings in August 2016. Not that I have too many sales anyways, but this is weird anyway. Contacted their support. Let's see what comes out of this.
Title: Re: Total Earnings
Post by: chrisbradshaw on October 03, 2016, 13:46
The Grand Total on the earnings page is incorrect and does not include August.  However, if you go to the Contributors Dashboard, the earnings box is accurate.  Must just be a bug.
Title: Re: Total Earnings
Post by: Asthebelltolls on October 03, 2016, 19:43
Quote from: chrisbradshaw on October 03, 2016, 13:46
The Grand Total on the earnings page is incorrect and does not include August.  However, if you go to the Contributors Dashboard, the earnings box is accurate.  Must just be a bug.

Not on my page. The "earnings box" is inaccurate. It only displays September earnings.
Title: Re: Total Earnings
Post by: Eric.T_123RF on October 03, 2016, 23:16
Hi Guys,

We are aware of a display error for the month of August 2016 in your Earnings page.

Not to worry, our IT specialists have resolved the issue, and the figures should be accurate again.

Check your Earnings here: http://www.123rf.com/contributor/earnings.php (http://www.123rf.com/contributor/earnings.php)

Do contact us at [email protected] if you still notice any discrepancies, and we'll look into it for you.

Thanks for your patience with us!
Title: Re: Total Earnings
Post by: Jo Ann Snover on October 04, 2016, 00:15
My August numbers have returned
Title: Re: Total Earnings
Post by: Jens G on October 04, 2016, 05:51
Mine has returned too, and my balance is positive again :-)
Title: Re: Total Earnings
Post by: Justanotherphotographer on October 04, 2016, 07:33
Thanks for coming in to clear it up. Great that another agency rep is listening to contributors concerns. That makes two of the big sites active on here now. Where are ss and is?
Title: Re: Total Earnings
Post by: Asthebelltolls on October 04, 2016, 09:11
Back to normal. Agreed. Nice to see a 123RF rep responding in the forum. Appreciated. :)
Title: Re: Total Earnings
Post by: ingwio on October 05, 2016, 14:26
The 123rf-Team sent an email:
"...
Not to worry, our IT specialists have resolved the issue, and the figures should be accurate again. Check your Earnings.
..."
Seams to be ok. :)