MicrostockGroup
Agency Based Discussion => 123RF => Topic started by: siempre nuevos on December 10, 2012, 07:25
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Is anyone else having trouble uploading footage to 123RF? Mostly my files don't even make it onto my account ( at which point 123RF blames 3rd party software or my files, or me not clicking the "click here first" link and the other links along the way) - or they end up in the processing queue with a message of "error in video encoding"....
It doesn't seem to be the FTP software which works fine with all the other sites, and I've tried out Filezilla, Cyberduck and Transmit - all with the same (non)results).
It doesn't seem to be the way the files are encoded or formatted, because sometimes a couple of files form from a batch will make it but not others (all our files saved with the same format, code etc).
I have tried this process a couple of times a week over the last couple of months, so it isn't a dodgy internet connection or 'off-day'...
Has anyone else faced these problems and figured out a solution?
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Hi Siempro,
I'm sorry to hear you're having issues with our system, would you mind dropping me an email at alex(at)123rf.com and we'll try to sort something out.
Thank you very much,
Hope to hear from you soon!
Alex.