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"Processing errors"

Started by newstockist, March 25, 2017, 14:54

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newstockist

I have tried to upload to Alamy via FTP and Image Manager. The images show without thumbnails in the image manager, but there are "processing errors - "processing failed". I have tried a couple of times, but don't want to try any more in case it affects my QC rating.

I am quite new to Alamy so does anyone know what this usually means?

ShadySue

It happens, often several times in succession, but I've never heard of it affecting your QC record.

newstockist

I guess I just wait a while and keep trying?

ShadySue

Quote from: newstockist on March 25, 2017, 15:47
I guess I just wait a while and keep trying?
Indeed; there's no option. I found it happened more often with the old live news feed, but I haven't submitted live news for a ages now.

Hildegarde

Are you waiting for QC for something?  It has happened to me when I tried to upload before last batch passed QC.  When it did, no issue. 

newstockist

No I am not waiting for anything. The day before it was fine; yesterday not so fine. Trying again this morning.