MicrostockGroup

Agency Based Discussion => Alamy.com => Topic started by: newstockist on March 25, 2017, 09:54

Title: "Processing errors"
Post by: newstockist on March 25, 2017, 09:54

I have tried to upload to Alamy via FTP and Image Manager. The images show without thumbnails in the image manager, but there are "processing errors - "processing failed". I have tried a couple of times, but don't want to try any more in case it affects my QC rating.

I am quite new to Alamy so does anyone know what this usually means?

Title: Re: "Processing errors"
Post by: ShadySue on March 25, 2017, 10:00

It happens, often several times in succession, but I've never heard of it affecting your QC record.

Title: Re: "Processing errors"
Post by: newstockist on March 25, 2017, 10:47

I guess I just wait a while and keep trying?

Title: Re: "Processing errors"
Post by: ShadySue on March 25, 2017, 12:36

Quote from: newstockist on March 25, 2017, 10:47

I guess I just wait a while and keep trying?

Indeed; there's no option. I found it happened more often with the old live news feed, but I haven't submitted live news for a ages now.

Title: Re: "Processing errors"
Post by: Hildegarde on March 25, 2017, 18:36

Are you waiting for QC for something?  It has happened to me when I tried to upload before last batch passed QC.  When it did, no issue. 

Title: Re: "Processing errors"
Post by: newstockist on March 26, 2017, 04:06

No I am not waiting for anything. The day before it was fine; yesterday not so fine. Trying again this morning.