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Author Topic: alamy staff's mistake leaded to my payment reduce  (Read 3454 times)

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« on: January 16, 2011, 14:18 »
0
For the second Alamy's staff issued payment to my bank account with the wrong details of payment despite all my warnings about possible refuse to receive it from the side of my Ukrainian bank. The thing is that they used to write "Alamy payment" and my bank demands to fill the payment details with "honorarium, salary, royalties etc."
When the payment from Alamy had returned for the first time I lost $30 as a regular bank commission for the payment return. The next time Alamy staff made the same mistake and again I lost the next $30...
I had a long emailing with Alamy and finally got my payment but still missing $60. My letter to Alamy Financial Controller with the demand to pay $60 back as this loss was caused by Alamy left without answer.

Should I take additional measures instead of emailing to Alamy Financial Controller in order to compensate my loss?


grp_photo

« Reply #1 on: January 16, 2011, 15:15 »
0
For the second Alamy's staff issued payment to my bank account with the wrong details of payment despite all my warnings about possible refuse to receive it from the side of my Ukrainian bank. The thing is that they used to write "Alamy payment" and my bank demands to fill the payment details with "honorarium, salary, royalties etc."
When the payment from Alamy had returned for the first time I lost $30 as a regular bank commission for the payment return. The next time Alamy staff made the same mistake and again I lost the next $30...
I had a long emailing with Alamy and finally got my payment but still missing $60. My letter to Alamy Financial Controller with the demand to pay $60 back as this loss was caused by Alamy left without answer.

Should I take additional measures instead of emailing to Alamy Financial Controller in order to compensate my loss?
NO it is the bank faults neither yours or Alamy


 

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