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Agency Based Discussion => Alamy.com => Topic started by: Zero Talent on May 05, 2022, 20:31

Title: Credit Account Test Pack - $0.00?
Post by: Zero Talent on May 05, 2022, 20:31
Does anyone know what is this?
Title: Re: Credit Account Test Pack - $0.00?
Post by: Firn on May 06, 2022, 01:20
... a new low?  ???
Title: Re: Credit Account Test Pack - $0.00?
Post by: Sebastian Radu on May 06, 2022, 01:41
I think eventually, we will have to pay them for "having the chance" to have the photos on their platforms...
 ::)
Title: Re: Credit Account Test Pack - $0.00?
Post by: ShadySue on May 06, 2022, 04:22
Can't find it using their forum's search function, and yours is the only hit when I Googled.
I always contact their support when I have a question, just to make them tell us what they should have told us already and made easily accessible to look back on.
Not that what they (are told to?) tell us is always accurate.  ::)
Title: Re: Credit Account Test Pack - $0.00?
Post by: ravens on May 06, 2022, 07:36
Wow. I would contact Alamy support asap.
Title: Re: Credit Account Test Pack - $0.00?
Post by: Zero Talent on May 10, 2022, 08:32
FYI, Alamy replied saying that these photos have been used for internal testing only.
Title: Re: Credit Account Test Pack - $0.00?
Post by: Jo Ann Snover on May 10, 2022, 09:38
FYI, Alamy replied saying that these photos have been used for internal testing only.

Alamy's always good about replying.

For as long as they've been in business, and given they allow downloads for customers without triggering a sale (that waits until the customer "reports" it as used), why would multiple, test, no-cost sales show up in a contributor account?

You have test accounts or systems for such things - something that doesn't interrupt the business while you work out new software or products. And doesn't waste support people's time answering questions about what this is.
Title: Re: Credit Account Test Pack - $0.00?
Post by: zeljkok on May 10, 2022, 14:12
This was probably new developer not aware that internal customer accounts for testing software features already exist; so he/she created new one & made couple of "purchases" which then got reported to outside world
Title: Re: Credit Account Test Pack - $0.00?
Post by: Zero Talent on May 10, 2022, 15:02
This was probably new developer not aware that internal customer accounts for testing software features already exist; so he/she created new one & made couple of "purchases" which then got reported to outside world

Probably. The reply is also saying the technical team is apologizing.