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Agency Based Discussion => Alamy.com => Topic started by: luissantos84 on April 19, 2013, 19:19

Title: how long to have a reply from Alamy?
Post by: luissantos84 on April 19, 2013, 19:19
sent an email to Alamy on March 11, anybody ever contacted them over email?

believe I will never have an answer ;)
Title: Re: how long to have a reply from Alamy?
Post by: Poncke on April 19, 2013, 19:36
They do reply fairly quick.
Title: Re: how long to have a reply from Alamy?
Post by: luissantos84 on April 19, 2013, 20:18
Quote from: Poncke on April 19, 2013, 19:36
They do reply fairly quick.

this one? memberservices AT alamy.com
Title: Re: how long to have a reply from Alamy?
Post by: Travelling-light on April 19, 2013, 20:30
Quote from: luissantos84 on April 19, 2013, 20:18

this one? memberservices AT alamy.com

That's the one for most things. Don't think we've ever had to wait more than 48 hours for an acknowledgement at least.
Title: Re: how long to have a reply from Alamy?
Post by: luissantos84 on April 19, 2013, 21:42
Quote from: Travelling-light on April 19, 2013, 20:30
Quote from: luissantos84 on April 19, 2013, 20:18

this one? memberservices AT alamy.com

That's the one for most things. Don't think we've ever had to wait more than 48 hours for an acknowledgement at least.

I believe I have understood what is going on, they are checking our totals before answering ;D
Title: Re: how long to have a reply from Alamy?
Post by: Alamy on April 22, 2013, 03:53
Hi there - if we receive your email during office hours, the average response time is less than an hour.

Did you receive an auto-email back? If not, it may mean we are not receiving your mails or you are not receiving ours. If you can provide me with your real name then I will be able to check to see if we received an email from you.

Kind regards

James Allsworth
Content Executive

Alamy.
Title: Re: how long to have a reply from Alamy?
Post by: Chris Kelleher on April 22, 2013, 08:45
I've always gotten email replies from them very promptly.