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Agency Based Discussion => Alamy.com => Topic started by: philfreez on June 19, 2017, 11:51

Title: lots of images deleted from my account [solved]
Post by: philfreez on June 19, 2017, 11:51

Hi, on friday night I had an attempt to password reset from someone that was not me (I was sleeping).
I wrote down this thing to alamy and they 'closed' my account (no login permission) for the entire weekend to investigate the thing.
As they said in the message today I'm able to login again

and...
I found plenty of my pics deleted without any (given)reason, even many old ones.
All of these pictures has been deleted on June 17 (saturday)...
I am  worried (and a little upset as you can imagine) and I just wrote to alamy again to ask what is happening...
Maybe it is temporary?
I read that if the photo is already online it takes 180 days to delete  it, and 24 hours if not online and just passed QC

do you have similar experiences?
sorry for my eng

Title: Re: lots of images deleted from my account
Post by: Mantis on June 19, 2017, 12:35

You need to contact them...as you have...and keep contacting them until you get an explanation.  Could be that someone hacked your account or that they believe you have copied someones work.  I would then nk that alamy would contact you formally though if they accused you of wrongdoing. 

Title: Re: lots of images deleted from my account
Post by: Jo Ann Snover on June 19, 2017, 12:35

I have never had the experience you did, but I did once contact Alamy when I had intentionally deleted some items and changed my mind a week or two later. As we were within the 6 month lag time that deletion requests all go through, it was easy for them to undo my request and keep the images online.

Alamy support has always been responsive, polite and helpful. I'm sure they'll get this straightened out for you if you explain what has happened

Title: Re: lots of images deleted from my account
Post by: philfreez on June 20, 2017, 07:07

Hi :)

this is the mail i received today:

Quote

Hi Luca
Apologies for the inconvenience.
This is was due to a technical issue we experienced whilst freezing your account.
This has now been rectified and all your images are back in your account.

all my pictures has been restored!
false alarm!

Title: Re: lots of images deleted from my account [solved]
Post by: ArturoDV96 on June 21, 2017, 23:24

I wonder if this sort of glitch has anything to do with me not being able to even log IN to my account. It's been this way for a few days now. Weird.

Title: Re: lots of images deleted from my account [solved]
Post by: philfreez on June 22, 2017, 05:01

Quote from: ArturoDV96 on June 21, 2017, 23:24

I wonder if this sort of glitch has anything to do with me not being able to even log IN to my account. It's been this way for a few days now. Weird.

try to wrote to them