Agency Based Discussion > Alamy.com
Payout Alamy - cleared balance
ShadySue:
--- Quote from: zsooofija on April 04, 2020, 05:57 ---I have uncleared earnings since july 2019. I have already e-mailed them, but the reply seemed a bit annoyed, saying they are aware of this, and as soon as they receive the payment... This was almost 2 months ago. Still nothing happened. :(
In a previous case my earnings were cleared after 1.5 years. Very disappointing.
--- End quote ---
As you say, the reply you get does sound 'a bit annoyed'. Also it tells you not to contact them again (or at least that used to be part of the message).
However, a couple of years ago I had many unreported usages of the same photo by the Mail Group (Daily Mail / Metro / This Is Money) and reported it, and got the annoyed/don't bother us again message.
So I left it for six months and re-reported it (luckily, I'd kept a form that I had taken a long time to make out listing all my found in-uses, which is required for their system) and got the answer that there had been a 'change of staff' and my report had gone missing.
Around six months later I contacted them again, and again got the 'change of staff' excuse, but a couple of months after that I got the payment.
So ... did the 'investigating unreported uses' team really have total restaffing twice in a year, despite us having to do all the looking up, screenshotting and reporting meaning all they had to do was match up the reported sales then bill the offenders?
Astrantia:
They made it an easter present - finally:
Current Cleared Balance: $94
We'll pay you on 01 May 2020
Android Marvin (formerly mb):
You are lucky, they actually robbed me in February and since than all my later sales are still uncleared.
Current amount is still not enough for a lawsuit, but if this continue for a few months or more I will probably go into that direction.
Here is the story:
2 days before end of February I had 81$ cleared so I expected my payment to be initiated at the beginning of March.
At that moment I had one bigger sale but off course that amount was uncleared and I didn't expect be payed at the beginning of March.
A few days later I was checking my balance for a payment when I saw that last sale was refunded.
There was no doubt about which sale was refunded because there was a notice "Original sales on 27th of February".
But that refund WAS IMMEDIATELY CLEARED unlike original sale and that lowered my cleared amount from 81$ before 27th of February to 32$ !!!
All later sales from 5th of March until today 8th of May are still uncleared including that one from 27th of February so I am still on 32$ cleared.
I wrote them dozen of times, first to general support and than to legal department but didn't get any explanation for that.
I send them very specific questions but didn't get any single answer to them, just general comments.
At least they didn't mentioned Covid-19 as an excuse.
I am not a lawyer, but the fact that they lowered my previously cleared amount with refund to sales which came after that looks illegal to me.
ShadySue:
--- Quote from: Android Marvin (formerly mb) on May 08, 2020, 04:00 ---You are lucky, they actually robbed me in February and since than all my later sales are still uncleared.
Current amount is still not enough for a lawsuit, but if this continue for a few months or more I will probably go in that direction.
Here is the story:
2 days before end of February I had 81$ cleared so I expected my payment to be initiated at the beginning of March.
At that moment I had one bigger sale but off course that amount was uncleared and I didn't expect be payed at the beginning of March.
A few days later I was checking my balance for a payment when I saw that last sale was refunded.
There was no doubt about which sale was refunded because there was a notice "Original sales on 27th of February".
But that refund WAS IMMEDIATELY CLEARED unlike original sale and that lowered my cleared amount from 81$ before 27th of February to 32$ !!!
All later sales from 5th of March until today 8th of May are still uncleared including that one from 27th of February so I am still on 32$ cleared.
I wrote them dozen of times, first to general support and than to legal department but didn't get any explanation for that.
I send them very specific questions but didn't get any single answer to them, just general comments.
At least they didn't mentioned Covid-19 as an excuse.
I am not a lawyer, but the fact that they lowered my previously cleared amount with refund to sales which came after that is very illegal.
--- End quote ---
It happens :(, and not only on Alamy.
Android Marvin (formerly mb):
--- Quote from: ShadySue on May 08, 2020, 07:47 ---
--- Quote from: Android Marvin (formerly mb) on May 08, 2020, 04:00 ---You are lucky, they actually robbed me in February and since than all my later sales are still uncleared.
Current amount is still not enough for a lawsuit, but if this continue for a few months or more I will probably go in that direction.
Here is the story:
2 days before end of February I had 81$ cleared so I expected my payment to be initiated at the beginning of March.
At that moment I had one bigger sale but off course that amount was uncleared and I didn't expect be payed at the beginning of March.
A few days later I was checking my balance for a payment when I saw that last sale was refunded.
There was no doubt about which sale was refunded because there was a notice "Original sales on 27th of February".
But that refund WAS IMMEDIATELY CLEARED unlike original sale and that lowered my cleared amount from 81$ before 27th of February to 32$ !!!
All later sales from 5th of March until today 8th of May are still uncleared including that one from 27th of February so I am still on 32$ cleared.
I wrote them dozen of times, first to general support and than to legal department but didn't get any explanation for that.
I send them very specific questions but didn't get any single answer to them, just general comments.
At least they didn't mentioned Covid-19 as an excuse.
I am not a lawyer, but the fact that they lowered my previously cleared amount with refund to sales which came after that is very illegal.
--- End quote ---
It happens :(, and not only on Alamy.
--- End quote ---
Why it is so hard to say "Sorry we made a mistake".
2 agencies, 2 examples both from april 2020.:
Alamy: I finally got the answer on my 6th email which looks like somebody actually read my complaints. Unfortunately the answer was "no problems there, business as usual you could wait up to 4 months for amounts to be cleared and bla bla"... but the very next day my sales from february and march were all cleared and suddenly I have 171$ cleared and ready for payout.
123rf: At the end of April I send them complaint that I didn't sell any single image during the whole month of April. That didn't happened since I sell my 1st image there 10 years ago. Typically I'm selling around 100 photos per month which is around 20-30$, and never had a month with 0 sales since 2010, also I have portfolio of 7000+ images there. I asked them is there any reason for that, as example blocked portfolio/profile but the answer was "account is fine and business is as usual, could be my personal sales drop because of covid-19" with usual advices how to boost my sales. 1 day after that answer my sales suddenly returned back to normal with 4 images sold and now after 15 days I have 47 images sold during this month which is finally "business as usual" for me.
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