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Author Topic: Payout Alamy - cleared balance  (Read 26507 times)

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« Reply #25 on: July 06, 2020, 03:32 »
Without any public statement and/or personal answer what is going on it looks absolutely like a GANG job.

I sent you (and others) a PM here last week on this so I could look into this to get some clarity for you. Goes without saying that there is absolutely nothing "untoward" going on here but I will need your details to look into it properly so if you can reply that would be appreciated.


James Allsworth
Head of Content

« Reply #26 on: July 16, 2020, 07:20 »

Thanks for your email, please read the following important information.

Temporarily, were unlikely to be able to answer your email due to a reduction in team size whilst we respond to the global Covid-19 pandemic.

For any legal or copyright issues you need to email [email protected].

Quality Control wait times will be much longer than normal. Please bear with us and we will review your submission as soon as we can. Wait time for initial submissions will take around 3 to 4 weeks.


For all other questions, we encourage you to ask your question to knowledgeable fellow photographers over on the Alamy forum:


You can also find the answers to most questions here:

       Our help pages: https://www.alamy.com/contributor

       Our FAQs: https://www.alamy.com/contributor/faqs

Here are some common questions and answers that may help:

Want to sign up to sell your images?

      Thats great! At Alamy we dont edit pictures on content; we accept images as long as they meet our technical quality standards, so its up to you to send us what you like. If youve not visited our website we suggest the first step will be to have a read of our contributor help pages including our submission guidelines. Once youre ready to make a start you can create your account here.

Cant find your on sale images?

         When youve annotated your images and they are showing as on sale in Alamy Image Manager, they wont show as on sale on your dashboard or be visible to our customers until the search engine has updated. This happens approx. every 24 hrs.

Have you had a batch of images fail Quality Control?

      We see a large number of images each day and its not possible for us to check every image so we take a random sample of images and if all images in that sample are fine then we pass all images awaiting QC. If we find one failure then all images awaiting QC will fail. All images submitted should meet our QC standards so when we look at a random sample this should represent the quality of all images submitted.

How do I upload to the Alamy Live News feed?

    Youll need to apply for access to the Live News upload route. You can do this under the additional revenue options section of your contributor dashboard. If you have any queries, you can email our news team at [email protected].

Mistakenly uploaded images?

         Our system doesnt let us delete images during processing or quality control. If they pass QC you can delete them under the optional tab in the Alamy Image Manager.

Looking to upload a release?

         Weve removed the upload function for releases as we dont need you to upload them. All you need to do is annotate your images saying that there is one available and then we will get in touch with you if the customer needs it.

Want to mark your images as exclusive to Alamy?

         You can mark your images as exclusive by ticking the 'only available on Alamy' box under the 'optional' tab in the Alamy Image Manager. You can do this in batches of 500 at a time by selecting multiple submissions in the left hand column using the 'shift' key and then ticking 'select all passed'. You can also set a default for all future submissions under the settings cog icon in the image manager. Youll find more info about what classifies an image as exclusive here.

Question about payment?

         You can enter your payment details under the account settings section on your contributor dashboard.

         Youll be included in our payment run and sent funds when your cleared balance is over $50.

         The amount shown on your contributor dashboard is the gross amount and doesnt include commission deductions.

         During the payment run it can take up to 9 working days for the payment to reach your account.


Seen your image being used but the sale is not listed yet?

         Some customers report usages to us over a set period of time. If youve seen your images being used it can take up to 3 months to appear as a sale in your account. If you have a sale that remains unpaid beyond this timeframe please be aware that our credit control team will have a record of this and will be chasing the client for payment accordingly.

Looking to upload video?

         Thanks for your interest but unfortunately, weve closed our video application process to focus on the stills side of our business.


Thanks for your patience at this difficult time.

« Reply #27 on: July 16, 2020, 08:27 »

Thanks for your email, please read the following important information.

Temporarily, were unlikely to be able to answer your email due to a reduction in team size whilst we respond to the global Covid-19 pandemic.

Please see my post above. We are working with a reduced team at the moment on the support email but I can look into this personally if you can share your details with me via PM, or mark your email to the contributor support address for my attention.


James Allsworth
Head of Content

« Reply #28 on: July 22, 2020, 03:31 »
I don't want your attention because I'm giving up of Alamy.
But if you want to help just to check all those irregularities in clearings and help contributors to get their money.
There are people who have uncleared balance for a lot of time, some of them for years and that is not hard to check.
Summarize those amounts, think about it and do something.

Cases like mine are more rare than that but I'm sure that I'm not alone:
I had enough cleared amount >50$ for payment almost 6 months ago.
And then I had relatively big sale which was refunded at the last day of that month.
Despite the sale was never cleared REFUND WAS CLEARED IMMEDIATELY and that lowered my previously cleared balance well below 50$.
That is not legal in my opinion but in addition to that all further sales stays uncleared. Five months of sales.
That also doesn't look legal to me and I want you to investigate all those cases.
Again it's not hard to find, just search in 2020 for all refunds which lowered previously cleared balance below 50$.
Repeat the same search for 2019.

That's all I have to say.


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