Same problem

Quote from: microstockinsider on March 19, 2016, 18:55

Quote from: Andrey Popov on March 18, 2016, 14:43

Since last week Bigstock randomly unable to read Metadata for approx 20% of all photos uploaded through FTP. All those photos are processed without problem on all other stock sites. I have to manually copy and paste descriptions and keywords for each photo. Big waste of time. Does anyone else have the same problem?

ditto on this for me too, can't see any pattern in the affected images, happened for me in the last two batches in approx the past 10 days, 20-30% maybe?

I am also having the same issue with some of my images imported incorrectly after ftp upload (IPTC metadata was not read correctly). Do you guys found any way to fix it? I could write to support, but it takes ages for them to respond

Why do you guys keep uploading anyway? They pay less than Shutterstock, but it's the same company. Once they did that I stopped uploading.

Still broken this morning now 6 out of 8 images without keywords, and worse there seems to be JS issues (or something) with the editor ligthbox, if I paste keywords in manually and click save they are not there when I go and edit the image again - hence this morning I can't even add the info and submit manually!

I'm also awaiting a response to a support request.

Quote from: dirkr on March 24, 2016, 09:09

Why do you guys keep uploading anyway? They pay less than Shutterstock, but it's the same company. Once they did that I stopped uploading.

Same for me except instead of competing with myself for the same photos at 25c each, I closed BS removed all. There's no reason for BS to exist. Buyers would find the same on SS and we get paid more. Unless you want the $10 video collection or like being paid 25c a download. I can't support BS any more.

Well, I actually do not think my images on BS compete with my images on SS, at least directly. I have very similar ports on both and I have a lot of SS downloads of images which I have on BS as well. If what you are saying about self competition is true, I should see my sales "migrating" from SS to BS (cheaper for customer?), but that is not the case. This is why I believe it still makes sense to upload to BS even if we already contribute to SS. At least until SS decide to completely merge two agencies / libraries (if it is ever going to happen). 

Quote from: dbvirago on March 24, 2016, 07:10

Chichikov emailed them a week ago, so don't know how they can say they didn't know,  and it's still broken. As I said, I haven't gotten a response from their support team in years. Today 50% of images imported wrong.

Quote from: microstockinsider on March 26, 2016, 18:37

Still broken this morning now 6 out of 8 images without keywords, and worse there seems to be JS issues (or something) with the editor ligthbox, if I paste keywords in manually and click save they are not there when I go and edit the image again - hence this morning I can't even add the info and submit manually!

I'm also awaiting a response to a support request.

I have sent various emails and they continued to send me stupid copy and paste answers having nothing to do with our problem.
So I sent them a "less courteous" one and they finally answered that "we are aware that there is an overall issue going on and it has been reported to our Tech team"
So why they did not answered me that to my first email and make me lose my time??

I have also opened a specific thread for this problem:
http://www.microstockgroup.com/bigstock-com/bigstock-does-not-read-iptc-correctly/msg450442/?topicseen#new

Yeah, I wrote to their support too and just like you said, they sent me canned answer which did not have anything to do with the problem described. Hopefully it will get fixed soon, it is very frustrating.

it's still broken as of the last hours, 1 out of 8 images with correctly read keywords (uploaded via ftp). they didn't even bother replying to my message yet (sent ~6 days ago)

It has been like that for at least 3 weeks