Author Topic: BigStock royalty tiers - automatic change or manual? (Read 5149 times)

THP Creative · « **on:** April 22, 2014, 20:27 »

About 10 days ago I should have gone up a royalty tier at bigstock, based on my previous 12 months of sales. But still no change at all. I have emailed support, with no response either.

Has anyone had any experience with this? I seem to remember my previous upgrade just happening when it should.

pancaketom · « **Reply #1 on:** April 22, 2014, 21:09 »

They certainly downgraded everyone automatically.

THP Creative · « **Reply #2 on:** April 22, 2014, 21:57 »

Quote from: pancaketom on April 22, 2014, 21:09

They certainly downgraded everyone automatically.

Ha, yeah ain't that true! Strange how the agencies never seem to get the downgrading part wrong...

bluebonnet · « **Reply #3 on:** July 01, 2014, 12:35 »

I reached a new royalty tier June 1st, however I'm still getting paid based on the old rate now a month later. A couple of weeks ago got a response from BS that they will be looking into this. I can not understand how it can take so long time to fix this issue. Very frustrating. Anyone else having similar issues with their royalty tier?

robhainer · « **Reply #4 on:** July 04, 2014, 16:05 »

Mine went up automatically on April 1 from 29 cent to 31 cent tier. Think it's unlikely to go up again. The jump from 31 to 33 would require a big increase in sales.