Author Topic: Bridge to Bigstock. He No Workee? (Read 5131 times)

gostwyck · « **on:** November 16, 2012, 08:53 »

Must be over a month since any of my new uploads to SS have transferred over to BigStock. When the BtB first started I used to get an email everytime they transferred a batch. Then the emails stopped but the transfers still happened. Now they've stopped altogether.

Anyone else finding the same?

leaf · « **Reply #1 on:** November 16, 2012, 09:03 »

yep. I was wondering what happened as well. Perhaps someone from Bigstock will chime in???

My last image was transferred on Oct 11.

rimglow · « **Reply #2 on:** November 16, 2012, 09:10 »

Do you still submit to Bigstock if you have a portfolio at Shutterstock?

luissantos84 · « **Reply #3 on:** November 16, 2012, 09:25 »

Quote from: rimglow on November 16, 2012, 09:10

Do you still submit to Bigstock if you have a portfolio at Shutterstock?

I do because I had no bridge

JPSDK · « **Reply #4 on:** November 16, 2012, 09:27 »

I started up supplying both ss and big.
Then they merged and said they could build a bridge.
Well they havent, and now I have the oppertunity to upload to both.
The double amount of time spent. From my side. As usual.

BUT since the agency did not find it worthwhile to merge ports, I considered that for me as a private vendor it wouldnt be either.
So I left it.

sc · « **Reply #5 on:** November 16, 2012, 09:35 »

Looks like my last 'Bridge' transfer was Oct 10.
That's about 75 images they need to catch up.

scottbraut · « **Reply #6 on:** November 16, 2012, 10:20 »

Thanks guys,

I'll look into this. As always, please report any issue like this to the support team (in this case, either Bigstock or Shutterstock). But I'll ask the team to look into it.

Best,

Scott
VP Content
Shutterstock

borism · « **Reply #7 on:** November 16, 2012, 12:24 »

Hi all,

We have identified and fixed an issue that prevented some bridge images from being transfered over. The system is now catching up and it may take several days for all of your images to appear on Bigstock (though they will come over).

We're also putting some better monitoring in place to make sure that this sort of thing doesn't re-occur. Thanks again for letting us know - and as always please reach out to support@bigstock.com with individual questions or thoughts.

Happy friday,
- Boris
Product Owner, Bigstock

fotografer · « **Reply #8 on:** November 16, 2012, 12:31 »

Thanks for sorting it our so quickly. I hadn't even noticed that the latest images hadn't even been transferred.

gostwyck · « **Reply #9 on:** November 16, 2012, 15:12 »

Thanks for the rapid action. Please, please, please can you send a couple your guys over to an agency in Calgary where they have more bugs than the Amazon rainforest?

Jo Ann Snover · « **Reply #10 on:** November 16, 2012, 15:16 »

Quote from: gostwyck on November 16, 2012, 15:12

Thanks for the rapid action. Please, please, please can you send a couple your guys over to an agency in Calgary where they have more bugs than the Amazon rainforest?

I thought you'd know all about the concept of sunk costs - as in don't try to recover them. Let's leave the functional software/customer service people on the functional microstock sites.

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Author Topic: Bridge to Bigstock. He No Workee? (Read 5131 times)

gostwyck

leaf

rimglow

luissantos84

JPSDK

sc

scottbraut

borism

fotografer

gostwyck

Jo Ann Snover

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