Agency Based Discussion > Bigstock.com

BS login problem?

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fotoxalia:
trying to login, but receive the following message:

Login failed due to administrative reason.

CCK:
Same here.

scottbraut:
Hello,

Please contact Support and they'll be able to help you.

http://www.bigstockphoto.com/contactus.html

Best,

Scott
Product Manager
Bigstock

dk:
FTP is not working the last couple of days for me.

scottbraut:
Hello,

Sorry to sound like a broken record - but please forward all information to Support.  We need the exact account name to be able to look up the account and troubleshoot any issues, since this isn't widespread (the same goes for FTP).  The team can only troubleshoot the issue or check the user account if they have that information and a description of the circumstance in which the issue occurred.

Thanks!

Scott

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