MicrostockGroup

Agency Based Discussion => Bigstock.com => Topic started by: imagesbykenny on December 12, 2017, 12:13

Title: BS Payment Stolen
Post by: imagesbykenny on December 12, 2017, 12:13
I got BS e-mails in Russian and when I logged in I saw they were payment notifications. My account has been hacked and payment info changed to a Money Bookers account. I've informed BS and waiting to hear from them. I suggest others check their payout details on BS.
Title: Re: BS Payment Stolen
Post by: imagesbykenny on December 12, 2017, 21:31
BS handled the situation very quickly and efficiently.
Title: Re: BS Payment Stolen
Post by: imagesbykenny on December 12, 2017, 22:11
OK, maybe not that efficiently. The money was back this morning and I could request a proper payout. But when trying to log in again I got:

Login failed due to administrative reason. For customer service assistance, please contact 001-xxx-xxx-xxx.

I understand that they have security concerns, but earnings on BS are not worth making international calls for.
Title: Re: BS Payment Stolen
Post by: HughStoneIan on December 13, 2017, 00:54
Yeah, happened to me too a few months back. The hacker changed my payout address to a Yandex email address. As soon as I would change my password and account info, he'd break in and change it back to his. BS was on it quickly, sealed up the broken entryway I guess, and I haven't had a problem since, but I still check in every day to see if all is still well. (Helps that I've got nothing worth stealing there!)
  Anyway, odd that in 10 years that's never happened to me on SS, IS, DT, FT, 123, and other sites that are no longer with us.  Only BS and only this year. Seems to have happened to a lot of other contribs on BS, too.  Hmm.
 Hope this gets resolved for you.
Title: Re: BS Payment Stolen
Post by: SpaceStockFootage on December 13, 2017, 02:10
I understand that they have security concerns, but earnings on BS are not worth making international calls for.

Is that a joke? You obviously also have security concerns, as you were concerned that somebody had hacked into your account and was about to do away with your earnings. And now they want you to do something as a security measure... it's all too complicated and annoying for you? If earnings on BS are not worth making international calls for, you may as well just send your new password to your new Russian friend so he can have the money after all.
Title: Re: BS Payment Stolen
Post by: niktol on December 13, 2017, 05:23

I understand that they have security concerns, but earnings on BS are not worth making international calls for.

It's 2017, ~1 cent per minute Skype-to-phone is hardly an exorbitant amount of money. Unless you charge your clients $400/hour and your time is too valuable, I don't see a problem with calling internationally.
Title: Re: BS Payment Stolen
Post by: MysteryShot on December 13, 2017, 07:12
 you may as well just send your new password to your new Russian friend so he can have the money after all.
[/quote]

...there goes the RUSSIAN bias
Title: Re: BS Payment Stolen
Post by: Pauws99 on December 13, 2017, 07:37
you may as well just send your new password to your new Russian friend so he can have the money after all.

...there goes the RUSSIAN bias
[/quote] Read the first post
Title: Re: BS Payment Stolen
Post by: increasingdifficulty on December 14, 2017, 05:17
BS handled the situation very quickly and efficiently.

That's great, did you use the support email or did you contact them in a more direct way for such a fast response?
Title: Re: BS Payment Stolen
Post by: imagesbykenny on December 14, 2017, 22:10
BS handled the situation very quickly and efficiently.

That's great, did you use the support email or did you contact them in a more direct way for such a fast response?
I used the support e-mail. They replied pretty promptly and cancelled the payout. Now we are arranging re-instating the account. Which a call wouldn't make go any faster.