MicrostockGroup Sponsors


Author Topic: Odd sales pattern here, too  (Read 13801 times)

0 Members and 1 Guest are viewing this topic.

« on: December 31, 2010, 04:55 »
0
I just got eight $2 sales - it usually takes a week to get that much. So is BS the latest target of the fraudsters, is it just a freak day or has a buyer driven out of iS turned up to boost the sales? They came in two separate groups of dls, but all for the same price.


« Reply #1 on: December 31, 2010, 05:19 »
0
I think that it might be the same thing as on IS.  I've had 15 dls in the last couple of hours all in the largest size.  This is getting pretty worrying.

Xalanx

« Reply #2 on: December 31, 2010, 05:37 »
0
no worries, you'll find them just as I have now, minus 6$ representing "adjustments". :P

« Reply #3 on: December 31, 2010, 06:14 »
0
I'm up to $18 now .... I'll believe it when I get the payment (have they actually reversed payments you got today already? If so, at least they are on the ball). Meanwhile, it is really nice to see one day when BS look like a real micro even if it is only an illusion.

Xalanx

« Reply #4 on: December 31, 2010, 06:18 »
0
I don't know when they reacted to the fraud or whatever it was. I'm not paying much attention, BS is a very poor earner for me. But I am using picNiche plugin and I saw I exceeded the payout limit, wanted to withdraw and found out that I can't do it, since I have 6 bucks ummm... adjusted ;D

« Reply #5 on: December 31, 2010, 06:57 »
0
Oh, that's different. It is probably just the system whereby they announce your sales but won't let you cash them out until one week has passed, in case there is any problem with them.

So you will probably get your $6 released if you wait a few more days.

« Reply #6 on: December 31, 2010, 07:08 »
0
I had an adjustment yesterday. Today is showing over 30$ which is almost unheard of for me at BS but no adjustmants so far. Whether they pay us or not doesn't change the fact that somebody has downloaded our images.

Xalanx

« Reply #7 on: December 31, 2010, 07:42 »
0
No, the cash earned but not payable yet is under the "Less Not Payable" label, here http://www.bigstockphoto.com/account/commissions/

the "Adjustments" label contains refunds and other problems (fraud?!) as I understand - that cash is permanently taken from your earnings.

« Reply #8 on: December 31, 2010, 08:20 »
0
I had an adjustment yesterday. Today is showing over 30$ which is almost unheard of for me at BS but no adjustmants so far. Whether they pay us or not doesn't change the fact that somebody has downloaded our images.

I know, which is why we need to flag it up as soon as possible if there is something fishy.

« Reply #9 on: December 31, 2010, 08:51 »
0
Wow... as for me, 25 downloads at $3 each early this morning for a total of $75.  Here's hoping that the system somehow didn't report these as it should have all month and we're being "adjusted" in a positive way for downloads that should have been reported all along.  But that's just me, a naive "glass half full" person. 

Waiting for those sales to disappear. :(

« Reply #10 on: December 31, 2010, 09:38 »
0
Wow... as for me, 25 downloads at $3 each early this morning for a total of $75.  Here's hoping that the system somehow didn't report these as it should have all month and we're being "adjusted" in a positive way for downloads that should have been reported all along.  But that's just me, a naive "glass half full" person. 

Waiting for those sales to disappear. :(
If that was the case then wouldn't all have been downloads at the hightest size possible.

WarrenPrice

« Reply #11 on: December 31, 2010, 10:59 »
0
Nothing for me.  You know your portfolio is really bad when even fraudulent buyers don't want your stuff.   :P ;D

« Reply #12 on: December 31, 2010, 11:03 »
0
They've just cancelled four of mine as "invalid transactions". I expect the rest will follow shortly.

« Reply #13 on: December 31, 2010, 11:30 »
0
6 "invalid transactions" in the past 2 days so far. Maybe when all of this is over, we'll all be able to buy our images on DVD from some pirate to keep as a backup  :'(

LSD72

  • My Bologna has a first name...
« Reply #14 on: December 31, 2010, 11:33 »
0
Nothing for me.  You know your portfolio is really bad when even fraudulent buyers don't want your stuff.   :P ;D

We are rowing the same boat lmao.

« Reply #15 on: December 31, 2010, 12:03 »
0
Check your commissions page.  They have subtracted the fraudulent sales and they have also adjusted the fraudulent earnings showing $11 in fraudulent sales and -$22 in adjustments. 

Is doubling the adjustment their commission for taking care of this for me?

« Reply #16 on: December 31, 2010, 12:16 »
0
They got me too. The last two days I've had about 100 images downloaded that I would have made about $130 on. I did contact support and heard that they are aware of it and they have implemented and will be implementing new measures today to stop this.  It's most likely the same group that stung Istock.

« Reply #17 on: December 31, 2010, 12:25 »
0
Nothing for me.  You know your portfolio is really bad when even fraudulent buyers don't want your stuff.   :P ;D

LOL Warren. We are in he same boat!


donding

  • Think before you speak
« Reply #19 on: December 31, 2010, 12:58 »
0
Thanks Scott
Although I haven't been effected I do appreciate your jumping on it before it got out of hand. I hope all the other agencies keep their eyes open to this kind of activity and respond to it promptly as you have.
Donna

« Reply #20 on: December 31, 2010, 13:48 »
0
Nothing for me.  You know your portfolio is really bad when even fraudulent buyers don't want your stuff.   :P ;D

LOL . . .  you are right, it is kind of insulting when no body wants to steal your stuff.  I feel left out some how. ;D

« Reply #21 on: December 31, 2010, 13:50 »
0
Bigstock, you earn bonus points for being forthright and honest, as well as how quickly you are addressing the issues. Other companies should take note of your professionalism


« Reply #23 on: December 31, 2010, 14:30 »
0

Thanks for your understanding.   It takes a little time to investigate and make the various adjustments we have to make, which is why communication can sometimes lag behind the events themselves.  In other words, we make a first priority of aggressively addressing any issue, and once we know more, we can then stop and communicate to the larger group.

Of course, there are plenty of lightning-fast forum participants around here.  :)

We do appreciate your patience in the meanwhile.   Thanks!

Best,
Scott


Well Done Bigstock, it does make a big difference to us that you are on top of the situation.

nruboc

« Reply #24 on: December 31, 2010, 14:42 »
0
I really appreciate the communication as well, but if this was a credit card issue, then I really don't understand why there is no automatic check in place to stop suspicious activity. There seems to be several easy identifiable criteria that a site could check:

1. New account (or account that has not had confirmed buying activity in the past)
2. # of downloads in a given period of time
3. Length of time between downloads
4. Downloads outside "normal working hours" of given country
etc..

It seems easy to write an algorithm that check one or more of these crtieria and suspend suspicious activity. I mean c'mon I had about 100, another poster had about 100, and alot more.. When does that happen legitimately?.....like never.  If they're suspicious, lock them down after like 25 downloads
« Last Edit: December 31, 2010, 15:04 by nruboc »

lisafx

« Reply #25 on: December 31, 2010, 14:46 »
0
Thanks for posting Scott.  I am glad you guys are aware and working on this.  I've had over $180 worth of fraudulent sales in the past 24 hours. 

I see that the fraudulent charges have been deducted from my account, but as it appears I have been heavily targeted by these thieves, I would like to know what is being done to protect my intellectual property? 

« Reply #26 on: December 31, 2010, 15:23 »
0
+1 (the only difference is a smaller number than Lisa!  :P)

dbvirago

« Reply #27 on: December 31, 2010, 15:28 »
0
Yeah, same here. all $2 sales yesterday and today have been reversed. Guess I'll wait to log sales for a bit.

lisafx

« Reply #28 on: December 31, 2010, 15:38 »
0
Just noticed that the last fraudulent charge appears to have been made at 5:14 am.  The charges after that are normal size and not reversed.  Hopefully that means that whatever BigStock is doing managed to put a stop to it?

« Reply #29 on: December 31, 2010, 15:48 »
0
They got me, too.

I noticed that all of my DLs were all random and all about 5 years old.

« Reply #30 on: December 31, 2010, 16:00 »
0
Pixart - I'm not 100% sure what you're seeing, but we can look into it.  Please reach out directly to the support email address and they'll look into anything that you can't explain.
http://www.bigstockphoto.com/contactus.html


That was me overreacting in a way - but now I see now that it's the money put "on hold" for new sales causing confusion (I get pretty uptight when by balance diminishes!).  For illustation - say yesterday I had $50 with nothing on hold and I could cash out.  Today I had $11 in bogus sales, and they are put "on hold" anyway.  Then the $11 is reversed from my account.   That balances out the bogus sales on your side - but the $11 bogus sales are still "on hold" so the account balance is $39 when it should really be $50 and no cash out is possible until the $11 clears. 

Noone will be surprised if you suspend cashouts for the moment anyway so it should all wash out when the "hold" clears the account - what is that - 7 days? 

I hope that makes some kind of sense to you.  Happy New Year everyone.

« Reply #31 on: December 31, 2010, 16:15 »
0
My last fraudulent one was just after 5am, same as Lisa, and the first one was three or four hours earlier, so it looks like they plugged the latest leak in a matter of hours.

lisafx

« Reply #32 on: December 31, 2010, 16:27 »
0

That was me overreacting in a way - but now I see now that it's the money put "on hold" for new sales causing confusion (I get pretty uptight when by balance diminishes!).  For illustation - say yesterday I had $50 with nothing on hold and I could cash out.  Today I had $11 in bogus sales, and they are put "on hold" anyway.  Then the $11 is reversed from my account.   That balances out the bogus sales on your side - but the $11 bogus sales are still "on hold" so the account balance is $39 when it should really be $50 and no cash out is possible until the $11 clears. 


I see I have a negative $73 balance.  That makes no sense to me.  They have already deducted the $170+ of bad charges, but why is the remaining $73 showing as a negative balance? 

I agree with Pixart - I am willing to wait for a cash out until this is all straightened out - but I am concerned when I see proceeds from legitimate sales showing as a negative balance... ???


WarrenPrice

« Reply #34 on: December 31, 2010, 17:16 »
0
And, to continue with Lisa's question, what happens about images already downloaded?  Are they being used for FREE in violation of author's copyright?


RacePhoto

« Reply #36 on: December 31, 2010, 17:48 »
0
Nothing for me.  You know your portfolio is really bad when even fraudulent buyers don't want your stuff.   :P ;D

Are we related? ;)

I did have a $2 sale in Oct. It's about time for one more for the year? I'm still on the track to cash out and close my account, sometime in 2012 if I live that long.

WarrenPrice

« Reply #37 on: December 31, 2010, 17:59 »
0
Nothing for me.  You know your portfolio is really bad when even fraudulent buyers don't want your stuff.   :P ;D

Are we related? ;)

I did have a $2 sale in Oct. It's about time for one more for the year? I'm still on the track to cash out and close my account, sometime in 2012 if I live that long.

Actually, Race, i've had a decent 2010 at BigStock -- a payout and closing in on another.  It is slow.  I am learning that images need at least 8 months online to start selling.  I don't know if it has to do with search engine programming or just coincidence?  I've had several $2 & $3 sales ... legitimate ones.   :o
Here's to a Happy New Year for them and Us.   ;D

PS:  My most exciting site is still Cutcaster.  Not many sales but when they make a sale ... it's a payout.   8)

@Scott ... Thanks for the explanation, Scott.  Hope you capture the Creeps.

nruboc

« Reply #38 on: December 31, 2010, 18:56 »
0
Hello All,

In response to some of the earlier inquiries - unfortunately, we can't give specifics or details about security procedures.  We do have a large number of existing security checks in place and (like other e-commerce sites) we aggressively monitor and adjust them on an active basis to prevent fraud.   As you know from recent issues at iStock, fraudsters work hard to mimic legitimate customer behavior and these attempts seem to have spiked this week.    

Many of our existing prevention methods have already been successful, but we are putting increasingly restrictive controls and review procedures in place.  Our staff has been actively working through the holidays (and continues to do so) to ensure a safe selling and buying experience.

In response to negative balances - I'm going to speak with the team and we'll get that straightened out.  As mentioned earlier, please forward any details to the service@bigstockphoto.com e-mail address, since that will create a ticket for the team to track with details.

Best Regards,

Scott

Understand, thanks for responding here!

« Reply #39 on: December 31, 2010, 19:03 »
0
Bigstock, you earn bonus points for being forthright and honest, as well as how quickly you are addressing the issues. Other companies should take note of your professionalism

wow.. amen to this!  I'm impressed.. Need to add BigStock to my list of sites to begin contributing to.

« Reply #40 on: December 31, 2010, 19:40 »
0
I had five sales today that are all invalid transactions. I am glad BigStock was there to get a handle on it immediately. I really appreciate that. I am a little concerned, too, about the images being stolen. I hope the thieves can be tracked down and prosecuted.


rubyroo

« Reply #42 on: December 31, 2010, 20:39 »
0
Just want to add my note of appreciation to the list, Scott.  Thanks so much for the timely and informative posts, and thanks to the team at BigStock for their hard work in addressing this issue.  It's very reassuring.  Much respect, and happy new year to all at BigStock. 

« Reply #43 on: December 31, 2010, 23:17 »
0
Sorry Scott the issue is still not corrected. 

The commission page now display the correct amount payable, but when I requested a payment the confirmation page reverted back to the incorrect amount. In my case the amount payable was listed as $72 (this is the correct amount), but after I requested payment the confirmation page stated "You will receive a nett payment of from Bigstock of $57".  This is the incorrect amount previously displayed as "Total payable" before it was corrected. 

 


« Reply #45 on: January 01, 2011, 00:04 »
0
Thank you Scott. I will send another mail to support. I did send a query to support yesterday (regarding the original discrepancy on the commission page) but did not receive a reply yet.

« Reply #46 on: January 01, 2011, 09:04 »
0
I am a little concerned over the fact that although the credit card fraud has been detected, stopped, and our accounts were adjusted immediately, the person downloading STILL got my images. If this person didn't have any moral issues using the stolen credit card to make the purchases, I don't believe they are going to have any problems giving my images away or even reselling them and grabbing the money.

What I don't want to see is a blanket statement, such as has already been issued, that copyright infringement is taken seriously, but we never hear anything again about what has actually been done to prosecute the person who stole the images.

292,000 images had copyright information removed and replaced from them, via BigStock, Media Bakery, Colossus and Pixmac. The images were pulled down, but AFTER the damage had already been done. I haven't heard a single word about what the agency(ies) have done to prosecute the person responsible for changing our copyright information to that of Colossus. That whole issue just disappeared into thin air. Nobody knows nothing and nobody was at fault.

I expect to be compensated for the fact that a few of my best selling images have now been stolen. Multiply that by how many images overall have gotten stolen this past couple of weeks and we aren't talking chump change anymore.

Back room deals with only the big suppliers isn't good enough. Each and every contributor affected should expect to receive compensation for what has been stolen from them.

« Reply #47 on: January 01, 2011, 10:44 »
0
Same thing here. Many of my best sellers have been downloaded in full resolution and the royalties have been deducted again for 3 days in a row now.

As I mentioned before, every agency makes claims of aggressively pursuing copyright infringements but in the end we the contributors never hear back whether such pursuit was successful or not.

I'm absolutely fine that the agency deserves to be compensated for their efforts in cases they recover any damages but I'm sure that a 1% or 2% split of that would cover the original licensing fee that the contributor could still receive.

Since we all can only speculate what's happening behind the scenes (and none of them will tell you what's actually happening), we'll be left with stale promises and just hope "for the best".

« Reply #48 on: January 01, 2011, 13:53 »
0
What a pisser. Over 60 of my images (many of them my best sellers) have been ripped off in this round of fraud. As it stands right now, I have no idea what my true earnings were for December, and when I try to request a payout, it says that I have an insufficient account balance to do so. I know that's not correct, so I hope this gets resolved soon.

nruboc

« Reply #49 on: January 01, 2011, 14:49 »
0
What a pisser. Over 60 of my images (many of them my best sellers) have been ripped off in this round of fraud. As it stands right now, I have no idea what my true earnings were for December, and when I try to request a payout, it says that I have an insufficient account balance to do so. I know that's not correct, so I hope this gets resolved soon.

And apparently it's still going on, another 6 today downloaded then refeunded..............

« Reply #50 on: January 01, 2011, 17:00 »
0
Me too.

« Reply #51 on: January 01, 2011, 17:21 »
0
I wonder why a crook would "waste" being nailed for credit card fraud over a bunch of images. How does one profit from such crime? Are there image fences out there? If so, perhaps it would be more lucrative dealing with them directly than taking the photographs myself. Have to look into that.

« Reply #52 on: January 01, 2011, 17:29 »
0
I wonder why a crook would "waste" being nailed for credit card fraud over a bunch of images. How does one profit from such crime?

Image CD sales on Ebay or in stores in the less developed parts of the world perhaps? Prints too maybe in countries where they've got no chance of being caught.

« Reply #53 on: January 01, 2011, 18:03 »
0
Got two of these reversed sales, lost US$2+3.

I wished BigStock also would show this differently in the summary page, because these in fact are not sales and that "adjustments" line is just a nuisance, and I did not earn those U$5 in December. I prefer to see the real figures.
« Last Edit: January 01, 2011, 18:06 by madelaide »


« Reply #55 on: January 01, 2011, 22:39 »
0
Hi all,

The ability to withdraw commissions in a single sum is now fixed.  As was the case earlier, the commissions in your account are correct (minus any adjusted transactions due to the aforementioned issues).  Please contact us if there are any additional issues with that process.

As always, our technical and customer service teams will look at any reports of discrepancies and can answer questions.  I apologize if there has been a temporary delay in any response.  The Bigstock team is working through the weekend and the holidays, but most of our efforts in the past few days have focused on marketplace safety and deploying increasingly aggressive fraud prevention measures.   

Best,

Scott

Scott,
thanks for the information.

Is it possible to have you or Bigstockphoto release some sort of official statement about what exactly happened?

This has obviously affected quite a number of contributors and your company. I think we would all feel better knowing how somebody is able to commit such fraudulent actions.

Was this "attack" just some sort of new scam that couldn't be anticipated?

How come that such more aggressive fraud prevention measures haven't been implemented in the past?

I'm not just asking out of pure curiosity but also because it appears that my best sellers have been illegally downloaded (amongst many other images from Bigstock) and I feel very uneasy about how such criminals could ever be brought to justice.

I don't know if I'm alone with this feeling that such events affect me, as an individual contributor, more than the agency as the stream of new content keeps coming regardless, but my old and established best sellers suddenly become "worthless" and my income goes downhill.


« Reply #57 on: January 02, 2011, 09:13 »
0
Thanks Scott. Appreciate the rapid efforts of the team over the holiday period and also the timely information. Take a heart for your trouble!

lisafx

« Reply #58 on: January 02, 2011, 11:19 »
0
Thanks Scott. Appreciate the rapid efforts of the team over the holiday period and also the timely information. Take a heart for your trouble!

+1.  

BigStock's timely and aggressive response to this threat is very much appreciated.  And so is your taking the time to keep us updated and respond to our concerns, Scott.  Thanks very much!  

FWIW, I haven't had any fraudulent sales today, so hopefully the problem is under control...

« Reply #59 on: January 03, 2011, 07:28 »
0
Nothing for me.  You know your portfolio is really bad when even fraudulent buyers don't want your stuff.   :P ;D

I was in the same position too Warren but just had an adjustment of minus $1, which I assume was my image of Margaret Thatcher downloaded at 4.59am on December 31. It's not a big financial "loss" but it is sickening to think someone is making use (and money) out of my image. And will that affect legitimate future sales of the image? Possibly not I suppose as people buying dodgy CDs of stolen images probaly wouldn't have ever been legit buyers anyway.
I'll add my appreciation to Scott for coming on here and updating us (a good example to other agencies). I certainly wouldn't expect you to give details of your anti fraud measures or any new ones being implemented! I don't know if this is just in the UK but when I purchase online using my debit or credit card I get re-directed to the card issuer (e.g. my bank) and have to enter a password before the transaction completes. Seems pretty foolproof to me -short of someone hacking my password. No one wants to make it difficult for genuine buyers to download images but maybe a simple system like that would help (or is that already in place internationally?). Regards, David.

« Reply #60 on: January 03, 2011, 23:20 »
0
Big thanks to Scott and the BigStock team for working so hard to clear this mess up. I'm not so happy that someone managed to walk away with a lot of my images, but hey - that's the risk we take by putting stuff online I suppose.

Props to BigStock!


 

Related Topics

  Subject / Started by Replies Last post
1 Replies
3254 Views
Last post July 09, 2006, 14:19
by GeoPappas
3 Replies
2055 Views
Last post December 24, 2012, 04:20
by mayaartist
19 Replies
3707 Views
Last post June 26, 2013, 08:02
by robhainer
19 Replies
3583 Views
Last post August 02, 2017, 02:30
by Microstockphoto
0 Replies
1162 Views
Last post December 22, 2017, 02:32
by illustrator

Sponsors

Microstock Poll Results