Author Topic: Review Times (Read 21793 times)

Dan · « **Reply #50 on:** December 20, 2012, 09:11 »

I'm not that worried about review time. I just wish that Bigstock would send an e=mail when a photo is sold. Was almost 2 weeks befoe i realilized the last one was sold.

fotografer · « **Reply #51 on:** December 20, 2012, 09:16 »

Quote from: Dan on December 20, 2012, 09:11

I'm not that worried about review time. I just wish that Bigstock would send an e=mail when a photo is sold. Was almost 2 weeks befoe i realilized the last one was sold.

You can just check your image earnings page to find out what has sold.

borism · « **Reply #52 on:** December 20, 2012, 10:38 »

Hi dbvirago,

Your images have now been pushed though and will be live on the website within 24 hours - sorry for the delay. Apparently there was an issue with one image in the batch which has now been resolved. Cheers!

- Boris

dbvirago · « **Reply #53 on:** December 20, 2012, 12:28 »

Thanks again, Boris. And note I didn't say they ignored me, I said they didn't answer me. I don't know what, if anything, they are doing if they don't tell me.

lebenszyklen · « **Reply #54 on:** December 27, 2012, 10:58 »

am new to microstock and bigstock in particular, i've been waiting for over 11 days to have some files reviewed. is this par for the course on bigstock?

dbvirago · « **Reply #55 on:** December 28, 2012, 07:28 »

No. contact support. Since the above interaction, my port has been reviewed consistently and timely.

Thanks, Boris and Liz

lebenszyklen · « **Reply #56 on:** December 29, 2012, 09:24 »

well, they reviewed 4 files i put it on december 17 and 18 but haven't touched the 10 files i put in before that on december 16.
wrote support, no answer, no reaction.
i am not amused.

estike · « **Reply #57 on:** December 29, 2012, 09:49 »

Quote from: lebenszyklen on December 29, 2012, 09:24

well, they reviewed 4 files i put it on december 17 and 18 but haven't touched the 10 files i put in before that on december 16.
wrote support, no answer, no reaction.
i am not amused.

Same here. This happens sometimes. But in the past they were reviewed within 2 or 3 days later.

lebenszyklen · « **Reply #58 on:** December 31, 2012, 07:08 »

should someone from bigstock be reading here i hope they can resolve this. the files from the 16th are still untouched, i haven't received a reply from support but i did get an (automated) enquiry how i would rate the quality of support!

estike · « **Reply #59 on:** December 31, 2012, 07:26 »

Quote from: lebenszyklen on December 31, 2012, 07:08

should someone from bigstock be reading here i hope they can resolve this. the files from the 16th are still untouched, i haven't received a reply from support but i did get an (automated) enquiry how i would rate the quality of support!

Same here. I contacted support too.

lebenszyklen · « **Reply #60 on:** January 02, 2013, 08:56 »

still nothing.
files from the 16th still not processed and still no reply to support request.
now sent second support request.

HELLO BIGSTOCK? ANYONE HOME?!!

borism · « **Reply #61 on:** January 02, 2013, 12:14 »

Howdy folks,

You should always be receiving a reply from support - our team is generally very much of top of it. Perhaps it landed in spam or sneaked by you? If you PM the email address/account that you used when contacting support I'll double check things for you.

Cheers,
- Boris

lebenszyklen · « **Reply #62 on:** January 02, 2013, 20:27 »

hello boris,
thank you for your reply.
no, a reply mail did not sneak by me nor get stuck in a spam folder but i have now heard from your support team.

08stock08 · « **Reply #63 on:** January 27, 2013, 10:45 »

Boris,
BS needs to make it easy for photographers to get approved. I recently joined and hit the wall with 15 images limits. Going by the threads in BS section here, I don't think it is not going to be earlier than 10 days to see those images in the catalog.

I sincerely hope, this wait is worth of its time and efforts. I am with all leading agencies and have been going well.

I believe, it needs to be easier for everyone.

dbvirago · « **Reply #64 on:** January 29, 2013, 16:01 »

Stuck again. nothing reviewed since the 13th

08stock08 · « **Reply #65 on:** January 30, 2013, 13:52 »

I had sent them an email. I got reply, they are running with unusual high load these days. They are saying, it may take 7 to 10 days to get new images reviewed.

Appreciate their prompt response.

Poncke · « **Reply #66 on:** January 30, 2013, 13:57 »

Quote from: pro_microstock on January 30, 2013, 13:52

I had sent them an email. I got reply, they are running with unusual high load these days. They are saying, it may take 7 to 10 days to get new images reviewed.

Appreciate their prompt response.

SS has gone to 12 days on my last review. Something is up. Must be the crusaders coming from IS flocking up these queues.

dbvirago · « **Reply #67 on:** January 30, 2013, 15:44 »

Thanks, Pro. I don't mind slow, but they get stuck a lot and don't seem to know until a few people report it.

Poncke, I've been running less than a week and as short as three days. Last was on the 26th - I'll let you know when I get the next one.

08stock08 · « **Reply #68 on:** February 04, 2013, 01:26 »

Images submitted on 25th Jan still languishing in pending list. If they are running short of resources, this forum has many senior members who can extend the help. There is something to learn from DT which displays its review time next to all images in queue.

Boris, I and other appreciate your presence here in this forum. May be you can share the story at other side of the fence.

Poncke · « **Reply #69 on:** February 04, 2013, 12:22 »

Quote from: pro_microstock on February 04, 2013, 01:26

Images submitted on 25th Jan still languishing in pending list. If they are running short of resources, this forum has many senior members who can extend the help. There is something to learn from DT which displays its review time next to all images in queue.

Boris, I and other appreciate your presence here in this forum. May be you can share the story at other side of the fence.

Really? All DT does is show you a number that is not even close to reality. You can see 8 hours left for 3 days. There is nothing to learn from DT

08stock08 · « **Reply #70 on:** February 05, 2013, 02:09 »

My initial 15 images were reviewed some hours before. Thanks for doing that.

Looks like we are back to snail-paced era. Bigstock does not wish to accept to review more than 15 images. It will take 10 days to get the 15 images reviewed. There are lot many things I have waited in my life including the love, lets add bigstock to the queue.

It makes me wonder whether Bigstock is worth of its salt aka wait 10 days. Am I reading it correctly or the review times improve or better the big stock at-least puts the images in approval queue.

My worry and it includes several people like me, who may lose interest in bigstock and forget to comeback. It is not, I would not wish to comeback, The problem is I would forget about it.

I standby my statement, BS can learn many things from DT.

dbvirago · « **Reply #71 on:** February 07, 2013, 16:23 »

stuck again?

08stock08 · « **Reply #72 on:** February 07, 2013, 16:29 »

*Seems* , Something positive has happened in last few days at BS. My images were reviewed promptly, with in few hours. The last two batches of 15 each ( 15 is the limit for one batch) were processed.

I do not question the judgement of reviewers to reject or accept the images. That is their right. For review times and 15 images per batch should see better light.

Right now, reviews are fine and seem to be moving faster than in the past.

Jo Ann Snover · « **Reply #73 on:** February 07, 2013, 20:28 »

I predict they'll be lighting fast as soon as word gets out about their massive royalty cut - lots of people will just skip uploading there.

dbvirago · « **Reply #74 on:** February 10, 2013, 17:26 »

Nothing for me since Jan 23rd. Here is what will happen. Eventually, Boris will check in here. Then for the next 3-5 days, I will get regular reviews. Then it will get stuck again and I will be back here.

WHY DON'T YOU FIX THE PROBLEM OR HAVE THE QUE MONITORED? THE TROUBLE VS WORTH EQUATION IS SHIFTING QUICKLY

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Author Topic: Review Times (Read 21793 times)

Dan

fotografer

borism

dbvirago

lebenszyklen

dbvirago

lebenszyklen

estike

lebenszyklen

estike

lebenszyklen

borism

lebenszyklen

08stock08

dbvirago

08stock08

Poncke

dbvirago

08stock08

Poncke

08stock08

dbvirago

08stock08

Jo Ann Snover

dbvirago

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