Author Topic: Review Times (Read 21729 times)

dbvirago · « **on:** August 31, 2012, 07:34 »

I have unreviewed images going back to August 16th.

hofhoek · « **Reply #1 on:** September 11, 2012, 04:44 »

I have a lot pending for review as well. They are either very busy or/and don't have enough reviewers. Or something is wrong.. Anyone else?

click_click · « **Reply #2 on:** September 11, 2012, 08:15 »

Weird, some of my images are reviewed within 24-48 hrs.

WarrenPrice · « **Reply #3 on:** September 11, 2012, 09:59 »

They seem to be on a strict schedule. I have images waiting from several different dates but they are being reviewed from one-day-at-a-time.

dbvirago · « **Reply #4 on:** September 20, 2012, 07:25 »

Well, their FTP is broken again, so it doesn't really matter.

borism · « **Reply #5 on:** September 20, 2012, 11:07 »

Hi dbvirago,

Could you send me a message with the FTP issue you're having? I'd love to have our support team take a look at this.

Best,
- Boris
Product Owner, Bigstock

w7lwi · « **Reply #6 on:** September 20, 2012, 20:58 »

I had the same problem with FTP yesterday/today. I uploaded images early yesterday using Filezilla. They seemed to upload fine and I could see them in the BS FTP file on Filezilla (the right-hand panel labeled "remote site"). This afternoon when I logged on to BS to complete the upload, nothing had come through. I went back and looked at the FTP file on Filezilla and the images were still there. They had not moved from the BS receiving file to where they could be edited. I deleted them from the receiving file (sorry I don't know the proper name for this) and reloaded them manually. They went through just fine that way.

dbvirago · « **Reply #7 on:** September 21, 2012, 06:58 »

Boris, pretty much what w7 said. It happened once or twice a week for a couple of months, then it got better for a couple of weeks and now is broken again. Files upload fine to your ftp server, but never get processed through.

borism · « **Reply #8 on:** September 21, 2012, 16:22 »

Hi w7lwi and dbvirago,

This is helpful. All images should now be processing correctly. I know that this issue has surfaced several times, so we're going to continue investigating to see what could be the root cause. We recently moved FTP servers onto faster hardware, and I think we should be able to iron this out. Thanks again for your feedback.

- Boris
Product Owner, Bigstock

Pauws99 · « **Reply #9 on:** September 22, 2012, 02:00 »

I loaded some files yesterday which haven't yet appeared not sure whether to wait or try reloading?

sgoodwin4813 · « **Reply #10 on:** September 22, 2012, 08:04 »

I had the same problem this week but now they have gone through so maybe it has been fixed.

borism · « **Reply #11 on:** September 24, 2012, 08:26 »

Pauws99, are your files still not online? Send me a PM if so.

Thanks everyone.
- Boris

Pauws99 · « **Reply #12 on:** September 25, 2012, 03:38 »

Thanks for taking an interest -) all working now

dbvirago · « **Reply #13 on:** September 25, 2012, 07:21 »

4 days later. Broken again

borism · « **Reply #14 on:** September 25, 2012, 10:48 »

Hi Darryl,

We're going to incorporate some better monitoring and automatic restarts of our scripts to ensure what this sort of thing doesn't happen as frequently as it does today. Thanks for your patience as we work on this. I think we'll be able to have it out within the next couple of weeks.

Best.
- Boris Masis
Product Owner, Bigstock

enstoker · « **Reply #15 on:** September 26, 2012, 06:17 »

Quote from: w7lwi on September 20, 2012, 20:58

I had the same problem with FTP yesterday/today. I uploaded images early yesterday using Filezilla. They seemed to upload fine and I could see them in the BS FTP file on Filezilla (the right-hand panel labeled "remote site"). This afternoon when I logged on to BS to complete the upload, nothing had come through. I went back and looked at the FTP file on Filezilla and the images were still there. They had not moved from the BS receiving file to where they could be edited. I deleted them from the receiving file (sorry I don't know the proper name for this) and reloaded them manually. They went through just fine that way.

Same problem !

Anyway, I will stop to upload on BS.
No sales at all!
Why is BS still active?
99% of buyers took SS.

BS veteterans have fun.
Kind regards.

dbvirago · « **Reply #16 on:** September 26, 2012, 07:10 »

Thanks, Boris. Meanwhile, do I need to ask every day to get my images pushed through? Or stop uploading until you get this sorted out?

borism · « **Reply #17 on:** September 26, 2012, 08:06 »

Hi Darryl,

We'll keep things going manually, so no need to stop uploading. In parallel we are working on an automated process that should prevent this problem going forward.

Thanks again,
- Boris

w7lwi · « **Reply #18 on:** September 26, 2012, 16:25 »

Just uploaded some images about an hour ago via FTP. They are already in the BS files, have been edited and are now pending review. Hope it stays this way. Thanks Boris.

dbvirago · « **Reply #19 on:** September 28, 2012, 07:30 »

Nope, mine is broke again

hofhoek · « **Reply #20 on:** September 28, 2012, 07:59 »

I have 12 files waiting already for a very long time. Have many new uploads but am waiting until the reviewing of these old ones is done.

borism · « **Reply #21 on:** September 28, 2012, 08:24 »

We're going to take a look and resolve. Thanks again for your patience everyone.

dbvirago · « **Reply #22 on:** October 06, 2012, 16:50 »

FTP has worked several days in a row, but back to the original topic.
I have a growing number of images I can't submit due to too many in the queue. I have rarely hit the limit in my 6 years here, but now it's a constant thing. Is there an issue with reviewing as well?

Jo Ann Snover · « **Reply #23 on:** October 06, 2012, 17:13 »

I put 35 in the queue on October 1st and they're still pending - I guess reviewing is slow for everyone?

dbvirago · « **Reply #24 on:** October 07, 2012, 19:53 »

My upload process has been the same for 6 years. They have never been this far behind. Don't really see the point in uploading at this point. Even if they processed everything in the queue tomorrow, I'd still be on a wait to upload.

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Author Topic: Review Times (Read 21729 times)

dbvirago

hofhoek

click_click

WarrenPrice

dbvirago

borism

w7lwi

dbvirago

borism

Pauws99

sgoodwin4813

borism

Pauws99

dbvirago

borism

enstoker

dbvirago

borism

w7lwi

dbvirago

hofhoek

borism

dbvirago

Jo Ann Snover

dbvirago

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