Author Topic: Review Times (Read 21738 times)

dbvirago · « **Reply #25 on:** October 18, 2012, 18:30 »

Is anyone at home at Bigstock?

Jo Ann Snover · « **Reply #26 on:** October 18, 2012, 18:34 »

I contacted support there last week about files that had been pending for over a week and received a reply that they were currently running about 10 days but were trying hard to get that back down to 7 days or less. The October 1st batch did get processed and I'm now waiting on a batch of 50 from October 15th (as my approval rate is only 91.31% I am limited to 50 at a time).

RacePhoto · « **Reply #27 on:** October 24, 2012, 11:33 »

Sounds like the plan, way back when, to consolidate reviewers and have them all the same staff, same standards, has been accomplished.

Wish I had a bridge...

cascoly · « **Reply #28 on:** October 31, 2012, 13:58 »

i've had 4 reviews in the ast 2 weeks -- each time only 2 images were reviewed, even though i have the max number submitted

emailed support 4 times but no response - the files just say pending

Jo Ann Snover · « **Reply #29 on:** October 31, 2012, 17:50 »

I have 50 pending from October 24th. In general, the whole batch gets reviewed at once. When I e-mailed support about 3 weeks ago, they said that reviews were out to about 10 days but they were working to get it back to 7 days.

Given the delay, when they told me to categorize a photo of Easter eggs (which were hand painted) as an Illustration, I just did it, although I added to the description that it was a photograph, not an illustration. Things appear to be a bit stalled.

On the good side I've had a good month there for sales

WarrenPrice · « **Reply #30 on:** October 31, 2012, 19:14 »

Quote from: jsnover on October 31, 2012, 17:50

I have 50 pending from October 24th. In general, the whole batch gets reviewed at once. When I e-mailed support about 3 weeks ago, they said that reviews were out to about 10 days but they were working to get it back to 7 days.

Given the delay, when they told me to categorize a photo of Easter eggs (which were hand painted) as an Illustration, I just did it, although I added to the description that it was a photograph, not an illustration. Things appear to be a bit stalled.

On the good side I've had a good month there for sales

Good month here as well; a continuation of last month. Today's flourish made it BME.

My reveiws, however, are quite different from yours, Jan. Mine are being reviewed one day at the time. But, it is taking much longer than a few months past. At least 7 days.

dbvirago · « **Reply #31 on:** November 01, 2012, 09:27 »

I am at least 10 days behind in reviews and they are getting reviewed a few images at a time. I typically upload in batches of 10, but recently am getting emails with status of 1-4 images. I upload in batches of 10 for a total of 50-70 a week and currently have 50 awaiting approval and 93 that I can't submit yet.

enstoker · « **Reply #32 on:** November 06, 2012, 07:30 »

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

WarrenPrice · « **Reply #33 on:** November 06, 2012, 08:39 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

I don't. Why?

Jo Ann Snover · « **Reply #34 on:** November 06, 2012, 13:48 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

Reviews are slow, but I don't see sales declining at all - growing quite well for me. So I don't have a clue what you think we "all" know - care to share?

microstockphoto.co.uk · « **Reply #35 on:** November 06, 2012, 13:59 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

I don't know why.

In fact, it's not even sinking.

I agree review times are too slow, though.

Poncke · « **Reply #36 on:** November 06, 2012, 14:30 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

why?

fotografer · « **Reply #37 on:** November 06, 2012, 15:28 »

Not sinking here either.

enstoker · « **Reply #38 on:** November 06, 2012, 22:04 »

Sales on SS are every day higher and higher

And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Poncke · « **Reply #39 on:** November 07, 2012, 19:06 »

Quote from: enstoker on November 06, 2012, 22:04

Sales on SS are every day higher and higher
And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Check again about sales on SS, loads of complaints about it... SS forum starting to look like IS forum

enstoker · « **Reply #40 on:** November 08, 2012, 09:21 »

Quote from: Poncke on November 07, 2012, 19:06

Quote from: enstoker on November 06, 2012, 22:04
Sales on SS are every day higher and higher
And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Check again about sales on SS, loads of complaints about it... SS forum starting to look like IS forum

I can not say for other.
I am OK with SS,
for now

enstoker · « **Reply #41 on:** November 08, 2012, 09:27 »

Quote from: Poncke on November 07, 2012, 19:06

Quote from: enstoker on November 06, 2012, 22:04
Sales on SS are every day higher and higher
And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Check again about sales on SS, loads of complaints about it... SS forum starting to look like IS forum

I can not say for others.
I am OK with SS,
for now

PS:
123 and FT are also super this days.
DT slow, slow.
IS mostly partner program.
DT and CS not so good as it was ...
POND5 more than 14 days still reviewing

dbvirago · « **Reply #42 on:** December 16, 2012, 17:10 »

Quote from: dbvirago on October 18, 2012, 18:30

Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

enstoker · « **Reply #43 on:** December 16, 2012, 17:17 »

Quote from: dbvirago on December 16, 2012, 17:10

Quote from: dbvirago on October 18, 2012, 18:30
Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

They are at home, of course.
But they are all crying, because I have stopped to upload.

WarrenPrice · « **Reply #44 on:** December 16, 2012, 17:25 »

Quote from: dbvirago on December 16, 2012, 17:10

Quote from: dbvirago on October 18, 2012, 18:30
Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

that is very unusual, DB. You might try talking to someone via "live chat." My reviews are fairly consistent at 6-8 days.

dbvirago · « **Reply #45 on:** December 16, 2012, 18:02 »

Quote from: WarrenPrice on December 16, 2012, 17:25

Quote from: dbvirago on December 16, 2012, 17:10
Quote from: dbvirago on October 18, 2012, 18:30
Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

that is very unusual, DB. You might try talking to someone via "live chat." My reviews are fairly consistent at 6-8 days.

Thanks, I sent them a note - I'll try live chat tomorrow, although it hasn't been as available as it used to be. Liz was always there, but haven't seen or heard from her lately. Boris used to check in here, but haven't seen him since September. I was over 2 weeks when I started this thread back in August and the best it's been has been 10 days. Honestly, I got tired of asking - it's been consistently slow for months.

borism · « **Reply #46 on:** December 16, 2012, 18:12 »

Hi dbvirago, we're all here - don't worry

. Try a live chat tomorrow, Liz or anyone else on our support team should be able to assist.

Cheers, have a nice rest of the weekend.
- Boris

dbvirago · « **Reply #47 on:** December 16, 2012, 18:52 »

Thanks, Boris, for checking in, I'll do that. Its been Nov 13 since my last review. I let it go for so long since, between slow reviews and ftp problems, it seemed I was contacting support constantly.

dbvirago · « **Reply #48 on:** December 19, 2012, 11:01 »

Boris, do you think you could follow up on this? Support never answered my email. I got on Live chat with Liz Monday morning. She said it was 'stuck' and would contact support, but still nothing has happened. I have a backlog of 200 I can't do anything with.

borism · « **Reply #49 on:** December 20, 2012, 09:05 »

Hi dbvirago,

Support is following up on this (your email wasn't ignored, support has been working with the tech team to resolve the issue) - you can expect a reply soon.

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Author Topic: Review Times (Read 21738 times)

dbvirago

Jo Ann Snover

RacePhoto

cascoly

Jo Ann Snover

WarrenPrice

dbvirago

enstoker

WarrenPrice

Jo Ann Snover

microstockphoto.co.uk

Poncke

fotografer

enstoker

Poncke

enstoker

enstoker

dbvirago

enstoker

WarrenPrice

dbvirago

borism

dbvirago

dbvirago

borism

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