MicrostockGroup

Agency Based Discussion => Bigstock.com => Topic started by: Dreamframer on November 07, 2011, 15:19

Title: Sudden earnings on BigStock out of nowhere
Post by: Dreamframer on November 07, 2011, 15:19

I just checked my BigStock account, and I found that I have 70 dollars more than yesterday?? But there is no any image sale report, or any referral earnings posted. I asked for payment, and they said thei will send it. :)

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: WarrenPrice on November 07, 2011, 15:25

Oooops... something strange happening... my earning just dropped to ZERO!!   ???

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: Dreamframer on November 07, 2011, 15:27

Quote from: WarrenPrice on November 07, 2011, 15:25

Oooops... something strange happening... my earning just dropped to ZERO!!   ???

I don't know, I printed the page where they say the will send the money   ::)

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: Jo Ann Snover on November 07, 2011, 15:28

Yes, I saw some phantom $60 show up in my total but no sales to show for it. I assume there's some sort of bug...

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: Jo Ann Snover on November 07, 2011, 15:29

I take that back - now mine's zero too, with a negative amount payable :)

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: helix7 on November 07, 2011, 15:36

Mine too. Not good...

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: etienjones on November 07, 2011, 15:39

Yep, they got it all screwed up . . . . .  mine is now -1.50

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: dirkr on November 07, 2011, 15:41

My "current earnings" now show zero, but "Earnings History" I can see the correct amount for the past. Must be a bug.

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: borism on November 07, 2011, 15:42

Hi all,

We're taking a look at this right now. I'll post an update here once the issue is resolved.

Thanks for commenting and for your patience.

- Boris
Product Owner, Bigstock

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: heyoka on November 07, 2011, 15:43

Here too: Suddenly 65.28 USD more and now: 0.00

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: gostwyck on November 07, 2011, 15:45

Quote from: jsnover on November 07, 2011, 15:29

I take that back - now mine's zero too, with a negative amount payable :)

Me too. I'm down about $100 from $70 in credit to -$31.

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: Anita Potter on November 07, 2011, 15:48

And I thought I was going crazy for a moment.  Mine are also at $0.00 and glad that ya'all are looking into it.

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: milemobile on November 07, 2011, 15:49

I am in -1$  :o

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: Anyka on November 07, 2011, 16:04

There has been a bug on the earnings page for about a month now.  I had a difference of about 15 dollars between my "earning history" and my "summary".   Support told me this was the result of a "rounding bug" and they reassured me that all earnings would be paid to me for 100%.  But after one month, my summary was still 15 dollars down.
Today it went to Zero, just like you guys. 

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: dirkr on November 07, 2011, 16:51

Back to normal for me, it's showing the correct amount now.

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: Anita Potter on November 07, 2011, 16:52

Quote from: dirkr on November 07, 2011, 16:51

Back to normal for me, it's showing the correct amount now.

+1 including the images I sold today so YAY!

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: borism on November 07, 2011, 17:03

Hi all,

As some of you have noticed, the issue is now resolved. Thanks again for letting us know and happy selling on Bigstock!

If you have any questions or suggestions, send them our way, [email protected]

- Boris

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: RacePhoto on November 07, 2011, 21:59

Quote from: borism on November 07, 2011, 17:03

Hi all,

As some of you have noticed, the issue is now resolved. Thanks again for letting us know and happy selling on Bigstock!

If you have any questions or suggestions, send them our way, [email protected]

- Boris

You mean like the number of photos, having caught the SS disease? My numbers are 13 less than my accepted files. I asked someone else and he found the totals are only two different for him.

If that was confusing. Approved shows one number, clicking on My Account on the upper bar shows 13 less. Looking at the images that display in the thumbnails, it's the correct number.

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: Wim on November 08, 2011, 03:33

resolved? I just lost $70  ;)

I was wondering where that magic sale came from, too good to be true.

Title: Re: Sudden earnings on BigStock out of nowhere
Post by: lisafx on November 08, 2011, 12:50

Wow.  I missed this issue entirely.  Thanks for resolving it so quickly, Boris! :)