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Author Topic: Built-in flash stopped working? See how to fix it (XTi/400D)  (Read 8265 times)

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  • [<o>] Brasil

« on: August 21, 2008, 14:20 »
Hi folks, I'd like to share this experience with you all that I had with one of my cameras. Maybe one day you can have have the same issue and will be able to fix it by yourself without expending any money. ;0)

So, if your built-in flash from your Digital EOS Canon doesn't pop-up any longer, before you send your camera back to store or to Canon for repair, read it:

Some days ago Ive downloaded and updated the EOS Digital Rebel XTi firmware v1.1.1 for a XTi (400D) and Ive noticed that after I update it, my built-in flash stopped to pop-up. When in the automatic zone the built-in flash doesn't pop-up and in the creative zone (P, Tv, Av, M, A-DEP) when I press the flash button it doesn't pop-up the flash too. When attaching the 580EXII this flash fires ok. I didnt know if it was a huge coincidence and my XTi got broken or it is is some Firmware 1.1.1 issue or there was some settings on my camera I had changed by mistake. didnt get to find how to make it works.

I had tried a lot of stuffs such as:

1) I had contacted Canon support to try to find the previous firmware link or if they would know what was going on, but I got to find the answer first than their support feedback and I didn't get their feedback til now after sending 2 e-mails.
2) I've cleanned the camera settings through the menu and removed the batery and didn't work too.
3) I did the "factory" reset by taking out the both bateries and doing all steps and didn't work too.
4) And a lot of other stuffs...

So, guys it wasn't a Firmware update issue. Here is what the problem was and how to fix it:

If you have been using a speedlite or another flash on the hotshoe lately, there is a little metal strip in the hotshoe (rail) that disables the pop-up built-in flash. So, this little metal strip goes down when you slide in an external flash and disable the built-in flash by breaking an electrical contact. This little metal strip has the occasional tendency to get stucked down after unmounting your speedlite, which results in the behavior you are seeing. Just turn OFF your camera and use a toohpick in the hotshoe and force very gently the metal strip up to make the metal strip goes back to its original position when there is no speedlite mounted on your camera. Compare both sides in the hotshoe (rail). Turn it ON and there you go!

That worked for me. YES! Now the built-in flash is working again! ;0)

I hope that can help somebody else.


« Reply #1 on: August 21, 2008, 16:20 »
Great tip!  Thanks for sharing ;D


  • [<o>] Brasil

« Reply #2 on: June 03, 2009, 05:54 »
You're welcome.

« Reply #3 on: June 03, 2009, 10:51 »
Nice to know, and I hope I can remember there was this answer if some day I run into this problem.

Anyway, I never did a firmware upgrade.  Is it necessary?


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