Author Topic: Canon 5d Mark II in stock at BHphoto (Read 36603 times)

yingyang0 · « **Reply #25 on:** September 24, 2008, 12:50 »

I had a bad experience when I purchased from Adorama. After ordering online they called me so that they could hard sell me on other things. I don't like it when someone tries to upsell me after I've already made the purchase and especially don't like it when the person doing the hard sale is lying to me in order to make the sale. That was just my experience and maybe it was a unique one but I don't think so. I've only purchased from B&H and Amazon since then.

HelenOster · « **Reply #26 on:** September 24, 2008, 13:15 »

Quote from: yingyang0 on September 24, 2008, 12:50

I had a bad experience when I purchased from Adorama. After ordering on line they called me so that they could hard sell me on other things. I don't like it when someone tries to upsell me after I've already made the purchase and especially don't like it when the person doing the hard sale is lying to me in order to make the sale. That was just my experience and maybe it was a unique one but I don't think so. I've only purchased from B&H and Amazon since then.

You don't say when this happened; I would estimate over 12 months ago?
There has been substantial investment in staff training during the past year, and restructuring within certain departments. Of course, as with any large company, it only takes one or two employees to damage the image of an entire company - and every other employee within it.

I can only apologise, and hope that you would consider shopping with us again. If you were to find this - or any thing else in our customer service -unacceptable, happening again, please don't hesitate to contact me again, directly.

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador
[email protected]

HelenOster · « **Reply #27 on:** September 24, 2008, 14:20 »

Quote from: ichiro17 on September 24, 2008, 10:42

Quote from: sjlocke on September 24, 2008, 08:00
I agree, and I've spent more than $18000 with B&H.

Its really disappointing that they can't see that loyalty. I will be going elsewhere if I need something for sure.

Anyways, hopefully the marketing people at Adorama can see the potential to steal away a few customers from B&H

Well, you have us all a-buzzing here at Adorama! It would be the first time we've tried anything like this - so anyone with any bright ideas, please let me know. To avoid this thread getting way out of hand (& off topic), is it possible that your thoughts or ideas could come to me through your moderator / list owner? We could then look at linking him / her directly to someone in our marketing team.

You do need to be aware that we are approaching our annual vacation period, so we wouldn't be able to progress this until the end of October. That, though, gives time for some creative thinking on the part of forum contributors.

Helen

Sean Locke Photography · « **Reply #28 on:** September 24, 2008, 14:46 »

Quote from: ichiro17 on September 24, 2008, 10:42

Quote from: sjlocke on September 24, 2008, 08:00
I agree, and I've spent more than $18000 with B&H.

Its really disappointing that they can't see that loyalty. I will be going elsewhere if I need something for sure.

Anyways, hopefully the marketing people at Adorama can see the potential to steal away a few customers from B&H

What really tweaked me, is that they wouldn't price match Amazon, first of all, and then 1.5 months later, they dropped the price on the Mk3 $200, and wouldn't refund it to me.

lisafx · « **Reply #29 on:** September 24, 2008, 14:52 »

To anyone who hasn't done business with Adorama and wonders about their level of service, I would highly recommend them.

I have been buying camera gear there for about 8 years and never had any problems with hard selling or any other customer service issues. I have also had to return some things over the years and never had any problem with that either.

In fact, I have an order pending with them right now for some lighting.

I already pre-ordered my 5D II at Amazon because I like their 30 day return policy, but if Adorama should come up with a discount or some other offer and could match the 30 day return policy I would definitely buy from them instead.

Read_My_Rights · « **Reply #30 on:** September 24, 2008, 15:41 »

I would appreciate a discount just as much as the next guy/gal but I am having a hard time seeing it happening on an item that is going to be in such short supply. What I can see, is a special deal on these new extra large cards (64GB or 32GB) since we will be needing them for our video adventures

litifeta · « **Reply #31 on:** September 24, 2008, 15:45 »

I have bought stuff from them too Lisa.

I am in Australia, and the reason I chose them was they accept PayPal.

The stuff arrived fast, well packed, and all enquiries were dealt with professionally.

HOWEVER, I just think the $millions the people from this forum alone spend on gear each year deserves something better.

The manufacturers run around pleasing the pros with sponsorship etc, and we get nothing. I would hope a big place like Adorama might be able to build something we could join, therefore we show our committment, and then they go back to their suppliers and ask them to sharpen their pencils.

A big discount. That is what I want.

stock_fan · « **Reply #32 on:** September 24, 2008, 17:08 »

Quote from: litifeta on September 24, 2008, 15:45

I have bought stuff from them too Lisa.
I am in Australia, and the reason I chose them was they accept PayPal.
The stuff arrived fast, well packed, and all enquiries were dealt with professionally.

Interesting. I am in Australia too. I spend +10k with B&H. However, they only accept Paypal for US/UK/Canada citizens, so I paid via CC

How much is Adorama shipping to Australia? A 5D from B&H to Australia is about 65US$

madelaide · « **Reply #33 on:** September 24, 2008, 19:36 »

I have already purchased in Adorama when in NY. I always get dizzy in such stores, so much to choose from!

If it wasn't for the complication in case of any problem that needs a return or change, I would happily buy online and pay import fees. Photo equipment in general is so expensive here in Brazil.

Regards,
Adelaide

Freezingpictures · « **Reply #34 on:** September 25, 2008, 02:23 »

Yes it would be great to have Adorama to give us a good discount. If they make us a good price I would buy from them from Germany. I just hope the shipping cost would not be high, because this would be taxed as well. I plan to spend a couple of thousands in the next years on gear.

Clivia · « **Reply #35 on:** September 25, 2008, 02:40 »

I would buy from Adorama if the deal was right. Here in the UK, prices are way more expensive than in the US. I have bought lenses from the US in the past, and saved loads of money.
There is a vast customer base just waiting to be tapped!

RT · « **Reply #36 on:** September 25, 2008, 03:26 »

Quote from: Clivia on September 25, 2008, 02:40

I would buy from Adorama if the deal was right. Here in the UK, prices are way more expensive than in the US. I have bought lenses from the US in the past, and saved loads of money.
There is a vast customer base just waiting to be tapped!

I'll second that

litifeta · « **Reply #37 on:** September 25, 2008, 05:07 »

Quote from: Clivia on September 25, 2008, 02:40

I would buy from Adorama if the deal was right.

I don't think they will leave us waiting too long to find out.

litifeta · « **Reply #38 on:** September 25, 2008, 05:43 »

In Australia, in normal retail sales the profit margin for these sorts of consumer goods is 25 - 32%. This does not of course take into consideration the skimming for the early adapters.

A company will make choice of pricing strategies dependent upon whether it chooses market penetration (lower price) or skimming (higher price).

Added to this is a distributor margin of about 7%. Even the biggies like Best Buy still use the distributor network simply because of the logistic advantages.

RH · « **Reply #39 on:** September 25, 2008, 11:23 »

Sounds great, but i´m also with Nikon since 30 years and waiting for the 3Dx (24.4 MP).

ichiro17 · « **Reply #40 on:** September 25, 2008, 11:42 »

Quote from: RH on September 25, 2008, 11:23

Sounds great, but i´m also with Nikon since 30 years and waiting for the 3Dx (24.4 MP).

Dare to dream

What is probably most important here is that this is the limit for most lens performance, so anymore in the MP is just too much. Plus I really dont' want to store 25MB RAW files

So after the 5D its probably the MK IV for me with fps priority over size of files

pixelbrat · « **Reply #41 on:** September 25, 2008, 12:07 »

Quote from: yingyang0 on September 24, 2008, 12:50

I had a bad experience when I purchased from Adorama. After ordering online they called me so that they could hard sell me on other things. I don't like it when someone tries to upsell me after I've already made the purchase and especially don't like it when the person doing the hard sale is lying to me in order to make the sale. That was just my experience and maybe it was a unique one but I don't think so. I've only purchased from B&H and Amazon since then.

I had a very similar experience. I placed an order and received a call from a very rude guy trying to upsell me while lying to me in the process. When I called the guys bluff he hung up on me. Needless to say I canceled that order. This was several years ago and I haven't been back since. I understand what Helen is saying about how they have changed things but it's hard to erase that kind of treatment from ones mind. Perhaps I'll consider them again if I can't find an item anywhere else but they won't be my first choice.

Helen,
Thanks for chiming in. It is nice to know that there is someone we can go to if a similar occurrence happens. Welcome.

HelenOster · « **Reply #42 on:** September 26, 2008, 09:48 »

Quote from: pixelbrat on September 25, 2008, 12:07

Quote from: yingyang0 on September 24, 2008, 12:50
I had a bad experience when I purchased from Adorama. After ordering online they called me so that they could hard sell me on other things. I don't like it when someone tries to upsell me after I've already made the purchase and especially don't like it when the person doing the hard sale is lying to me in order to make the sale. That was just my experience and maybe it was a unique one but I don't think so. I've only purchased from B&H and Amazon since then.

I had a very similar experience. I placed an order and received a call from a very rude guy trying to upsell me while lying to me in the process. When I called the guys bluff he hung up on me. Needless to say I canceled that order. This was several years ago and I haven't been back since. I understand what Helen is saying about how they have changed things but it's hard to erase that kind of treatment from ones mind. Perhaps I'll consider them again if I can't find an item anywhere else but they won't be my first choice.

Helen,
Thanks for chiming in. It is nice to know that there is someone we can go to if a similar occurrence happens. Welcome.

Thank you for the welcome; I'm delighted to be able to be of service.

I'm really sorry to hear about your previous experience; the probability is that the rep is no longer with us if this occurred a few years ago. My appointment last December was one of the final pieces in the plan to drastically improve and invest in Customer Care - alongside targeted staff training and supervision. We are currently work on a proposal, with great ideas from the forum moderator, for offering some special deals, so I do hope you feel able to take these up.

Best wishes

Helen

stokfoto · « **Reply #43 on:** September 26, 2008, 10:19 »

Quote from: HelenOster on September 26, 2008, 09:48

We are currently work on a proposal, with great ideas from the forum moderator, for offering some special deals, so I do hope you feel able to take these up.

sounds great looking forward to what you will come up with.

Clivia · « **Reply #44 on:** September 26, 2008, 10:25 »

It is great to have a response like this from a company. Thanks Helen. I look forward to dealing with Adorama in the future.

dbajurin · « **Reply #45 on:** September 26, 2008, 10:30 »

Me too, looking forward for a proposal! Can you extend this future proposal not just for Canon 5D but for lenses too?

a.k.a.-tom · « **Reply #46 on:** September 26, 2008, 20:56 »

Quote from: Clivia on September 25, 2008, 02:40

I would buy from Adorama if the deal was right.
There is a vast customer base just waiting to be tapped!

Helen, I'm right down the turnpike in Jersey....I'll come pick it up!! For the right deal, I'm in for the 5D Mark II ... along with a base lens and a dual battery pack!!
I've been waiting too long to upgrade... let's get a deal going here!

=tom

p.s. dont know what I'm doing wrong, but I couldn't find the thing on the website.?? or any pre-order info...

Read_My_Rights · « **Reply #47 on:** September 27, 2008, 12:22 »

Item number is ICA5DM2 and I have to agree it's not there anymore???

stokfoto · « **Reply #48 on:** September 27, 2008, 17:22 »

Quote from: Read_My_Rights on September 27, 2008, 12:22

Item number is ICA5DM2 and I have to agree it's not there anymore???

does that mean it is sold out even before it arrives?
I actually trust the canon people they must be smart enough to cover the demand for the product a since they are smart enough to produce a camera like this

litifeta · « **Reply #49 on:** September 27, 2008, 18:34 »

I vote for micrstockgroup coupons. What a great way to save and build a relationship.

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Author Topic: Canon 5d Mark II in stock at BHphoto (Read 36603 times)

yingyang0

HelenOster

HelenOster

Sean Locke Photography

lisafx

Read_My_Rights

litifeta

stock_fan

madelaide

Freezingpictures

Clivia

RT

litifeta

litifeta

RH

ichiro17

pixelbrat

HelenOster

stokfoto

Clivia

dbajurin

a.k.a.-tom

Read_My_Rights

stokfoto

litifeta

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