I've just received this (something addressed to customers, imho) : <your name here> we're excited to publicly launch our latest search tool called "Fresh". This new search mode allows you to search exclusively our freshest and most undiscovered content, to find inspiring images that you (and others) probably haven't seen before.

With a million images added to our library each month, we have a constant supply of incredible new files posted by the minute. But up until now it wasn't always easy to find those new images, especially for popular search terms with millions of results. If this sounds familiar, we think you'll love Fresh.

To give it a shot, try your favorite search and click the "Fresh" mode button. You can switch back to Best Match at any time.

Excuse my English, I'm not a natural English Speaker.

I think this is only a trick that is set in this way: they're showing (and selling) only images that have zero sales when you select "fresh".
This could be good because we sell something we never sold. But this works once: then these images stop being "fresh".
I don't know if this is a good or a bad thing. Of course we'd better sell once more a file than less.

There is another and very bad question to me: canstock ignores their ticket system: I've opened a ticket some MONTHS ago and they are completely ignoring the problem that's preventing me to continue indexing and, so, selling more files. The only files that are selling are the old ones.

This is not a good sign: there are PRESENT problems and they don't work on them, looking to the "future"... If your car is broken it's not a so good idea to look how far you can go tomorrow instead of fixing it.

It's basically the same thing Shutterstock did with their undiscovered files or whatever and it seemed to work OK.  If it gives images a second chance to be discovered that's a good thing.

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Regarding your ticket, I recently opened one, (about a rejection / misunderstanding) and they replied pretty fast, you should try again. Make sure you choose "contributor question" from drop-down menu, and that your e-mail address is correct.

I did this three times, and in 2 months: never solved the problem nor replied; and the problem is still there

Quote from: zsooofija on May 19, 2017, 14:04

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Regarding your ticket, I recently opened one, (about a rejection / misunderstanding) and they replied pretty fast, you should try again. Make sure you choose "contributor question" from drop-down menu, and that your e-mail address is correct.

I did this three times, and in 2 months: never solved the problem nor replied; and the problem is still there

Sorry to hear that, I don't know what to say, and why they are treating contributors differently. And I am not even some big player, so I don't get it.