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Author Topic: No payout and respond from CanStockPhoto, beware of this dead agency  (Read 2660 times)

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« on: February 27, 2020, 00:54 »
+2
I requested a payout since Jan 7, and submitted ticket and send email since Jan 23, until now no respond at all, looks like the site is dead or turn into scam now, beware guys.
« Last Edit: February 27, 2020, 00:56 by kiankhoon »


Noedelhap

  • www.colincramm.com

« Reply #1 on: February 27, 2020, 08:13 »
+7
I've received all of my payouts without problems. I don't know what happened in your case, but the site is definitely not dead or a scam.
Also, why are you opening multiple threads on the same subject?

angelawaye

  • Eat, Sleep, Keyword. Repeat

« Reply #2 on: February 27, 2020, 08:40 »
+2
I got mine. I still think the agency is alive.

« Reply #3 on: February 27, 2020, 09:09 »
+2
When you email support, do you get an automated reply saying they got your message?

Just trying to cover all the bases, figuring this out.

Maybe they aren't getting your messages?

« Reply #4 on: February 27, 2020, 12:42 »
0
I got mine too, it's a super low sale agency, but I think it's still alive

« Reply #5 on: February 28, 2020, 12:03 »
0
I got mine also...Never had a problem with them.

« Reply #6 on: February 29, 2020, 04:41 »
+1
Still selling and paying out promptly for me.

« Reply #7 on: February 29, 2020, 07:59 »
0
I always get paid and they reply fast when I ask a question. I think the problem is with your email address. You should check it all out.

« Reply #8 on: February 29, 2020, 08:04 »
+1
I never had problem to get paid there.

The only negative critic I can do about this site are the absurd rejections "File contains invalid keywords, title, or description", "File is not unique enough for acceptance.", "Unfortunately we currently do not have a need/market for this file", "File is too similar to other content that we already have online."
Generally these rejections happen in series, even with batches of very different images/subjects

Surprisingly I have had good January and February, both BME on this site

« Reply #9 on: March 01, 2020, 10:05 »
0
I submitted 3 support tickets, all got an automated reply saying they got my message, I also sent email to [email protected], but they never reply at all.

I was get paid 2 or 3 times previously, the last payment was about 9 months ago. May I know when was the last time you guys get paid?

I got 7000+ images there, I submitted the support ticket ask them how to delete the images in bulk, they also never reply. Very disappointed with this irresponsible agency.

Anyway, I just tried to warn everyone here, if you think the site is okay then keep going.


« Reply #10 on: March 01, 2020, 15:53 »
0
I submitted 3 support tickets, all got an automated reply saying they got my message, I also sent email to [email protected], but they never reply at all.

I was get paid 2 or 3 times previously, the last payment was about 9 months ago. May I know when was the last time you guys get paid?

I got 7000+ images there, I submitted the support ticket ask them how to delete the images in bulk, they also never reply. Very disappointed with this irresponsible agency.

Anyway, I just tried to warn everyone here, if you think the site is okay then keep going.

So you're trying to remove your images and also requesting payout. Have you reached the payout threshold?

« Reply #11 on: March 02, 2020, 01:00 »
0
I submitted 3 support tickets, all got an automated reply saying they got my message, I also sent email to [email protected], but they never reply at all.

I was get paid 2 or 3 times previously, the last payment was about 9 months ago. May I know when was the last time you guys get paid?

I got 7000+ images there, I submitted the support ticket ask them how to delete the images in bulk, they also never reply. Very disappointed with this irresponsible agency.

Anyway, I just tried to warn everyone here, if you think the site is okay then keep going.

So you're trying to remove your images and also requesting payout. Have you reached the payout threshold?

Yes, I requested a payout of $190 in Jan 7, and requested to remove all my images in Feb, but until now no reply at all.

« Reply #12 on: March 02, 2020, 01:05 »
0
Both 3 support tickets have no reply:


« Reply #13 on: March 02, 2020, 01:10 »
0
Below is the Payment Request Confirmation email from canstockphoto.


« Reply #14 on: March 02, 2020, 04:16 »
+1
It does seem that CanStockPhoto are having problems then. I noticed also they recently stopped advertising on msg, after advertising here for years.

« Reply #15 on: March 02, 2020, 07:45 »
0
It does seem that CanStockPhoto are having problems then. I noticed also they recently stopped advertising on msg, after advertising here for years.

Yeah, it has been almost 2 months no reply from CanStockPhoto.

« Reply #16 on: March 02, 2020, 13:58 »
0
they are certainly not dead. Not yet  >:(

I submitted a support request on last Tuesday and wrote an email, both were answered on Wednesday.

My question was about the keyword rejections, the answer was "We do indeed discourage locations in the keywords, unless the image shows a landmark or something that's iconic for the country or region. If it's for instance a photo of the Eiffel Tower, please add "Paris", it it's an image of a generic building, then don't add the location."

So almost all my travel images were rejected for locations in keywords. Of course, I am not going to delete keywords for a half-dead non selling agency.

On the other hand my support request from October has not been answered till now. So either their support system is not working well, or they are just selective.

« Reply #17 on: March 02, 2020, 18:10 »
+1
they are certainly not dead. Not yet  >:(

I submitted a support request on last Tuesday and wrote an email, both were answered on Wednesday.

My question was about the keyword rejections, the answer was "We do indeed discourage locations in the keywords, unless the image shows a landmark or something that's iconic for the country or region. If it's for instance a photo of the Eiffel Tower, please add "Paris", it it's an image of a generic building, then don't add the location."

So almost all my travel images were rejected for locations in keywords. Of course, I am not going to delete keywords for a half-dead non selling agency.

On the other hand my support request from October has not been answered till now. So either their support system is not working well, or they are just selective.

Then you guys need to be think twice before upload to canstockphoto, they can selectively answer the email which means they can selectively pay the commission, and you may end up like me which can not get any payment and can not cancel accout.

« Reply #18 on: May 26, 2020, 11:03 »
0
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