Agency Based Discussion > CanStockPhoto.com

Preview Image Colors WAY Off

<< < (2/2)

AnS:

--- Quote from: Noedelhap on May 22, 2017, 17:16 ---The fault lies with Canstock. I'm experiencing the same problem.

--- End quote ---

Yes, it's their fault, that somehow their system probably chooses this CMYK PostScript and/or tiwsts it, instead the RGB colors. With no other agency happens something like this. However, could you try what I have suggested? Save just one EPS8 with "Include CMYK PostScript In RGB Files" unchecked und upload it. If, by any chance, it works for you too, then we really migh have figured this out.

Here's the article about this PostScript that made me think: https://jamietshaw.wordpress.com/2011/01/23/preventing-rgb-colour-shifts/

Noedelhap:

--- Quote from: AnS on May 22, 2017, 23:28 ---
--- Quote from: Noedelhap on May 22, 2017, 17:16 ---The fault lies with Canstock. I'm experiencing the same problem.

--- End quote ---

Yes, it's their fault, that somehow their system probably chooses this CMYK PostScript and/or tiwsts it, instead the RGB colors. With no other agency happens something like this. However, could you try what I have suggested? Save just one EPS8 with "Include CMYK PostScript In RGB Files" unchecked und upload it. If, by any chance, it works for you too, then we really migh have figured this out.

Here's the article about this PostScript that made me think: https://jamietshaw.wordpress.com/2011/01/23/preventing-rgb-colour-shifts/

--- End quote ---

Well, the thing is, I always upload CMYK EPS8 files (plus an RGB JPEG) so I suppose this CMYK Postscript option is irrelevant for me (but it's unchecked by default). And the previews are still off on Canstock, but they're okay at every other agency. I remember Thinkstock had the same problem when my files were transferred from iStock to Thinkstock. Their previews were always off in terms of color (too bright and saturated).

guy:
Well, I got the runaround in my first support ticket and was then being ignored so I started another one which was also ignored. So I guess CanStock has decided this isn't their problem.

However, the suggestion to uncheck the "Include CMYK PostScript in RGB Files" box when saving the Illustrator eps file DOES work after all. I unchecked that box, saved a test file and uploaded it and the preview colors were just fine.

So now I just have to delete the 25 or so incorrect looking files and re-upload them.

Whatever changed at CanStock happened to me around May 12th. Up until that point, I'd saved over 200 vector eps files with no problem and with that box checked.

Bad Company:
Ask Duncan (owner) to look into this matter... 8)

Navigation

[0] Message Index

[*] Previous page