Agency Based Discussion > CanStockPhoto.com

Preview Image Colors WAY Off

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guy:
Anyone else having trouble with the preview images for their most recently accepted images? I'm a vector contributor at CanStock and the most recent batch of my images have preview colors that look fluorescent. This never happened with my older images there.

Also, review/approval time there is really slow lately. It's taking over a month for images to be reviewed.

AnS:
YES! I've thought it might just be me and couldn't understand what's going on. I made a "test" with uploading ~10 vectors, to figure out the process, etc., and the preview images are horrible. I checked the color mode, it's RGB, like requested and there's no such problem anywhere else, so I don't know, it should be something on their end. I'm secretely hoping, that after they get reviewed (been also waiting for a month now) it will change, if not, there's no sense uploading more, because they get messed up.   :-\

guy:
I contacted them and told them about it. They asked me to provide 2 or 3 image ID numbers of the affected files, so I did that. Still waiting to hear back from them.

AnS:

--- Quote from: paulvg on May 18, 2017, 10:18 ---I contacted them and told them about it. They asked me to provide 2 or 3 image ID numbers of the affected files, so I did that. Still waiting to hear back from them.

--- End quote ---

Did you hear from them?

I contacted them too, they replied kinda fast, but in the meantime I might have figured it out on my own, what the problem is. When saving the EPS8 file in Illustrator, there's an option that says: Include CMYK PostScript In RGB Files, wich was checked. Because there was no such problem with this until now, I did not bother looking into it, but as a test I have saved 3 vector files now with this option unchecked, uploaded them and they look all right now! This might have been the problem, hopefully it's all clear now and won't happen again. :)

Noedelhap:
The fault lies with Canstock. I'm experiencing the same problem.

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