Agency Based Discussion > Canva

Anyone having problems with Canva payment?

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cristianstorto:
Hello everyone, this morning I received the payment from Canva, however the PayPal transaction is pending and the resolution center is not working at the moment.
Has anyone had the same problem?
Thank you!

Firn:
Yep, also got a mail from PayPal that the payment is pending. Not sure I'd call it a problem though, rather a nuisance. The mail also says "As part of our security measures, we check certain payments more closely to ensure that our platform is being used properly and to reduce the potential risk to us and our customers. This payment is currently under review. We are working to complete this examination as soon as possible."
So basically PayPal wants to take a closer look at the payment and it will be cleared eventually. I thought it was just my payment and that maybe PayPal had a system of randomly picking payments for a security check and that I was picked by chance (though this has never happened to me before with any payment and I have been using PayPal ever since it existed), but seeing as I am not the only one, maybe they are specifically looking at all payments from Canva. Would be curious to know what triggered the security check.

zsooofija:
Same here though I have been receiving monthly payments from canva for many years. I hope they work it out soon.

fotoroad:
Same here

lima:
same here

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