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Author Topic: Anyone having problems with Canva payment?  (Read 616 times)

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« on: September 15, 2022, 06:17 »
0
Hello everyone, this morning I received the payment from Canva, however the PayPal transaction is pending and the resolution center is not working at the moment.
Has anyone had the same problem?
Thank you!


« Reply #1 on: September 15, 2022, 06:23 »
+1
Yep, also got a mail from PayPal that the payment is pending. Not sure I'd call it a problem though, rather a nuisance. The mail also says "As part of our security measures, we check certain payments more closely to ensure that our platform is being used properly and to reduce the potential risk to us and our customers. This payment is currently under review. We are working to complete this examination as soon as possible."
So basically PayPal wants to take a closer look at the payment and it will be cleared eventually. I thought it was just my payment and that maybe PayPal had a system of randomly picking payments for a security check and that I was picked by chance (though this has never happened to me before with any payment and I have been using PayPal ever since it existed), but seeing as I am not the only one, maybe they are specifically looking at all payments from Canva. Would be curious to know what triggered the security check.
« Last Edit: September 15, 2022, 06:26 by Firn »

« Reply #2 on: September 15, 2022, 06:29 »
+1
Same here though I have been receiving monthly payments from canva for many years. I hope they work it out soon.

« Reply #3 on: September 15, 2022, 06:40 »
+1
Same here

« Reply #4 on: September 15, 2022, 07:10 »
0
same here

« Reply #5 on: September 15, 2022, 07:23 »
0
Yes me too. Hope this will be solved fast

Mir

« Reply #6 on: September 15, 2022, 07:24 »
0
Same here, I also have a big fee for the payment and all previous ones were without fees.

« Reply #7 on: September 15, 2022, 07:44 »
0
Same!

Same here, I also have a big fee for the payment and all previous ones were without fees.

« Reply #8 on: September 15, 2022, 10:42 »
+2
https://www.theverge.com/2022/7/1/23191214/paypal-friends-and-family-payments-business-accounts

Could this PayPal change have anything to do with the fees being imposed?

« Reply #9 on: September 15, 2022, 11:08 »
0
https://www.theverge.com/2022/7/1/23191214/paypal-friends-and-family-payments-business-accounts

Could this PayPal change have anything to do with the fees being imposed?

I don't think so. I doubt Canva would have sent payment to contributors through the friends & family feature for years. It would have been a violation of Paypal ToS and they had nothing to gain from it as the fee is to be paid by the recipient.

I always wondered why there were no fees actually, same as with other agencies. That's how PayPal makes their money after all.
« Last Edit: September 15, 2022, 11:56 by Firn »

« Reply #10 on: September 15, 2022, 15:13 »
+1
Just got an email saying the transaction is complete and the funds are available.

« Reply #11 on: September 15, 2022, 18:15 »
+1
Still showing as pending...

« Reply #12 on: September 15, 2022, 23:53 »
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I received the payment today.

« Reply #13 on: September 16, 2022, 00:26 »
+1
I got mine as well and the fee also disappeared.

However, there is one thing different with paypal: I get my Canva payment in $, but the main currency of my paypal account is €. Usually I have my total PayPal balance shown in € and underneath I have a breakdown of how much of it is € and how much is $. But now I only get shown one total € amount, no $ in my account anymore. Not a big deal, just wondering. Anyone who's main currency is not $ seeing the same?

« Reply #14 on: September 16, 2022, 00:48 »
0
I received the payment today.

Same here.

« Reply #15 on: September 16, 2022, 02:12 »
0
I got mine as well and the fee also disappeared.

However, there is one thing different with paypal: I get my Canva payment in $, but the main currency of my paypal account is €. Usually I have my total PayPal balance shown in € and underneath I have a breakdown of how much of it is € and how much is $. But now I only get shown one total € amount, no $ in my account anymore. Not a big deal, just wondering. Anyone who's main currency is not $ seeing the same?


No change here. I also have dollars & euros at PayPal and the Canva money went to the dollar amount, just as always (with the difference that I also had the payment "pending" for 24 hours)

« Reply #16 on: September 16, 2022, 02:16 »
0
I got mine as well and the fee also disappeared.

However, there is one thing different with paypal: I get my Canva payment in $, but the main currency of my paypal account is €. Usually I have my total PayPal balance shown in € and underneath I have a breakdown of how much of it is € and how much is $. But now I only get shown one total € amount, no $ in my account anymore. Not a big deal, just wondering. Anyone who's main currency is not $ seeing the same?


No change here. I also have dollars & euros at PayPal and the Canva money went to the dollar amount, just as always (with the difference that I also had the payment "pending" for 24 hours)

Huh, that's strange. I have no $ in my PP account anymore. Even when I try to withdraw money to my bank account it only shows me € to withdraw. But the canva payment with $ is listed as completed.

« Reply #17 on: September 22, 2022, 10:07 »
0
Hello everyone, this morning I received the payment from Canva, however the PayPal transaction is pending and the resolution center is not working at the moment.
Has anyone had the same problem?
Thank you!

I had the same problem. I also noticed that 300$ was missing from the payment from what is reported as ''paid out'' in Canva and what I actually received in paypal :-/


 

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