MicrostockGroup

Agency Based Discussion => Canva => Topic started by: Justanotherphotographer on March 10, 2021, 07:25

Title: Canva ftp upload down for anyone else?
Post by: Justanotherphotographer on March 10, 2021, 07:25

I would email them direct but as replies take several weeks seems a bit pointless...

Anyone else or just me? Thanks

Title: Re: Canva ftp upload down for anyone else?
Post by: zsooofija on March 10, 2021, 09:43

I have just tried and I can not connect
"Error:   Authentication failed.
 Error:   Critical error: Could not connect to server"
Do you get the same message or you are able to connect but the upload is not working? (I had that too a couple of weeks ago)

Title: Re: Canva ftp upload down for anyone else?
Post by: Justanotherphotographer on March 10, 2021, 10:06

Yes same error. Hopefully they will fix it soon!

Title: Re: Canva ftp upload down for anyone else?
Post by: chris___ on March 10, 2021, 11:39

Same here.

And there's something else: I just noticed I didn't have any direct (non subscription) sales since Sunday. Normally I get at least a couple each day. Three days in a row seems a bit odd.

Title: Re: Canva ftp upload down for anyone else?
Post by: zsooofija on March 10, 2021, 12:51

Quote from: chris77 on March 10, 2021, 11:39

And there's something else: I just noticed I didn't have any direct (non subscription) sales since Sunday. Normally I get at least a couple each day. Three days in a row seems a bit odd.

Same-ish. No sale since friday  :(

Later edit: Looks like complaining helps, I just had a sale.

Title: Re: Canva ftp upload down for anyone else?
Post by: RetroMo on March 10, 2021, 22:33

I haven’t checked ftp upload in last week so not sure if also broken for me, but regarding the sales page issue mine was frozen for @ 3 days. Normally I do decent volume on individual sales daily so it was broken, but as of this afternoon seems to be functional again.

Title: Re: Canva ftp upload down for anyone else?
Post by: chris___ on March 11, 2021, 03:35

Yeah, I do now have a quite large number of sales all showing up simultaneously. Guess those are the ones that actually happened during the last few days.
FTP still not working, at least not for me. I hope they'll fix that, too. Don't want to complain too much though. My income with them quadrupled since this time last year, which I cannot say about any other agency.

Title: Re: Canva ftp upload down for anyone else?
Post by: axel2001 on March 12, 2021, 03:53

Are you sure you use sFTP?

Title: Re: Canva ftp upload down for anyone else?
Post by: Justanotherphotographer on March 12, 2021, 10:04

Yes was using correct settings. Connection now working again for me

Title: Re: Canva ftp upload down for anyone else?
Post by: chris___ on March 12, 2021, 11:43

Same here. Working again.