Author Topic: Canva Rejection (S) (Read 39367 times)

sarah2 · « **on:** October 11, 2016, 01:23 »

I do find their site difficult to navigate so am probably missing something....however....
Rejection (S) I guess probably means Soft Rejection
ie I can tweak and resubmit if I want.
But is there a way to know WHY it was rejected ie what to tweak?
Or am I completely misunderstanding....
Normally, I wouldn't worry but recently they rejected what I think is a good and commercial photo....

sharpshot · « **Reply #1 on:** October 11, 2016, 04:19 »

I find they reject anything with text in, doesn't matter if it sells like crazy on other sites. Most of my sales there are background images that people can write text over. I don't even look at my rejections now, there's lots of other places to sell them.

Dumc · « **Reply #2 on:** October 13, 2016, 12:01 »

How long does it take to have your files reviewed. I uploaded few files about 3 weeks ago, and they are still "In review" mode. After that, I uploaded some more files and those were all already reviewed and approved witihin a week. I don't know, should I reupload or send e-mail to support or what....

cascoly · « **Reply #3 on:** October 13, 2016, 13:25 »

Quote from: Dumc on October 13, 2016, 12:01

How long does it take to have your files reviewed. I uploaded few files about 3 weeks ago, and they are still "In review" mode. After that, I uploaded some more files and those were all already reviewed and approved witihin a week. I don't know, should I reupload or send e-mail to support or what....

usually takes about a week, unless they're sent for 'cut out'

the portfolio total seems to update only during the weekend though

Dumc · « **Reply #4 on:** October 13, 2016, 16:01 »

Thanks. I'll re-upload then, I guess...

sgoodwin4813 · « **Reply #5 on:** October 16, 2016, 14:18 »

I've never been able to figure out what the S rejection means either. Sometimes they might not be cut out completely and then it is probably better to do them yourself rather than have them sent to the dreaded cutout queue - I don't think I've had one come back from there yet.

Dumc · « **Reply #6 on:** November 28, 2016, 11:13 »

Anyone having any luck getting their images reviewed? I uploaded some photos and PNGs more than 2 weeks ago and still nothing...they're not even in "In review" mode...

PhotoBomb · « **Reply #7 on:** November 28, 2016, 11:28 »

I have 18 submitted on Oct 14 still 'in review'

And 23 that have already accepted that were up-loaded between Nov 16-22.

Go figure.

Dumc · « **Reply #8 on:** November 28, 2016, 11:48 »

Yeah, I had the same situation, files that were uploaded later were reviewed first.

sharpshot · « **Reply #9 on:** November 28, 2016, 13:10 »

I have some that haven't been reviewed for a few weeks.

Justanotherphotographer · « **Reply #10 on:** November 28, 2016, 16:48 »

I also have older files not reviewed before newer ones.

I like the site but contributor end needs major work. Rejection reasons stated and portfolio better displayed and sortable for example.

sgoodwin4813 · « **Reply #11 on:** November 28, 2016, 17:26 »

I've been having problems getting images in the review queue - Filezilla says they are uploaded successfully and then they disappear. One batch did get through and was reviewed within a few days but the others just disappeared. Weird - hadn't had many problems previously. I will write support to try to find out what is going on.

Dumc · « **Reply #12 on:** November 29, 2016, 00:23 »

I think, all images dissapear, after you upload them through Filezilla. I also use Filezilla. I just think, that reviewing images is not their priority....

Dumc · « **Reply #13 on:** December 11, 2016, 12:58 »

Quote from: sgoodwin4813 on November 28, 2016, 17:26

I've been having problems getting images in the review queue - Filezilla says they are uploaded successfully and then they disappear. One batch did get through and was reviewed within a few days but the others just disappeared. Weird - hadn't had many problems previously. I will write support to try to find out what is going on.

So...what did they say?

THP Creative · « **Reply #14 on:** December 11, 2016, 15:17 »

You just need to be REALLY patient, the contributor side of things isn't great at the moment. You upload images, they disappear for sometimes days, sometimes weeks, but I have had ALL of mine show up eventually.

Dumc · « **Reply #15 on:** December 11, 2016, 15:22 »

Yeah, I know, but a few months ago, files were reviewed within a week, two at most, but lately it takes more then a month to even get to "In review" stage, just wondering if something is wrong or wut.

zsooofija · « **Reply #16 on:** December 11, 2016, 15:31 »

Maybe it is different for vectors, but I uploaded my vectors exactly 2 years ago, through FTP. I have no idea if they approved it, or what? I don't even know how to check - I only got an FTP account (which is different from the canva account). I made an account, but that looks like a buyers account. Is there a different account for sellers?

Mir · « **Reply #17 on:** December 11, 2016, 15:51 »

Quote from: zsooofija on December 11, 2016, 15:31

Maybe it is different for vectors, but I uploaded my vectors exactly 2 years ago, through FTP. I have no idea if they approved it, or what? I don't even know how to check - I only got an FTP account (which is different from the canva account). I made an account, but that looks like a buyers account. Is there a different account for sellers?

Try this link:
https://www.canva.com/sales

Mir · « **Reply #18 on:** December 11, 2016, 15:58 »

You could go to the account settings page, then admin tab and there you could see your portfolio, sales and payments.
Does anyone know if it is possible to check how many times an item has sold, I only see a list of sold items with id numbers.

Dumc · « **Reply #19 on:** December 11, 2016, 15:59 »

Now she will find out that she's has earned thousands of dollars. lol.

zsooofija · « **Reply #20 on:** December 11, 2016, 16:08 »

Quote from: Mir on December 11, 2016, 15:51

Quote from: zsooofija on December 11, 2016, 15:31
Maybe it is different for vectors, but I uploaded my vectors exactly 2 years ago, through FTP. I have no idea if they approved it, or what? I don't even know how to check - I only got an FTP account (which is different from the canva account). I made an account, but that looks like a buyers account. Is there a different account for sellers?
Try this link:
https://www.canva.com/sales

forbidden

Quote from: Dumc on December 11, 2016, 15:59

Now she will find out that she's has earned thousands of dollars. lol.

I wish!

I think I'll just write them as I do once a year

.

sgoodwin4813 · « **Reply #21 on:** December 11, 2016, 16:46 »

Quote from: Dumc on December 11, 2016, 12:58

Quote from: sgoodwin4813 on November 28, 2016, 17:26
I've been having problems getting images in the review queue - Filezilla says they are uploaded successfully and then they disappear. One batch did get through and was reviewed within a few days but the others just disappeared. Weird - hadn't had many problems previously. I will write support to try to find out what is going on.

So...what did they say?

Lee responded very quickly and said he ran a script that only found two images - the rest appeared either then or just before that. All have now been reviewed although it took a while, they did them randomly a few at a time. Uploaded another batch today and will monitor to see if whatever the problem was has been corrected - they haven't showed up in my portfolio yet but it usually takes a few hours, hopefully by tomorrow morning.

Dumc · « **Reply #22 on:** December 11, 2016, 17:53 »

Thanks. I uploaded some about two weeks ago or more and still nothing. Also uploaded some more today, will see how it goes, although I doubt they will show up.

sharpshot · « **Reply #23 on:** December 12, 2016, 05:20 »

Quote from: zsooofija on December 11, 2016, 16:08

Quote from: Mir on December 11, 2016, 15:51
Quote from: zsooofija on December 11, 2016, 15:31
Maybe it is different for vectors, but I uploaded my vectors exactly 2 years ago, through FTP. I have no idea if they approved it, or what? I don't even know how to check - I only got an FTP account (which is different from the canva account). I made an account, but that looks like a buyers account. Is there a different account for sellers?
Try this link:
https://www.canva.com/sales

forbidden

Quote from: Dumc on December 11, 2016, 15:59
Now she will find out that she's has earned thousands of dollars. lol.

I wish!

I think I'll just write them as I do once a year .

This really confused me at first. I click on my name, top left, then switch from Personal to my contributor user name, by clicking on it (just above +upgrade in the scroll down list). Then top left again, account settings, admin and view sales and portfolio is in there. After switching from Personal to my contributor user name, I bookmark my sales page and portfolio page, then I only have to click on them. If I clear cookies or use a different browser, I have to switch from Personal to my contributor user name again or I get that forbidden page message.

zsooofija · « **Reply #24 on:** December 12, 2016, 12:23 »

Quote from: sharpshot on December 12, 2016, 05:20

Quote from: zsooofija on December 11, 2016, 16:08
Quote from: Mir on December 11, 2016, 15:51
Quote from: zsooofija on December 11, 2016, 15:31
Maybe it is different for vectors, but I uploaded my vectors exactly 2 years ago, through FTP. I have no idea if they approved it, or what? I don't even know how to check - I only got an FTP account (which is different from the canva account). I made an account, but that looks like a buyers account. Is there a different account for sellers?
Try this link:
https://www.canva.com/sales

forbidden

Quote from: Dumc on December 11, 2016, 15:59
Now she will find out that she's has earned thousands of dollars. lol.

I wish!

I think I'll just write them as I do once a year .
This really confused me at first. I click on my name, top left, then switch from Personal to my contributor user name, by clicking on it (just above +upgrade in the scroll down list). Then top left again, account settings, admin and view sales and portfolio is in there. After switching from Personal to my contributor user name, I bookmark my sales page and portfolio page, then I only have to click on them. If I clear cookies or use a different browser, I have to switch from Personal to my contributor user name again or I get that forbidden page message.

Thank you very much. Wow, is this serious? Could this be more complicated?
Thanks also for this forum for reminding me about this site.
I did not make a lot of money, but close to first payout. Still yay!
Now it's time to upload last two years' vectors.

sharpshot · « **Reply #25 on:** December 12, 2016, 12:28 »

They get the main things right, I really like their one time use license, the payout is automatic and quicker than some other sites. Designers seem to like the site and I can put up with a quirky contributors side as long as they keep the buyers happy.

zsooofija · « **Reply #26 on:** December 12, 2016, 12:50 »

Quote from: sharpshot on December 12, 2016, 12:28

They get the main things right, I really like their one time use license, the payout is automatic and quicker than some other sites. Designers seem to like the site and I can put up with a quirky contributors side as long as they keep the buyers happy.

I am not complaining, it's just really complicated to figure this out by yourself.
I think this site is doing surprisingly good in sales (with fair prices), considering it is new. It's already better than BS, CS or some other low earners.
Uploading (for vectors) is still through ftp? Or is it possible any other way? I tried the old ftp details I got from them 2y ago, but it's not working.

Dumc · « **Reply #27 on:** December 12, 2016, 13:02 »

I like them too, only wish they would fix or change their upload system. I'm following then on FB and unfortunately they have regular downtimes, and judging by the comments, buyers are getting sick of it. They have some issues with their system..

P.S. Anyone had any EL sales there?

Noedelhap · « **Reply #28 on:** December 12, 2016, 13:34 »

Are vectors being reviewed at all then? I've uploaded my portfolio more than two years ago and they still show as 'In Review'.

zsooofija · « **Reply #29 on:** December 12, 2016, 15:17 »

Quote from: Noedelhap on December 12, 2016, 13:34

Are vectors being reviewed at all then? I've uploaded my portfolio more than two years ago and they still show as 'In Review'.

I also uploaded 2y ago, and looks like some of the file were approved, and some rejected. I don't even know where to look for pending images. Is it in the same place (Account settings -> Admin -> View portfolio)?

Dumc · « **Reply #30 on:** December 12, 2016, 15:51 »

https://www.canva.com/portfolio

Noedelhap · « **Reply #31 on:** December 12, 2016, 17:20 »

Quote from: zsooofija on December 12, 2016, 15:17

Quote from: Noedelhap on December 12, 2016, 13:34
Are vectors being reviewed at all then? I've uploaded my portfolio more than two years ago and they still show as 'In Review'.

I also uploaded 2y ago, and looks like some of the file were approved, and some rejected. I don't even know where to look for pending images. Is it in the same place (Account settings -> Admin -> View portfolio)?

Yes, if it's pending it says 'In Review'.

zsooofija · « **Reply #32 on:** December 12, 2016, 18:44 »

Quote from: Noedelhap on December 12, 2016, 17:20

Quote from: zsooofija on December 12, 2016, 15:17
Quote from: Noedelhap on December 12, 2016, 13:34
Are vectors being reviewed at all then? I've uploaded my portfolio more than two years ago and they still show as 'In Review'.

I also uploaded 2y ago, and looks like some of the file were approved, and some rejected. I don't even know where to look for pending images. Is it in the same place (Account settings -> Admin -> View portfolio)?

Yes, if it's pending it says 'In Review'.

Thanks!

Dumc · « **Reply #33 on:** December 15, 2016, 16:31 »

So...how are your sales at Canva this month? Mine are more than 50% down compared to previous months, also 0 multiple-use sales, which I regulary had, not many but some each month...

Microstockphoto · « **Reply #34 on:** December 15, 2016, 16:36 »

yes, massive slow down on canvas, only $1 sales

sgoodwin4813 · « **Reply #35 on:** December 15, 2016, 21:07 »

Running about 50% less than a few months ago and very few multi-use sales. Not sure if that is due to slowing customer growth or image dilution from contributors, maybe both. They are still number two for me after SS but have definitely dropped. Hope they pick back up again - it was a great run for a while there. I'm glad they are around - they really picked up the slack when the smaller agencies dropped off a cliff.

Smilla · « **Reply #36 on:** December 16, 2016, 03:24 »

Yep definitely slowing down a lot now. More than 50% drop.
Still seeing multi-use sales and had an extended license sale the other day though.

Dumc · « **Reply #37 on:** December 16, 2016, 03:44 »

I don't believe this is due to dillution of files and slow customer growth. If that was true, sales would slowly decrease, it wouldn't be so sudden drop for 50%. Something else is going on here...

Dumc · « **Reply #38 on:** December 22, 2016, 12:05 »

Quote from: sgoodwin4813 on December 11, 2016, 16:46

Quote from: Dumc on December 11, 2016, 12:58
Quote from: sgoodwin4813 on November 28, 2016, 17:26
I've been having problems getting images in the review queue - Filezilla says they are uploaded successfully and then they disappear. One batch did get through and was reviewed within a few days but the others just disappeared. Weird - hadn't had many problems previously. I will write support to try to find out what is going on.

So...what did they say?

Lee responded very quickly and said he ran a script that only found two images - the rest appeared either then or just before that. All have now been reviewed although it took a while, they did them randomly a few at a time. Uploaded another batch today and will monitor to see if whatever the problem was has been corrected - they haven't showed up in my portfolio yet but it usually takes a few hours, hopefully by tomorrow morning.

So, have you images been reviewed? Nothing here...not even "In review" status...

w7lwi · « **Reply #39 on:** December 23, 2016, 19:56 »

Up through November of this year, my Canva sales have been running anywhere from 5x to 10x my SS earnings (couple of hundred dollars monthly and up). This month I won't even make payout. Something certainly happened on December 1. That was the point when sales dropped through the floor. At first I thought it was just seasonal, but December of 2015 was another strong month. Guess I'll just have to wait and see how 2017 goes.

sgoodwin4813 · « **Reply #40 on:** December 24, 2016, 11:19 »

Quote from: Dumc on December 22, 2016, 12:05

Quote from: sgoodwin4813 on December 11, 2016, 16:46
Quote from: Dumc on December 11, 2016, 12:58
Quote from: sgoodwin4813 on November 28, 2016, 17:26
I've been having problems getting images in the review queue - Filezilla says they are uploaded successfully and then they disappear. One batch did get through and was reviewed within a few days but the others just disappeared. Weird - hadn't had many problems previously. I will write support to try to find out what is going on.

So...what did they say?

Lee responded very quickly and said he ran a script that only found two images - the rest appeared either then or just before that. All have now been reviewed although it took a while, they did them randomly a few at a time. Uploaded another batch today and will monitor to see if whatever the problem was has been corrected - they haven't showed up in my portfolio yet but it usually takes a few hours, hopefully by tomorrow morning.

So, have you images been reviewed? Nothing here...not even "In review" status...

Yes, they were reviewed within a few days but sort of randomly, not all at once. The next batch submitted didn't get into the review queue so the problem persists. I will submit another batch or two and then follow up after Christmas. Been getting more of the $3.50 sales lately so that is nice but still lagging behind the past few months.

Microstockphoto · « **Reply #41 on:** December 24, 2016, 15:51 »

I have gone from steady daily sales to a week without sales

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Author Topic: Canva Rejection (S) (Read 39367 times)

Justanotherphotographer

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