Canva has one of the least obvious web pages of all the sites. I couldn't find any way to change the tax stuff, hopefully someone can find it before next April.

I did find historic payments. Wow, they used to be pretty good, with not a lot of images in my port.

Well, they wrote "Starting December 1, 2023, we will be asking you to register...". If only contributors would read their emails before the complain...

I hate Canvas site layout SO SO much!
They tell me I need to update my payment method as well, but I cannot find the option anymore!

Can anyone help me?

 The FAQ says

"1. Log in to your Canva account.

2. On the top corner of the homepage, click the gear icon to go to your Account Settings.

3. From the side panel, click Payments.

4. Go to the Details tab."

But there is no "Payments" option in the side panel! There is only "billing & plans" where I can find settings to make payments to cnava, not settings to get payments from Canva.

I clicked on every single link in the side panel (Your account / Login & security / Message preferences / Privacy settings / Personal / People / Billing & plans / Purchase history / Domains / Manage teams / Domains", there is no option to upcate my payment method anywhere.

I have talked with their stupid AI chat bot and it keeps telling me to click on stuff where there is nothing to click like "botton left corner" - I only have a trash icon there. And when I tell that to the stupid chat bot it says something like "I apologize for the confusion, go to ..." and then it tells me a completely different location where that option is supposed to be, but it's also not there. It's so frustrating, as if that chat bot was just making things up....


Because canva is so  freakin' impossible to navigate, I had bookarked many of their sites so I could find them again, but the links all lead to "not found (404)" pages now.

I got an email tell me I needed to do the W8BEN form, I have sent an email to Canva support asking why I needed to do that form. As an Australian and Canva is supposedly an Australian company, I should not have to pay the IRS anything, as the way I understand it that is for USA based companies and foreign based contributors. My tax obligations are to Australia. Still waiting for a sensible explanation.

They said this in the email "We recently updated the Contributor Agreement regarding requirements to meet global regulatory requirements. Starting April 1, 2024, Creator payouts will be subject to additional US royalties withholding tax applied to the US-sourced portion of your income."

I know they have opened an office in the USA but a clear explanation is needed. Something that Canva seems incapable of providing.

they shouldn't automatically withhold US tax, especially as many US self-employed don't have anything withheld from all the US based agencies

This doesn't sound right at all.  US witholding tax is 10% not 5% and only applies to a company registered and operating in the US and making distributions to residents abroad.

Canva is an Australian business and should not have to deduct USA witholding tax.

I am concerned that the email from Canva suggests that this US witholding tax will be withheld in addition to the 15% Australian witholding tax they already apply.  That doesn't sound right given the double taxation treaty between Australia and the USA.  One must be offset against the other.

I think Canva has got all this wrong, unless of course it has reregistered its business in the US.  If so, the Australian 15% witholding no longer applies.

Quote from: hatman12 on December 02, 2023, 22:21

This doesn't sound right at all.  US witholding tax is 10% not 5% and only applies to a company registered and operating in the US and making distributions to residents abroad.

US witholding tax is max. 30% not 10%. It depends on agreement USA has with contributor's country.

withholding can be 0% , which is how I have all the US agencies setup

Quote from: Lina on December 03, 2023, 04:13

Quote from: hatman12 on December 02, 2023, 22:21

This doesn't sound right at all.  US witholding tax is 10% not 5% and only applies to a company registered and operating in the US and making distributions to residents abroad.

US witholding tax is max. 30% not 10%. It depends on agreement USA has with contributor's country.

withholding can be 0% , which is how I have all the US agencies setup

hatman the double tax treaty between Australia and the USA is 5% ... each country has its own tax treaty, if no tax treaty is in place then the withholding tax is 30%.

Steve I am guessing you are in the USA.  For companies that are based in the USA as a foreign contributor the IRS requires forms to be completed. This then determines the amount of tax withheld. If no form is completed then they will take 30% in tax. 0% is not an option.

If you are a USA contributor to a company based in the USA then you would comply with your own IRS rules whatever they are. As an Australian contributing to an Australian company, I am self employed and work out my tax obligation when I do my tax returns, so no tax is withheld by the Australian company.

I am guessing that this is why Canva is setting up offices all over the world. USA contributors will more than likely be registered to the USA office and will comply with those tax rules ...  this would then do away with the need for tax treaty between USA and Australia for those contributors (this has been done by other companies).  In this case the blanket email has just caused confusion and I am still waiting for a reply.

Quote from: WendyT on December 03, 2023, 19:51

Quote from: cascoly on December 03, 2023, 10:59

Quote from: Lina on December 03, 2023, 04:13

Quote from: hatman12 on December 02, 2023, 22:21

This doesn't sound right at all.  US witholding tax is 10% not 5% and only applies to a company registered and operating in the US and making distributions to residents abroad.

US witholding tax is max. 30% not 10%. It depends on agreement USA has with contributor's country.

withholding can be 0% , which is how I have all the US agencies setup

hatman the double tax treaty between Australia and the USA is 5% ... each country has its own tax treaty, if no tax treaty is in place then the withholding tax is 30%.

Steve I am guessing you are in the USA.  For companies that are based in the USA as a foreign contributor the IRS requires forms to be completed. This then determines the amount of tax withheld. If no form is completed then they will take 30% in tax. 0% is not an option.

If you are a USA contributor to a company based in the USA then you would comply with your own IRS rules whatever they are. As an Australian contributing to an Australian company, I am self employed and work out my tax obligation when I do my tax returns, so no tax is withheld by the Australian company.

I am guessing that this is why Canva is setting up offices all over the world. USA contributors will more than likely be registered to the USA office and will comply with those tax rules ...  this would then do away with the need for tax treaty between USA and Australia for those contributors (this has been done by other companies).  In this case the blanket email has just caused confusion and I am still waiting for a reply.

Steve is from Seattle thus not part of the States anymore lol!

we're hoping to join Oregon & BC to form the new country of Cascadia

Quote from: Big Money on December 03, 2023, 20:03

Quote from: WendyT on December 03, 2023, 19:51

Quote from: cascoly on December 03, 2023, 10:59

Quote from: Lina on December 03, 2023, 04:13

Quote from: hatman12 on December 02, 2023, 22:21

This doesn't sound right at all.  US witholding tax is 10% not 5% and only applies to a company registered and operating in the US and making distributions to residents abroad.

US witholding tax is max. 30% not 10%. It depends on agreement USA has with contributor's country.

withholding can be 0% , which is how I have all the US agencies setup

hatman the double tax treaty between Australia and the USA is 5% ... each country has its own tax treaty, if no tax treaty is in place then the withholding tax is 30%.

Steve I am guessing you are in the USA.  For companies that are based in the USA as a foreign contributor the IRS requires forms to be completed. This then determines the amount of tax withheld. If no form is completed then they will take 30% in tax. 0% is not an option.

If you are a USA contributor to a company based in the USA then you would comply with your own IRS rules whatever they are. As an Australian contributing to an Australian company, I am self employed and work out my tax obligation when I do my tax returns, so no tax is withheld by the Australian company.

I am guessing that this is why Canva is setting up offices all over the world. USA contributors will more than likely be registered to the USA office and will comply with those tax rules ...  this would then do away with the need for tax treaty between USA and Australia for those contributors (this has been done by other companies).  In this case the blanket email has just caused confusion and I am still waiting for a reply.

Steve is from Seattle thus not part of the States anymore lol!

we're hoping to join Oregon & BC to form the new country of Cascadia

Didn't parts of Oregon consider merging with ID? Don't think it passed in the end.

...
Canva is an Australian business and should not have to deduct USA witholding tax.

I am concerned that the email from Canva suggests that this US witholding tax will be withheld in addition to the 15% Australian witholding tax they already apply.  That doesn't sound right given the double taxation treaty between Australia and the USA.  One must be offset against the other.
...

just completed the new canva requirements (took about 10')
the actual W-9 form on the canva site allows selection of 0% withholding

Anyone else has problems with their payment since Canva changed from Hyperwallet to Trolley?

I used to get my money via bank transfer, no problems at all. I just got a mail from Canva that my latest payment failed and I should update my bank information. Problem: The old bank information is correct, so I have nothing to change it to.

Anyone else has problems with their payment since Canva changed from Hyperwallet to Trolley?

I used to get my money via bank transfer, no problems at all. I just got a mail from Canva that my latest payment failed and I should update my bank information. Problem: The old bank information is correct, so I have nothing to change it to.

Same here ... Hope they will fix this soon.