MicrostockGroup

Agency Based Discussion => Canva => Topic started by: For Real on September 25, 2021, 18:38

Title: Canva uploading with out metadata
Post by: For Real on September 25, 2021, 18:38
Anyone else having issues uploading to Canva? The image uploads but the metadata is missing. I've tried four different browsers as well - no luck so far.
Title: Re: Canva uploading with out metadata
Post by: PhotoBomb on September 25, 2021, 19:14
Same here
Title: Re: Canva uploading with out metadata
Post by: For Real on September 25, 2021, 19:46
Quote from: PhotoBomb on September 25, 2021, 19:14
Same here

Just sent support an email...
Title: Re: Canva uploading with out metadata
Post by: Me on September 26, 2021, 01:20
Yep, same issue, not happened before
Title: Re: Canva uploading with out metadata
Post by: lowbouncerate on October 01, 2021, 15:35
it was working before early in sept but no meta data is mandatory.

One of the Worst - Uploading System.
Title: Re: Canva uploading with out metadata
Post by: PedroToledo on October 11, 2021, 06:17
Same here
Title: Re: Canva uploading with out metadata
Post by: For Real on October 11, 2021, 07:22
never heard from support. I am surprised they don't seem to care about us? I would expect turnaround service within 24 hrs  >:(
Title: Re: Canva uploading with out metadata
Post by: cascoly on October 11, 2021, 19:23
Quote from: For Real on October 11, 2021, 07:22
never heard from support. I am surprised they don't seem to care about us? I would expect turnaround service within 24 hrs  >:(

i reported & got a reply that tried to blame my browser, but the problem's fixed now
Title: Re: Canva uploading with out metadata
Post by: Firn on October 12, 2021, 00:12
Quote from: cascoly on October 11, 2021, 19:23
Quote from: For Real on October 11, 2021, 07:22
never heard from support. I am surprised they don't seem to care about us? I would expect turnaround service within 24 hrs  >:(

i reported & got a reply that tried to blame my browser, but the problem's fixed now

It wasn't your browser.
Title: Re: Canva uploading with out metadata
Post by: cascoly on October 12, 2021, 15:11
Quote from: Firn on October 12, 2021, 00:12
Quote from: cascoly on October 11, 2021, 19:23
Quote from: For Real on October 11, 2021, 07:22
never heard from support. I am surprised they don't seem to care about us? I would expect turnaround service within 24 hrs  >:(

i reported & got a reply that tried to blame my browser, but the problem's fixed now

It wasn't your browser.

i know - it's automatic to blame the browser or anyone other than the actual culprit
Title: Re: Canva uploading with out metadata
Post by: For Real on October 12, 2021, 15:47
I blame windows 11  8)
Title: Re: Canva uploading with out metadata
Post by: Dumc on October 13, 2021, 08:58
Is anybody able to see their photos on this link https://www.canva.com/portfolio (https://www.canva.com/portfolio)  ?
Title: Re: Canva uploading with out metadata
Post by: lima on October 13, 2021, 11:35
Quote from: Dumc on October 13, 2021, 08:58
Is anybody able to see their photos on this link https://www.canva.com/portfolio (https://www.canva.com/portfolio)  ?

Dont see them in the web but i can see my portfolio in the app... may be they are fixing some bugs in the web
Title: Re: Canva uploading with out metadata
Post by: Dumc on November 17, 2021, 13:28
I uploaded a few png files today, and when I go to /portfolio there is only "deactive" button and files are In review. Usually there were two buttons , "deactivate" and "edit" where you added title and keywords. Is this a glitch or is this something new. Will "edit" button appaear after/if files are accepted? Any clues?
Title: Re: Canva uploading with out metadata
Post by: lowbouncerate on November 26, 2021, 05:05
does any other facing same issue or only i am getting?