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Author Topic: Canva  (Read 268891 times)

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« Reply #50 on: August 12, 2014, 10:51 »
0
ok, maybe I do not see it yet because I have not even uploaded my artwork.

Question to Canva/Lee... if i upload a vector background, how much time it take to review my artwork... in the background there would be nothing to cut or separated into parts because it is a vector background ... or i would have to upload it to the web as a raster image not a vector?


Hi Ana, as Goofy says, you need to switch to your contributor brand to see the files and earnings pages.  Detailed instructions are here:  http://contribute.canva.com/faq/how-do-i-view-my-royalty-earnings/

But you won't see the brand switcher until your files are submitted.



« Reply #51 on: August 12, 2014, 10:56 »
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Ok, And what about the background vector question?

« Reply #52 on: August 12, 2014, 11:09 »
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Ok, And what about the background vector question?

Apologies. 

We've only just started ingesting vectors.  We're going through account by account, in the order that people signed up.  Once we get to your account, all files will go through review.

At this time, only the simple images that are not sets, don't have crop marks, don't have sample text, etc, etc, are going directly into the collection.  If your background vector qualifies as 'simple', it will go into the collection immediately. Otherwise it will be held until we have a process for dealing with the complication.

Rasterising it won't help as we don't accept rasterised illustrations.

As we have only just started ingesting vectors, we're not sure how fast we'll be able to get through them, so we're hesitant to give time estimates on how long it will take.  Please don't expect it to be quick.  We have around 1 million vector files to ingest and review, so it will likely be weeks for those who singed up early, and months for those who signed up recently.

« Reply #53 on: August 12, 2014, 15:55 »
+1
How can i see the name of the artist on the artwork or the portfolio of each artist?

« Reply #54 on: August 12, 2014, 21:11 »
+1
Tried to send files via FTP (EPS + PNG), but the uploaded files are just vanished from the server, nothing to show there or in my porto page, is this normal? Also what size do you require for the PNGs?

« Reply #55 on: August 13, 2014, 06:43 »
0
yesterday i upload some vectors but today i try to conect to the ftp and i get this message: I/O Error: Connection failed read timed out.   ???

« Reply #56 on: August 13, 2014, 07:19 »
+2
Tried to send files via FTP (EPS + PNG), but the uploaded files are just vanished from the server, nothing to show there or in my porto page, is this normal? Also what size do you require for the PNGs?
Yes Mumut, the vanishing files are normal.  They are immediately transfered after uploading.  My first 1000 files appeared after 3 days on my account page.  My second big batch is now visible as "unsubmitted" (just the Canva file numbers, not the thumbnails).  I'm now waiting for them to appear before uploading the next batch.  Can't upload right now, because I forgot which was my last uploaded series, so as long as I can't actually SEE the files in my account, I'm stuck  ;D

« Reply #57 on: August 13, 2014, 08:34 »
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ok, thanks Anyka, that really helps  :)

« Reply #58 on: August 13, 2014, 13:35 »
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Mr Lee@Canva, reading the comments by  invitees
i suppose only  FTP the only way 2 upload.  will i be able to upload by html?

« Reply #59 on: August 14, 2014, 18:29 »
0
How can i see the name of the artist on the artwork or the portfolio of each artist?

Hi Ana, if you hover of the images in the search results, you'll see an "i" icon. Click that to reveal the metadata, including the artist.  If you click the artist name, you'll see their portfolio in your search results (pushing the current results up). If you click the image ID at the bottom it'll take you to the image detail page, from where you can click through to see that contributor's portfolio at full page width. 

Otherwise, if you know the artist name, just put it after the domain name like this:  https://www.canva.com/leetorrens

yesterday i upload some vectors but today i try to conect to the ftp and i get this message: I/O Error: Connection failed read timed out.   ???

Ana, I think I address this with you by email, but for the benefit of everyone else:  we've recently seen a 7-fold increase in our quantity of submissions and our FTP server couldn't cope.  We upgraded it to a bigger machine yesterday and it's proving stable so far. 

Tried to send files via FTP (EPS + PNG), but the uploaded files are just vanished from the server, nothing to show there or in my porto page, is this normal? Also what size do you require for the PNGs?
Yes Mumut, the vanishing files are normal.  They are immediately transfered after uploading.  My first 1000 files appeared after 3 days on my account page.  My second big batch is now visible as "unsubmitted" (just the Canva file numbers, not the thumbnails).  I'm now waiting for them to appear before uploading the next batch.  Can't upload right now, because I forgot which was my last uploaded series, so as long as I can't actually SEE the files in my account, I'm stuck  ;D

Thanks Anyka! That's accurate.  Our process transfers the files off the FTP server as soon as the upload is complete. 

I'm sorry you're stuck.  Our ingestion machine is also overloaded, so it's taking about 24 hours for the thumbnails to appear. We're upgrading that machine next. 

Mr Lee@Canva, reading the comments by  invitees
i suppose only  FTP the only way 2 upload.  will i be able to upload by html?

Hi Etudiante, yes, at the moment FTP is our only online upload method. You can post a CD/DVD or hard drive if you like.  A HTML upload form is on the plans for next year.  Email me directly ( lee @ canva.com ) if you'd like to discuss other alternatives.

« Reply #60 on: August 14, 2014, 19:09 »
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Hi Etudiante, yes, at the moment FTP is our only online upload method. You can post a CD/DVD or hard drive if you like.  A HTML upload form is on the plans for next year.

good2know . Mr. Lee, it looks like u got ur hands full now with backlog. haven't tried FTP with my ISP but i will wait till the queque is reduced.
that gives me more time 2 curate what i want 2 send u from my arquivo and time too to make new work for Canva in the coming month(s). thx much!

« Reply #61 on: August 14, 2014, 19:22 »
+1
good2know . Mr. Lee, it looks like u got ur hands full now with backlog. haven't tried FTP with my ISP but i will wait till the queque is reduced.
that gives me more time 2 curate what i want 2 send u from my arquivo and time too to make new work for Canva in the coming month(s). thx much!

Ok, sounds great.  Let me know if I can answer any other questions.

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #62 on: August 14, 2014, 20:24 »
0
Lee, perhaps half of my isolations (on white or on black) include clipping paths.  Are these what you are looking for that would go straight through to the collection?  And would it be of any benefit to add clipping paths the to remaining isolations or just leave them as is?

Photominer

« Reply #63 on: August 14, 2014, 20:39 »
+2
Just wanted to publicly thank those here at MSG for making Canva visible to smaller contributors like me (having never heard of them until just a few days ago), and to Canva (Lee and Cliff) for helping me through the contributor process so quickly and easily. Fingers crossed for this venture!

Goofy

« Reply #64 on: August 14, 2014, 21:48 »
+1
Just FTP a decent batch- smooth and Fast! Plus 35 sales in one week!  8)


« Reply #65 on: August 14, 2014, 22:16 »
0
Just FTP a decent batch- smooth and Fast! Plus 35 sales in one week!  8)

35 congrats good start.  news like this is impetus 4me get my act 2gether to ftp my stuff asap.

« Reply #66 on: August 15, 2014, 18:34 »
+1
Lee, perhaps half of my isolations (on white or on black) include clipping paths.  Are these what you are looking for that would go straight through to the collection?  And would it be of any benefit to add clipping paths the to remaining isolations or just leave them as is?

Hi, our systems don't recognise clipping paths at this time.  It's something we considered, but we didn't have much data on how common it is, and after asking around and getting barely any interest, we pushed it towards the bottom of the priority list.

We've had images with clipping paths go through our system, and they don't change anything. Those images go into the cut out ("deep etch") queue. 

One of our core philosophies is to not expect contributors to do anything special just for us.  But if you're interested and have the time, you could use the clipping path to isolate the image and then save it as a transparent PNG.  We have very high standards for cutouts, as our customers often use high resolution designs with cropped images (at 100% magnification), but if you're confident in the quality of your clipping path, and/or can do some manual refining before saving as PNG, we'll happily put them through review.  Feel free to email me samples if you want some feedback before you invest time in it - an offer that's open to everyone.  lee @ canva . com

Please keep in mind that our cut out queue is already well into the hundreds of thousands range.  And it's an expensive process to have the images manually cut out to a high standard.  For this reason, the queue is not moving very fast at all.  Realistically, we're not sure many of the images in that queue will ever go through, unless there's some breakthrough in the technology of creating isolations at a high standard.  And we've tested a LOT of technologies for this.  So please don't expect images that go into this queue to come out in days like a standard review queue.  Don't even expect it to be months.  :)

Just wanted to publicly thank those here at MSG for making Canva visible to smaller contributors like me (having never heard of them until just a few days ago), and to Canva (Lee and Cliff) for helping me through the contributor process so quickly and easily. Fingers crossed for this venture!

Hey Photominer, you're very welcome.  Thank you for contributing! 

Just FTP a decent batch- smooth and Fast! Plus 35 sales in one week!  8)

Thanks Goofy.  Our new FTP server seems to be performing well. 

I'm glad you're happy with your early sales.  We're working hard to get the numbers rising for everyone.

35 congrats good start.  news like this is impetus 4me get my act 2gether to ftp my stuff asap.

Excellent!  Looking forward to it.  :)

« Reply #67 on: August 16, 2014, 12:21 »
0
Hi Lee, what does the term: In deep-etch mean ? As i can not find the answer on the Canva site.

« Reply #68 on: August 16, 2014, 14:18 »
+1
Hi Lee, what does the term: In deep-etch mean ? As i can not find the answer on the Canva site.

ITsMe, permit me to ans 4 Mr. Lee,
i believe it is the term PS use for isolation... using either the eraser, pen-tool,etc... to remove the background. the most accurate and common one we use is the pen tool

« Reply #69 on: August 17, 2014, 00:18 »
0
ok, thanks.

« Reply #70 on: August 17, 2014, 02:45 »
+1
Realistically, we're not sure many of the images in that queue will ever go through, unless there's some breakthrough in the technology of creating isolations at a high standard.  And we've tested a LOT of technologies for this.  So please don't expect images that go into this queue to come out in days like a standard review queue.  Don't even expect it to be months.  :)

Well, that doesnt sound good at all!  :o
Werent the cutouts what makes Canva special? And is there any point to upload isolated images at all?  :-\

« Reply #71 on: August 17, 2014, 12:15 »
0
Anybody have problems when upload to the canva ftp?

i try but i get a lot of error :(, please see the screenshot.

Lee, i send you a mail to canva support and dont have an answer, may be my ftp user have a problem, i dont know! please confirm me if you received my any of my vectors. Looking forward your replay.

Regards
Ana

« Reply #72 on: August 17, 2014, 12:16 »
0
there is another error screenshot

Valo

« Reply #73 on: August 17, 2014, 13:07 »
0
I had no issues with FTP, that was yesterday.

« Reply #74 on: August 17, 2014, 16:59 »
0
Hi Lee, what does the term: In deep-etch mean ? As i can not find the answer on the Canva site.

Hi, this means the file has been identified as isolated on white during review and has gone into the 'to-be-cut-out' queue discussed above.  Otherwise, etudiante is correct about the origin of the term. 

Realistically, we're not sure many of the images in that queue will ever go through, unless there's some breakthrough in the technology of creating isolations at a high standard.  And we've tested a LOT of technologies for this.  So please don't expect images that go into this queue to come out in days like a standard review queue.  Don't even expect it to be months.  :)

Well, that doesnt sound good at all!  :o
Werent the cutouts what makes Canva special? And is there any point to upload isolated images at all?  :-\

What makes Canva special is that it's a unique solution for creating graphics where all elements (layouts, images, fonts, tools) are found in a single place, that's easy to use, quick, and super connected.  The cutouts are just something we have to do to make isolated files usable on Canva.  ;)

At this time, there's a good point in uploading isolated-on-white images if they're quality, commercial images.  Given how quickly the queue has grown, it's realistic to expect we'll start cherry-picking the better images to go to the top of the queue in the near future.

As I mentioned earlier, we have a philosophy where we don't expect contributors to do any extra work to have their portfolios workable with our system.  That includes filtering out your isolated-on-white images.  So you can just upload your entire portfolio, as those who've contributed so far have done.  We'll sort out what's isolated and what's not for you. 

Anybody have problems when upload to the canva ftp?

i try but i get a lot of error :(, please see the screenshot.

Lee, i send you a mail to canva support and dont have an answer, may be my ftp user have a problem, i dont know! please confirm me if you received my any of my vectors. Looking forward your replay.

Regards
Ana

Hi Ana, I got your email over the weekend.  I'll respond to it now and sort it out with you.  Nobody else has told us they've had FTP issues since the upgrade, so we'll investigate it together.


 

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