Teaming with Getty?  Sigh.

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To our wonderful Canva contributors,

As Canva continues to grow, we�re working hard to ensure our product evolves with the needs and wants of our users�so here�s a few updates from the team.

Building our collection

Since launch in 2013, we�ve made huge strides towards our mission of empowering the whole world to design. Today, Canva is in 190 countries and accessible in 100 languages�so building a diverse image library is more important than ever.

To help jump-start this process, we�re working with Getty Images who�ll provide their content from iStock. For those of you who already have images in iStock, don�t worry. We�re ensuring all Canva images are prioritised.

Got any travel plans?

If you�re a contributor who takes authentic global shots, we�d love to hear from you. We�ll be focusing on initiatives to champion diversity in our library in the coming months.

One Time Use License

Our One-Time Use (OTU) licence has always been a huge source of confusion for our users. Users love having a low-cost way to access your quality images (and it�s always been important for us not to give away too many rights). But the 24 hour restriction left lots of people puzzled.

So to keep our users smiling, we�re removing the 24 hour restriction on our OTU license. What this means is users will now be able to use one image in one design�at one price.

Canva for Android wins Google Play Award

In other news, our Android app was recently awarded by the Google Play store as Best Standout Startup. It�s thanks to your contribution that we�re able to give even more people around the world access to a library of amazing imagery�right from their smartphones.

We can�t wait to see more of your work�thanks again!

Well this is potentially very disappointing news for those of us who have worked hard to build portfolios at Canva.  It's good that Canva have said that all existing Canva images will be prioritised, so perhaps the impact won't be too bad.  But it's a worry.  At best there will be some slight dilution, but at worst a complete decimation of current sales and incomes.  I suppose it all depends on how the arrangement is implemented - if it's through an additional link that takes the customer off to the iStock web site to import into Canva perhaps that won't be so bad.  But if the arrangement involves importing the entire iStock catalog into Canva then I can't see how that can result in anything but reduced sales for current Canva contributors.  Presumably more information will become available in due course.

Very bad news...

So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Quote from: Fairplay on May 21, 2018, 03:07

So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

How are you able to track if something is removed?

Quote from: zsooofija on May 30, 2018, 11:38

Quote from: Fairplay on May 21, 2018, 08:35

Quote from: leremy on May 21, 2018, 03:28

Quote from: Fairplay on May 21, 2018, 03:07

So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

I just noticed, that some of my images (that sold quite well) were removed. The funniest thing, that I keep getting sales for an image that is not available anymore...

This teaming up with getty is very disappointing indeed .

I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

Retrospective rejections have been a long standing practice at Canva, and when they start they might not stop until you have none left. They still have the right to sell these images usually someone had made a template with them and purchases at a later date, it could be much later as they have the right to sell them indefinitely.

I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

An image that was used in a design mock up will always be available to license, even if pulled from the collection/search, is my understanding.

I am worried that they don't reply to messages anymore.

Quote from: KuriousKat on May 30, 2018, 16:54

EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.

That's not just odd - it's positively suspicious, at best. 

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.

I got that double tax thing to.  And an answer from support:
"The sales page has a bug where some sales are shown in the wrong month. It's a timezone issue which is already on the list for the engineering team. The reports that we use to generate the payouts come directly from the database, so they're the 'source of truth'. Hopefully sometime this year we'll get the sales page fixed up. Sorry for the confusion. "

To which I responded that that was unacceptable.  I can buy a timezone issue if one or two sales are missing from one month and are in the next or something.  This is more than $100.  Actually $300 over three months missing.  If you can't trust the sales page ....

My earnings are now correct. They "removed" that double taxation and now my earnings are as they should be. Maybe they made a mistake or sth.

Quote from: KuriousKat on May 30, 2018, 17:27

Quote from: ShadySue on May 30, 2018, 17:18

Quote from: KuriousKat on May 30, 2018, 16:54

EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.

That's not just odd - it's positively suspicious, at best. 

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.

It's normal practice at Canva, I take it you haven't read the whole thread, it's all happened before.

I've read the whole thread, thanks, and been onboard with Canva since day one. I'm fully aware that this has happened to others in the past but, to my knowledge, we haven't had any explanation from Canva as to what there selection criteria is or whether there are other reasons for the takedowns?

To be clear, I have no issue with them removing images - they grew quickly and ingested a lot of imagery that probably didn't make the grade - either technically or artistically, so a cull down the line is quite natural and acceptable.

But, if this is indeed a cull, then why take down images that have been included in the purchasable layouts and sell well? It doesn't make much sense to delete an image that has sold, (and is still selling), several hundred times. I'm just trying to ascertain whether there is another reason. I have asked Canva a couple of times, but my emails are falling on deaf ears. Maybe they are too busy dealing dealing with customer complaints to listen to contributors.