MicrostockGroup

Agency Based Discussion => Canva => Topic started by: luissantos84 on August 26, 2013, 11:05

Title: Canva
Post by: luissantos84 on August 26, 2013, 11:05
http://www.microstockdiaries.com/canva.html (http://www.microstockdiaries.com/canva.html)

Canva: making graphic design easy (http://www.youtube.com/watch?v=0edgcwSvcq0#)
Title: Re: Canva
Post by: shiyali on August 27, 2013, 02:17
Sounds interesting! Has anybody tried them out? What's the minimum payout?
Title: Re: Canva
Post by: zeamonkey on August 27, 2013, 02:48
100$
Title: Re: Canva
Post by: dirkr on August 27, 2013, 03:54
Interesting concept, but 35% of 1$ per licence? Doesn't really make me jump up and down out of joy...
Title: Re: Canva
Post by: shiyali on August 27, 2013, 08:17
100$
Way too high for a new site. 25$ would be more realistic.
Title: Re: Canva
Post by: luissantos84 on August 27, 2013, 08:21
100$
Way too high for a new site. 25$ would be more realistic.

not to mention the exciting 35 cents ;D
Title: Re: Canva
Post by: Click Images on August 27, 2013, 08:35
100$
Way too high for a new site. 25$ would be more realistic.

From the site...

Payout Threshold
You can withdraw your earnings manually or set an automatic payout at the end of each month.
The payout threshold is $100, but you can withdraw lower amounts at any time for a $2 fee.
Title: Re: Canva
Post by: Newsfocus1 on August 28, 2013, 09:28
Thought this might have got a bit more attention here given the involvement of Lee Torrens (Microstock Diaries/Microstock Expo) who after being a consultant initially has now moved himself and his family to Australia to be part of this start up.
I don't know enough about the design business to know if Canva is offering something there is a big demand for (though they obviously think so). Any designers here who could offer an opinion?
The initial flat rate (one time use) fee of $1 for use of stock images in designs seems on the low side to say the least and the 35% commission on offer probaly isn't going to get many rushing to upload. That said, the announcement says there are going to be regular Royalty Free and Extended licences going forward which will generate higher earnings.
Interestingly, Lee says they already have a million stock images from some "top" contributors. Anyone here already been uploading prior to launch?
Might be one to watch.  Regards, David.
Title: Re: Canva
Post by: WarrenPrice on August 28, 2013, 09:33
I too found it interesting, David.  I think Lee's blog post might be a bit premature, however.
It is something that should be worth following.

Title: Re: Canva
Post by: EmberMike on August 28, 2013, 09:58

I honestly don't know much about the Canva system and tools yet, but what I can say about the company based on a conversation with Lee about it is that they took a very serious interest right at the beginning of their development to launch with a contributor system that was fair and easy to use. They approached Lee and asked him to help them figure out a system that was as contributor-friendly as possible, and Lee has been working with them throughout their early stages of development to build exactly that sort of system.

I'm impressed by companies that take contributor issues and concerns seriously, so that's why I got on board with Canva as a contributor. The payouts are fair, not the best but certainly not the worst either. And I think the product they are offering is very interesting.

Will be fun to see where this goes as they get closer to the official launch.
Title: Re: Canva
Post by: cthoman on August 28, 2013, 10:35
Interesting concept. It reminds me of a company I used to work for. Everything was in a database, so you pull in your graphics, style sheets, templates and copy. All you really had to do was fit it all on the page (not much design). It seems like they are bringing that well organized database idea that a big company like the one I worked for had, and they are sharing it with everyone.
Title: Re: Canva
Post by: [email protected] on August 29, 2013, 06:26
Hi all,

Luis, thanks for posting the link and video.  You have the fastest fingers in microstock! 

Interesting concept, but 35% of 1$ per licence? Doesn't really make me jump up and down out of joy...


That's fair enough Dirkr.  Canva won't be for everyone.  We feel that 35% of $1 per *use* is substantially better than 25-38 cents for unlimited use at other places. 

100$

Way too high for a new site. 25$ would be more realistic.


Shiyali, we thought a lot about where to set the payout threshold.  The transaction costs are proportionately heavier with lower payouts, so we thought it logical to offer payouts below the threshold for a small fee, as ClickImages pointed out.  It's better for contributors and helps us avoid losing money on smaller payouts.

Thought this might have got a bit more attention here given the involvement of Lee Torrens (Microstock Diaries/Microstock Expo) who after being a consultant initially has now moved himself and his family to Australia to be part of this start up.
I don't know enough about the design business to know if Canva is offering something there is a big demand for (though they obviously think so). Any designers here who could offer an opinion?
The initial flat rate (one time use) fee of $1 for use of stock images in designs seems on the low side to say the least and the 35% commission on offer probaly isn't going to get many rushing to upload. That said, the announcement says there are going to be regular Royalty Free and Extended licences going forward which will generate higher earnings.
Interestingly, Lee says they already have a million stock images from some "top" contributors. Anyone here already been uploading prior to launch?
Might be one to watch.  Regards, David.


Thanks for your thoughts, Newfocus1! 

$1 seems low because we're all used to thinking in terms of unlimited use as per the Royalty Free standard.  After we launch our Royalty Free licenses we'll get data on how many designs an image purchased with an RF license is used.  If it's a lot, the $1 One Time Use license fee will seem high. 

I found it interesting when I was recruiting contributors for Canva last year that some would respond to the 35% royalty rate with positive excitement, while others were disappointed.  Nobody will tell you it's the best rate in the industry, but it's a long way from the worst too.

Among our "top" contributors are Andres Rodriguez, IOFOTO (Ron Chapple), Monkey Business Images, Pressfoto, CandyBox Images, LifeOnWhite, Sergey Nivens (aka the artist formerly known as NexusPlexus), Kirsty Pargeter, Lev Dolgachov, Remy Muser (netfalls), Elena Elisseeva, Elnur, Serg Zastavkin, Diego Cervo, Lumaxart, and many more inspiring artists!  We've also added almost 100 since we announced our launch three days ago.

I too found it interesting, David.  I think Lee's blog post might be a bit premature, however.
It is something that should be worth following.


Fair point.  I published on the date we announced Canva's launch, so there was a lot of press at that time: http://press.canva.com/in-the-media/ (http://press.canva.com/in-the-media/)

I honestly don't know much about the Canva system and tools yet, but what I can say about the company based on a conversation with Lee about it is that they took a very serious interest right at the beginning of their development to launch with a contributor system that was fair and easy to use. They approached Lee and asked him to help them figure out a system that was as contributor-friendly as possible, and Lee has been working with them throughout their early stages of development to build exactly that sort of system.

I'm impressed by companies that take contributor issues and concerns seriously, so that's why I got on board with Canva as a contributor. The payouts are fair, not the best but certainly not the worst either. And I think the product they are offering is very interesting.

Will be fun to see where this goes as they get closer to the official launch.


Thanks Mike, I really appreciate this support.  That's exactly how it happened.  Here's some of the things Canva is doing differently to make life easier for contributors (most of these will arrive in the coming months):

- We have user accounts and 'brands'.  Contributed content is associated with a brand.  This way you can have multiple brands of content (separate portfolios, separate earnings) accessed with a single user account.  You can also have separate user accounts with different permissions to access a single brand, for all those who don't want their keyworders / submitters to see their earnings reports.
- We're doing everything technically possible to automate release matching, including automatically associating releases from a release matching spreadsheet that you upload into your FTP account with your images, AND automatically assigning releases to the images in the same folder in your FTP account
- We have the simplest, quickest and most graceful submission interface you've ever seen.  Everything is on one page, bulk action enabled, and built for speed.

There's obviously LOTS more, but those are some that address the most commonly cited pain points for uploading to a new, as-yet-unproven distributor. 

Interesting concept. It reminds me of a company I used to work for. Everything was in a database, so you pull in your graphics, style sheets, templates and copy. All you really had to do was fit it all on the page (not much design). It seems like they are bringing that well organized database idea that a big company like the one I worked for had, and they are sharing it with everyone.


That's interesting Cory.  That's indeed very similar to some of the core concepts of Canva.

-----

If anyone has any questions they'd like answered publicly, feel free to post them here.  If you prefer personal or private discussions you can reach me via [email protected]
Title: Re: Canva
Post by: leaf on August 29, 2013, 11:29
Thanks for responding here Lee.  If they've got you taking care of the social media stuff (or at least on here) they will be well represented!

I'm very eager to see how this platform takes off.  It's always exciting with new stuff.  I'm also impressed by how smooth their site is considering the ultra crappy connection I'm currently surfing through.
Title: Re: Canva
Post by: gillian vann on August 29, 2013, 15:19
this reminds me of the new deal between SS & FB: It's not that bad if you consider this is a 72ppi image being used, not downloaded, and we are being paid a SS subs fee for a single use. I think it will actually educate more people that images "found" online aren't free. I'm off to have a better look.
Title: Re: Canva
Post by: [email protected] on August 29, 2013, 22:39
Thanks for responding here Lee.  If they've got you taking care of the social media stuff (or at least on here) they will be well represented!

I'm very eager to see how this platform takes off.  It's always exciting with new stuff.  I'm also impressed by how smooth their site is considering the ultra crappy connection I'm currently surfing through.

Thanks Tyler!  All those years of watching other agency people do it are finally paying off.  ;)

Yes, the Canva website is super optimised! 

this reminds me of the new deal between SS & FB: It's not that bad if you consider this is a 72ppi image being used, not downloaded, and we are being paid a SS subs fee for a single use. I think it will actually educate more people that images "found" online aren't free. I'm off to have a better look.

A well-spotted similarity, Gillian.  It will be interesting to see if per-use licensing increases as we begin to see more images delivered directly into where they're used, rather than downloaded.
Title: Re: Canva
Post by: gillian vann on August 30, 2013, 03:44
I'm a little bit stuck at this bit:
Quote
Part of what makes Canva wonderful to design with is that most items in our media library will be cut out, so that the background is transparent.
If we create the cut out, it will be owned by us. But of course the original copyright holder will still own the copyright to the original photo and we won’t sell licenses for the cut out if you deactivate the original version.

so if you own the cut out, and sell that cut out, you don't pay me?
are you doing these cut outs yourselves? or farming them off to India? if that's the case, doesn't that put my images at risk of being stolen by a third party?
Title: Re: Canva
Post by: [email protected] on August 30, 2013, 08:57
I'm a little bit stuck at this bit:
Quote
Part of what makes Canva wonderful to design with is that most items in our media library will be cut out, so that the background is transparent.
If we create the cut out, it will be owned by us. But of course the original copyright holder will still own the copyright to the original photo and we won’t sell licenses for the cut out if you deactivate the original version.

so if you own the cut out, and sell that cut out, you don't pay me?
are you doing these cut outs yourselves? or farming them off to India? if that's the case, doesn't that put my images at risk of being stolen by a third party?

Thanks for pointing that out Gillian.  I've taken it out.  Here's what happened:

One of our early strategies for avoiding becoming a free deep etch farm was to claim ownership of the cutout as a derivative work, in the same way that a designer who uses a stock photo in a design owns the design but not the photo inside it.  That policy lasted a very short time, but when we took it out I neglected to update the "human readable" notes in the right-side column of the Contributor Agreement.  As the big disclaimer at the top says, those side notes are not part of the legal agreement, but they are obviously confusing when they don't match up with the clauses. My apologies for the confusion.

Contributors are currently paid the same royalty for sale of a cutout as for an image that isn't cut out.  We included a clause in the agreement (clause 3.1) stating that we reserve the right to charge a premium for the cutouts and not include that premium in the royalty calculation. This is a facility we wanted to keep in place to enable us to scale up the quantity of cutouts we created, but at this point we're not charging any premium. I don't believe it's likely we'll start using it any time soon, but we wanted to be upfront about the future possibility rather than just change things without warning.

Image security is of critical importance to us, just as it is to microstock agencies.  We contract the deep etching to a company that specialises in that task and have ensured the file security is managed appropriately.  We've spent months working very closely with them to get the deep etching process to a very high standard to suit even high resolution print output.
Title: Re: Canva
Post by: Pauws99 on August 30, 2013, 09:52
Nice to see someone doing something different from the myriad ill thought out me too sites
Title: Re: Canva
Post by: rimglow on August 30, 2013, 10:35
Can I submit my own cutouts?
Yes, you can. Simply submit a cut out file in PNG format. As you can’t embed metadata in PNG files you’ll have to enter it at submission. We’ll review the image for the quality of the cutout as well as all the other aspects we usually review.


Perhaps you can explain the advantage of submitting isolated files in the PNG format. I'll have to go back into each file and add the metadata. Will these files be given any preferential treatment? If not, then it would be easier for me to submit JPEGs (with a white background) and the data already embeded.
Title: Re: Canva
Post by: DC on August 30, 2013, 11:02
Can I submit my own cutouts?
Yes, you can. Simply submit a cut out file in PNG format. As you can’t embed metadata in PNG files you’ll have to enter it at submission. We’ll review the image for the quality of the cutout as well as all the other aspects we usually review.


Perhaps you can explain the advantage of submitting isolated files in the PNG format. I'll have to go back into each file and add the metadata. Will these files be given any preferential treatment? If not, then it would be easier for me to submit JPEGs (with a white background) and the data already embeded.

I believe that JPEG does not support transparency, whereas PNG files do.
Title: Re: Canva
Post by: rimglow on August 30, 2013, 11:10
Can I submit my own cutouts?
Yes, you can. Simply submit a cut out file in PNG format. As you can’t embed metadata in PNG files you’ll have to enter it at submission. We’ll review the image for the quality of the cutout as well as all the other aspects we usually review.


Perhaps you can explain the advantage of submitting isolated files in the PNG format. I'll have to go back into each file and add the metadata. Will these files be given any preferential treatment? If not, then it would be easier for me to submit JPEGs (with a white background) and the data already embeded.

I believe that JPEG does not support transparency, whereas PNG files do.


Yes, we all know that. If Canva is going to farm out the JPEGs to turn them into PNGs, then why give them PNGs? We'll have to go back and edit each one, for metadata. We might save them a step, but it will cost us time to edit each file.

Actually, I've already submitted about 400 PNG isolations. I'm just wondering if it would have been better to give them JPEGs, and have them transform them into PNGs?
Title: Re: Canva
Post by: ShadySue on August 30, 2013, 11:27
I was confused about whether all their images are isolated, and whether that's all that most designers want (I don't see that in use all that often).
I hit 'stop' when she searched on 'monkey' and pulled out an ape.  ::)
Title: Re: Canva
Post by: rimglow on August 30, 2013, 11:44
I was confused about whether all their images are isolated, and whether that's all that most designers want (I don't see that in use all that often).
I hit 'stop' when she searched on 'monkey' and pulled out an ape.  ::)

If you search for "monkey" on iStock, half are isolations, and a lot of the results are apes.
Title: Re: Canva
Post by: ShadySue on August 30, 2013, 11:51
I was confused about whether all their images are isolated, and whether that's all that most designers want (I don't see that in use all that often).
I hit 'stop' when she searched on 'monkey' and pulled out an ape.  ::)

If you search for "monkey" on iStock, half are isolations, and a lot of the results are apes.
I've been pointing out the monkey / ape thing for years.
H*ll, on iS if you type in e.g. "Bombus terrestris" in quotes, you get everything tagged Bumblebee.
Irrelevant anyway - I didn't say iS was better.

A new site has the ability to get keywording right from the start, but none seems to want to do it. Bizarre, eh?
Title: Re: Canva
Post by: [email protected] on August 30, 2013, 12:10
Can I submit my own cutouts?
Yes, you can. Simply submit a cut out file in PNG format. As you can’t embed metadata in PNG files you’ll have to enter it at submission. We’ll review the image for the quality of the cutout as well as all the other aspects we usually review.


Perhaps you can explain the advantage of submitting isolated files in the PNG format. I'll have to go back into each file and add the metadata. Will these files be given any preferential treatment? If not, then it would be easier for me to submit JPEGs (with a white background) and the data already embeded.

PNG files are boosted in the search results because they're more usable - at least they get used more frequently and people tell us they love them. 

To manage metadata, you can upload both the JPG and the PNG versions of the same image with the exact same filename (different filename extensions, obviously).  Our system will extract the embedded metadata from the JPG and associate it in the database with the PNG. 

The reason you may choose to upload cut out images is that images isolated on white (or isolated on another color) are not available in Canva until they're cut out.  Canva is a layout tool and doesn't do pixel manipulation, so isolated images that aren't cut out aren't very useful in Canva.  We have just over a million images now, so you can imagine how many are in the queue to be cut out.  So your images will get online much quicker if you cut them out yourself. 

However, we understand the reality of this situation.  We're a new company and starting from nothing, so we don't expect anyone to alter their images just for us.  That's why we're doing it ourselves.

I was confused about whether all their images are isolated, and whether that's all that most designers want (I don't see that in use all that often).
I hit 'stop' when she searched on 'monkey' and pulled out an ape.  ::)

Not all images are isolated.  We're only cutting out the images submitted as isolated on white (or isolated on another color).  If you choose to contribute, you don't have to separate out isolated images, just send us everything.  Images that aren't shot isolated on white go straight through review and into the system. 
Title: Re: Canva
Post by: spike on May 22, 2014, 07:17
Bumpity-bump.

Are people contributing to canva? Do you have results?
I'm thinking of contributing, but don't want to waste time, so if anyone has anything to say, I'm all ears. :)
Title: Re: Canva
Post by: [email protected] on May 22, 2014, 07:51
Bumpity-bump.

Are people contributing to canva? Do you have results?
I'm thinking of contributing, but don't want to waste time, so if anyone has anything to say, I'm all ears. :)


Hi Spike, I'll give you an internal update and hopefully some of our contributors will chime in with their experiences.

We've been online for 9 months now, and growth in contributor royalties is extremely pleasing.  It's not appropriate for me to give exact numbers, but let me try to find some insights I can give you:
- We have five contributors who have earned over $1,000 already, and quite a few more are not far off
- The quantity of contributors making monthly payouts over $100 is in double digits and grows by an increasing amount each month
- Royalty growth percentage is well into double-digits each month and has been since launch

A couple of other non-royalty-related but relevant updates:
- We're still not ingesting vectors. Given we're a design platform, we're quite different. We need to serve files to the user's browser before they buy a license, which means they must be protected. If you've ever tried watermarking an un-rasterised vector, you'll know it's not trivial. Our solution for this is taking longer to perfect that we expected, so we'll soon be serving rasterised & watermarked vectors to our users and temporarily foregoing all the cool interactive possibilities. We have been very lucky to have a lot of very patient vector artists upload to us already. We hope to have new about them being ingested in the coming weeks.
- We're almost through the backlog of reviewing photos, so new contributors can expect to have their content online in around two weeks. We're ingesting in the order that contributors signed up, so all existing photo contributors will be online in the next two weeks.
- While it's still not near complete, our upload / submit system is super easy as I'm sure any of our contributors will attest.

I'm not going to tell you that you'll instantly make money from Canva. We have many contributors who don't make much at all. But as someone who contributed to most microstock agencies for many years, I can tell you that it really is about quality and quantity.

But I will tell you that it's still very early for us and all the signs are super promising. Getting in early has its advantages!

We've also been getting some nice press lately: http://about.canva.com/in-the-media/ (http://about.canva.com/in-the-media/)
And recently hired Guy Kawasaki as our Chief Evangelist: http://techcrunch.com/2014/04/16/guy-kawasaki-joins-australian-design-startup-canva-as-chief-evangelist/ (http://techcrunch.com/2014/04/16/guy-kawasaki-joins-australian-design-startup-canva-as-chief-evangelist/)

If anyone has any questions I'll be happy to answer them here.  If you're interested in contributing, sign up for a Canva account if you haven't already and email me your details: [email protected]

Thanks!
Title: Re: Canva
Post by: hjalmeida on May 22, 2014, 08:16
I expect more, but I am very please with Canva performance in 2014, and for me this Canva approuch to the microstock business is fair and more secure for photographers, with 1$ for One license.

But Canva have to improve the support for Firefox browser ;-)

Lee ... I also like to reach that $1000 milestone in the next months ;-)
Title: Re: Canva
Post by: Ariene on May 22, 2014, 08:33
I'd like to ask, what does one license exactly mean? If we have client that wants to use image on his website and he buys file from any microstock, he uses it once... right? If he buys it from Canva, he uses it once as well, right? So what is the difference here?
Title: Re: Canva
Post by: [email protected] on May 22, 2014, 09:29
I expect more, but I am very please with Canva performance in 2014, and for me this Canva approuch to the microstock business is fair and more secure for photographers, with 1$ for One license.

But Canva have to improve the support for Firefox browser ;-)

Lee ... I also like to reach that $1000 milestone in the next months ;-)

Thanks Helder!  Nothing is ever totally secure, but as you say, it's a little 'more' secure than alternatives.

Let me know what issues you're experiencing in Firefox.  We support the latest versions of Chrome, Firefox and Safari, so we're always interested in hearing about any bugs we don't spot ourselves.

Won't be long before you hit that milestone!  :)

I'd like to ask, what does one license exactly mean? If we have client that wants to use image on his website and he buys file from any microstock, he uses it once... right? If he buys it from Canva, he uses it once as well, right? So what is the difference here?

At Canva, customers never download the photo file itself. They make the design on Canva, and buy a "One Time License" which only licenses them to use the image in that design. If they want to use the same file in another design, they need to buy another One Time License. The images are watermarked when they're creating their design, and only when they download the completed design and pay for their license are the watermarks removed.

That being said, we do have plans to offer a standard Royalty Free license too. This will be like other agencies where buying the file once allows them to use it in an unlimited quantity of designs. But it will be at a higher price, and they'll still never download the photo file itself.

You can sign up for free and try it yourself. You only pay if you download a design that contains stock images. Otherwise it's totally free.
Title: Re: Canva
Post by: Jo Ann Snover on May 22, 2014, 11:01
I looked at your site and intro video and read some of the contributor information. It sounds as though what you're looking for (for photos) is isolated objects, but some of the big contributors you named don't specialize in that. For example, Monkey Business Images: on Shutterstock, her portfolio is over 34,000 with only 180 isolated images.

Based on typical usage so far, can you talk about what sorts of things Canva needs (photographs) other than isolated objects?

$1 per use is a sort of RM license, so although it sounds cheap it might be workable, but I'm not clear what a use is on Canva. If someone makes a design and then produces a web page, a poster and prints postcard mailers, is that three uses or one? Are there uses on physical products - such as tee shirts or other merchandise - where a design use would effectively be giving away an extended license (on existing micro sites) for $1?

I'm guessing that professional designers don't much like Canva - I assume it is effectively replacing them and allowing someone who would have hired a designer in the past to do it themselves. Is that how you'd see your user community?

Certainly this post seems to be heading in that direction (and much as I got a chuckle out of the toe tag on a corpse with the Photoshop logo, those of us creating the images that people like the writer incorporate will still use it, albeit in my case CS6 as I wouldn't touch CC with a bargepole!)

http://www.postplanner.com/create-stunning-social-media-graphics-without-photoshop/ (http://www.postplanner.com/create-stunning-social-media-graphics-without-photoshop/)

I'm very open to trying new things - especially if it might be expanding into new areas (making "designers" out of end users in the same way desktop publishing made "typographers" out of office workers in spite of the howls of horror from real typographers), but I'm not entirely clear if the sorts of things I do would have any usefulness in the Canva universe.
Title: Re: Canva
Post by: borg on May 22, 2014, 11:22
Because of Louis  >:( ;), I am still uploading my portfolio on FAA, but this is my last low earner...
So when I see more than one proof that some agency worth of my time and effort I will upload there...
For now I finish with new agencies...
Title: Re: Canva
Post by: rimglow on May 22, 2014, 12:50
I submitted hundreds of isolated PNG format photos, since they indicated that was a preference. Also submitted some background JPEGs. So far I've sold 9 images, (since April) but they were all JPEGs . Curious.
Title: Re: Canva
Post by: Painter on May 22, 2014, 13:52
I have got 25 sales since April, out of about 300 images (no PNGs). Most of these sales are backgrounds, and some are nature photographs.
Title: Re: Canva
Post by: grsphoto on May 22, 2014, 19:34
I submitted hundreds of isolated PNG format photos, since they indicated that was a preference. Also submitted some background JPEGs. So far I've sold 9 images, (since April) but they were all JPEGs . Curious.

I would guess the designers of the site assumed that their users would use it one way but users have a habit of not acting the way designers and coders expect.
Title: Re: Canva
Post by: [email protected] on May 22, 2014, 20:45
I looked at your site and intro video and read some of the contributor information. It sounds as though what you're looking for (for photos) is isolated objects, but some of the big contributors you named don't specialize in that. For example, Monkey Business Images: on Shutterstock, her portfolio is over 34,000 with only 180 isolated images.

Hey Jo Ann, we haven't got the messaging quite right on this so most people get confused. In short, we sell all the typical images but the isolated-on-white images can't go directly into the collection, but must be cut out first. Contributors don't have to do anything differently and can just submit their portfolios as normal. We sell all kinds of images, not just isolated ones.

Based on typical usage so far, can you talk about what sorts of things Canva needs (photographs) other than isolated objects?
Based on our extensive data mining and expert analysis we've identified that we need everything.  ;) What sells on Canva is the same as what sells everywhere else.

$1 per use is a sort of RM license, so although it sounds cheap it might be workable, but I'm not clear what a use is on Canva. If someone makes a design and then produces a web page, a poster and prints postcard mailers, is that three uses or one? Are there uses on physical products - such as tee shirts or other merchandise - where a design use would effectively be giving away an extended license (on existing micro sites) for $1?
This is also a little unclear.  The 'use' as it relates to our license means one design. Once they've purchased a license to use an image in that design, they're free to use that design multiple times as long as it's within the permitted uses of the license. So your example of someone using a design on the website, a poster and postcard mailers, requires only one license.  But if they want to change the design, they need to re-license it.

We require extended licenses for resale products, reproductions over 250,000 and multi-seat. But at the moment we only have our One Time Use license available. Extended licenses will be available soon. There's no rights in our base license that require extended licenses at microstock agencies.

I'm guessing that professional designers don't much like Canva - I assume it is effectively replacing them and allowing someone who would have hired a designer in the past to do it themselves. Is that how you'd see your user community?

Not at all. We get a huge amount of positive feedback from designers every day. Of course there have been a few designers who felt threatened by us empowering their clients, but they're few and far between. Most designers love that we take away the laborious work of updating phone numbers on their client designs (in Canva the client can do it), that we make it easier for them to do their basic designs, that we enable them to easily collaborate with their clients, and many other reasons. We also have a designers program which will launch soon and enable designers to license layouts: https://www.canva.com/designers (https://www.canva.com/designers)

So no, we don't see our community that way at all. :)

I'm very open to trying new things - especially if it might be expanding into new areas (making "designers" out of end users in the same way desktop publishing made "typographers" out of office workers in spite of the howls of horror from real typographers), but I'm not entirely clear if the sorts of things I do would have any usefulness in the Canva universe.

Anyone who's successfully selling images in the microstock market has usefulness at Canva.

I submitted hundreds of isolated PNG format photos, since they indicated that was a preference. Also submitted some background JPEGs. So far I've sold 9 images, (since April) but they were all JPEGs . Curious.

Hey Danny, PNGs are a little more complex for us to ingest so they take a bit longer. Yours will come through review in the coming weeks. As you say, cutout PNGs are preferred for isolated-on-white images when they're done well, but we weren't expecting anyone to do that for us so soon, which is why we're not yet setup to process them quickly. Thanks for chiming in with your experience!

I submitted hundreds of isolated PNG format photos, since they indicated that was a preference. Also submitted some background JPEGs. So far I've sold 9 images, (since April) but they were all JPEGs . Curious.

I would guess the designers of the site assumed that their users would use it one way but users have a habit of not acting the way designers and coders expect.

Very true. We weren't expecting contributors to cut out images for us so soon, but it's great that some are. 

Thanks to all for your interest, and for all those who've emailed me yesterday and today about contributing!

-Lee
Title: Re: Canva
Post by: Jo Ann Snover on May 22, 2014, 22:00
Thanks for the replies Lee. I think the idea of letting designers license designs to clients who can then make small changes themselves sounds very much like the sort of workflow that could really simplify a painful part of the process - managing changes.

And I know some designers who do web sites for clients would often use something like ThemeForest and modify rather than starting from scratch, so there's certainly a precedent for using some pre-built tools or components.
Title: Re: Canva
Post by: borg on May 23, 2014, 08:01
Hugh...! It seems that I have to open another agency, again because Louis and his Topic... :P ;)
Title: Re: Canva
Post by: luissantos84 on May 23, 2014, 08:04
Hugh...! It seems that I have to open another agency, again because Louis and his Topic... :P ;)

haha
Title: Re: Canva
Post by: borg on May 25, 2014, 09:12
 ;)

P.S.
Louis, did you know you are good marketing expert! 8)
But, unfortunately you are doing that for free.. :-\
Title: Re: Canva
Post by: luissantos84 on May 25, 2014, 11:39
;)

P.S.
Louis, did you know you are good marketing expert! 8)
But, unfortunately you are doing that for free.. :-\

ahah but I have a lot of exposure lol

anyway I haven't joined Canva, if they want some I would be delighted, Lee is such a great guy
Title: Re: Canva
Post by: borg on May 25, 2014, 12:37
Yep! But at first sight I like Melanie more...  :D
Title: Re: Canva
Post by: [email protected] on May 27, 2014, 20:43
;)

P.S.
Louis, did you know you are good marketing expert! 8)
But, unfortunately you are doing that for free.. :-\

ahah but I have a lot of exposure lol

anyway I haven't joined Canva, if they want some I would be delighted, Lee is such a great guy

Thanks Luis! Right back at you. :)

Yep! But at first sight I like Melanie more...  :D

ha ha!  Can't argue with that. 
Title: Re: Canva
Post by: michaeldb on August 08, 2014, 20:00
Hi Lee,
Apologies if this has already been explained, or if I was supposed to figure it out for myself but didn't:
-If I want to submit vectors, do I FTP just the eps files? If so, how do I get you the metadata? Do you accept only eps8, or can I submit eps10 or .ai files with effects such as drop shadows? Any restrictions on things like open paths and unfilled paths?
-On my 3D rendered images, it's easy for me to turn off shadows and render a perfectly isolated PNG of an object. Is that what you are looking for? Can you read metadata from the PNG file? Do you have a file size limitation on raster images? What is the preferred resolution, e.g. is 6000x6000 too big for your designs?

I really like Canva. I had some serious fun composing Kindle book covers. They turned out pretty good really. And while more people are learning Photoshop and Illustrator and may not need Canva, it seems like mobile users alone will be a huge market for you. Canva seems like a natural for tablet and phablet users.
Title: Re: Canva
Post by: Goofy on August 08, 2014, 21:00
My portfolio has been on this site for 3 days and 8 sales so far  8)


Title: Re: Canva
Post by: [email protected] on August 08, 2014, 23:41
Hi Lee,
Apologies if this has already been explained, or if I was supposed to figure it out for myself but didn't:
-If I want to submit vectors, do I FTP just the eps files? If so, how do I get you the metadata? Do you accept only eps8, or can I submit eps10 or .ai files with effects such as drop shadows? Any restrictions on things like open paths and unfilled paths?
-On my 3D rendered images, it's easy for me to turn off shadows and render a perfectly isolated PNG of an object. Is that what you are looking for? Can you read metadata from the PNG file? Do you have a file size limitation on raster images? What is the preferred resolution, e.g. is 6000x6000 too big for your designs?

I really like Canva. I had some serious fun composing Kindle book covers. They turned out pretty good really. And while more people are learning Photoshop and Illustrator and may not need Canva, it seems like mobile users alone will be a huge market for you. Canva seems like a natural for tablet and phablet users.

Hey Michael, no worries.

Yes, you can upload just the EPS files.  If they have a same-filename JPG preview, we'll extract the metadata from that. Otherwise, we extract metadata from pair-less EPS10 files.  We accept EPS8, EPS10 or SVG, but we do not accept AI at this time. 

The usual restrictions such as no open paths apply.

If you can re-render to PNG with transparent background, those images will go straight into the library after review.  Anything with a plain white background, or any solid colour, goes into the 'cutout queue' which is currently super long and not going very fast.  So sending us a transparent PNG is to your advantage.

We don't extract metadata from PNGs at this time, but you can upload a same-filename JPG preview with PNG like you would for EPS and we'll extract the metadata from that. 

Maximum filesize is 50MB.  We don't have a set maximum size in pixels. 

I'm glad you like Canva.  It meets different needs to the Adobe products but we're finding a lot of people use both.  And yes, we think it will be a natural fit for tablets too.  ;)

Thanks!
Title: Re: Canva
Post by: [email protected] on August 08, 2014, 23:43
My portfolio has been on this site for 3 days and 8 sales so far  8)

That's great to see.  Our growth so far is very pleasing and we're doing all we can to keep it up.  There's a lot to do with a platform like this. 
Title: Re: Canva
Post by: lima on August 12, 2014, 08:57
Hi Lee, i don´t found a contributor area in the website, where i can find my uploads, edit keywords, see the earnings, can you show me where i can find that whan i´m login in canva.com

Tankyou :)
Title: Re: Canva
Post by: Goofy on August 12, 2014, 08:59
I had to click on the upper right hand corner to display my user name than my stats became available!  14 sales so far this month!
Title: Re: Canva
Post by: lima on August 12, 2014, 10:02
ok, maybe I do not see it yet because I have not even uploaded my artwork.

Question to Canva/Lee... if i upload a vector background, how much time it take to review my artwork... in the background there would be nothing to cut or separated into parts because it is a vector background ... or i would have to upload it to the web as a raster image not a vector?
Title: Re: Canva
Post by: [email protected] on August 12, 2014, 10:51
ok, maybe I do not see it yet because I have not even uploaded my artwork.

Question to Canva/Lee... if i upload a vector background, how much time it take to review my artwork... in the background there would be nothing to cut or separated into parts because it is a vector background ... or i would have to upload it to the web as a raster image not a vector?


Hi Ana, as Goofy says, you need to switch to your contributor brand to see the files and earnings pages.  Detailed instructions are here:  http://contribute.canva.com/faq/how-do-i-view-my-royalty-earnings/ (http://contribute.canva.com/faq/how-do-i-view-my-royalty-earnings/)

But you won't see the brand switcher until your files are submitted.

Title: Re: Canva
Post by: lima on August 12, 2014, 10:56
Ok, And what about the background vector question?
Title: Re: Canva
Post by: [email protected] on August 12, 2014, 11:09
Ok, And what about the background vector question?

Apologies. 

We've only just started ingesting vectors.  We're going through account by account, in the order that people signed up.  Once we get to your account, all files will go through review.

At this time, only the simple images that are not sets, don't have crop marks, don't have sample text, etc, etc, are going directly into the collection.  If your background vector qualifies as 'simple', it will go into the collection immediately. Otherwise it will be held until we have a process for dealing with the complication.

Rasterising it won't help as we don't accept rasterised illustrations.

As we have only just started ingesting vectors, we're not sure how fast we'll be able to get through them, so we're hesitant to give time estimates on how long it will take.  Please don't expect it to be quick.  We have around 1 million vector files to ingest and review, so it will likely be weeks for those who singed up early, and months for those who signed up recently.
Title: Re: Canva
Post by: lima on August 12, 2014, 15:55
How can i see the name of the artist on the artwork or the portfolio of each artist?
Title: Re: Canva
Post by: Mumut Greenstripe on August 12, 2014, 21:11
Tried to send files via FTP (EPS + PNG), but the uploaded files are just vanished from the server, nothing to show there or in my porto page, is this normal? Also what size do you require for the PNGs?
Title: Re: Canva
Post by: lima on August 13, 2014, 06:43
yesterday i upload some vectors but today i try to conect to the ftp and i get this message: I/O Error: Connection failed read timed out.   ???
Title: Re: Canva
Post by: Anyka on August 13, 2014, 07:19
Tried to send files via FTP (EPS + PNG), but the uploaded files are just vanished from the server, nothing to show there or in my porto page, is this normal? Also what size do you require for the PNGs?
Yes Mumut, the vanishing files are normal.  They are immediately transfered after uploading.  My first 1000 files appeared after 3 days on my account page.  My second big batch is now visible as "unsubmitted" (just the Canva file numbers, not the thumbnails).  I'm now waiting for them to appear before uploading the next batch.  Can't upload right now, because I forgot which was my last uploaded series, so as long as I can't actually SEE the files in my account, I'm stuck  ;D
Title: Re: Canva
Post by: Mumut Greenstripe on August 13, 2014, 08:34
ok, thanks Anyka, that really helps  :)
Title: Re: Canva
Post by: etudiante_rapide on August 13, 2014, 13:35
Mr [email protected], reading the comments by  invitees
i suppose only  FTP the only way 2 upload.  will i be able to upload by html?
Title: Re: Canva
Post by: [email protected] on August 14, 2014, 18:29
How can i see the name of the artist on the artwork or the portfolio of each artist?

Hi Ana, if you hover of the images in the search results, you'll see an "i" icon. Click that to reveal the metadata, including the artist.  If you click the artist name, you'll see their portfolio in your search results (pushing the current results up). If you click the image ID at the bottom it'll take you to the image detail page, from where you can click through to see that contributor's portfolio at full page width. 

Otherwise, if you know the artist name, just put it after the domain name like this:  https://www.canva.com/leetorrens (https://www.canva.com/leetorrens)

yesterday i upload some vectors but today i try to conect to the ftp and i get this message: I/O Error: Connection failed read timed out.   ???

Ana, I think I address this with you by email, but for the benefit of everyone else:  we've recently seen a 7-fold increase in our quantity of submissions and our FTP server couldn't cope.  We upgraded it to a bigger machine yesterday and it's proving stable so far. 

Tried to send files via FTP (EPS + PNG), but the uploaded files are just vanished from the server, nothing to show there or in my porto page, is this normal? Also what size do you require for the PNGs?
Yes Mumut, the vanishing files are normal.  They are immediately transfered after uploading.  My first 1000 files appeared after 3 days on my account page.  My second big batch is now visible as "unsubmitted" (just the Canva file numbers, not the thumbnails).  I'm now waiting for them to appear before uploading the next batch.  Can't upload right now, because I forgot which was my last uploaded series, so as long as I can't actually SEE the files in my account, I'm stuck  ;D

Thanks Anyka! That's accurate.  Our process transfers the files off the FTP server as soon as the upload is complete. 

I'm sorry you're stuck.  Our ingestion machine is also overloaded, so it's taking about 24 hours for the thumbnails to appear. We're upgrading that machine next. 

Mr [email protected], reading the comments by  invitees
i suppose only  FTP the only way 2 upload.  will i be able to upload by html?

Hi Etudiante, yes, at the moment FTP is our only online upload method. You can post a CD/DVD or hard drive if you like.  A HTML upload form is on the plans for next year.  Email me directly ( lee @ canva.com ) if you'd like to discuss other alternatives.
Title: Re: Canva
Post by: etudiante_rapide on August 14, 2014, 19:09
Hi Etudiante, yes, at the moment FTP is our only online upload method. You can post a CD/DVD or hard drive if you like.  A HTML upload form is on the plans for next year.

good2know . Mr. Lee, it looks like u got ur hands full now with backlog. haven't tried FTP with my ISP but i will wait till the queque is reduced.
that gives me more time 2 curate what i want 2 send u from my arquivo and time too to make new work for Canva in the coming month(s). thx much!
Title: Re: Canva
Post by: [email protected] on August 14, 2014, 19:22
good2know . Mr. Lee, it looks like u got ur hands full now with backlog. haven't tried FTP with my ISP but i will wait till the queque is reduced.
that gives me more time 2 curate what i want 2 send u from my arquivo and time too to make new work for Canva in the coming month(s). thx much!

Ok, sounds great.  Let me know if I can answer any other questions.
Title: Re: Canva
Post by: w7lwi on August 14, 2014, 20:24
Lee, perhaps half of my isolations (on white or on black) include clipping paths.  Are these what you are looking for that would go straight through to the collection?  And would it be of any benefit to add clipping paths the to remaining isolations or just leave them as is?
Title: Re: Canva
Post by: Photominer on August 14, 2014, 20:39
Just wanted to publicly thank those here at MSG for making Canva visible to smaller contributors like me (having never heard of them until just a few days ago), and to Canva (Lee and Cliff) for helping me through the contributor process so quickly and easily. Fingers crossed for this venture!
Title: Re: Canva
Post by: Goofy on August 14, 2014, 21:48
Just FTP a decent batch- smooth and Fast! Plus 35 sales in one week!  8)

Title: Re: Canva
Post by: etudiante_rapide on August 14, 2014, 22:16
Just FTP a decent batch- smooth and Fast! Plus 35 sales in one week!  8)

35 congrats good start.  news like this is impetus 4me get my act 2gether to ftp my stuff asap.
Title: Re: Canva
Post by: [email protected] on August 15, 2014, 18:34
Lee, perhaps half of my isolations (on white or on black) include clipping paths.  Are these what you are looking for that would go straight through to the collection?  And would it be of any benefit to add clipping paths the to remaining isolations or just leave them as is?

Hi, our systems don't recognise clipping paths at this time.  It's something we considered, but we didn't have much data on how common it is, and after asking around and getting barely any interest, we pushed it towards the bottom of the priority list.

We've had images with clipping paths go through our system, and they don't change anything. Those images go into the cut out ("deep etch") queue. 

One of our core philosophies is to not expect contributors to do anything special just for us.  But if you're interested and have the time, you could use the clipping path to isolate the image and then save it as a transparent PNG.  We have very high standards for cutouts, as our customers often use high resolution designs with cropped images (at 100% magnification), but if you're confident in the quality of your clipping path, and/or can do some manual refining before saving as PNG, we'll happily put them through review.  Feel free to email me samples if you want some feedback before you invest time in it - an offer that's open to everyone.  lee @ canva . com

Please keep in mind that our cut out queue is already well into the hundreds of thousands range.  And it's an expensive process to have the images manually cut out to a high standard.  For this reason, the queue is not moving very fast at all.  Realistically, we're not sure many of the images in that queue will ever go through, unless there's some breakthrough in the technology of creating isolations at a high standard.  And we've tested a LOT of technologies for this.  So please don't expect images that go into this queue to come out in days like a standard review queue.  Don't even expect it to be months.  :)

Just wanted to publicly thank those here at MSG for making Canva visible to smaller contributors like me (having never heard of them until just a few days ago), and to Canva (Lee and Cliff) for helping me through the contributor process so quickly and easily. Fingers crossed for this venture!

Hey Photominer, you're very welcome.  Thank you for contributing! 

Just FTP a decent batch- smooth and Fast! Plus 35 sales in one week!  8)

Thanks Goofy.  Our new FTP server seems to be performing well. 

I'm glad you're happy with your early sales.  We're working hard to get the numbers rising for everyone.

35 congrats good start.  news like this is impetus 4me get my act 2gether to ftp my stuff asap.

Excellent!  Looking forward to it.  :)
Title: Re: Canva
Post by: ITsME on August 16, 2014, 12:21
Hi Lee, what does the term: In deep-etch mean ? As i can not find the answer on the Canva site.
Title: Re: Canva
Post by: etudiante_rapide on August 16, 2014, 14:18
Hi Lee, what does the term: In deep-etch mean ? As i can not find the answer on the Canva site.

ITsMe, permit me to ans 4 Mr. Lee,
i believe it is the term PS use for isolation... using either the eraser, pen-tool,etc... to remove the background. the most accurate and common one we use is the pen tool
Title: Re: Canva
Post by: ITsME on August 17, 2014, 00:18
ok, thanks.
Title: Re: Canva
Post by: amabu on August 17, 2014, 02:45
Realistically, we're not sure many of the images in that queue will ever go through, unless there's some breakthrough in the technology of creating isolations at a high standard.  And we've tested a LOT of technologies for this.  So please don't expect images that go into this queue to come out in days like a standard review queue.  Don't even expect it to be months.  :)

Well, that doesn´t sound good at all!  :o
Weren´t the cutouts what makes Canva special? And is there any point to upload isolated images at all?  :-\
Title: Re: Canva
Post by: lima on August 17, 2014, 12:15
Anybody have problems when upload to the canva ftp?

i try but i get a lot of error :(, please see the screenshot.

Lee, i send you a mail to canva support and don´t have an answer, may be my ftp user have a problem, i don´t know! please confirm me if you received my any of my vectors. Looking forward your replay.

Regards
Ana
Title: Re: Canva
Post by: lima on August 17, 2014, 12:16
there is another error screenshot
Title: Re: Canva
Post by: Valo on August 17, 2014, 13:07
I had no issues with FTP, that was yesterday.
Title: Re: Canva
Post by: [email protected] on August 17, 2014, 16:59
Hi Lee, what does the term: In deep-etch mean ? As i can not find the answer on the Canva site.

Hi, this means the file has been identified as isolated on white during review and has gone into the 'to-be-cut-out' queue discussed above.  Otherwise, etudiante is correct about the origin of the term. 

Realistically, we're not sure many of the images in that queue will ever go through, unless there's some breakthrough in the technology of creating isolations at a high standard.  And we've tested a LOT of technologies for this.  So please don't expect images that go into this queue to come out in days like a standard review queue.  Don't even expect it to be months.  :)

Well, that doesn´t sound good at all!  :o
Weren´t the cutouts what makes Canva special? And is there any point to upload isolated images at all?  :-\

What makes Canva special is that it's a unique solution for creating graphics where all elements (layouts, images, fonts, tools) are found in a single place, that's easy to use, quick, and super connected.  The cutouts are just something we have to do to make isolated files usable on Canva.  ;)

At this time, there's a good point in uploading isolated-on-white images if they're quality, commercial images.  Given how quickly the queue has grown, it's realistic to expect we'll start cherry-picking the better images to go to the top of the queue in the near future.

As I mentioned earlier, we have a philosophy where we don't expect contributors to do any extra work to have their portfolios workable with our system.  That includes filtering out your isolated-on-white images.  So you can just upload your entire portfolio, as those who've contributed so far have done.  We'll sort out what's isolated and what's not for you. 

Anybody have problems when upload to the canva ftp?

i try but i get a lot of error :(, please see the screenshot.

Lee, i send you a mail to canva support and don´t have an answer, may be my ftp user have a problem, i don´t know! please confirm me if you received my any of my vectors. Looking forward your replay.

Regards
Ana

Hi Ana, I got your email over the weekend.  I'll respond to it now and sort it out with you.  Nobody else has told us they've had FTP issues since the upgrade, so we'll investigate it together.
Title: Re: Canva
Post by: Photominer on August 17, 2014, 18:00
Update, just got my first sale the same day my first little batch of images went live. Not too shabby!
Title: Re: Canva
Post by: Goofy on August 17, 2014, 19:56
Update, just got my first sale the same day my first little batch of images went live. Not too shabby!

and many more sales will follow  8)

Title: Re: Canva
Post by: Photominer on August 17, 2014, 20:34
Oh man, I hope so. I really need some positive put back into this industry.
Title: Re: Canva
Post by: images on August 18, 2014, 01:26
Where does one see the status of submissions on Canva? I only see the tools for buyers and nothing about my images. (The log-in is the same for buyers and contributors, right?)
Title: Re: Canva
Post by: Valo on August 18, 2014, 02:28
This will be an unpopular opinion, but the more people reporting sales, the more people who will jump on this, the more you are diluting your own sales again.

For Canva it is of course a good thing they get lots of content but for contributors it isn't.

We are complaining about Shutterstock having too many images and too many contributors, yet we can't stop ourselves from sharing sales, attracting more competition again.  ;)

I am with an agency which has netted me a few nice sales, but you will not hear me about it.  :)

Having that said, congratulations to all with sales, it is good to see there is still potential for new starters. And Canva is a nice difference from the established micro and trad agencies.

Title: Re: Canva
Post by: [email protected] on August 18, 2014, 10:04
Where does one see the status of submissions on Canva? I only see the tools for buyers and nothing about my images. (The log-in is the same for buyers and contributors, right?)

Hey Kenny, the contributor stuff doesn't appear until your content is submitted after uploading, which for you will happen about 20 minutes from now.  You'll get an email with instructions on where to find them at that time. 

This will be an unpopular opinion, but the more people reporting sales, the more people who will jump on this, the more you are diluting your own sales again.

For Canva it is of course a good thing they get lots of content but for contributors it isn't.

We are complaining about Shutterstock having too many images and too many contributors, yet we can't stop ourselves from sharing sales, attracting more competition again.  ;)

I am with an agency which has netted me a few nice sales, but you will not hear me about it.  :)

Having that said, congratulations to all with sales, it is good to see there is still potential for new starters. And Canva is a nice difference from the established micro and trad agencies.

Hey Valo, this is so true, and has always been one of the ironies of this market. I guess it's community winning over self-interest, which for those who do it as a hobby is human nature, but for those who rely on the income seems totally backward. One positive for everyone is that it's better that positive earnings reports come from contributors rather than from the agencies themselves.
Title: Re: Canva
Post by: Photominer on August 18, 2014, 10:14
This will be an unpopular opinion, but the more people reporting sales, the more people who will jump on this, the more you are diluting your own sales again.
That's entirely possible, but it's really only a worry if you produce the same stuff everyone else does. The name of the game nowadays for smaller producers like me is being "unique" (IMHO).
Title: Re: Canva
Post by: w7lwi on August 18, 2014, 16:17
Lee, perhaps half of my isolations (on white or on black) include clipping paths.  Are these what you are looking for that would go straight through to the collection?  And would it be of any benefit to add clipping paths the to remaining isolations or just leave them as is?

Hi, our systems don't recognise clipping paths at this time.  It's something we considered, but we didn't have much data on how common it is, and after asking around and getting barely any interest, we pushed it towards the bottom of the priority list.

We've had images with clipping paths go through our system, and they don't change anything. Those images go into the cut out ("deep etch") queue. 

One of our core philosophies is to not expect contributors to do anything special just for us.  But if you're interested and have the time, you could use the clipping path to isolate the image and then save it as a transparent PNG.  We have very high standards for cutouts, as our customers often use high resolution designs with cropped images (at 100% magnification), but if you're confident in the quality of your clipping path, and/or can do some manual refining before saving as PNG, we'll happily put them through review.  Feel free to email me samples if you want some feedback before you invest time in it - an offer that's open to everyone.  lee @ canva . com

Please keep in mind that our cut out queue is already well into the hundreds of thousands range.  And it's an expensive process to have the images manually cut out to a high standard.  For this reason, the queue is not moving very fast at all.  Realistically, we're not sure many of the images in that queue will ever go through, unless there's some breakthrough in the technology of creating isolations at a high standard.  And we've tested a LOT of technologies for this.  So please don't expect images that go into this queue to come out in days like a standard review queue.  Don't even expect it to be months.  :)


Lee, Thanks for the reply.  I sent you some samples via e-mail yesterday.  I also asked a few related questions that, had I bothered to read the FAQ's I would have found the answers to without having to bother you.  :o

As I mentioned, it's extremely simple to take a clipping path image and pop it onto a transparent background.  Double check it on a black and white BG to be sure the edges are clean and save as a PNG.  For myself, this takes less than a minute as my isolations already have clipping paths as a part of the image.  Unfortunately as the PNG doesn't save the metadata I'd need to send along a small JPG file for this info.  Anyway, if you're happy with the sample images I sent, I'll proceed with setting up an account and see where it goes from there.

Thanks again,
Russ
Title: Re: Canva
Post by: etudiante_rapide on August 18, 2014, 17:52
This will be an unpopular opinion, but the more people reporting sales, the more people who will jump on this, the more you are diluting your own sales again.
That's entirely possible, but it's really only a worry if you produce the same stuff everyone else does. The name of the game nowadays for smaller producers like me is being "unique" (IMHO).

+1 well said pminer, i was about 2 respond 2 valo but u beat me 2 it.
it is not the same as with ss /is reaching saturation having given away the whole store,
or the goose that laid the golden eggs as in analogy.

this is a new company with a new market. if we do not know what sells 4 our colleague, we would not know what 2 give canva.
moreover, not everyone enjoys being  a clone of what sells, and many have their own niche,
or as pminer says "uniqueness".
Title: Re: Canva
Post by: [email protected] on August 20, 2014, 15:30
Just for everyone's understanding, in terms of "what to send Canva", we're finding that what sells on Canva is no surprise.  It's the same stuff that sells in all of the stock photography market.  So it's up to you if you want to send us your entire portfolio, or just send us your best-sellers.  But there's no one style, topic, format that outperforms others on Canva. 

Hope that helps. 
Title: Re: Canva
Post by: w7lwi on August 22, 2014, 20:53
Lee, I sent you an e-mail on this but perhaps others would like to know the answer as well ... at least those, like myself, who don't know already.  ::)

Seems there are different types of PNG file selections in Photoshop.  If you go to "Save As", you get one PNG option that results in a rather large file (as high as 50mb on some of mine).  However, if you go to "Save for Web" there are two PNG options: PNG-8 and PNG-24.  PNG-8 seems to be a low rez compression, but PNG-24 is listed as a non-compressed 24 bit file format.  However, it's resulting file size is comparable to a JPG file.  How this can be without compression I don't know.  That's just what some literature I found says.  Anyway, which of these two options would you prefer ... straight PNG or PNG-24?  One I could submit via FTP but the other would have to go as a DVD via snail mail.

Regards,
Russ
Title: Re: Canva
Post by: [email protected] on August 23, 2014, 10:58
Lee, I sent you an e-mail on this but perhaps others would like to know the answer as well ... at least those, like myself, who don't know already.  ::)

Seems there are different types of PNG file selections in Photoshop.  If you go to "Save As", you get one PNG option that results in a rather large file (as high as 50mb on some of mine).  However, if you go to "Save for Web" there are two PNG options: PNG-8 and PNG-24.  PNG-8 seems to be a low rez compression, but PNG-24 is listed as a non-compressed 24 bit file format.  However, it's resulting file size is comparable to a JPG file.  How this can be without compression I don't know.  That's just what some literature I found says.  Anyway, which of these two options would you prefer ... straight PNG or PNG-24?  One I could submit via FTP but the other would have to go as a DVD via snail mail.

Regards,
Russ


Hi Russ, in the context of Canva the biggest difference is that 8-bit PNG files don't support semi-transparent pixels.  If you're isolating photos properly, you really need semi-transparency to have clean edges.  So we suggest you use 24 bit to have the best chances of getting your cutouts approved.

You're also welcome to post a hard drive, DVDs, CDs, flash drive, memory stick or whatever digital media device you have.  We'll copy the files to your account.  We're about to move, so please check our FAQs for the current address:  http://contribute.canva.com/faq (http://contribute.canva.com/faq)
Title: Re: Canva
Post by: w7lwi on August 23, 2014, 13:21
Thank you Lee.  PNG-24 it is.  Now I need to get off my butt and put together some files to submit.
Title: Re: Canva
Post by: Anyka on August 23, 2014, 15:22
Is the queue getting longer?  I have been uploading almost 1000 new files, but on the Canva site I'm stuck at 1895 for more than a week now.
As they disappear on the server, I suppose they arrived, at least I hope so.    :(
Title: Re: Canva
Post by: Anyka on August 24, 2014, 15:27
I was complaining too early :  my images just showed up on my contributor page!
Title: Re: Canva
Post by: [email protected] on August 27, 2014, 12:42
Is the queue getting longer?  I have been uploading almost 1000 new files, but on the Canva site I'm stuck at 1895 for more than a week now.
As they disappear on the server, I suppose they arrived, at least I hope so.    :(
I was complaining too early :  my images just showed up on my contributor page!

But anyway, yes, the queue is getting longer.  We've built everything to scale up, but that doesn't mean it's an instant process, and the recent explosion in submissions has caught us off guard.  We hope to have review times back under a week within a few days.  Ingestion - where thumbnails are generated and metadata extracted - is still taking around 36 hours.  We'll have that back down to near-instant by tomorrow.  Growing pains!
Title: Re: Canva
Post by: lima on August 27, 2014, 13:55
Lee do you mean for all contributors? i did my first upload 2 weeks ago and my portfolio still empty :-(

in my case, you have any estimated waiting time?
Title: Re: Canva
Post by: Valo on August 27, 2014, 17:25
Is the queue getting longer?  I have been uploading almost 1000 new files, but on the Canva site I'm stuck at 1895 for more than a week now.
As they disappear on the server, I suppose they arrived, at least I hope so.    :(
I was complaining too early :  my images just showed up on my contributor page!

But anyway, yes, the queue is getting longer.  We've built everything to scale up, but that doesn't mean it's an instant process, and the recent explosion in submissions has caught us off guard.  We hope to have review times back under a week within a few days.  Ingestion - where thumbnails are generated and metadata extracted - is still taking around 36 hours.  We'll have that back down to near-instant by tomorrow.  Growing pains!

You are doing great ! Very happy so far.
Title: Re: Canva
Post by: [email protected] on August 29, 2014, 13:52
Lee do you mean for all contributors? i did my first upload 2 weeks ago and my portfolio still empty :-(

in my case, you have any estimated waiting time?

Hi Ana, sorry, no.  That's just for photo (raster) files.  Vectors is still just getting started. 

It's very difficult to give an estimated time given it's a process we haven't done before and the quantity of images keeps growing (we're proceeding in order of contributor signup date, but contributors ahead in the queue keep uploading).  It'll likely take us a few months to get to those who've just signed up recently. 

You are doing great ! Very happy so far.

Thanks Valo.  We're all working very hard.  It's a huge task.  :)
Title: Re: Canva
Post by: Photominer on September 01, 2014, 16:46
This is fantastic Lee. I got 5 sales in my first month with very few images up yet. I cannot wait for the ones in the etching queue to go live. I think you all have found a very good twist on this game.
Title: Re: Canva
Post by: Silken Photography on September 03, 2014, 07:01
Lee do you mean for all contributors? i did my first upload 2 weeks ago and my portfolio still empty :-(

in my case, you have any estimated waiting time?

Hi Ana, sorry, no.  That's just for photo (raster) files.  Vectors is still just getting started. 

It's very difficult to give an estimated time given it's a process we haven't done before and the quantity of images keeps growing (we're proceeding in order of contributor signup date, but contributors ahead in the queue keep uploading).  It'll likely take us a few months to get to those who've just signed up recently. 

Is it possible to review in order of batch uploaded regardless of contributor, rather than contributor sign-up order?  Cause, well, contributors gonna contribute... ;)
Title: Re: Canva
Post by: [email protected] on September 03, 2014, 07:22
Lee do you mean for all contributors? i did my first upload 2 weeks ago and my portfolio still empty :-(

in my case, you have any estimated waiting time?

Hi Ana, sorry, no.  That's just for photo (raster) files.  Vectors is still just getting started. 

It's very difficult to give an estimated time given it's a process we haven't done before and the quantity of images keeps growing (we're proceeding in order of contributor signup date, but contributors ahead in the queue keep uploading).  It'll likely take us a few months to get to those who've just signed up recently. 

Is it possible to review in order of batch uploaded regardless of contributor, rather than contributor sign-up order?  Cause, well, contributors gonna contribute... ;)

That would have been our first preference, but the way the technology is at the moment (still a long way to go in development) it's not workable.  It's only temporary anyway - once we're through the backlog images will go through in the order they're uploaded.
Title: Re: Canva
Post by: cascoly on September 03, 2014, 11:54
Lee do you mean for all contributors? i did my first upload 2 weeks ago and my portfolio still empty :-(

in my case, you have any estimated waiting time?

Hi Ana, sorry, no.  That's just for photo (raster) files.  Vectors is still just getting started. 

It's very difficult to give an estimated time given it's a process we haven't done before and the quantity of images keeps growing (we're proceeding in order of contributor signup date, but contributors ahead in the queue keep uploading).  It'll likely take us a few months to get to those who've just signed up recently. 

You are doing great ! Very happy so far.

Thanks Valo.  We're all working very hard.  It's a huge task.  :)

that's ridiculous!    that essentially means we'll be waiting forever!  images should be reviewed in the order received
Title: Re: Canva
Post by: cascoly on September 03, 2014, 11:55
Lee do you mean for all contributors? i did my first upload 2 weeks ago and my portfolio still empty :-(

in my case, you have any estimated waiting time?

Hi Ana, sorry, no.  That's just for photo (raster) files.  Vectors is still just getting started. 

It's very difficult to give an estimated time given it's a process we haven't done before and the quantity of images keeps growing (we're proceeding in order of contributor signup date, but contributors ahead in the queue keep uploading).  It'll likely take us a few months to get to those who've just signed up recently. 

Is it possible to review in order of batch uploaded regardless of contributor, rather than contributor sign-up order?  Cause, well, contributors gonna contribute... ;)

That would have been our first preference, but the way the technology is at the moment (still a long way to go in development) it's not workable.  It's only temporary anyway - once we're through the backlog images will go through in the order they're uploaded.

when I file is uploaded it has a date attached -- ??? what technical problem??
Title: Re: Canva
Post by: [email protected] on September 03, 2014, 12:49
Lee do you mean for all contributors? i did my first upload 2 weeks ago and my portfolio still empty :-(

in my case, you have any estimated waiting time?

Hi Ana, sorry, no.  That's just for photo (raster) files.  Vectors is still just getting started. 

It's very difficult to give an estimated time given it's a process we haven't done before and the quantity of images keeps growing (we're proceeding in order of contributor signup date, but contributors ahead in the queue keep uploading).  It'll likely take us a few months to get to those who've just signed up recently. 

You are doing great ! Very happy so far.

Thanks Valo.  We're all working very hard.  It's a huge task.  :)

that's ridiculous!    that essentially means we'll be waiting forever!  images should be reviewed in the order received

Yes, it is ridiculous. No, you won't be waiting forever. And yes, there's a lot of things that "should" be a certain way.  :)
Title: Re: Canva
Post by: Pixart on September 03, 2014, 15:23
OMG, is this is Lee Torrens (sorry if I forgot the last name exactly).  I wondered where you have been.  How awesome to see someone who knows so much about this industry trying to revolutionize it! 
Title: Re: Canva
Post by: [email protected] on September 03, 2014, 20:22
OMG, is this is Lee Torrens (sorry if I forgot the last name exactly).  I wondered where you have been.  How awesome to see someone who knows so much about this industry trying to revolutionize it!

Hey Lorraine, yes, it's me!  Long time - no speak!  How are you? 

As you can tell, I've been busy, though don't overestimate my part in Canva.  I just deal with the imagery-related stuff.  The actual business and vision come from our three amazing co-founders, supported by our growing team of engineers, designers, marketers and analysts.
Title: Re: Canva
Post by: Valo on September 04, 2014, 01:21
Lee is brilliant
Title: Re: Canva
Post by: Pixart on September 04, 2014, 11:39
Thanks Lee, like most of us here I'm older and crankier, but life is great (especially now that the kids went back to school yesterday).  I'm doing the legwork to setup a new business also - finding that photography isn't nearly as glamorous as it once sounded.  I've sometimes wondered if I had treated stock like the business and the photo business like the hobby if I would still have that fire - but even the really talented stock guys are having a bit of a struggle these days so who knows what colour the grass may have been!

It's encouraging to imagine the potential of what you guys are doing at Canva.  So glad you have found something you seem to have a great passion for.  Before I realized it was you answering the questions I thought "d*mn... this Lee guy is a great spokesman for Canva - I better check it out!"

All the best - I will stop derailing this conversation now :)
Title: Re: Canva
Post by: [email protected] on September 04, 2014, 18:55
Thanks Lorraine, I'm glad I behaved myself then.  ;)  We've had a few contributors mention they heard about us from MSG recently.  :)
Title: Re: Canva
Post by: KimsCreativeHub on September 04, 2014, 21:47

Thanks Lorraine, I'm glad I behaved myself then.  ;)  We've had a few contributors mention they heard about us from MSG recently.  :)

He he, you can count me as one ;)



My Very Best :)
KimsCreativeHub.com
Title: Re: Canva
Post by: JodieJohnson on September 05, 2014, 01:33
Wow, I just noticed three of my images in your brilliant backgrounds collection from the email that came out today -  here: https://www.canva.com/design/DAA5ZpbbUlk/iIx2Ymqaq-RPBzDBYzCk7A/edit?magicbutton (https://www.canva.com/design/DAA5ZpbbUlk/iIx2Ymqaq-RPBzDBYzCk7A/edit?magicbutton)
No wonder I've had a few sales of the soda bottle! Thanks Lee ;D
Title: Re: Canva
Post by: Anyka on September 08, 2014, 01:12
Hi,
One thing that I find very annoying from a customer's point of view :  if I type "newborn puppy" (or anything else with 2 words), then I get a mixture of puppies and ... everyting else newborn :  kittens, babies, pigs ...  Even worse, if I type "isolated puppy", I get EVERYTING ISOLATED, including puppies.
Am I doing something wrong?  How can a customer avoid getting search results he/she does NOT want?  Would save a LOT of scrolling ...
Title: Re: Canva
Post by: THP Creative on September 08, 2014, 03:18
Am I right in thinking that every sale in Canva only gets 33 cents for the artist? There are no ways of earning additional revenue per sale?
Title: Re: Canva
Post by: [email protected] on September 10, 2014, 00:48
Wow, I just noticed three of my images in your brilliant backgrounds collection from the email that came out today -  here: https://www.canva.com/design/DAA5ZpbbUlk/iIx2Ymqaq-RPBzDBYzCk7A/edit?magicbutton (https://www.canva.com/design/DAA5ZpbbUlk/iIx2Ymqaq-RPBzDBYzCk7A/edit?magicbutton)
No wonder I've had a few sales of the soda bottle! Thanks Lee ;D

Hey Jodie, that's great!  Our designers choose the images they like for those things without any input from me, so it's purely a credit to the images.  :)

ETA:  We purchase a license from our contributors each time we use your images for our own marketing.  If you read the agreements you'll find most (if not all) microstock agencies reserve the right to use your images for their own marketing without any compensation to you, the contributor.  I'm not saying we're better, but it's all the little things like this that add up to a respectful relationship.

Hi,
One thing that I find very annoying from a customer's point of view :  if I type "newborn puppy" (or anything else with 2 words), then I get a mixture of puppies and ... everyting else newborn :  kittens, babies, pigs ...  Even worse, if I type "isolated puppy", I get EVERYTING ISOLATED, including puppies.
Am I doing something wrong?  How can a customer avoid getting search results he/she does NOT want?  Would save a LOT of scrolling ...

We still have a lot of work to do on search.  It's constantly getting worked on, but we started at the very beginning so still have a long way to go. 

Am I right in thinking that every sale in Canva only gets 33 cents for the artist? There are no ways of earning additional revenue per sale?

Yes, until we launch our other license types, it's 35 cents per use.  Keep in mind that this is per "use", not per "download".  If someone uses your image 10 times on Canva, you get $3.50.  All other microstock subscriptions are for unlimited quantity of uses.  (not to be confused with unlimited quantity of reproductions, which in our case is limited to 2500 whereas most microstock agencies provide 250,000 or 500,000 on a standard license)

So it's a similar royalty amount, but for far fewer rights.
Title: Re: Canva
Post by: Anyka on September 16, 2014, 00:53
I have another question about submitting images :
Right now, I have uploaded 80% of my portfolio (the rest is not good enough).  Until a few days ago, I could see the number of approved images go up slowly every day.  Now, there are 2000 images left, partly "to be cut out" and partly "unsubmitted", and the number of approved images is not growing anymore.
The "unsubmitted" ones have a button "submit".  But if I click on it, nothing happens, the images remains "unsubmitted".
Is this a bug?  Am I supposed to click on all "submit" buttons??  Or is "unsubmitted" a way of telling me they got rejected?
Title: Re: Canva
Post by: Jo Ann Snover on September 16, 2014, 09:55
The ones marked Unsubmitted are really unsubmittable (which probably isn't a word), at least not by the contributor.

I had a few like that and even after some were manually fixed up, a few on the next batch ended up in that state too. I contacted support and Lee manually did whatever he had to do because there was still a bug causing this problem. As I understood it, there was nothing about the files themselves, but something about their upload process. It didn't mean they were rejected.
Title: Re: Canva
Post by: etudiante_rapide on September 16, 2014, 10:10

ETA:  We purchase a license from our contributors each time we use your images for our own marketing.  If you read the agreements you'll find most (if not all) microstock agencies reserve the right to use your images for their own marketing without any compensation to you, the contributor.


  I'm not saying we're better, but it's all the little things like this that add up to a respectful relationship.


ok then , Mr Torrens,
... then let us say it

...
 u r better  ;)
Title: Re: Canva
Post by: Anyka on September 16, 2014, 12:31
The ones marked Unsubmitted are really unsubmittable (which probably isn't a word), at least not by the contributor.

I had a few like that and even after some were manually fixed up, a few on the next batch ended up in that state too. I contacted support and Lee manually did whatever he had to do because there was still a bug causing this problem. As I understood it, there was nothing about the files themselves, but something about their upload process. It didn't mean they were rejected.

Thanks Jo Ann!  That's bad news, because I've got a LOT of "unsubmittable" files.  No idea how many :  I have about 2000 files that are "to be cut out" OR "unsubmitted".  But as there is no way (yet) to sort images, I am not going to count them manually ...  ;D
Title: Re: Canva
Post by: [email protected] on September 16, 2014, 14:27
The ones marked Unsubmitted are really unsubmittable (which probably isn't a word), at least not by the contributor.

I had a few like that and even after some were manually fixed up, a few on the next batch ended up in that state too. I contacted support and Lee manually did whatever he had to do because there was still a bug causing this problem. As I understood it, there was nothing about the files themselves, but something about their upload process. It didn't mean they were rejected.

Thanks Jo Ann!  That's bad news, because I've got a LOT of "unsubmittable" files.  No idea how many :  I have about 2000 files that are "to be cut out" OR "unsubmitted".  But as there is no way (yet) to sort images, I am not going to count them manually ...  ;D

Hi Anyka, as Jo Ann said (thanks Jo Ann!) we have a known bug where images fall out of the review queue and end up with status "Unsubmitted".  We've patched the bug and tomorrow will return all the images that fell out into the review queue.  Apologies for the confusion.  It'll all be back to normal shortly.  :)


ETA:  We purchase a license from our contributors each time we use your images for our own marketing.  If you read the agreements you'll find most (if not all) microstock agencies reserve the right to use your images for their own marketing without any compensation to you, the contributor.


  I'm not saying we're better, but it's all the little things like this that add up to a respectful relationship.


ok then , Mr Torrens,
... then let us say it

...
 u r better  ;)


Too kind! 
Title: Re: Canva
Post by: Anyka on September 16, 2014, 14:36
Hi Anyka, as Jo Ann said (thanks Jo Ann!) we have a known bug where images fall out of the review queue and end up with status "Unsubmitted".  We've patched the bug and tomorrow will return all the images that fell out into the review queue.  Apologies for the confusion.  It'll all be back to normal shortly.  :)

Hallelujah!
 (I was afraid I had to find out which files, and then resubmit them!)
Title: Re: Canva
Post by: [email protected] on September 16, 2014, 14:39
Hi Anyka, as Jo Ann said (thanks Jo Ann!) we have a known bug where images fall out of the review queue and end up with status "Unsubmitted".  We've patched the bug and tomorrow will return all the images that fell out into the review queue.  Apologies for the confusion.  It'll all be back to normal shortly.  :)

Hallelujah!
 (I was afraid I had to find out which files, and then resubmit them!)

As you can tell, we're pretty keen on avoiding repetitive and laborious tasks for our contributors.  ;)
Title: Re: Canva
Post by: KimsCreativeHub on September 16, 2014, 15:02
Hi all,

How does one get to the page with that info, I FTP some vectors and don't know where To go to see a status.

I do have a "brand"


My Very Best :)
KimsCreativeHub.com
Title: Re: Canva
Post by: [email protected] on September 16, 2014, 15:06
Hi all,

How does one get to the page with that info, I FTP some vectors and don't know where To go to see a status.

I do have a "brand"


My Very Best :)
KimsCreativeHub.com

Hi Kim, you won't see the files until they're submitted.  As I mentioned in the email, there's quite a long wait for vectors as we've only just started reviewing and we have a massive backlog.  I'll contact you with instructions when your files are submitted.  But feel free to ping me any time if you'd like an update:  [email protected]

Thanks for uploading! 
Title: Re: Canva
Post by: KimsCreativeHub on September 16, 2014, 16:52
Thanks a bunch Lee :)
Title: Re: Canva
Post by: SLStudios on September 16, 2014, 19:58
Got my first sale over at Canva this week. I have only been with them for a few weeks and while it is not enough to retire on, it was encouraging. Just thought I would share some positive news with you all.
Title: Re: Canva
Post by: lima on September 16, 2014, 21:52
Lee, don´t forget me ;)
Title: Re: Canva
Post by: [email protected] on September 16, 2014, 22:28
Got my first sale over at Canva this week. I have only been with them for a few weeks and while it is not enough to retire on, it was encouraging. Just thought I would share some positive news with you all.

Thanks for sharing.  As someone who's been watching from the contributor perspective for a very long time, it's very interesting to see it from the inside.  It's true what the agencies have been telling us all this time - quality sells.  And if you want to make big bucks, you need high quality in high quantity.

Lee, don´t forget me ;)

No danger of that happening Ana!  I can't wait for your portfolio to get to the front of the queue.  And thanks for the constant uploads too!  I've been watching them come in every so often.  :)
Title: Re: Canva
Post by: Sean Locke Photography on September 17, 2014, 04:43
It would be nice if there were thumbnails on the sales page so we didn't have to open every link to see what sold.
Title: Re: Canva
Post by: [email protected] on September 17, 2014, 09:55
It would be nice if there were thumbnails on the sales page so we didn't have to open every link to see what sold.

Yep, that's on our very long list of improvements to make to that page.  :)
Title: Re: Canva
Post by: w7lwi on September 25, 2014, 16:57
Small contributor right now, but that's just temporary.  Just a brief note on my experience.  I've only been on line for one week with 81 images (several others in review) and have had 44 sales to date.  Sales every day since day 1.  A few JPEG sales, but the vast majority have been PNG images, especially Fall shots (leaves and such).  Also others that I consider to be seasonal, at least here in the States north of the equator. I have quite a few yet to upload.  Just a matter of finding the time to prep them and send them off.  Too much else going on right now.

Question, How do I find the contributor FAQ's?  It's probably on the site, but just not obvious to me.  Also how do I upload model/property releases?  I'd swear I saw that here somewhere, but don't seem to be able to locate it right now.

Lastly a personal thanks to Lee who's been very patient and a great help getting me straightened out via e-mail.
Title: Re: Canva
Post by: sdeva on September 25, 2014, 18:38
Hope to contribute at Canva in near future.  This is certainly a business idea with a difference - and was pleasantly surprised to see the professional look of the website.  Haven't explored it all yet but liked the 'feel' and the user friendly set up. 

At the moment it offers the one use license.  Would be curious to see what rates and terms come around for RF, extended/ multi use licenses etc.

 :)
Title: Re: Canva
Post by: [email protected] on September 25, 2014, 20:28
Small contributor right now, but that's just temporary.  Just a brief note on my experience.  I've only been on line for one week with 81 images (several others in review) and have had 44 sales to date.  Sales every day since day 1.  A few JPEG sales, but the vast majority have been PNG images, especially Fall shots (leaves and such).  Also others that I consider to be seasonal, at least here in the States north of the equator. I have quite a few yet to upload.  Just a matter of finding the time to prep them and send them off.  Too much else going on right now.

Thanks for sharing that.  All other things being equal, a PNG will do better on Canva than a JPG.  I'm very glad you've had such a great start, and we'll work hard to get that sales quantity rising as quickly as possible.  I'm looking forward to seeing the rest of your files come through. 

Question, How do I find the contributor FAQ's?  It's probably on the site, but just not obvious to me.  Also how do I upload model/property releases?  I'd swear I saw that here somewhere, but don't seem to be able to locate it right now.

Here:  http://contribute.canva.com/faq/ (http://contribute.canva.com/faq/)   As we're building functionality rapidly, I'm working hard to keep the FAQs relevant, but let me know if you spot anything I've missed.

You can upload releases in your FTP account for now.  Just ensure they either have "release" in the filename or are in a folder with "release" in the folder name. 

Lastly a personal thanks to Lee who's been very patient and a great help getting me straightened out via e-mail.

You're very welcome.  Thanks for contributing! 


Hope to contribute at Canva in near future.  This is certainly a business idea with a difference - and was pleasantly surprised to see the professional look of the website.  Haven't explored it all yet but liked the 'feel' and the user friendly set up. 

At the moment it offers the one use license.  Would be curious to see what rates and terms come around for RF, extended/ multi use licenses etc.

 :)


Thanks, I just sent you your FTP credentials.  Welcome aboard. 

We haven't finalised the prices around our other license types yet, but we have no lock in, so if you don't like it you're free to vote with your images.  Obviously we'll do all we can to ensure you like it! 
Title: Re: Canva
Post by: sdeva on September 26, 2014, 05:25

Thanks, I just sent you your FTP credentials.  Welcome aboard. 

We haven't finalised the prices around our other license types yet, but we have no lock in, so if you don't like it you're free to vote with your images.  Obviously we'll do all we can to ensure you like it!

Thanks very much Lee.  Appreciate the professionalism and fast, clear response.

Wish you and Canva great success!
Title: Re: Canva
Post by: cascoly on September 26, 2014, 14:09
has the website changed recently?  I can no longer get my portfolio or sales info when I log in -- it says the browser isn't supported -- IE used to work,  doesn't now;  firefox doesn't work either, tho finally got it w chrome
Title: Re: Canva
Post by: etienjones on September 26, 2014, 14:27
Works fine with me in Germany,  . . .  Firefox.
Title: Re: Canva
Post by: [email protected] on September 28, 2014, 22:08
has the website changed recently?  I can no longer get my portfolio or sales info when I log in -- it says the browser isn't supported -- IE used to work,  doesn't now;  firefox doesn't work either, tho finally got it w chrome

We've never supported IE.  Firefox, Safari and Chrome are all supported, but you need the latest versions or pretty close. 
Title: Re: Canva
Post by: photostockad on September 29, 2014, 08:51
How can i became a contributor on Canva? I have to write an email to contact and received upload details? I didn't see this on the website account.
Title: Re: Canva
Post by: [email protected] on September 29, 2014, 09:35
How can i became a contributor on Canva? I have to write an email to contact and received upload details? I didn't see this on the website account.


It's all here:  http://contribute.canva.com/ (http://contribute.canva.com/)

Yes, for now the process is to email us as you can see on the "Submit images" page.  If you have any trouble or questions you can also email me directly:  [email protected]
Title: Re: Canva
Post by: Curvabezier on September 29, 2014, 10:35
It's great to hear about positive experiences from contributors. But only makes me even more anxious waiting for my vectors to get ingested. :) Is there any time frame on that matter? Thanks! 
Title: Re: Canva
Post by: [email protected] on September 29, 2014, 11:10
It's great to hear about positive experiences from contributors. But only makes me even more anxious waiting for my vectors to get ingested. :) Is there any time frame on that matter? Thanks!

Unfortunately there's not much good news I can give you at this time.  As I'm sure you've read earlier in this thread how vectors complicate the Canva business model significantly given they can't be watermarked in vector format.  We've decided to temporarily forgo the interactive nature of vectors (resizing, changing colours, etc) and just rasterize (and watermark) our vectors.  But that doesn't solve problems of sets, crop marks, plain backgrounds and others that inhibit use of the files in the Canva editor. 

So in addition to the regular review, we have to separate out vectors with those characteristics for later "processing".  This makes the review take quite a bit longer.  And given that we're only just starting to review vectors, we have our reviewer training and recruitment processes under way too, which will take a while to start showing results in terms of reviewing capacity. 

I don't know exactly how many vector files we have given the JPG previews boost the file count, but it's somewhere between 500,000 and 1,000,000.  So it's going to take a while.  Please adjust your expectations accordingly as we don't want you to become too frustrated or disappointed. 

If you're really keen to know, email me and I'll tell you where you are in the queue. 
Title: Re: Canva
Post by: Curvabezier on September 29, 2014, 14:12
Thank you for your answer, Lee... I'll probably wait before bothering you.
Just an observation, If I knew a bit more about how well (or which of) my files could work in canva, I would really consider editing most of the backgrounds out of my vectors, specially if it could make review easier and faster.
Title: Re: Canva
Post by: sdeva on October 01, 2014, 05:31
Facing some challenges uploading to Canva.  I am getting my portfolio up, but the side buttons (such as Edit) does not respond. I therefore am not able to edit text/ keywords, or attach model releases etc.

Is there something that I'm doing incorrectly here?

 :)
Title: Re: Canva
Post by: rimglow on October 01, 2014, 06:29
Facing some challenges uploading to Canva.  I am getting my portfolio up, but the side buttons (such as Edit) does not respond. I therefore am not able to edit text/ keywords, or attach model releases etc.

Is there something that I'm doing incorrectly here?

 :)

I'm not able to edit mine until after they are approved. Seems like they enter their own info or just leave the fields blank. After approval you can change everything.
Title: Re: Canva
Post by: w7lwi on October 01, 2014, 14:54
Facing some challenges uploading to Canva.  I am getting my portfolio up, but the side buttons (such as Edit) does not respond. I therefore am not able to edit text/ keywords, or attach model releases etc.

Is there something that I'm doing incorrectly here?

 :)

First, are you adding keywords, etc. to the IPTC data fields on your image before uploading?  If you are uploading JPEG images, the fields should automatically fill out.  If you are uploading PNG images, you have to also upload a JPEG version of the PNG image with exactly the same file name including upper and lower case letters, spacing, etc.  Their system will automatically fill in the missing info on the PNG files from the JPEG.  I usually make a small JPEG thumbnail that has all the necessary metadata in the IPTC fields.  However, if you are not adding info to the JPEG images before uploading, then, as rimglow stated, you will have to wait until the image(s) are approved.  Then the edit button will work just fine.

As to model releases, upload them at the same time that you upload the original image.  Just be sure the file name is the same except include the word "release" at the end of the name. That will link the two together.
Title: Re: Canva
Post by: [email protected] on October 01, 2014, 19:00
Thank you for your answer, Lee... I'll probably wait before bothering you.
Just an observation, If I knew a bit more about how well (or which of) my files could work in canva, I would really consider editing most of the backgrounds out of my vectors, specially if it could make review easier and faster.

We're not too sure ourselves having only just started with vectors.  We'll have this sort of information in the future once we've generated some sales data. 

Facing some challenges uploading to Canva.  I am getting my portfolio up, but the side buttons (such as Edit) does not respond. I therefore am not able to edit text/ keywords, or attach model releases etc.

Is there something that I'm doing incorrectly here?

 :)

As Rimglow mentioned, for now, just wait until they're approved.  If IPTC metadata isn't found, our reviewers add some basic data, which you're welcome to replace or supplement once they're approved.  This process is currently being redeveloped, so it'll all change soon.

Thanks Rimglow! 

First, are you adding keywords, etc. to the IPTC data fields on your image before uploading?  If you are uploading JPEG images, the fields should automatically fill out.  If you are uploading PNG images, you have to also upload a JPEG version of the PNG image with exactly the same file name including upper and lower case letters, spacing, etc.  Their system will automatically fill in the missing info on the PNG files from the JPEG.  I usually make a small JPEG thumbnail that has all the necessary metadata in the IPTC fields.  However, if you are not adding info to the JPEG images before uploading, then, as rimglow stated, you will have to wait until the image(s) are approved.  Then the edit button will work just fine.
Spot on!  Thankyou.  :)

As to model releases, upload them at the same time that you upload the original image.  Just be sure the file name is the same except include the word "release" at the end of the name. That will link the two together.

Not quite.  You can upload releases via FTP, but include "release" in either the filename or the containing folder.  Our system knows all such files are releases, but it doesn't (currently) automatically link the releases to the images in the same folder.  That was the initial plan, and we're keeping the data to enable this retrospectively in the future, but it's not doing that now.  Also, it must be "release", not just "rel", which was a recent change.  We were getting too many false-positives, which require manual reverting. 

Thanks w7Lwi and Rimglow for helping out!!
Title: Re: Canva
Post by: sdeva on October 02, 2014, 00:25
I have not uploaded any model releases yet, simply because couldn't find the way to do that.

Also it would be difficult to have the same file name (with the word release added) because, one release can apply to many images of same model/s.  Or maybe I'm just not getting it?  Canva seems to have a different type of upload system and it would help to have more clear upload instructions posted on the site. 
Title: Re: Canva
Post by: disorderly on October 02, 2014, 00:46
I have not uploaded any model releases yet, simply because couldn't find the way to do that.

Here's how I did it, and so far the folks in charge seem okay with it.  I create a folder for all the photos of a particular model from a particular shoot.  In that folder I also create a subfolder called Releases into which I place the release for that shoot.  I drop the whole folder into my FTP application and let it all transfer.  Like this:

Ann
---10101.jpg
---10102.jpg
---Releases
--- ---20140102-Ann.jpg

Betty
---10503.jpg
---Releases
--- ---20140410-Betty.jpg

Title: Re: Canva
Post by: sdeva on October 02, 2014, 05:59
Ok, thanks very much!  :) I'll try that with future uploads.
Title: Re: Canva
Post by: [email protected] on October 03, 2014, 01:21
I have not uploaded any model releases yet, simply because couldn't find the way to do that.

Here's how I did it, and so far the folks in charge seem okay with it.  I create a folder for all the photos of a particular model from a particular shoot.  In that folder I also create a subfolder called Releases into which I place the release for that shoot.  I drop the whole folder into my FTP application and let it all transfer.  Like this:

Ann
---10101.jpg
---10102.jpg
---Releases
--- ---20140102-Ann.jpg

Betty
---10503.jpg
---Releases
--- ---20140410-Betty.jpg


Sdeva, disorderly is correct.  Any folder with the title "release" (format is *release* so "releases" works too) is understood to be releases.  Releases are re-categorised as releases by the reviewers if they go through without being detected anyway, but it's preferred to mark them as such in this manner. 
Title: Re: Canva
Post by: [email protected] on October 03, 2014, 01:24
Also, for anyone reading the conversation about PNGs in this thread and considering converting all their JPGs to PNGs, that's not quite how it works.  We take PNG files only if they have a well-isolated subject on a transparent background.  We don't accept PNGs without any transparency.  Sorry for the confusion.  We had a few new contributors ask about that so thought I'd clarify.
Title: Re: Canva
Post by: rimglow on October 06, 2014, 15:46
As a contributor, I find that some of my uploads have been rejected. Is there a way to find out the reason they were rejected? I don't want to waste your time, or mine, by making the same mistakes over and over.

Thanks for any help.
Title: Re: Canva
Post by: [email protected] on October 06, 2014, 20:39
As a contributor, I find that some of my uploads have been rejected. Is there a way to find out the reason they were rejected? I don't want to waste your time, or mine, by making the same mistakes over and over.

Thanks for any help.

Hey Rimglow,

Yes, our apologies.  Adding more detail to the rejections is on our long list of improvements to make. 

I'll share the specifics here so others can benefit as none of the rejections were from any mistakes or quality issues on your part. 

You've had 3 soft rejections "Rejected(S)", ("soft" meaning you can correct the issue and re-submit) all of which were because the file was over 50 megabytes.  They were all PNGs, which doesn't compress like JPG, so no great surprise.  Try trimming the image to the nearest pixel on each edge (Photoshop has a function to do this automatically if you use it) and if that doesn't get it down enough (which is likely as you're only removing transparent pixels) you'll need to downsize it until the file size is under the 50mb limit. 

Your 8 "Hard" rejections were all "sets", meaning more than one object in the one photo.  Such images can't be used on Canva - we need the objects separated.  You're welcome to re-submit these as separate files if you like. 

Thanks for asking! 
Title: Re: Canva
Post by: Sean Locke Photography on October 07, 2014, 06:07
Lee, I noticed the images on my portfolio page are very blurry/low res : https://www.canva.com/seanlockephotography (https://www.canva.com/seanlockephotography)
Title: Re: Canva
Post by: [email protected] on October 07, 2014, 13:19
Lee, I noticed the images on my portfolio page are very blurry/low res : https://www.canva.com/seanlockephotography (https://www.canva.com/seanlockephotography)

Yes.  The thumbnails are generated at 200px on the longest edge, but then displayed on that page with a fixed width of 218px.  So horizontal images are stretched a little bit, and vertical images are stretched a LOT, resulting in all images being blurry.  We're aware of the issue, but given the profile pages are extremely rarely visited by customers, it's not the top bug on the list. :)
Title: Re: Canva
Post by: cascoly on October 07, 2014, 15:41
in addition to rejection reasons, we really need a way to sort or select by status -- it's impossible to tell right now how many items are accepted, how many in review, etc without manually counting
Title: Re: Canva
Post by: Valo on October 07, 2014, 15:56
in addition to rejection reasons, we really need a way to sort or select by status -- it's impossible to tell right now how many items are accepted, how many in review, etc without manually counting
I was about to post this too. The portfolio view need a massive upgrade in terms of interface, and have some useful filters.
Title: Re: Canva
Post by: Anyka on October 07, 2014, 16:07
I agree here too.  Since the "unsubmittable-bug" was removed, I have 2000 files being processed (or rejected, or "to be cut out", or ...), but I have no idea how many are rejected, and which ones, as they are mixed up with 4000 accepted files ...
Title: Re: Canva
Post by: oboy on October 07, 2014, 18:28
in addition to rejection reasons, we really need a way to sort or select by status -- it's impossible to tell right now how many items are accepted, how many in review, etc without manually counting

Would it be possible to have right above the list a count for each status?
Title: Re: Canva
Post by: [email protected] on October 07, 2014, 21:07
Hi guys.  We have all of this and much, much more on our list.  We know our contributor-facing systems are still quite raw and appreciate that this makes it difficult to work with us.  But we also hope you can appreciate that what we're building is significantly more than a typical microstock agency in terms of technology.  We're also in this for the long haul, which means we're focusing on building solid foundations first and leaving some of the details for a little bit later.  We'll get there eventually and hope you'll bear with us until then.

Any time you really need a status update, send me an email and I'll get back to you as soon as a can with a list.  I've just done so for the four of you now (Valo & oboy via PM). 
Title: Re: Canva
Post by: cascoly on October 07, 2014, 21:29
Hi guys.  We have all of this and much, much more on our list.  We know our contributor-facing systems are still quite raw and appreciate that this makes it difficult to work with us.  But we also hope you can appreciate that what we're building is significantly more than a typical microstock agency in terms of technology.  We're also in this for the long haul, which means we're focusing on building solid foundations first and leaving some of the details for a little bit later.  We'll get there eventually and hope you'll bear with us until then.

Any time you really need a status update, send me an email and I'll get back to you as soon as a can with a list.  I've just done so for the four of you now (Valo & oboy via PM).

got the email & thanks for the fast response.  seeing the actual numbers is a big step forward -- looking forward to having this done automatically
Title: Re: Canva
Post by: zstoimenov on October 07, 2014, 22:06
Hi Lee, I couldn't find a way to become a contributor through the site. The only option was sending you guys the photos via post. Am I missing something or is this the only way for now to become part of Canva?
Title: Re: Canva
Post by: [email protected] on October 08, 2014, 02:33
Yep, look for the part where it says to email us:  http://contribute.canva.com/submit/ (http://contribute.canva.com/submit/)  :)
Title: Re: Canva
Post by: zstoimenov on October 08, 2014, 09:45
I guess I am getting blind. Thanks a lot. :)
Title: Re: Canva
Post by: oboy on October 09, 2014, 12:14
The oldest upload that has not shown up jet in my portfolio list was now 5 days ago. Is that in the moment normal? Last think that I was reading is that the normal time was 24 hours.
Title: Re: Canva
Post by: rimglow on October 09, 2014, 12:39
I'm curious about the Abort button. I used it on a file that I knew would not pass review. Nothing happened. The word "processing" appears, but the photo is still in my portfolio. I would have expected it to vanish immediately like most other sites.
Title: Re: Canva
Post by: [email protected] on October 09, 2014, 13:00
I'm curious about the Abort button. I used it on a file that I knew would not pass review. Nothing happened. The word "processing" appears, but the photo is still in my portfolio. I would have expected it to vanish immediately like most other sites.

Most of those buttons aren't hooked up yet.  We're more of a 'set and forget' kind of agency at the moment.  Give us your files and we'll submit them for you and do our best at selling licenses to them, but the tools to micromanage your portfolio haven't risen to the top of the priority list just yet.  If you need anything specific, email me and I'll do my best to get it resolved as soon as I can.  [email protected]
Title: Re: Canva
Post by: [email protected] on October 09, 2014, 13:01
Just to keep everyone informed, our review queue has exploded again. Not sure why upload growth keeps coming in massive waves, but we're again recruiting more reviewers and optimising our review process to try to keep up.  Review time is now out to more than four weeks for photos and more than twelve weeks for vectors.  Thanks for your understanding.
Title: Re: Canva
Post by: w7lwi on October 10, 2014, 12:37
Lee, here's a thought that might relieve at least a part of the review backlog:

We know that clean PNG files are far and away the best sellers on the CANVA site.  Also that the initial computer review looks for solid, plain backgrounds, regardless of file type, before routing the files to either review or cut-out. Would it be possible to tweak the computer algorithm to check for both a plain background and a PNG file type?  When this combination is identified, the file would be routed to a special review group or be given some sort of special priority which could quickly confirm through the RGB BG check that the cut-out is clean and that the isolated subject is suitable.  If acceptable, the file would immediately be put up for sale.  This would have the effect of quickly moving high value files through the system and getting them before the buyers in an expeditious time frame, increasing the opportunity for increased revenue for both CANVA and the contributors, as well as reducing the normal review queue.

I don't know what would be involved in implementing this procedure, nor whether or not you receive enough good PNG files to warrant such a change.  But thought I'd pass it on just in case it could be of some value to you.
Title: Re: Canva
Post by: [email protected] on October 10, 2014, 13:30
Lee, here's a thought that might relieve at least a part of the review backlog:

We know that clean PNG files are far and away the best sellers on the CANVA site.  Also that the initial computer review looks for solid, plain backgrounds, regardless of file type, before routing the files to either review or cut-out. Would it be possible to tweak the computer algorithm to check for both a plain background and a PNG file type?  When this combination is identified, the file would be routed to a special review group or be given some sort of special priority which could quickly confirm through the RGB BG check that the cut-out is clean and that the isolated subject is suitable.  If acceptable, the file would immediately be put up for sale.  This would have the effect of quickly moving high value files through the system and getting them before the buyers in an expeditious time frame, increasing the opportunity for increased revenue for both CANVA and the contributors, as well as reducing the normal review queue.

I don't know what would be involved in implementing this procedure, nor whether or not you receive enough good PNG files to warrant such a change.  But thought I'd pass it on just in case it could be of some value to you.

Thanks for the suggestion.  I love that you're thinking this deeply about us and our processes!  On behalf of the team, we're honoured. 

There's actually a slightly different implementation that achieves some of the same things you're suggesting already in place, and a lot of plans to improve it when the relevant resources are available.  But we don't get that many PNGs uploaded, aside from a few smart 3D guys who're re-rendering their portfolios with transparency, in which case we don't need to review the quality of the cutout.  We also still need to check PNGs for all the same issues that we check on JPGs, so they can't go through any quicker.

Also, just to clarify, I've stated that 'all other things being equal' a PNG will sell better than a JPG.  That doesn't mean that PNGs are our best selling files.  See the difference?  While PNGs are selling really well, and their ratio of sales is much higher (there's FAR fewer PNGs), all of our top selling images are JPGs.  And for this reason, we don't want to give them any special priority. 

Having spent so much time as a contributor looking at the black boxes that are microstock agency processes, it's very interesting to be seeing it from the inside.  Especially in a business that is so different to a typical microstock agency.  So I totally understand the frustration and the "why can't they just...." feeling.  :)
Title: Re: Canva
Post by: Anyka on October 10, 2014, 14:20
Just a curious question ... 
Who came up with the idea of Canvas?  I don't mean the name, but the idea itself to offer this new service, as it's something really new (as far as I know).
Title: Re: Canva
Post by: [email protected] on October 10, 2014, 14:26
Just a curious question ... 
Who came up with the idea of Canvas?  I don't mean the name, but the idea itself to offer this new service, as it's something really new (as far as I know).

Two of the co-founders:  Melanie Perkins and Cliff Obrecht.  Search "Melanie Perkins" on YouTube and you'll see her tell the story of how Canva came about in lots of different interviews.  You'll notice she has the story down pat!  ;)
Title: Re: Canva
Post by: PZF on October 13, 2014, 15:37
Hmmmm...confused by technology here!
I work in AdobeRBG then turn to SRGB JEG for upload.
As I understand it (maybe wrong!) to submit PNGs it would be necessary to
 
tart up the file in TIFF and save it as basic main document
then re-save as a  PNG from the TIFF fro Canva
then return to the TIFF and save it again as JPEG for everybody else?

Sounds like a pesky extra little routine - is it really worth it?
Let alone having 3 copies of every file.
Or have I got it all wrong.....
Title: Re: Canva
Post by: Jo Ann Snover on October 13, 2014, 16:37
...
Or have I got it all wrong.....

Not all, but some :)

The only reason you'd offer a PNG to Canva is for a file with a transparent background - JPEG cannot have transparency. Not sure what subset of your portfolio would fall into that category, but it's a big win for the user to have objects with a transparent background ready to overlay on their design.
Title: Re: Canva
Post by: w7lwi on October 13, 2014, 17:50
Anyone having trouble with FTP uploading to CANVA today?  I just tried to upload several files and the system seemed to go crazy.  I've no idea whether any files made it through or not.
Title: Re: Canva
Post by: SLStudios on October 13, 2014, 17:59
Anyone having trouble with FTP uploading to CANVA today?  I just tried to upload several files and the system seemed to go crazy.  I've no idea whether any files made it through or not.

Yeah I tried a couple times today starting this morning and as of a few minutes ago, I still can't upload. Not sure what is going on but hopefully they will see the replies here and look at it...
Title: Re: Canva
Post by: Sean Locke Photography on October 14, 2014, 08:05
Here too, just this morning.
Title: Re: Canva
Post by: oboy on October 14, 2014, 11:10
FTP is not working for me too since yesterday.
Title: Re: Canva
Post by: bgv on October 14, 2014, 13:14
Hi Lee!

Vector artist question. Due to vector files processing huge delay, is it acceptable way to convert collection of isolated vector objects in to png images with transparency and upload them to Canva to fast get in and get first sales as fast as possible?
Title: Re: Canva
Post by: WendyT on October 14, 2014, 15:31
Waiting patiently (sort of) for my review to go through ....
Title: Re: Canva
Post by: disorderly on October 14, 2014, 21:28
FTP is working again.
Title: Re: Canva
Post by: [email protected] on October 15, 2014, 10:23
Hi All, sorry about the FTP problems.  It's all working fine now. 

...
Or have I got it all wrong.....

Not all, but some :)

The only reason you'd offer a PNG to Canva is for a file with a transparent background - JPEG cannot have transparency. Not sure what subset of your portfolio would fall into that category, but it's a big win for the user to have objects with a transparent background ready to overlay on their design.

Thanks Jo Ann, you're spot on.  PNGs that don't have transparency are rejected.  Send JPGs for everything that isn't perfectly cut out over a transparent background. 

Note to 3D people, you're welcome to re-render your files on transparency in PNG format.  Some people have responded to that statement with shock and awe, so I realise it can mean decades of rendering time.  Others seem ok with it:  https://www.canva.com/lumaxart (https://www.canva.com/lumaxart)    https://www.canva.com/3dalia (https://www.canva.com/3dalia)

Hi Lee!

Vector artist question. Due to vector files processing huge delay, is it acceptable way to convert collection of isolated vector objects in to png images with transparency and upload them to Canva to fast get in and get first sales as fast as possible?

I bgv, unfortunately not.  We don't accept rasterised vectors. 

Waiting patiently (sort of) for my review to go through ....

Our review queue is up at levels we haven't seen before.  I've been telling people to expect images to take a month to go through, but even that might be optimistic.  Growing pains! 
Title: Re: Canva
Post by: spike on October 16, 2014, 12:45
If you're hiring reviewers, I know some people. :)
Title: Re: Canva
Post by: rimglow on October 16, 2014, 14:12
Yes, they definitely need to hire more reviewers immediately. I have a several hundred that were uploaded last April, and are still under review. That being said, of the 53 photos that have been approved, I can report selling three or four a day since they launched a few weeks ago.
Title: Re: Canva
Post by: [email protected] on October 16, 2014, 14:59
Yes, we're great at selling licenses, but still yet to be good at our backend processes for content ingestion.  We'll get there eventually.  As a contributor, sometimes it pays to be an early adopter.  ;)
Title: Re: Canva
Post by: WendyT on October 16, 2014, 21:01
Hi Lee, I have images in review at the moment, do we get an email when they are reviewed?
Title: Re: Canva
Post by: [email protected] on October 17, 2014, 08:40
Hi Lee, I have images in review at the moment, do we get an email when they are reviewed?

No Wendy, there's no content notifications on Canva.  In future we may add them as optional communication preferences, but it's not very high on the priority list. 
Title: Re: Canva
Post by: WendyT on October 17, 2014, 17:42
Hi Lee, I have images in review at the moment, do we get an email when they are reviewed?

No Wendy, there's no content notifications on Canva.  In future we may add them as optional communication preferences, but it's not very high on the priority list.
Thanks for the reply Lee, I will just keep checking my portfolio :-)
Title: Re: Canva
Post by: sdeva on October 19, 2014, 21:19
Uploaded 75 test images to Canva - and they remain In Review after couple of weeks. 

When unloading I was given to understand that they would be on line in 4 or 5 days, but I guess that boat has long sailed.

I understand that while images are In Review I am unable to edit title/ keywords etc, attach model release and so on.  So I guess I should wait patiently till someone gets around to doing the review !  ???
Title: Re: Canva
Post by: [email protected] on October 20, 2014, 09:43
Uploaded 75 test images to Canva - and they remain In Review after couple of weeks. 

When unloading I was given to understand that they would be on line in 4 or 5 days, but I guess that boat has long sailed.

I understand that while images are In Review I am unable to edit title/ keywords etc, attach model release and so on.  So I guess I should wait patiently till someone gets around to doing the review !  ???

Hi Sanjay,

Our review time has blown out recently and images are taking at least a month to go through.  If you're not satisfied with that and would like to leave it until we're better prepared, I can delete your images for you and deactivate your contributor account.  We understand review time is important for contributors, but while we're setting up our business and processes, it's not our top priority. 
Title: Re: Canva
Post by: sdeva on October 20, 2014, 16:39


Hi Sanjay,

Our review time has blown out recently and images are taking at least a month to go through.  If you're not satisfied with that and would like to leave it until we're better prepared, I can delete your images for you and deactivate your contributor account.  We understand review time is important for contributors, but while we're setting up our business and processes, it's not our top priority.


Having already spent the time/ effort to upload the first batch (75 test images), it would not make very much sense for me to opt for deletion.

Please therefore let them be for the moment.

Now that I know there are teething issues, which preclude Canva's ability to process uploads in reasonable time-frame, I can simply stop uploading further content till such time as things get streamlined on your side.

 Best luck getting the site up and running smoothly!
Title: Re: Canva
Post by: somethingpretentious on October 21, 2014, 01:59
It really bothers me that not many here is complaining about the commission rate, so I will do it:

Lee how would you argue for such a low commission of just 35%? Don't you think 50% should be minimum in this industry?
Title: Re: Canva
Post by: Jo Ann Snover on October 21, 2014, 03:06
Canva is doing a lot of new things - micro rights managed, buyer never gets our files, and design in the browser. I'm willing to cut them a fair bit of slack to see if this can fly

50% is meaningless in the absence of some context
Title: Re: Canva
Post by: w7lwi on October 21, 2014, 11:45
Canva is doing a lot of new thing - micro rights managed, buyer never gets our files, and design in the browser. I'm willing to cut them a fair bit of slack to see if this can fly

50% is meaningless in the absence of some context

I agree with JoAnn.  Their approach to image usage is totally different from other agencies.  I've only been with them for one month (Sept. 17) and am approaching my first payout (little more than 70 percent of the way there) with less than 90 images approved and on line.  Would I prefer a higher commission ... of course.  But for now and until they can get all their ducks in a row, I also will cut them more slack than an established agency.
Title: Re: Canva
Post by: Photominer on October 21, 2014, 12:07
+1 with the others. I like that it's a "single use" license that they can actually enforce. Better than the buyers that buy once and use over and over again in various ways.

The other plus is that we could actually see how our stuff is being used if Canva will let us (Lee, is this possible? we all like seeing our work in use...). Rather than using google image search and find a small sampling of our used images...
Title: Re: Canva
Post by: somethingpretentious on October 21, 2014, 22:58
Canva is doing a lot of new things - micro rights managed, buyer never gets our files, and design in the browser. I'm willing to cut them a fair bit of slack to see if this can fly

50% is meaningless in the absence of some context

But there is plenty of context here! And yes, Canva is doing a lot of very interesting things, but you should still be payed at least 50% when they sell your IP.

The fact that the license is only valid for one time is a great thing, but it is certainly not an argument that Canva should keep 65% from selling your images.

Its really sad that we are now so used to getting screwed with low commissions that there are actually contributors defending 35%.
Title: Re: Canva
Post by: disorderly on October 21, 2014, 23:49
Canva is doing a lot of new things - micro rights managed, buyer never gets our files, and design in the browser. I'm willing to cut them a fair bit of slack to see if this can fly

50% is meaningless in the absence of some context

But there is plenty of context here! And yes, Canva is doing a lot of very interesting things, but you should still be payed at least 50% when they sell your IP.

The fact that the license is only valid for one time is a great thing, but it is certainly not an argument that Canva should keep 65% from selling your images.

Its really sad that we are now so used to getting screwed with low commissions that there are actually contributors defending 35%.

I can't agree.  Canva is doing something new and different and providing a lot of value to its customers with its design tools.  They're doing a lot more than just providing a marketplace for my content, and I have no problem with their taking a larger share for that.

I don't see 50% or any specific percentage as magical.  If an agency uses their share to increase my sales and manages to deliver more revenue to me in the process, they're welcome to a bigger piece of the pie.  Not 80% as iStock did or 84% as they take now, but I think there's middle ground we can both live with.
Title: Re: Canva
Post by: WendyT on November 02, 2014, 21:30
Lee what is the prognosis on review times now?
Title: Re: Canva
Post by: [email protected] on November 03, 2014, 08:52
Lee what is the prognosis on review times now?

We're still working on the new review system, retraining reviewers and doing some work to help improve search.  All of which means review is running at a crawl.  But in the long term, it'll pay off in faster review times and better sales. 
Title: Re: Canva
Post by: Buffalo Bill on November 03, 2014, 10:23
I had 170 sales (October) so I am in for the long haul on this company! The reviews will get faster down the road so patience is the game for us now.
Title: Re: Canva
Post by: Jo Ann Snover on November 03, 2014, 10:53
In general, I don't mind slow reviews, but I have images from October 4th in the hopper awaiting review, a number of which are Christmas images which I now fear won't be reviewed in time to sell this season. 
Title: Re: Canva
Post by: Anyka on November 03, 2014, 11:05
You're not alone Jo-Ann, 30% of my images uploaded in the first half of September have not been reviewed yet, or are in cut-out queue.  Amongst them are my best-selling (on SS) christmas images.
Title: Re: Canva
Post by: WendyT on November 03, 2014, 17:26
Thanks for the answer Lee, I guess I waiting impatiently to get some of my images on line :-)
Title: Re: Canva
Post by: Photominer on November 03, 2014, 18:27
I had 170 sales (October) so I am in for the long haul on this company! The reviews will get faster down the road so patience is the game for us now.

I already hate you (just kidding). I'm about a sale a day so far with only a couple hundred live so far. But yes, it would be nice to get more online faster. And I can't wait for the cut-out ones to finally be done.
Title: Re: Canva
Post by: [email protected] on November 04, 2014, 21:45
I had 170 sales (October) so I am in for the long haul on this company! The reviews will get faster down the road so patience is the game for us now.

That's awesome Bill!  We'll be happy to have you with us for the long haul.  And yes, stock up on your patience - we're going to stretch it with you.  :)

In general, I don't mind slow reviews, but I have images from October 4th in the hopper awaiting review, a number of which are Christmas images which I now fear won't be reviewed in time to sell this season. 

We missed Halloween, are already missing Thanks Giving and will almost certainly miss Christmas.  If you had fresh images for those themes and didn't get them online before September, then we've let you down.  We wish it wasn't so, but it is.  As per my previous post, sometimes hard decisions have to be made when you're looking at the long-term picture.  We hope you'll all understand. 

You're not alone Jo-Ann, 30% of my images uploaded in the first half of September have not been reviewed yet, or are in cut-out queue.  Amongst them are my best-selling (on SS) christmas images.

Again, sorry about the Christmas images.  Regarding the images in the cut-out queue, don't get your hopes up too high.  That queue is already over 300,000 and it's expensive to cut out files to a high level of quality.  It's never going to be a fast-moving queue. 

Thanks for the answer Lee, I guess I waiting impatiently to get some of my images on line :-)

Yes Wendy, you're not alone.  We have so many great artists' work in our queues, but again, we want to get things solid at the appropriate time.

I had 170 sales (October) so I am in for the long haul on this company! The reviews will get faster down the road so patience is the game for us now.

I already hate you (just kidding). I'm about a sale a day so far with only a couple hundred live so far. But yes, it would be nice to get more online faster. And I can't wait for the cut-out ones to finally be done.

Glad you're ok with the sales - that's something we seem to be bringing in at ever-increasing rates.  I know that's no consolation for those still waiting to get in. 

Also see the above comments about the cut-out queue.  Don't wait for them.  It'll take too long.  :)
Title: Re: Canva
Post by: WendyT on November 04, 2014, 21:56
Thanks for the detailed response Lee :-)
Title: Re: Canva
Post by: THP Creative on November 05, 2014, 17:42
This might have already been answered, but is there a way to view your portfolio that is actually approved and online? I know there is a Portfolio link in the menu, but it doesn't seem to be able to display simply which files are online/approved?
Title: Re: Canva
Post by: Lightrecorder on November 05, 2014, 17:43
This might have already been answered, but is there a way to view your portfolio that is actually approved and online? I know there is a Portfolio link in the menu, but it doesn't seem to be able to display simply which files are online/approved?
Agree, also the payment stats could be more expanded with an overall view. Its all very simple, too simple.
Title: Re: Canva
Post by: disorderly on November 05, 2014, 17:54
This might have already been answered, but is there a way to view your portfolio that is actually approved and online? I know there is a Portfolio link in the menu, but it doesn't seem to be able to display simply which files are online/approved?

Here's how I do it: Select Your Portfolio from the pulldown.  Click on any of the pictures in your portfolio, whether or not they're approved.  Then click on your username on the right side of the page.  That will bring up a display of your approved images.  Or it would, if the site wasn't giving errors at the moment.
Title: Re: Canva
Post by: dirkr on November 05, 2014, 18:42
This might have already been answered, but is there a way to view your portfolio that is actually approved and online? I know there is a Portfolio link in the menu, but it doesn't seem to be able to display simply which files are online/approved?

Here's how I do it: Select Your Portfolio from the pulldown.  Click on any of the pictures in your portfolio, whether or not they're approved.  Then click on your username on the right side of the page.  That will bring up a display of your approved images.  Or it would, if the site wasn't giving errors at the moment.

Or simply: https://www.canva.com/YourUserName (https://www.canva.com/YourUserName)

where (obviously) you have to replace YourUserName by your user name  ;)
Title: Re: Canva
Post by: THP Creative on November 05, 2014, 20:47
Awesome, thanks for the helpful replies.
Title: Re: Canva
Post by: sharpshot on November 06, 2014, 06:19
Christmas images sell right up to Christmas day.  Maybe the majority plan ahead but I always see sales in December and I have only a few Christmas images.
Title: Re: Canva
Post by: [email protected] on November 06, 2014, 21:13
Or simply: https://www.canva.com/YourUserName (https://www.canva.com/YourUserName)

where (obviously) you have to replace YourUserName by your user name  ;)

Thanks Dirkr! 

Christmas images sell right up to Christmas day.  Maybe the majority plan ahead but I always see sales in December and I have only a few Christmas images.

We were still very small last Christmas so we don't have much data on it, but I suspect that's true.  We're doing all we can to get images online as soon as possible, allowing for the aforementioned priorities.  So if we can get them online before Christmas, we will. 
Title: Re: Canva
Post by: [email protected] on November 07, 2014, 22:30
Hi all,

Just pasting a snippet from our contributor newsletter which just went out, in case anyone who isn't already a contributor is interested:

We're making changes to our contributor application process.  Until now, we've been accepting everyone who has applied.  This has been great for increasing the size of our collection, but it hasn't helped with the quality level.

From today on, we'll be requesting that those who apply send through a link to an online portfolio of their work for us to review, and we won't be just accepting everyone.

If you've already got your FTP account but haven't uploaded yet, please do so to confirm your participation. 

We won't be removing any existing contributors who've already uploaded.  However, we'll be doing some editing of our collection and removing files we don't feel are commercially viable.

As always, I'm happy to answer any questions you have here.

-Lee
Title: Re: Canva
Post by: PZF on November 08, 2014, 07:13
Ftp has stopped working for me - it happened a couple of days ago - my ftp says it's not getting the 'greeting' from their ftp.

Per Canva, the problem is not their end but all other ftp working here.

If people can confirm that it IS just me with this problem then I'd be grateful.

Ta.
Title: Re: Canva
Post by: WendyT on November 08, 2014, 07:18
Ftp has stopped working for me - it happened a couple of days ago - my ftp says it's not getting the 'greeting' from their ftp.

Per Canva, the problem is not their end but all other ftp working here.

If people can confirm that it IS just me with this problem then I'd be grateful.

Ta.
It's working for me .... I have been uploading.
Title: Re: Canva
Post by: PZF on November 08, 2014, 08:07
OK - thanks. I have re-setup my ftp and it looks like we have action again.....
Cheers.
Title: Re: Canva
Post by: WendyT on November 11, 2014, 19:02
OK - thanks. I have re-setup my ftp and it looks like we have action again.....
Cheers.
Awesome :-)
Title: Re: Canva
Post by: Noedelhap on November 20, 2014, 17:05
Still looking forward to selling on this site, but I do hope the vector problems are being solved ASAP. I've uploaded my vectors in August, that's 3 months ago. I've not received any confirmation or follow-up about my files, so I'm wondering how much longer I'll have to wait.
Title: Re: Canva
Post by: [email protected] on November 20, 2014, 18:58
Still looking forward to selling on this site, but I do hope the vector problems are being solved ASAP. I've uploaded my vectors in August, that's 3 months ago. I've not received any confirmation or follow-up about my files, so I'm wondering how much longer I'll have to wait.

Believe me that we're looking forward to selling your content for you, but there's some things we need to get right first.  We know we're asking for an extreme amount of patience, but we hope you can ride it out with us.  You can email me directly ([email protected]) any time and I'll tell you exactly how many files of yours we have.  In terms of how long you'll have to wait, I can't say with any great certainty, but I'd expect you'll be waiting at least another three months.  At least.  Sorry I don't have any better news for you at this time, but we do appreciate the fact that you've taken the time to upload to us. 

Title: Re: Canva
Post by: Noedelhap on November 20, 2014, 20:31
Still looking forward to selling on this site, but I do hope the vector problems are being solved ASAP. I've uploaded my vectors in August, that's 3 months ago. I've not received any confirmation or follow-up about my files, so I'm wondering how much longer I'll have to wait.

Believe me that we're looking forward to selling your content for you, but there's some things we need to get right first.  We know we're asking for an extreme amount of patience, but we hope you can ride it out with us.  You can email me directly ([email protected]) any time and I'll tell you exactly how many files of yours we have.  In terms of how long you'll have to wait, I can't say with any great certainty, but I'd expect you'll be waiting at least another three months.  At least.  Sorry I don't have any better news for you at this time, but we do appreciate the fact that you've taken the time to upload to us. 



Thanks for your quick response.

It's indeed a long waiting time, I was kinda hoping perhaps the files would go online at the beginning of the new year. But I've confidence that it'll work out, so I'll stick around some longer.
Title: Re: Canva
Post by: [email protected] on November 20, 2014, 20:33
Thanks for your quick response.

It's indeed a long waiting time, I was kinda hoping perhaps the files would go online at the beginning of the new year. But I've confidence that it'll work out, so I'll stick around some longer.

That's so great to hear.  We knew the long wait would be painful, but we were hopeful that people would understand and appreciate that we're working on the fundamentals first and building something with a long-term outlook.  So far everyone has indeed been understanding.  Thankyou. 
Title: Re: Canva
Post by: Jo Ann Snover on November 20, 2014, 23:24
...We knew the long wait would be painful, but we were hopeful that people would understand and appreciate that we're working on the fundamentals first and building something with a long-term outlook.

There are very few businesses out there (licensing stock images/illustrations/footage, etc.) that are trying something new. For the most part everyone wants to be the next Shutterstock and so many with no real big idea to separate them from all the other agencies have just failed.

So, much as I'd like to have Canva fully operational, it's so refreshing to have someone trying to innovate for the long haul that many of us are willing to wait out the beta. And I'm not that far from my first payout with only 220 of my images online which is generally encouraging.

Are we looking at another three months for photo reviews as well or was that just illustrations?
Title: Re: Canva
Post by: Ranker on November 21, 2014, 03:14
Lee are you not worried you will end up with a backlog too big to overcome? If your waiting time is 6 months by now, how big will it be in 3 months from now?

It is a big concern as images not online are images not sold. On the other hand, a smaller database means more sales for me. But if you start to lose customer due to the backlog, you might have shot yourself in the foot.

I understand fundamentals need to be sorted, but you also need sales and growth. I think at this point it is almost a case of being too successful.

An idea, maybe established and/or experience stock shooters (Canva contribs) on this forum are willing to help out with the review queue until it is back to somewhat normal. If you pay 2 cents to every image reviewed, some people might be willing to help out.  CanStockPhoto also hires reviewers actively from their contributor base.

It could be well worth the investment. I am interested, if needed, to help out.

Just give it a thought.
Title: Re: Canva
Post by: lima on November 22, 2014, 13:22
Lee my FTP don´t work!!!   :-\ can you take a look please!
Title: Re: Canva
Post by: SLStudios on November 22, 2014, 18:40
Lee my FTP don´t work!!!   :-\ can you take a look please!

Every weekend lately. Mine is down too!
Title: Re: Canva
Post by: [email protected] on November 22, 2014, 22:08
Are we looking at another three months for photo reviews as well or was that just illustrations?

It's minimum 3 months for photos.  Vectors will be even longer for those who signed up relatively recently. 

Lee are you not worried you will end up with a backlog too big to overcome? If your waiting time is 6 months by now, how big will it be in 3 months from now?

It is a big concern as images not online are images not sold. On the other hand, a smaller database means more sales for me. But if you start to lose customer due to the backlog, you might have shot yourself in the foot.

I understand fundamentals need to be sorted, but you also need sales and growth. I think at this point it is almost a case of being too successful.

An idea, maybe established and/or experience stock shooters (Canva contribs) on this forum are willing to help out with the review queue until it is back to somewhat normal. If you pay 2 cents to every image reviewed, some people might be willing to help out.  CanStockPhoto also hires reviewers actively from their contributor base.

It could be well worth the investment. I am interested, if needed, to help out.

Just give it a thought.

We won't lose customers from the backlog.  First, they don't know there's a queue.  Second, there's well over 1 million files in the collection and a relatively small 'few-hundred-thousand' in the queue, so getting those files online isn't likely to make that much of a difference to customers.  However, what we can see making a HUGE difference to customers is the quality of the search results.  Since we've been doing this work on search, conversion has gone way up.  So for both the business as a whole and for our existing contributors, it's an obvious choice to do what we're doing. 

No, I'm not in the least bit worried the backlog will be too big to overcome.  Our review system is easily scalable, and we've just stopped accepting everyone who applied to become a contributor. 

We have sales and we have amazing growth.  Talk to a couple of our top contributors about how much their royalties are growing every month.  We paid over 50 people more than $100 last month, and the top guys are around $1000 per month now.  Royalty growth percentage is in mid double-digits every *month*. 

Thanks for your offer of reviewing too, but we're happy doing it in-house at this time.  :)

Thanks also for thinking so much about us and our strategy.  We're still chuffed every time we see people doing this.  It's great to feel important. 

Lee my FTP don´t work!!!   :-\ can you take a look please!

Every weekend lately. Mine is down too!

I don't think it's the weekends, but our FTP server hasn't been the most reliable lately.  The new FTP system is approaching testing phase.  It's distributed and redundant, so will be much more stable than our current single-box solution.  It'll also use your Canva login credentials instead of the separate ones you use now.  It'll still be a few months at the current pace, but hopefully worth the wait.  We'll keep regularly rebooting the existing box until then, but please do continue to let us know when it's not working for you. 
Title: Re: Canva
Post by: WendyT on November 23, 2014, 01:18
Lee will you let us know when you change FTP :-)
Title: Re: Canva
Post by: Ranker on November 23, 2014, 04:43
Having 25% of images in backlog is not relatively small imo. Anyway, thanks for the answer. I'll await patiently for my hundreds of files to be reviewed.
Title: Re: Canva
Post by: Buffalo Bill on November 23, 2014, 05:09
Lee,

Your company is awesome! Hitting payout fairly fast now! Looking forward to next year!

Bb
Title: Re: Canva
Post by: WendyT on November 23, 2014, 05:25
Having 25% of images in backlog is not relatively small imo. Anyway, thanks for the answer. I'll await patiently for my hundreds of files to be reviewed.
Me too :-)
Title: Re: Canva
Post by: lima on November 23, 2014, 10:28
FTP is working!!! Thankyou Lee!!!  ;)
Title: Re: Canva
Post by: zimmytws on November 23, 2014, 10:50
I am wondering if it wouldnt make sense for some of these new agencies to just leverage the other agencies in terms of the review process, meaning when we submit files, we could just include the file ID# from 2 or 3 agencies where the file has already been approved, and then let the new agency just use that as proof the file will pass inspection. Seems like its a lot of wasted review time and money paid to review images that have already been approved by multiple agencies.
Title: Re: Canva
Post by: Buffalo Bill on November 23, 2014, 12:17
If they had a bridge similar to SS and bs.  Not the case here. 
Title: Re: Canva
Post by: cascoly on November 23, 2014, 14:43
I am wondering if it wouldnt make sense for some of these new agencies to just leverage the other agencies in terms of the review process, meaning when we submit files, we could just include the file ID# from 2 or 3 agencies where the file has already been approved, and then let the new agency just use that as proof the file will pass inspection. Seems like its a lot of wasted review time and money paid to review images that have already been approved by multiple agencies.

that would be an enormous amount of work for anyone with more than a coupla hundred images - one of the best points about canva is just upload to submit - no tagging with categories and other busywork
Title: Re: Canva
Post by: [email protected] on November 24, 2014, 11:20
Lee will you let us know when you change FTP :-)

Absolutely.  There'll be a newsletter go out with all the details. 

Having 25% of images in backlog is not relatively small imo. Anyway, thanks for the answer. I'll await patiently for my hundreds of files to be reviewed.

I just said "more than a million".  Maybe it's 3 million making it 10% waiting in the queue.  ;)  It's not, but somewhere in between. 

Lee,

Your company is awesome! Hitting payout fairly fast now! Looking forward to next year!

Bb

Thanks!  This is just the beginning!! 

FTP is working!!! Thankyou Lee!!!  ;)

You're welcome.  Hopefully we'll be off this flaky system in the coming months and we won't have to reboot it so often. 

I am wondering if it wouldnt make sense for some of these new agencies to just leverage the other agencies in terms of the review process, meaning when we submit files, we could just include the file ID# from 2 or 3 agencies where the file has already been approved, and then let the new agency just use that as proof the file will pass inspection. Seems like its a lot of wasted review time and money paid to review images that have already been approved by multiple agencies.

A similar idea has been given quite a bit of thought given many of the big microstock agencies use the same supplier to provide their reviewing.  But they all review for different things, don't want to share the IP they've paid for, have different preferences of quality vs speed, and different threshold for what's acceptable and what's not.  In short, it's not simple when you dig down into the details. 

that would be an enormous amount of work for anyone with more than a coupla hundred images - one of the best points about canva is just upload to submit - no tagging with categories and other busywork

Don't expect it to be this simple forever.  ;)
Title: Re: Canva
Post by: etienjones on November 24, 2014, 11:39
Lee

Something is not working on the site, all I get now is

You don’t have any notifications.
Ah, sweet, silent tranquility.


along with Account and Profile

I can't seem to be able to check sales . . . . .
Title: Re: Canva
Post by: [email protected] on November 24, 2014, 11:41
Lee

Something is not working on the site, all I get now is

You don’t have any notifications.
Ah, sweet, silent tranquility.


I can't seem to be able to check sales . . . . .

Yes, we’ve just enabled some new social features which seem to be hiding the contributor menu items for some users.  While we work to fix this, you can access the pages via the below addresses.  Note that you have to be switched to your contributor brand for these to work.  

https://www.canva.com/portfolio (https://www.canva.com/portfolio)
https://www.canva.com/sales (https://www.canva.com/sales)
https://www.canva.com/payments (https://www.canva.com/payments) 
https://www.canva.com/brand (https://www.canva.com/brand) 
Title: Re: Canva
Post by: etienjones on November 24, 2014, 11:45
Thanks Lee
Title: Re: Canva
Post by: Sean Locke Photography on November 24, 2014, 11:51
Ugh, no!  Don't use that stupid "gravatar" system to pull an icon for me.  Let me upload something.
Title: Re: Canva
Post by: [email protected] on November 24, 2014, 11:57
Ugh, no!  Don't use that stupid "gravatar" system to pull an icon for me.  Let me upload something.

Easy.  Go to your profile (which for you is https://www.canva.com/sjlocke (https://www.canva.com/sjlocke) ) and click the "Edit info" button.  There you can upload whatever you like. 
Title: Re: Canva
Post by: Sean Locke Photography on November 24, 2014, 12:04
Whew!
Title: Re: Canva
Post by: WendyT on November 24, 2014, 20:32
Yay, got my 1st image online. Is there any way of editing the description .. when I click the Edit button, nothing happens.
Title: Re: Canva
Post by: [email protected] on November 25, 2014, 11:19
Yay, got my 1st image online. Is there any way of editing the description .. when I click the Edit button, nothing happens.

Hi Wendy, I'm looking into that with the engineers.  I'll get back to you asap. 
Title: Re: Canva
Post by: Jo Ann Snover on November 25, 2014, 11:51
I now can check my sales using the menu again (under admin) - yea. However I'm getting a 404 if I try to look at my online portfolio using a link that's been working for months - tacking /joannsnover onto canva.com

From the admin menu I can use the portfolio link, but that's the list of everything I've submitted, including the things in review. I just wanted to see the online items the way a designer would.

I also am having a hard time switching between the two identities - my brand and the underlying account - and in seeing the draft designs I'd put together. Your designs is a blank page (which is right for the seller but not for the jo.snover underlying account).

Perhaps this is an area still being worked on - and it's not urgent as the designs were just as tests - but if you thought it was all done...
Title: Re: Canva
Post by: [email protected] on November 25, 2014, 11:55
Thanks Jo Ann, we're aware of these issues and are working on them. 
Title: Re: Canva
Post by: WendyT on November 25, 2014, 15:45
Yay, got my 1st image online. Is there any way of editing the description .. when I click the Edit button, nothing happens.

Hi Wendy, I'm looking into that with the engineers.  I'll get back to you asap.
I managed to get in and edit ... it might just have been delayed, thanks Lee :-)
Title: Re: Canva
Post by: pancaketom on November 30, 2014, 18:13
The last batch of images I uploaded via ftp disappeared and they never appeared in my pending portfolio or anywhere else as far as I can tell - how long should that take and/or am I missing something.
Title: Re: Canva
Post by: WendyT on November 30, 2014, 18:37
The last batch of images I uploaded via ftp disappeared and they never appeared in my pending portfolio or anywhere else as far as I can tell - how long should that take and/or am I missing something.
Mine have disappeared into limbo too ...
Title: Re: Canva
Post by: [email protected] on November 30, 2014, 21:21
Wow, you guys really pay close attention! 

Check now and let me know if all your files aren't up to date.  :)

-Lee
Title: Re: Canva
Post by: WendyT on November 30, 2014, 21:29
Wow, you guys really pay close attention! 

Check now and let me know if all your files aren't up to date.  :)

-Lee
The numbers look right but thumbs have not shown up yet Lee :-)
Title: Re: Canva
Post by: pancaketom on November 30, 2014, 21:53
certainly more images - no thumbs yet, but when they show up I can see - I might have repeated a batch when nothing happened after a few days...
Title: Re: Canva
Post by: w7lwi on November 30, 2014, 21:54
Lee - just a quick question.  As you recall I hit the payout threshold early in the month.  Will the payout that's made next month be through the entire month of November or only some portion thereof?

Thanks,
Russ

note for those wondering ... payout in less than 2 months with just over 80 images on line.  Others still hung up in the processing/pending fiasco.
Title: Re: Canva
Post by: [email protected] on November 30, 2014, 22:21
Yes, the thumbs take an hour or two when I submit a few days worth of images all together. 


Lee - just a quick question.  As you recall I hit the payout threshold early in the month.  Will the payout that's made next month be through the entire month of November or only some portion thereof?

Thanks,
Russ

note for those wondering ... payout in less than 2 months with just over 80 images on line.  Others still hung up in the processing/pending fiasco.

The payout is just whatever outstanding royalties were in your account at the end of the month.  So the payments going out in the next few days will be for your unpaid royalty balance as at November 30, 11:59pm (although it's never *that* accurate - usually sometime on the 1st of the month). 

So yes, the payment includes all of November.  :)
Title: Re: Canva
Post by: WendyT on November 30, 2014, 22:47
Thumbs are there now :-)
Title: Re: Canva
Post by: DC on December 05, 2014, 19:45
I know there are currently long delays but I uploaded my entire portfolio at the end of September and beginning of October and over 90% of it is still pending.  I uploaded a couple of batches 2 or 3 weeks ago and they have already been approved.

Reviewing doesn't seem to be first in first out so how does it work?
Title: Re: Canva
Post by: Jo Ann Snover on December 05, 2014, 20:34
I know there are currently long delays but I uploaded my entire portfolio at the end of September and beginning of October and over 90% of it is still pending.  I uploaded a couple of batches 2 or 3 weeks ago and they have already been approved.

Reviewing doesn't seem to be first in first out so how does it work?

At one point it had to do with when you signed up, but I have images from very early October that are still unreviewed and I signed up at the end of June or early July.

Perhaps it has to do with the type of content? If there is newer work getting reviewed while my Christmas images from October sit idle, I think I might be a tad miffed. I would hope that they'd clear the backlog before reviewing new uploads...
Title: Re: Canva
Post by: Microstockphoto on December 06, 2014, 05:08
I have been with them for a while but my newer batch has been accepted and  older batches are still in queue.
Title: Re: Canva
Post by: amabu on December 06, 2014, 05:22
During November I had the grand total of 5 images approved... There are hundreds of older uploads sitting in my queue (and hundreds of newer uploads as well). There doesn´t seem to be any system behind it. Maybe Lee can give us an insight?
Title: Re: Canva
Post by: lionheart on December 06, 2014, 07:26
I am still waiting for review of some of my files uploaded in august this year ...
Title: Re: Canva
Post by: cascoly on December 06, 2014, 14:33
1 had 900 reviewed back in sep, then a few weeks ago started getting 5 or 10 reviewed at a time (with 1000+ backlog); today it jumped to 1100 with 1700 now waiting

so reviews are trickling in; no idea where the newly reviewed Images were in the queue
Title: Re: Canva
Post by: vielleicht on December 06, 2014, 16:10
Now that the queue is very long, it's difficult to navigate through the queue one page at a time.
May you please allow to jump to a specific page?
Title: Re: Canva
Post by: [email protected] on December 07, 2014, 12:43
Hi guys, thanks for your concerns and questions.

Our queuing system has a limit of two weeks, after which images fall out.  They're still in the same state in the database, but need to be re-entered into the queue in order to be reviewed.  With reviewing being all but stopped over the past few months while we've been changing the systems and processes, all the images fell out of the queue, and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I've mentioned it in this thread already, but it's worth repeating again now.  We're very good at selling licenses to your images.  We'll continue to focus on that as our priority, and do everything we can to maintain and improve the rapid growth we've had in our first year. However, we are not yet a company that will give you the best interfaces, the fastest review times, nor focus on details like ensuring files are reviewed in order.  We have great plans for all those things and many more - and we believe we can improve on the current standards - but for now, this is a distant second priority behind increasing the royalties we pay out each month.

We do hope you'll all understand this choice of priorities and continue working with us, and we do apologise for those who joined us late and didn't get many, or any, files through before reviewing stopped. We'll get to every single file in time, and hope you'll enjoy the strong and growing royalties that have been our primary focus.

If you'd like a database snapshot of how many of your files are in each state (pending review, approved, rejected, etc) just email me directly.
Title: Re: Canva
Post by: hjalmeida on December 09, 2014, 04:59
I like to congratulate CANVA and all their team for the excellent work.

In the last years almost all the new agencies that I have join were a failure, that I have regretted some months later.

CANVA, have some problems yet, but I agree with their priorities, even that they must find a way to work the long time for "Pending cut-out" images.

CANVA is a success agency in this bad times at microstock industry.
For me CANVA in now number 3 in profits (only with half of my portfolio, the other half are "Pending cut-out" images), and with the latest changes at istock and the performance at CANVA this month, soon CANVA will be number 2 only beaten by Shutterstock.

Lee: I am happy the he have that Skype talk ;-)
Title: Re: Canva
Post by: Deyan Georgiev Photography on December 09, 2014, 06:15
Canva have huge sales potential and by my opinion Canva have to include ASAP more RF licenses, because it would be a shame to not use this momentum  ;)

Congratulations Lee and to everybody in Canva :)
Title: Re: Canva
Post by: Sean Locke Photography on December 09, 2014, 06:24
What's great is they are building a buyer base whose expectation is limited one time use for $1.  So an RF license there will get to be very much higher priced.
Title: Re: Canva
Post by: Microstockphoto on December 09, 2014, 10:10
Now that the queue is very long, it's difficult to navigate through the queue one page at a time.
May you please allow to jump to a specific page?
This
Title: Re: Canva
Post by: Jo Ann Snover on December 09, 2014, 12:11
... and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I understand everything you've said, and I appreciate that the site's priorities are not accepting new content at the moment, but in the interests of fairness, I would ask you to halt all reviews until you're ready to put all the older files back in the hopper. I can handle waiting, but the unfairness of reviewing other content that just happened to get uploaded in the last two weeks while my (and lots of other patient contributors') content is in limbo is hard to accept.

Title: Re: Canva
Post by: jefftakespics2 on December 09, 2014, 12:30
Yes I unloaded some time ago as well and would like to see the images reviewed before newer content.
Title: Re: Canva
Post by: cascoly on December 09, 2014, 14:42
I had uploaded about 2000 images initially.  about 900 were reviewed months ago, then nothing.  several weeks ago, I started seeing small numbers reviewed -- it appears these were new images that I had been submitting to all agencies, while my older images were still in limbo
Title: Re: Canva
Post by: w7lwi on December 09, 2014, 21:09
... and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I understand everything you've said, and I appreciate that the site's priorities are not accepting new content at the moment, but in the interests of fairness, I would ask you to halt all reviews until you're ready to put all the older files back in the hopper. I can handle waiting, but the unfairness of reviewing other content that just happened to get uploaded in the last two weeks while my (and lots of other patient contributors') content is in limbo is hard to accept.

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.
Title: Re: Canva
Post by: [email protected] on December 10, 2014, 08:39
I like to congratulate CANVA and all their team for the excellent work.

In the last years almost all the new agencies that I have join were a failure, that I have regretted some months later.

CANVA, have some problems yet, but I agree with their priorities, even that they must find a way to work the long time for "Pending cut-out" images.

CANVA is a success agency in this bad times at microstock industry.
For me CANVA in now number 3 in profits (only with half of my portfolio, the other half are "Pending cut-out" images), and with the latest changes at istock and the performance at CANVA this month, soon CANVA will be number 2 only beaten by Shutterstock.

Lee: I am happy the he have that Skype talk ;-)

Thanks Helder!  Ready to Skype when you are.  I'm in UTC-3 working 9 - 5 most days. 

Canva have huge sales potential and by my opinion Canva have to include ASAP more RF licenses, because it would be a shame to not use this momentum  ;)

Congratulations Lee and to everybody in Canva :)


Thanks Deyan.  Our other RF and extended licenses are on the priority list and getting closer to the top each day.  :)

What's great is they are building a buyer base whose expectation is limited one time use for $1.  So an RF license there will get to be very much higher priced.

That was our strategy from the start, though we have to take into account competitive pricing.  There's nothing stopping people buying licenses elsewhere and uploading them to Canva (which already happens a lot) other than convenience, so we can't price it too far from the market. 

... and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I understand everything you've said, and I appreciate that the site's priorities are not accepting new content at the moment, but in the interests of fairness, I would ask you to halt all reviews until you're ready to put all the older files back in the hopper. I can handle waiting, but the unfairness of reviewing other content that just happened to get uploaded in the last two weeks while my (and lots of other patient contributors') content is in limbo is hard to accept.

"Halt reviewing"??  Ha ha, nice one! 

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.

That doesn't sound like me.  Please resend it and I'll ensure you get a suitable response. 

We don't have any facility to prioritise reviews. If we were to build one, it would take away from what we're building on the front end to help sell more licenses. So the aforementioned priorities come into play and we elect to sell more and just deal with the temporarily disordered review queue.  We appreciate your understanding on this. In a month or two everything will be back to regular chaos.
Title: Re: Canva
Post by: Microstockphoto on December 10, 2014, 10:04
I dont understand why the comment  Jo Ann made is laughed off, Lee, its a genuine concern.
Title: Re: Canva
Post by: [email protected] on December 10, 2014, 10:42
I dont understand why the comment  Jo Ann made is laughed off, Lee, its a genuine concern.

I dismissed the suggestion, not the concern.  We know it sucks that images are not being reviewed in order.  As I've already made clear, we considered the alternatives and chose the current path.  No offence was intended in dismissing the suggestion, but it's all softs of impractical. 
Title: Re: Canva
Post by: w7lwi on December 10, 2014, 19:16

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.

That doesn't sound like me.  Please resend it and I'll ensure you get a suitable response. 

We don't have any facility to prioritise reviews. If we were to build one, it would take away from what we're building on the front end to help sell more licenses. So the aforementioned priorities come into play and we elect to sell more and just deal with the temporarily disordered review queue.  We appreciate your understanding on this. In a month or two everything will be back to regular chaos.

Apart from the same issue everyone seems to agree on (the unfairness of not prioritizing submittals) the question I asked was would it be better to delete those images that have been hung up due to the early system bugs and re-submit them?  If new submittals are being reviewed, even if in a random manner, while those hung up are not being reviewed, would this not be a better strategy on the part of contributors to try and get something through rather than leave these early images alone with no idea of when (if ever) they could be reviewed?  Note I'm not referring to images that are simply taking a long time to get through the queue, but to those that were submitted back in September and October that were caught up in a system bug that categorized them incorrectly and now they have been moved into some sort of limbo.
Title: Re: Canva
Post by: [email protected] on December 11, 2014, 16:02

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.

That doesn't sound like me.  Please resend it and I'll ensure you get a suitable response. 

We don't have any facility to prioritise reviews. If we were to build one, it would take away from what we're building on the front end to help sell more licenses. So the aforementioned priorities come into play and we elect to sell more and just deal with the temporarily disordered review queue.  We appreciate your understanding on this. In a month or two everything will be back to regular chaos.

Apart from the same issue everyone seems to agree on (the unfairness of not prioritizing submittals) the question I asked was would it be better to delete those images that have been hung up due to the early system bugs and re-submit them?  If new submittals are being reviewed, even if in a random manner, while those hung up are not being reviewed, would this not be a better strategy on the part of contributors to try and get something through rather than leave these early images alone with no idea of when (if ever) they could be reviewed?  Note I'm not referring to images that are simply taking a long time to get through the queue, but to those that were submitted back in September and October that were caught up in a system bug that categorized them incorrectly and now they have been moved into some sort of limbo.

I'd love to, but unfortunately it doesn't work that way.
Title: Re: Canva
Post by: Microstockphoto on December 15, 2014, 03:51
Is it possible to get a filter on our portfolio, as in

Rejected
Approved
Queued
Pending Cut-out
Missing Meta Data

?

Shouldn't be too difficult and time consuming to get that integrated. At the moment the portfolio is hard to navigate. I understand the need to please buyers, but pleasing contributors is as important to the key of success.

Thanks for considering.
Title: Re: Canva
Post by: [email protected] on December 15, 2014, 09:36
Is it possible to get a filter on our portfolio, as in

Rejected
Approved
Queued
Pending Cut-out
Missing Meta Data

?

Shouldn't be too difficult and time consuming to get that integrated. At the moment the portfolio is hard to navigate. I understand the need to please buyers, but pleasing contributors is as important to the key of success.

Thanks for considering.

It's on the list.  :)
Title: Re: Canva
Post by: Microstockphoto on December 15, 2014, 09:47
Thanks, now it depends on where on the list. Haha
Title: Re: Canva
Post by: dirkr on December 16, 2014, 04:12
Now that some of my newer uploads have been approved, it looks like you are changing the metadata (title, description, keywords). Is this true? I have seen a few files where keywords seem to have disappeared...
@Lee: can you confirm?
And if so, why do you delete keywords?
Title: Re: Canva
Post by: [email protected] on December 16, 2014, 08:07
Now that some of my newer uploads have been approved, it looks like you are changing the metadata (title, description, keywords). Is this true? I have seen a few files where keywords seem to have disappeared...
@Lee: can you confirm?
And if so, why do you delete keywords?


No, we don't change titles or descriptions.  If they're not in the IPTC our reviewers will make up some basic ones for you, but you're welcome - even encouraged - to overwrite it with your own.  Our reviewers are instructed not to invest too much time in it, so it's always very basic. If you're 100% sure the metadata is embedded and it's coming through as totally different, let me know.  To my knowledge we haven't had any issues with IPTC metadata extraction. 

We have a process where some keywords we consider irrelevant are removed, but this is part of search optimisation, not review, and so isn't happening very much.  It'll also just be a keyword here and there, not all keywords.  If you're finding that most of your keywords are gone, it's likely an issue with the embedded metadata as above with the title & description.  In which case, also please let me know.

Just so you know, almost all agencies delete keywords as part of search optimisation. Sometimes they're removed from the list and you can add them back again if you notice. Other times they have a separate 'exclude keywords' field which isn't shown to the contributor, so you'll still see the keyword on the list, but it'll never appear in search results for that keyword.

Title: Re: Canva
Post by: dirkr on December 16, 2014, 08:37
Thanks for the quick response.
It's certainly no general problem with Metadata import, I just see some changed titles / descriptions (slight changes, I'm absolutely fine with that) and had the feeling that single keywords are missing (things like specific location information  on wildlife shots, which I think are useful), but I'll check the keywords later today and see how much that really is (need to do some comparisons with my saved IPTC data at home).

Anyway, it was mainly curiosity on my part.
Title: Re: Canva
Post by: [email protected] on December 16, 2014, 08:42
Thanks for the quick response.
It's certainly no general problem with Metadata import, I just see some changed titles / descriptions (slight changes, I'm absolutely fine with that) and had the feeling that single keywords are missing (things like specific location information  on wildlife shots, which I think are useful), but I'll check the keywords later today and see how much that really is (need to do some comparisons with my saved IPTC data at home).

Anyway, it was mainly curiosity on my part.

Ok, cool.  The keywords we're removing now aren't anything that specific.  They're mainly commonly-searched single keywords.  This time of year everyone puts "snowflake" on every image.  Title:  Team of Business People Meeting in a Boardroom.  Keywords: business, snowflake.  It's highly unlikely specific place names have been removed intentionally by us. :)
Title: Re: Canva
Post by: dirkr on December 16, 2014, 08:45
Thanks for the quick response.
It's certainly no general problem with Metadata import, I just see some changed titles / descriptions (slight changes, I'm absolutely fine with that) and had the feeling that single keywords are missing (things like specific location information  on wildlife shots, which I think are useful), but I'll check the keywords later today and see how much that really is (need to do some comparisons with my saved IPTC data at home).

Anyway, it was mainly curiosity on my part.

Ok, cool.  The keywords we're removing now aren't anything that specific.  They're mainly commonly-searched single keywords.  This time of year everyone puts "snowflake" on every image.  Title:  Team of Business People Meeting in a Boardroom.  Keywords: business, snowflake.  It's highly unlikely specific place names have been removed intentionally by us. :)

I'll check that in detail. Not unlikely that I forgot to insert some keywords in the first place and now miss them appearing on your site  ;)
You'll always have to accept the possibility that the bug is sitting behind the keyboard... 8)
Title: Re: Canva
Post by: [email protected] on December 16, 2014, 09:03
Where all the best bugs are.  ;)
Title: Re: Canva
Post by: BD on December 16, 2014, 13:15
What does the rejection reason (S) mean?
Title: Re: Canva
Post by: [email protected] on December 16, 2014, 16:34
What does the rejection reason (S) mean?

Soft reject. The actual reason isn't currently displayed. We'll be adding that soon - it's close to the top of the list. 
Title: Re: Canva
Post by: Sean Locke Photography on December 16, 2014, 16:44
Why can't I find a link to my portfolio?  I would think my icon would lead there, or something.  Or am I missing it?
Title: Re: Canva
Post by: rimglow on December 16, 2014, 17:08
Why can't I find a link to my portfolio?  I would think my icon would lead there, or something.  Or am I missing it?


(http://i826.photobucket.com/albums/zz187/rimglow/Canva_zpsab717367.jpg)
Title: Re: Canva
Post by: Sean Locke Photography on December 16, 2014, 17:14
That just gives me the "backstage" look.  I want a link to "canva.com/seanlockephotography" - my online "storefront".
Title: Re: Canva
Post by: [email protected] on December 16, 2014, 17:20
That just gives me the "backstage" look.  I want a link to "canva.com/seanlockephotography" - my online "storefront".

That link doesn't exist yet but I'll have it added to the list. 

There's very little exposure to that page for customers, which is why it's never been a priority.  They have to hover over a thumb in the search results, click the little 'i' icon to go to the image detail page, and then click through from there to your profile via your brandname. 

And there's good reason for why it's never been a priority: if they find an image, there's no way to get it into a design from that page (yet). It's not like a typical agency where they can download it, or add it to a lightbox. In Canva they have to be in the design to add an image.

So on Canva, it's not at all a "storefront", but we have big plans for making it more functional and enabling customers to flag images they like from those pages. Stay tuned.  :)
Title: Re: Canva
Post by: rimglow on December 16, 2014, 17:21
That just gives me the "backstage" look.  I want a link to "canva.com/seanlockephotography" - my online "storefront".

Okay, go to Your sales, click on any sale, then click on your name, next to the image.    Or…..go to your portfolio and click on any approved photo, then click on your name. That takes you to your "storefront".  It's the best way to check newly approved photos.
Title: Re: Canva
Post by: THP Creative on December 16, 2014, 17:38
Just to chime in Lee, I have had 2 images approved that have definitely had the titles and description data changed by the reviewer. I'm looking at the IPTC as I write this, and can see the difference.

It didn't fuss me too much, as it was the specific place details that were changed to something much more generic. But it was changed.
Title: Re: Canva
Post by: [email protected] on December 16, 2014, 17:42
Just to chime in Lee, I have had 2 images approved that have definitely had the titles and description data changed by the reviewer. I'm looking at the IPTC as I write this, and can see the difference.

It didn't fuss me too much, as it was the specific place details that were changed to something much more generic. But it was changed.

Leave it with me.  Heads will roll!
Title: Re: Canva
Post by: THP Creative on December 16, 2014, 19:27
Just to chime in Lee, I have had 2 images approved that have definitely had the titles and description data changed by the reviewer. I'm looking at the IPTC as I write this, and can see the difference.

It didn't fuss me too much, as it was the specific place details that were changed to something much more generic. But it was changed.

Leave it with me.  Heads will roll!

Watch out Canva Work Experience kid! :)
Title: Re: Canva
Post by: WendyT on December 16, 2014, 19:32
Just to chime in Lee, I have had 2 images approved that have definitely had the titles and description data changed by the reviewer. I'm looking at the IPTC as I write this, and can see the difference.

It didn't fuss me too much, as it was the specific place details that were changed to something much more generic. But it was changed.

Leave it with me.  Heads will roll!

Watch out Canva Work Experience kid! :)

hehe

Lee I have sent you an email with specifics that might help ...
Title: Re: Canva
Post by: Sean Locke Photography on December 16, 2014, 20:10
Good points about the workflow.  Thx!
Title: Re: Canva
Post by: Tonygers on December 18, 2014, 11:43
I guess my portfolio must suck big time for these supergiants of microstock as I got a quick slapdown after enquiring about being a contributor for them.

Oh well! ::)
Title: Re: Canva
Post by: [email protected] on December 18, 2014, 12:49
I guess my portfolio must suck big time for these supergiants of microstock as I got a quick slapdown after enquiring about being a contributor for them.

Oh well! ::)

Actually, you got a polite decline.  Rejecting portfolios doesn't imply we think we're giants of microstock, just that we're aiming for a higher-than-typical quality level.  We indeed reject portfolios that "suck big time", but we also reject some pretty decent portfolios too.  Some rejected contributors ask for advice on what we think they need to improve most.  I think that's quite a smart way to respond. 
Title: Re: Canva
Post by: PZF on December 24, 2014, 04:04
Anybody know what
Rejected (H)
and
Rejected (S)
mean - the H and S bit, obviously!
Primarily out of interest but also had a couple of really nice Easter backgrounds rejected with these codes....
?
Title: Re: Canva
Post by: WendyT on December 24, 2014, 04:13
Anybody know what
Rejected (H)
and
Rejected (S)
mean - the H and S bit, obviously!
Primarily out of interest but also had a couple of really nice Easter backgrounds rejected with these codes....
?
Lee said H was hard rejection so I guess S is soft rejection, what that actually means I am not sure though.
Title: Re: Canva
Post by: Jo Ann Snover on December 24, 2014, 12:27
I think a soft rejection is the equivalent of iStock's "Can Resubmit" and hard the equivalent of "No Resubmit".  So something missing a model/property release might be a soft rejection and something out of focus a hard rejection? If the subject matter is something they don't want, then it'd probably be hard rejection as it's not something you can fix
Title: Re: Canva
Post by: SME on December 24, 2014, 18:47
I don't mind waiting for approvals for what I feel is one of the best contributor and end user business models in the industry now.
Title: Re: Canva
Post by: PZF on December 26, 2014, 02:53
Thanks for replies!
Title: Re: Canva
Post by: THP Creative on December 26, 2014, 17:55
Hey Lee, just had a bunch of images approved over the last 2 days, but it seems they don't have watermarks?

Also, just to make your day, a few of the titles were changed too!

But the bigger issue is the missing watermark - could you take a look?
Title: Re: Canva
Post by: [email protected] on December 26, 2014, 23:41
Hey Lee, just had a bunch of images approved over the last 2 days, but it seems they don't have watermarks?

Also, just to make your day, a few of the titles were changed too!

But the bigger issue is the missing watermark - could you take a look?

We're aware of the watermarking issue and a fix is being rolled out now. Reviewing was halted when we found out but it'll resume once the fix has been implemented and tested. The affected images will be regenerated with watermarks at the same time. Any designs containing the affected images won't be altered - they'll just automatically appear with watermarks. I'll update again here when it's all done.

As for the changed titles I'll investigate to see if they were done before or if more heads need to roll.
Title: Re: Canva
Post by: THP Creative on December 27, 2014, 01:48
Cheers thanks Lee, thanks for getting onto it so quickly.
Title: Re: Canva
Post by: Semmick Photo on December 27, 2014, 07:47
Hi Lee, I uploaded 15 images via FTP yesterday but they are not showing in my port yet. However, they seem gone from the server as Filezilla shows an empty folder. Is there an issue with FTP? Should I upload again? 4 images of a cross and 11 images of a woman silhouette dancing and jumping at sunset. Thanks for checking. Happy holidays.
Title: Re: Canva
Post by: No Free Lunch on December 27, 2014, 11:37
Hi Lee, I uploaded 15 images via FTP yesterday but they are not showing in my port yet. However, they seem gone from the server as Filezilla shows an empty folder. Is there an issue with FTP? Should I upload again? 4 images of a cross and 11 images of a woman silhouette dancing and jumping at sunset. Thanks for checking. Happy holidays.

Don't upload again- I takes about 3 days (maybe longer due to the holidays) to show up in your portfolio from my experiences...
Title: Re: Canva
Post by: Semmick Photo on December 27, 2014, 11:48
Ok, thanks !
Hi Lee, I uploaded 15 images via FTP yesterday but they are not showing in my port yet. However, they seem gone from the server as Filezilla shows an empty folder. Is there an issue with FTP? Should I upload again? 4 images of a cross and 11 images of a woman silhouette dancing and jumping at sunset. Thanks for checking. Happy holidays.

Don't upload again- I takes about 3 days (maybe longer due to the holidays) to show up in your portfolio from my experiences...
Title: Re: Canva
Post by: w7lwi on December 27, 2014, 17:54
Is Canva down right now?  I was able to log in to the buyer page, but was unable to bring up my contributor account.  Then when I tried to log in again from scratch, all I could get was an error screen saying something went wrong and to try again (error 418), which only resulted in the same error.
Title: Re: Canva
Post by: No Free Lunch on December 27, 2014, 18:32
Is Canva down right now?  I was able to log in to the buyer page, but was unable to bring up my contributor account.  Then when I tried to log in again from scratch, all I could get was an error screen saying something went wrong and to try again (error 418), which only resulted in the same error.

Just got in as a contributor- 4 sales so far for me today. Using Google Chrome as browser on Windows 8.1 platform...
Title: Re: Canva
Post by: w7lwi on December 27, 2014, 21:04
Is Canva down right now?  I was able to log in to the buyer page, but was unable to bring up my contributor account.  Then when I tried to log in again from scratch, all I could get was an error screen saying something went wrong and to try again (error 418), which only resulted in the same error.

Just got in as a contributor- 4 sales so far for me today. Using Google Chrome as browser on Windows 8.1 platform...

Thanks.  I was able to get back in this afternoon.  Sales both today and Christmas day.

Question for Lee.  In my portfolio, there are several buttons on the right side of each image.  I know many of these may not be active yet.  Two of these are cancel and deactivate.  Are these two buttons live and, if so, what would happen if they were selected for those images hung up in the review queue process?  Conversely, what would happen if new images were uploaded which are the same as those in limbo due to the old review bug?  Just trying to find a way to get images on line that have been hung up for 3+ months.
Title: Re: Canva
Post by: [email protected] on December 27, 2014, 21:45
Hi Lee, I uploaded 15 images via FTP yesterday but they are not showing in my port yet. However, they seem gone from the server as Filezilla shows an empty folder. Is there an issue with FTP? Should I upload again? 4 images of a cross and 11 images of a woman silhouette dancing and jumping at sunset. Thanks for checking. Happy holidays.

Ingestion is still a manual process that doesn't happen on weekends, public holidays and some other days.  Images are moved as soon as the upload is complete, so you'll *always* have an empty FTP folder at Canva (at least on our current system).  So there's never any reason to panic that images didn't appear, and re-uploading them won't change anything.  :)

Happy holidays to you too. 

Is Canva down right now?  I was able to log in to the buyer page, but was unable to bring up my contributor account.  Then when I tried to log in again from scratch, all I could get was an error screen saying something went wrong and to try again (error 418), which only resulted in the same error.

Canva has hiccups all the time, but if you can log into your account (there's no such this as a "buyer account", only accounts and brands) then you can access your brand.  It's in the menus in the top-right, but you have to click "Personal" and switch to your brand first.  If you still can't get in, send me an email with the error you get.  :)

Thanks.  I was able to get back in this afternoon.  Sales both today and Christmas day.

Question for Lee.  In my portfolio, there are several buttons on the right side of each image.  I know many of these may not be active yet.  Two of these are cancel and deactivate.  Are these two buttons live and, if so, what would happen if they were selected for those images hung up in the review queue process?  Conversely, what would happen if new images were uploaded which are the same as those in limbo due to the old review bug?  Just trying to find a way to get images on line that have been hung up for 3+ months.

There's nothing you can do to get images reviewed faster, but deactivating will certainly put them to the back of the queue.  Sorry, no good news for you on that one. 
Title: Re: Canva
Post by: [email protected] on December 27, 2014, 22:31
Cheers thanks Lee, thanks for getting onto it so quickly.

Just a quick update.  All affected images have been temporarily 'deactivated' so they won't appear in searches.  A separate bug means they still appear on the media detail page, but because it's not obvious to users, that page is very rarely used.  This bug has also been found and a fix is being written for it.  We expect both fixes to be in place in the next few hours. 

Once the bugs are fixed, we'll re-generate the affected images *with* the watermark, overwrite the un-watermarked versions, and then re-activate. 

I'll keep you updated as all this progresses. 
Title: Re: Canva
Post by: THP Creative on December 28, 2014, 18:45
Thanks Lee, I notice all my newly approved files have disappeared at the moment, as you said. Look forward to the fix going live.
Title: Re: Canva
Post by: Jo Ann Snover on December 28, 2014, 20:56
Lee, can we please get an update on the fate of images uploaded in September and October that are currently in some eternal bit bucket?

Images are getting reviewed, apparently, and although I'm reluctant to make extra work, it seems I'd be better off if I just uploaded all those files over again so I can have some opportunity to get more images online.

Waiting patiently doesn't seem to be paying any dividends as other people's images go online and mine don't...
Title: Re: Canva
Post by: w7lwi on December 28, 2014, 21:27
That was the whole point of my post above. Is it possible to just throw out the old images that are hung up and resubmit them all over again
Title: Re: Canva
Post by: rimglow on December 29, 2014, 10:33
Agreed. I wish I could just delete everything that hasn't been approved, and start over. I have files that were uploaded last April and still haven't been reviewed. Knowing what I know now, it would have been better to just upload a few of my best sellers and hold off the rest until the reviewing process is more fair to the contributors.

We were originally told that they would not play favorites in the queue, and that all files would be reviewed in the order they were received. Now they say they know it's screwed up, but for now the reviews are random. I can no longer sing the praises of what a great model Canva is, when it puts the contributor's concerns at the back of their priorities. Responses and excuses aren't cutting it. If they don't turn it around soon, they will be stuck with a reputation for unfairness, that will hurt them.

It's time to tell it like it is.   Canva is not really contributor friendly!
Title: Re: Canva
Post by: Semmick Photo on December 29, 2014, 10:41
My files are still not showing up. Limbo?
Title: Re: Canva
Post by: [email protected] on December 29, 2014, 12:41
Hi everyone, I understand the pain - it's awesome that we're already so important to you.  Thanks for your patience.  Here's some updates:

Disappearing images - these are the images affected by the missing watermarks.  They'll come back in the next week with watermarks. 

Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall, but they won't be out of order anymore.
Title: Re: Canva
Post by: w7lwi on December 29, 2014, 16:00
Lee - slightly different topic.

If I wish to delete and existing approved image and replace it with an upgraded and better (hopefully) version, what is the proper procedure to do this?
Title: Re: Canva
Post by: Jo Ann Snover on December 29, 2014, 23:51
Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall, but they won't be out of order anymore.

:) Happy to hear it. I realize it will all take a while to clear out, but things will be moving.
Title: Re: Canva
Post by: [email protected] on December 30, 2014, 14:59
Lee - slightly different topic.

If I wish to delete and existing approved image and replace it with an upgraded and better (hopefully) version, what is the proper procedure to do this?

We have some very fancy plans for this scenario, but unfortunately the functionality hasn't been built yet.  For now, just upload the new one and deactivate the old one when the new one passes through review.  You can email me the Media ID for a complete deletion if you want (the button for that doesn't work yet). 

Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall, but they won't be out of order anymore.

:) Happy to hear it. I realize it will all take a while to clear out, but things will be moving.


Thanks Jo Ann, we're counting on your patience.  :)
Title: Re: Canva
Post by: Semmick Photo on January 03, 2015, 17:35
Lee,

Could you consider dropping the 2% fee for payments under 100$?

Your cost do not go up if you pay under 100$ using PayPal mass payments.

Quote
Fee for each payment sent to a recipient:

2.0% of the payment up to $20.00 USD

2% of 100 is 2$, 2% of 50 is 1$ x 2 = 2$. If you automate payment through the API call, you do not incur more costs.

2$ is 9 sales lost just to get paid.

Thanks for considering.
Title: Re: Canva
Post by: disorderly on January 03, 2015, 17:58
Lee,

Could you consider dropping the 2% fee for payments under 100$?

Your cost do not go up if you pay under 100$ using PayPal mass payments.

Quote
Fee for each payment sent to a recipient:

2.0% of the payment up to $20.00 USD

2% of 100 is 2$, 2% of 50 is 1$ x 2 = 2$. If you automate payment through the API call, you do not incur more costs.

2$ is 9 sales lost just to get paid.

Thanks for considering.

There's a small flaw in your argument, Semmick.  If they remove the fee for a lower balance, it means Canva pays the mass payment fee every month rather than just the months the balance is over $100.  If I make $20/month, they would pay five mass payment fees rather than one when my balance reaches $100.  Oh, and one other point: it's a $2 fee, not 2%.  If your balance is $7.50 at the end of the month, you pay $2 and get the $5.50 balance.
Title: Re: Canva
Post by: Semmick Photo on January 03, 2015, 18:11
But added up the 5 x mass fee for 20$ is the same as 1 x the mass payment fee for 100$. Its a percentage not a fixed fee at PayPal.

2% or 2$ doesnt make much difference for the argument to remove them. I'd say the 2$ is relatively high for a payment, as they are making money off of it then. A percentage would be much more fair even.
Title: Re: Canva
Post by: disorderly on January 03, 2015, 18:29
But added up the 5 x mass fee for 20$ is the same as 1 x the mass payment fee for 100$. Its a percentage not a fixed fee at PayPal.

It's a percentage with a fixed maximum that varies by the countries involved.  If the transfer is within one country, the maximum fee is $1 for the few countries I checked.  Some combination of countries are also $1 maximum.  That would make many smaller transfers more expensive, even ignoring administrative costs.
Title: Re: Canva
Post by: Semmick Photo on January 03, 2015, 18:34
I am probably missing something, if it is a percentage (with a max fee or not) how can it be more expensive? Honest question. Its late here, and I am tired.  :-[
Title: Re: Canva
Post by: disorderly on January 03, 2015, 19:35
I am probably missing something, if it is a percentage (with a max fee or not) how can it be more expensive? Honest question. Its late here, and I am tired.  :-[

A worst-case example, assuming in-country transfer: I earn $10 per month and want a payout each month.  At a 2% fee, Canva pays PayPal $.20 for each transfer.  Over ten months that's $2 in fees.  If they set a minimum payment of $100, Canva pays only $1 in fees for that single transfer.  And that's true no matter how much the payment is beyond $100.
Title: Re: Canva
Post by: Semmick Photo on January 03, 2015, 19:50
But the fee is 2% to most countries with a maximum between 6$ and 20$.

But if the fee for some countries is capped at 1$ then it would matter indeed. Then again, its not a big cost, and I dont think we should pay for payouts, ever. Most agencies allow a 50$ free payout.

Thanks for the patience.
Title: Re: Canva
Post by: BelieveInStock on January 04, 2015, 08:30
I think that the time you spend here on talking about $2 fee is worth much more than the fee itself. I can't get it, if you earn $20 per month on Canva just wait those 5 months and during this time work on your portfolio. Do you really desperately need those extra $20 a month ?
By the way I easily earn much over $100 a month on Canva.
Title: Re: Canva
Post by: Semmick Photo on January 04, 2015, 08:50
I apologise, I mistakenly figured a forum was meant to discuss matters. Silly me.
Title: Re: Canva
Post by: BelieveInStock on January 04, 2015, 08:56
I apologise, I mistakenly figured a forum was meant to discuss matters. Silly me.

Real matters, not such trifles delibarated through almost 2 pages.
Title: Re: Canva
Post by: [email protected] on January 04, 2015, 23:29
If we were to reconsider this policy we'd probably remove sub-$100 payouts entirely.  It's only been used a total of 5 times in hundreds of payments. 

It was intended to be a way to let people who are changing their circumstances get at their earnings while discouraging the practice in general.  We didn't want to be one of those nasty agencies that never lets you cash out your $98 of royalties. 

It's higher than our costs as an intentional disincentive.

We actually have WAY more people who've set their payout threshold UP than down. 
Title: Re: Canva
Post by: THP Creative on January 11, 2015, 18:31
Hey Lee,

Just wondering what the progress is on those images that were approved but didn't get watermarked? I had a bunch approved, but still only got 4 online for sale due to this issue.

Cheers
Title: Re: Canva
Post by: [email protected] on January 11, 2015, 20:56
Hey Lee,

Just wondering what the progress is on those images that were approved but didn't get watermarked? I had a bunch approved, but still only got 4 online for sale due to this issue.

Cheers

We'll be getting to those this week.  We won't forget.  :)
Title: Re: Canva
Post by: THP Creative on January 11, 2015, 22:52
Hey Lee,

Just wondering what the progress is on those images that were approved but didn't get watermarked? I had a bunch approved, but still only got 4 online for sale due to this issue.

Cheers

We'll be getting to those this week.  We won't forget.  :)

Awesome, thanks Lee, looking forward to seeing them back online again.
Title: Re: Canva
Post by: Anyka on January 17, 2015, 17:03
How are sales going with you all?  Mine were fabulous in December, but January has fallen like a rock.  As if all customers were designing Christmas cards and stopped after New Year.  As Canva is new, I'm not sure what caused this :  growing number of images, change in search algorithm, or just a slow month.
Title: Re: Canva
Post by: Jo Ann Snover on January 17, 2015, 22:01
How are sales going with you all?  Mine were fabulous in December, but January has fallen like a rock.  As if all customers were designing Christmas cards and stopped after New Year.  As Canva is new, I'm not sure what caused this :  growing number of images, change in search algorithm, or just a slow month.

All my Christmas images were uploaded at the beginning of October and are still not online, so I'm seeing a nice steady pace of sales :)

January is always lower than the go-go months of the fall - I have great Christmas sales at SS and they always settle back down in the New Year - so I wouldn't see this pattern at Canva being at all out of line
Title: Re: Canva
Post by: Anyka on January 18, 2015, 02:03
I totally agree Jo Ann, January usually is my 2nd worst month, with an average of -20% compared to December.   This year seems to be -25% (all agencies together), but Canva is -55%.  If your January sales are good, that means it's "just me" which is good news.
Title: Re: Canva
Post by: sgoodwin4813 on January 18, 2015, 10:58
I have basically no Christmas images and so far January is better than December.  Less than 25% of what I have uploaded has been through review - stuck in the October limbo - so very few online but a decent return per accepted image so I am hoping the others get reviewed soon.
Title: Re: Canva
Post by: [email protected] on January 19, 2015, 13:28
Hey Lee,

Just wondering what the progress is on those images that were approved but didn't get watermarked? I had a bunch approved, but still only got 4 online for sale due to this issue.

Cheers

We'll be getting to those this week.  We won't forget.  :)

Awesome, thanks Lee, looking forward to seeing them back online again.

Just to keep you updated, all the images have been re-rendered with the watermarks and we plan to get them reactivated tomorrow. 

How are sales going with you all?  Mine were fabulous in December, but January has fallen like a rock.  As if all customers were designing Christmas cards and stopped after New Year.  As Canva is new, I'm not sure what caused this :  growing number of images, change in search algorithm, or just a slow month.

I wouldn't waste too much time wondering about what impacts your sales trends at Canva just yet.  We're still so new and there's so many things changing that it's never a simple answer.  The search optimisation work we did in October had a huge influence on many of the top earners, some positive and others negative.  We're constantly changing our layouts and layout categories, which generate huge sales boosts for the images good enough to catch the eye of our layout designers.  We're also still adding new metrics to the collection and the search algorithm which also have their influence.  We're receiving 10k images a day from our fewer-than-500 contributors, yet removing large numbers of sub-standard images too.  And monthly royalty growth remains in double-figures every month, even December!  Trying to reverse-engineer all that is futile. :)

I have basically no Christmas images and so far January is better than December.  Less than 25% of what I have uploaded has been through review - stuck in the October limbo - so very few online but a decent return per accepted image so I am hoping the others get reviewed soon.

After the concerns expressed about reviews happening out of order, we took some time to implement a new process to review in order.  This means many of you won't have 'any' images reviewed for the next few months.  Sorry.  We're doing our best to catch up as quickly as possible.  Thanks everyone for your ongoing patience on this!  :)
Title: Re: Canva
Post by: Silken Photography on January 22, 2015, 01:15
I already haven't had any images reviewed for a few months, so I'm hoping this is an improvement! :)
Title: Re: Canva
Post by: amabu on January 25, 2015, 05:42
Hi Lee,

it seems that new FTP uploads (from January) don´t even get imported anymore...? At least they are not visible on the "Your Portfolio" site.

Is that a bug? Or is it a feature?  ;)
Title: Re: Canva
Post by: Lio on January 28, 2015, 03:52
I already haven't had any images reviewed for a few months, so I'm hoping this is an improvement! :)
Me too...
Title: Re: Canva
Post by: Semmick Photo on January 28, 2015, 08:37
Lee, is there any chance of getting better portfolio management system, something like what Shutterstock has? I need to click to 55 pages to see what I have accepted and what is rejected or pending. There is no way to filter a portfolio. Having a page with 100 images in lines would be a great improvement. Shutterstock's Catalog Manager is very good. Also is it possible to get more image stats and show thumbnails of sold images? Thanks for considering.
Title: Re: Canva
Post by: sgoodwin4813 on January 28, 2015, 09:17
I already haven't had any images reviewed for a few months, so I'm hoping this is an improvement! :)
Me too...

A couple days ago I had one reviewed that was submitted during the middle of August so that seems to be where they are in the queue.  Unfortunately for me I only submitted a few trial images during August then stopped to see if there were sales so didn't submit anything else until November - I guess it will be a while before those get reviewed.
Title: Re: Canva
Post by: sgoodwin4813 on January 28, 2015, 09:23
Lee, is there any chance of getting better portfolio management system, something like what Shutterstock has? I need to click to 55 pages to see what I have accepted and what is rejected or pending. There is no way to filter a portfolio. Having a page with 100 images in lines would be a great improvement. Shutterstock's Catalog Manager is very good. Also is it possible to get more image stats and show thumbnails of sold images? Thanks for considering.

You can see which are accepted easily enough by clicking on the image ID for one of those that has sold, then click on your name by the smiley icon and it brings up your portfolio of accepted images.  Unfortunately I think the only way to see rejected images is to scroll through.  A better image management system or an e-mail when images have ben reviewed definitely would be helpful.
Title: Re: Canva
Post by: rimglow on January 28, 2015, 10:02
You can also go to any page in your portfolio and type in the keyword or title of the file you are looking for. (at the top of page) Saves from going through every page.

(http://i826.photobucket.com/albums/zz187/rimglow/Search_zpse70e806e.jpg)
Title: Re: Canva
Post by: Semmick Photo on January 28, 2015, 10:28
Thanks for the suggestion guys, I am looking for a simple portfolio overview/editing/filter system guys, I am not looking for a single image. I have no way of quickly seeing what is accepted, rejected, pending. Contributor admin tools is one of the things that really need improvement on Canva. IMO
Title: Re: Canva
Post by: Jo Ann Snover on January 28, 2015, 11:12
Thanks for the suggestion guys, I am looking for a simple portfolio overview/editing/filter system guys, I am not looking for a single image. I have no way of quickly seeing what is accepted, rejected, pending. Contributor admin tools is one of the things that really need improvement on Canva. IMO

It is important, but getting images reviewed is more important. I'll start nudging them on other things once my images submitted the first week of October have been reviewed :)
Title: Re: Canva
Post by: Painter on January 28, 2015, 11:29
I think it is good their priority is selling. Reviewing is slow and the portfolio is a mess, but they do sell! My number two after SS, when it comes to microstock.

Title: Re: Canva
Post by: KuriousKat on January 28, 2015, 11:56
What's the latest with vectors, Lee? Mine are nearly having their 1st Canva birthday and haven't gone live yet :)
Title: Re: Canva
Post by: Semmick Photo on January 28, 2015, 12:15
Thanks for the suggestion guys, I am looking for a simple portfolio overview/editing/filter system guys, I am not looking for a single image. I have no way of quickly seeing what is accepted, rejected, pending. Contributor admin tools is one of the things that really need improvement on Canva. IMO

It is important, but getting images reviewed is more important. I'll start nudging them on other things once my images submitted the first week of October have been reviewed :)
I assume that the review department is not coding the site. I agree with you, but I think the two issues can be done at the same time.
Title: Re: Canva
Post by: [email protected] on January 28, 2015, 14:54
Hi Lee,

it seems that new FTP uploads (from January) don´t even get imported anymore...? At least they are not visible on the "Your Portfolio" site.

Is that a bug? Or is it a feature?  ;)

Hey, yep, that's a feature.  We were asked to review older images first, so newer images aren't being submitted at this time.  Once we clear the backlog, we'll come back to the more recent images. 

Lee, is there any chance of getting better portfolio management system, something like what Shutterstock has? I need to click to 55 pages to see what I have accepted and what is rejected or pending. There is no way to filter a portfolio. Having a page with 100 images in lines would be a great improvement. Shutterstock's Catalog Manager is very good. Also is it possible to get more image stats and show thumbnails of sold images? Thanks for considering.

It's on the list.  We know you want it, we know why, and we know how important it is.  But it's till not our top priority.  It'll happen, just not right away.  :)

You can also go to any page in your portfolio and type in the keyword or title of the file you are looking for. (at the top of page) Saves from going through every page.

This field is a non-optimised search, so for anyone with a sizeable portfolio, it'll timeout.  At some point it'll be fixed. 

Thanks for the suggestion guys, I am looking for a simple portfolio overview/editing/filter system guys, I am not looking for a single image. I have no way of quickly seeing what is accepted, rejected, pending. Contributor admin tools is one of the things that really need improvement on Canva. IMO

No argument from us.  The current tools are crap. 

It is important, but getting images reviewed is more important. I'll start nudging them on other things once my images submitted the first week of October have been reviewed :)

Looking forward to it.  ;)  The nudging doesn't do much, but we love knowing that you care enough to nudge.  If we weren't focussed on sales, you probably wouldn't care.

I think it is good their priority is selling. Reviewing is slow and the portfolio is a mess, but they do sell! My number two after SS, when it comes to microstock.

Yep, that's what I'm talking about.  Awesome. 

What's the latest with vectors, Lee? Mine are nearly having their 1st Canva birthday and haven't gone live yet :)

Then they're still young.  Our first vector contributors uploaded nearly three years ago.  If you know a way to serve watermarked vectors to a browser, let us know and we'll get them online right away.  :)

I assume that the review department is not coding the site. I agree with you, but I think the two issues can be done at the same time.

You assume correctly.  We're working on everything, but it's a balancing act.  Lots of competing priorities and stakeholders. 

Thanks everyone for your continued interest.  We're seeing great growth and appreciate our contributors as partners in the journey. 
Title: Re: Canva
Post by: cascoly on January 28, 2015, 15:20
Thanks for the suggestion guys, I am looking for a simple portfolio overview/editing/filter system guys, I am not looking for a single image. I have no way of quickly seeing what is accepted, rejected, pending. Contributor admin tools is one of the things that really need improvement on Canva. IMO

agreed - however, reviews have been coming slowly but steadily over the last weeks - I'm back up over 2000 images accepted after dropping briefly to 1000 and most days add a few dozen.

what I don't know is how many remain to be reviewed - the portfolio display is useless since it give the total of images submitted, and you can only page one at a time with no sorting by accepted, etc

like others, tho, I'm patient and prefer they continue to concentrate on getting images accepted
Title: Re: Canva
Post by: KuriousKat on January 28, 2015, 18:22

What's the latest with vectors, Lee? Mine are nearly having their 1st Canva birthday and haven't gone live yet :)

Then they're still young.  Our first vector contributors uploaded nearly three years ago.  If you know a way to serve watermarked vectors to a browser, let us know and we'll get them online right away.  :)



I would love to help but I assumed that we upload a .jpg for that purpose, and the customer would only have access to the .eps after purchase?

Obviously I don't understand how you intend this to work with regard to vectors but perhaps the .jpg versions could go through review and at least be available?
Title: Re: Canva
Post by: Sean Locke Photography on January 28, 2015, 18:45
(http://seanlockephotography.com/images/examples/canva_thumbs.jpg)
Title: Re: Canva
Post by: [email protected] on January 28, 2015, 21:03
Happy for you to post that, Sean.  Canva doesn't fire contributors for sharing monkeyscripts.  ;)
Title: Re: Canva
Post by: Sean Locke Photography on January 28, 2015, 22:09
I couldn't help it.  I'm was dying without the thumbs.  I'll twiddle some more with it tomorrow.
Title: Re: Canva
Post by: WendyT on January 28, 2015, 22:15
I couldn't help it.  I'm was dying without the thumbs.  I'll twiddle some more with it tomorrow.
Will you share when you get it going to your satisfaction Sean?
Title: Re: Canva
Post by: Semmick Photo on January 29, 2015, 01:30
Thanks for the suggestion guys, I am looking for a simple portfolio overview/editing/filter system guys, I am not looking for a single image. I have no way of quickly seeing what is accepted, rejected, pending. Contributor admin tools is one of the things that really need improvement on Canva. IMO

agreed - however, reviews have been coming slowly but steadily over the last weeks - I'm back up over 2000 images accepted after dropping briefly to 1000 and most days add a few dozen.

what I don't know is how many remain to be reviewed - the portfolio display is useless since it give the total of images submitted, and you can only page one at a time with no sorting by accepted, etc

like others, tho, I'm patient and prefer they continue to concentrate on getting images accepted
It would be good to know though which ones were rejected do they can be fixed and resubmitted to increase sales again
Title: Re: Canva
Post by: Semmick Photo on January 29, 2015, 01:31
I couldn't help it.  I'm was dying without the thumbs.  I'll twiddle some more with it tomorrow.
LOL, awesome, can you share the code on Greasemonkey?
Title: Re: Canva
Post by: Sean Locke Photography on January 29, 2015, 14:45
Here's the script:
http://www.seanlockephotography.com/scripts/CV_showThumbnail.user.js (http://www.seanlockephotography.com/scripts/CV_showThumbnail.user.js)

Quick and dirty.  Enjoy!
Title: Re: Canva
Post by: Semmick Photo on January 29, 2015, 14:54
Here's the script:
[url]http://www.seanlockephotography.com/scripts/CV_showThumbnail.user.js[/url] ([url]http://www.seanlockephotography.com/scripts/CV_showThumbnail.user.js[/url])

Quick and dirty.  Enjoy!
Cheers, how do I run that on Chrome? Seems that doesnt work. Let me get Greasemonkey for Chrome.
Title: Re: Canva
Post by: Semmick Photo on January 29, 2015, 15:04
Got it working with Tampermonkey, thanks Sean.
Title: Re: Canva
Post by: WendyT on January 29, 2015, 17:00
Thank you Sean for the script and than you Ron for the Tampermonkey tip :-)
Title: Re: Canva
Post by: Smilla on January 30, 2015, 13:38
So our new uploads are there just not visible to us?

Glad to hear the backlog is being cleared, wise move!
Title: Re: Canva
Post by: [email protected] on January 30, 2015, 20:48
So our new uploads are there just not visible to us?
Correct. 

Glad to hear the backlog is being cleared, wise move!
Sure.
Title: Re: Canva
Post by: sgoodwin4813 on January 31, 2015, 09:08
New uploads are showing up but it is taking a few days
Title: Re: Canva
Post by: [email protected] on January 31, 2015, 21:12
New uploads are showing up but it is taking a few days

They did, but they won't.  We put some recent uploads through earlier this week to keep the queue full while the next batch of old images was coming into the queue (it's a slower process).  Please don't expect any new uploads to come online for a month or two. 
Title: Re: Canva
Post by: w7lwi on January 31, 2015, 22:14
Lee, I've got several old images (September/October vintage).  Some say "in review",  Others say "Processing",  And one or two that say "Pending Cutout."

The in review I understand.

The pending cutout images were part of some of your early-on problems.  These, like others already approved, are PNG images with clean edges and transparent backgrounds and should not be in the cutout queue.

Those marked processing were also part of the early-on problems. Their status was changed from whatever they were originally to "processing" and have been sitting ever since.  I have no idea what the term "processing" represents.

I assume those marked in review will be handled in due course.  I'm most concerned about the other two categories.  Will they be reviewed, like others, in the order they were received or are they lost forever and should be uploaded again?
Title: Re: Canva
Post by: [email protected] on January 31, 2015, 22:23
Lee, I've got several old images (September/October vintage).  Some say "in review",  Others say "Processing",  And one or two that say "Pending Cutout."

The in review I understand.

The pending cutout images were part of some of your early-on problems.  These, like others already approved, are PNG images with clean edges and transparent backgrounds and should not be in the cutout queue.
If there's just a few of these, email me their Media IDs and I'll fix them up.  If there's a lot, email me to let me know - I can't tell who you are by your forum name otherwise I'd have done it now. 

Those marked processing were also part of the early-on problems. Their status was changed from whatever they were originally to "processing" and have been sitting ever since.  I have no idea what the term "processing" represents.
Consider these to be the same as 'In review' - they'll be resubmitted at the end of the backlog too. 


I assume those marked in review will be handled in due course.  I'm most concerned about the other two categories.  Will they be reviewed, like others, in the order they were received or are they lost forever and should be uploaded again?

Nothing is lost, and uploading again won't do anything (duplicate files are ignored).  As much as we're a mess right now, it's an organised mess and we know exactly where every file is (and where it's supposed to be).  ;)
Title: Re: Canva
Post by: w7lwi on February 01, 2015, 14:56
Lee, thank you.  As I mentioned there are only one or two (or thereabouts) images in the cut-out queue.  I'll e-mail you their I.D. numbers separately.  As to the others, I'll wait patiently for the backlog to be caught up.
Title: Re: Canva
Post by: [email protected] on February 01, 2015, 18:12
Lee, thank you.  As I mentioned there are only one or two (or thereabouts) images in the cut-out queue.  I'll e-mail you their I.D. numbers separately.  As to the others, I'll wait patiently for the backlog to be caught up.

Got them, thanks.  All fixed up. 
Title: Re: Canva
Post by: w7lwi on February 01, 2015, 22:48
Lee, thank you.  As I mentioned there are only one or two (or thereabouts) images in the cut-out queue.  I'll e-mail you their I.D. numbers separately.  As to the others, I'll wait patiently for the backlog to be caught up.

Got them, thanks.  All fixed up.

All is good.  Appreciate the help.

Cheers
Title: Re: Canva
Post by: amabu on February 02, 2015, 10:11
Hi Lee,

some of my pictures have "Rejected (S)" as a status. I assume that means a "soft" rejection, right?
But where can I find the rejection reason?
Soft rejections make no sense if I don´t know what needs to be improved.
Title: Re: Canva
Post by: [email protected] on February 05, 2015, 21:37
Hi Lee,

some of my pictures have "Rejected (S)" as a status. I assume that means a "soft" rejection, right?
But where can I find the rejection reason?
Soft rejections make no sense if I don´t know what needs to be improved.

I agree 100%.  We've got that on our list of things to fix.  We have the data, it's just got some non-relevant stuff in the same field that we have to remove before we make it visible on the page.  If you have only a few that you'd like me to look up for you, send me the Media IDs (11-character code starting with M from the Your Portfolio page). 
Title: Re: Canva
Post by: Monkeyman on February 12, 2015, 18:25
Any point in uploading vectors to Canva? Most of the vector elements seems to be free. And when you search you mostly get photos, even if you include the keyword "vector". And what format (page size) should I go for if I make complete designs? There are so many to chose from. Which ones sell the most?
Title: Re: Canva
Post by: [email protected] on February 12, 2015, 18:43
Any point in uploading vectors to Canva? Most of the vector elements seems to be free. And when you search you mostly get photos, even if you include the keyword "vector". And what format (page size) should I go for if I make complete designs? There are so many to chose from. Which ones sell the most?

We have a massive backlog of vectors and we're not yet working through it at a meaningful pace. If you already have a contributor account you might as well upload as part of your regular workflow, but don't expect your files to come online any time soon. If you don't already have a contributor account you're welcome to apply, but we're being extremely selective now.

I presume the second part of your question relates to the layouts in the Canva designer. As a contributor you don't need to worry about that. All images can be used in any layout.
Title: Re: Canva
Post by: Monkeyman on February 12, 2015, 20:40
Any point in uploading vectors to Canva? Most of the vector elements seems to be free. And when you search you mostly get photos, even if you include the keyword "vector". And what format (page size) should I go for if I make complete designs? There are so many to chose from. Which ones sell the most?

We have a massive backlog of vectors and we're not yet working through it at a meaningful pace. If you already have a contributor account you might as well upload as part of your regular workflow, but don't expect your files to come online any time soon. If you don't already have a contributor account you're welcome to apply, but we're being extremely selective now.

I presume the second part of your question relates to the layouts in the Canva designer. As a contributor you don't need to worry about that. All images can be used in any layout.

Thanks for a quick answer!

Yes, I noticed that all images can be used in any layout, but if I create something in american letter format (a full page with another background color than white) for instance, it won't be very useful in a square layout since it would leave white areas on the sides. I was just wondering if any layout are extra popular.

And what about sets of design elements? A set of icons for instance. Would I have to separate them and create one vector file per icon? I guess it would be quite a lot of work for the staff at Canva to do that... unless you have some smart software.

And a final question. I saw that EPS or SVG are acceptable formats. Does the EPS files have to be EPS8? Or can I use transparency and upload EPS10 files?
Title: Re: Canva
Post by: [email protected] on February 12, 2015, 20:51
Thanks for a quick answer!

Yes, I noticed that all images can be used in any layout, but if I create something in american letter format (a full page with another background color than white) for instance, it won't be very useful in a square layout since it would leave white areas on the sides. I was just wondering if any layout are extra popular.

And what about sets of design elements? A set of icons for instance. Would I have to separate them and create one vector file per icon? I guess it would be quite a lot of work for the staff at Canva to do that... unless you have some smart software.

And a final question. I saw that EPS or SVG are acceptable formats. Does the EPS files have to be EPS8? Or can I use transparency and upload EPS10 files?

We're a design tool, so we're after design elements, not finished designs, which is what "american letter format" sounds like.  If you're interested in that sort of work, check out our designers program:  http:www.canva.com/designers
If you submit something through our contributor program that looks more like a design than a design element, it'll be rejected.

For now, sets go into the Too Hard Basket.  We've built a tool that allows us to separate them into individual files with incredible speed, but it's not finished and finishing / implementing it isn't currently high on the priority list.  We're not asking anyone to split their sets for us, but we don't object if that's something you want to do. I don't recommend you invest any time in that until we get our vector pipeline operating at a better rate (it's currently crawling painfully slowly).

EPS 8 and 10 are both fine.  :)
Title: Re: Canva
Post by: Jo Ann Snover on February 19, 2015, 13:28
...Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall...

Can you give us an idea of what date you're up to now?

I haven't seen anything from my backlog get reviewed (oldest in queue is October 4, 2014); my last approved file was uploaded September 10th, less than a month before the oldest pending item. I was hoping to see something happening by now and just wanted to be sure these ancient files weren't invisible in the system at this point.
Title: Re: Canva
Post by: [email protected] on February 19, 2015, 13:50
...Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall...

Can you give us an idea of what date you're up to now?

I haven't seen anything from my backlog get reviewed (oldest in queue is October 4, 2014); my last approved file was uploaded September 10th, less than a month before the oldest pending item. I was hoping to see something happening by now and just wanted to be sure these ancient files weren't invisible in the system at this point.

If only it were that clean.  The backlog isn't ordered by date.  I don't think it's ordered by anything much.  To help you manage your expectations, I don't think we'll be catching up on the backlog for another two months based on how fast we've been going so far. 

Don't worry about old files going missing.  So far we haven't lost any files.  :)
Title: Re: Canva
Post by: Jo Ann Snover on February 23, 2015, 23:49
I'm so excited - 20 or so of my backlogged images are now online! It appears they are being handled in date order (these were from October 4th and newer ones are still in review).

There were a couple that had a (S) rejection - does that mean soft, and is there any way to know what Canva didn't like? If not, it doesn't matter much - I wouldn't resubmit anyway, but if there is a subject matter you don't want more of, or processing you didn't want, it helps to know. Saves both of us time in the long run.
Title: Re: Canva
Post by: [email protected] on February 24, 2015, 11:29
I'm so excited - 20 or so of my backlogged images are now online! It appears they are being handled in date order (these were from October 4th and newer ones are still in review).

There were a couple that had a (S) rejection - does that mean soft, and is there any way to know what Canva didn't like? If not, it doesn't matter much - I wouldn't resubmit anyway, but if there is a subject matter you don't want more of, or processing you didn't want, it helps to know. Saves both of us time in the long run.

Hey Jo Ann, I'm glad to hear you're excited.  We have more reviewers coming out of training and starting to work now, so our progress on the backlog is picking up. 

We have an issue that prevents us from displaying the data about the rejection reasons, but just email me the Media IDs and I'll let you know what they were.  Rejected(S) does indeed mean 'soft' rejection. 
Title: Re: Canva
Post by: pixel8 on February 24, 2015, 14:39
So on Canva all sales are $1 and the royalty is 35% so .35 cent to the contributor every time which would mean that no matter how large or small an image would go for.35 cent? So as where on Alamy I might make $200 for an image at its largest size on Canva I make .35 cent?
Title: Re: Canva
Post by: Sean Locke Photography on February 24, 2015, 14:41
So on Canva all sales are $1 and the royalty is 35% so .35 cent to the contributor every time which would mean that no matter how large or small an image would go for.35 cent? So as where on Alamy I might make $200 for an image at its largest size on Canva I make .35 cent?

Yes, but the usage is restricted to their online design program.
Title: Re: Canva
Post by: pixel8 on February 24, 2015, 14:45
So on Canva all sales are $1 and the royalty is 35% so .35 cent to the contributor every time which would mean that no matter how large or small an image would go for.35 cent? So as where on Alamy I might make $200 for an image at its largest size on Canva I make .35 cent?

Yes, but the usage is restricted to their online design program.

Why would that be good? If someone makes a flyer for example they print it off and go to Kinkos, or if they make an album cover they then take the design to a printing place, I guess I don't understand how having the image restricted to their online design program is any different then purchasing an image and doing something with it on your own computer as a graphic designer?
Title: Re: Canva
Post by: Jo Ann Snover on February 24, 2015, 14:59
..., I guess I don't understand how having the image restricted to their online design program is any different then purchasing an image and doing something with it on your own computer as a graphic designer?

You never get the image on your computer is the difference. It's micro rights managed licensing, in effect. $1 lets you use it in one project, and if you have 4 projects you pay $4. RF licensing you get the money once and that's it.

The reason having it in their design program matters is that it provides a way of enforcing usage. At microstock prices, who'd police the traditional rights managed license? Something you paid for the rights for a book cover in Germany only for 12 months and now you're using it worldwide over 3 years and owe extra money. Getty could afford to chase people up when licenses for that sort of usage were very expensive.
Title: Re: Canva
Post by: dirkr on February 24, 2015, 14:59
So on Canva all sales are $1 and the royalty is 35% so .35 cent to the contributor every time which would mean that no matter how large or small an image would go for.35 cent? So as where on Alamy I might make $200 for an image at its largest size on Canva I make .35 cent?

Yes, but the usage is restricted to their online design program.

Why would that be good? If someone makes a flyer for example they print it off and go to Kinkos, or if they make an album cover they then take the design to a printing place, I guess I don't understand how having the image restricted to their online design program is any different then purchasing an image and doing something with it on your own computer as a graphic designer?

The regular RF license on any other allows the buyer to use the image in as many designs as he wants (for one customer). So he can use it on hundred different flyers, newspaper ads, websites, mailings, and all we get is a single royalty (as low as $0,25 on e.g. Shutterstock).

On Canva each of these different designs would need a separate purchase.

I have to say I was critical at first (as I posted early in this thread), but now I do see that in a different light.

And they do sell.
Title: Re: Canva
Post by: pixel8 on February 24, 2015, 16:53
..., I guess I don't understand how having the image restricted to their online design program is any different then purchasing an image and doing something with it on your own computer as a graphic designer?

You never get the image on your computer is the difference. It's micro rights managed licensing, in effect. $1 lets you use it in one project, and if you have 4 projects you pay $4. RF licensing you get the money once and that's it.

The reason having it in their design program matters is that it provides a way of enforcing usage. At microstock prices, who'd police the traditional rights managed license? Something you paid for the rights for a book cover in Germany only for 12 months and now you're using it worldwide over 3 years and owe extra money. Getty could afford to chase people up when licenses for that sort of usage were very expensive.

so does Canva provide on demand printing like Cafe Press or something, otherwise how else would you print some of the products you can design if it can never leave their design program?
Title: Re: Canva
Post by: Jo Ann Snover on February 24, 2015, 18:18
so does Canva provide on demand printing like Cafe Press or something, otherwise how else would you print some of the products you can design if it can never leave their design program?

You download a PNG or PDF of your entire design, not the individual pieces. So if you have text over the photo, for example, that's how it prints and to change that you need to go and modify the design on Canva. I think you get to modify the design within 24 hours without paying again, but after that you'd pay a second time as if it were a new design (not certain about that as I don't use the site as a designer).
Title: Re: Canva
Post by: cascoly on February 25, 2015, 22:11
So on Canva all sales are $1 and the royalty is 35% so .35 cent to the contributor every time which would mean that no matter how large or small an image would go for.35 cent? So as where on Alamy I might make $200 for an image at its largest size on Canva I make .35 cent?

Yes, but the usage is restricted to their online design program.

another factor is that sales thru alamy, esp'ly $200 have dried up for most people.  I've made more from canva than alamy or IS over the last 6 months
Title: Re: Canva
Post by: Silken Photography on February 25, 2015, 22:17
Woo, the other day I had 47 images approved, now I have 200!  Go go new reviewers, and thank you :)
Title: Re: Canva
Post by: Tabimura on February 26, 2015, 06:14
Reviews are indeed picking up and so are sales. I'm quite happy with Canva!
Title: Re: Canva
Post by: Semmick Photo on February 26, 2015, 06:42
Well half my portfolio was rejected in hindsight. Causing my drop in sales.
Title: Re: Canva
Post by: [email protected] on February 26, 2015, 10:52
Well half my portfolio was rejected in hindsight. Causing my drop in sales.

Others may have a similar experience at the moment as we clean up earlier reviewing errors and bring the collection in line with our new strategy of a smaller, higher-quality collection.  As I said to Semmick by email, this wasn't a light decision and we regret not getting these things right from the start.  But startups are nothing if not fast learning experiences, and we're adapting to what we learn as we go. 
Title: Re: Canva
Post by: Semmick Photo on February 26, 2015, 10:58
Well half my portfolio was rejected in hindsight. Causing my drop in sales.

Others may have a similar experience at the moment as we clean up earlier reviewing errors and bring the collection in line with our new strategy of a smaller, higher-quality collection.  As I said to Semmick by email, this wasn't a light decision and we regret not getting these things right from the start.  But startups are nothing if not fast learning experiences, and we're adapting to what we learn as we go.

I understand, but I am not happy with it. My sales were slashed by 85%. What I dont understand is that they are called 'reviewing errors' but the images are high quality accepted on all agencies.

However, I am going through my portfolio tomorrow, manually, and make a list for you, because many images are stuck in processing or have a broken thumbnail and are rejected because of that. Maybe we can work on fixing these issues, and I will then also know what work I still have to submit.

Some good sellers were rejected, maybe then can be reconsidered. But I will take that off line with you.

Cheers
Ron
Title: Re: Canva
Post by: [email protected] on February 26, 2015, 11:13
Well half my portfolio was rejected in hindsight. Causing my drop in sales.

Others may have a similar experience at the moment as we clean up earlier reviewing errors and bring the collection in line with our new strategy of a smaller, higher-quality collection.  As I said to Semmick by email, this wasn't a light decision and we regret not getting these things right from the start.  But startups are nothing if not fast learning experiences, and we're adapting to what we learn as we go.

I understand, but I am not happy with it. My sales were slashed by 85%. What I dont understand is that they are called 'reviewing errors' but the images are high quality accepted on all agencies.
We knew we were going to upset contributors with this change, but I'm very happy you understand. 

We don't dispute that the images were accepted at other agencies, though the "high quality" part is more subjective.  Every agency draws the quality line where they believe it works for them.  Our line is just in a different spot to some others.

However, I am going through my portfolio tomorrow, manually, and make a list for you, because many images are stuck in processing or have a broken thumbnail and are rejected because of that. Maybe we can work on fixing these issues, and I will then also know what work I still have to submit.
I wouldn't bother with this.  All images that are stuck in processing will be unstuck in time.  If you can see them in your portfolio page, they're in our database and won't get lost.  We haven't lost any images yet.  If you uploaded them in the last month or so, they haven't been submitted, but they are still in the file system.  Those images will be submitted when we finish with the backlog.  If the thumbnail is broken that means the image is broken.  Those ones you can upload again. 


Some good sellers were rejected, maybe then can be reconsidered. But I will take that off line with you.

Cheers
Ron
No worries.  Happy to discuss this with you, though the fact that images are "good sellers" doesn't carry any weight with us.  We're after imagery that enables our customers to create beautiful designs.  If we don't think an image can achieve that, we won't take it, regardless of any sales history. 

Thanks for your patience and understanding, Ron.  :)
Title: Re: Canva
Post by: sgoodwin4813 on February 26, 2015, 13:41
Lee,

    Is there some sort of general guidance available about what you do and do not want?  In my (limited) experience what sells seems to be under the general categories of isolations or backgrounds, which makes sense to me given your platform.  Are those what you are mostly looking for or is there something else that is better?  What kinds of images do you definitely not want?  A little guidance about general directions might save us all some time.  Thanks.

(Sorry for asking if this has already been stated some place but I have not seen it)
Title: Re: Canva
Post by: BD on February 26, 2015, 14:51
I have an image that sold on YOUR SITE 78 times that someone decided to just delete. In fact, in just one month it sold 34 times on your site. Are you going to really tell me your customers think that file is not quality and they don’t want it?

There is another agency that has had huge success by paying attention to what its customers want instead of what they think is quality.

Are you guys still deleting images?
Title: Re: Canva
Post by: Semmick Photo on February 26, 2015, 14:58
I have an image that sold on YOUR SITE 78 times that someone decided to just delete. In fact, in just one month it sold 34 times on your site. Are you going to really tell me your customers think that file is not quality and they don’t want it?

There is another agency that has had huge success by paying attention to what its customers want instead of what they think is quality.

Are you guys still deleting images?

I had an image which most likely was used in a template, it sold like gangbusters in January and it was then deleted.
Title: Re: Canva
Post by: Jo Ann Snover on February 26, 2015, 16:37
I have an image that sold on YOUR SITE 78 times that someone decided to just delete. In fact, in just one month it sold 34 times on your site. Are you going to really tell me your customers think that file is not quality and they don’t want it?
...

If 78 sales or fewer were the retention criteria, they'd delete all 240 of my images there! And I've checked a couple of times today to see if anything's been deleted, but so far not.

I cut & paste the sales pages into an excel spreadsheet, sorted them in order of download totals and about half have been downloaded, not one of them sold 78 times.

I understand the idea that sales at other agencies aren't something Canva wants to consider, but I'm truly puzzled as to why an image with demonstrable sales on Canva would be removed - unless there were model release, property release or other IP issues (like it's of a cruise ship, or has a visible logo or something that would only fly as editorial).
Title: Re: Canva
Post by: No Free Lunch on February 26, 2015, 16:51
I have an image that sold on YOUR SITE 78 times that someone decided to just delete. In fact, in just one month it sold 34 times on your site. Are you going to really tell me your customers think that file is not quality and they don’t want it?
...

If 78 sales or fewer were the retention criteria, they'd delete all 240 of my images there!

In my case 2,923 images (my entire collection) will be deleted  :-\

Title: Re: Canva
Post by: Semmick Photo on February 26, 2015, 17:00
From what I understand they want pretty images to represent Canva, not ugly images that sell a lot. Beautiful images make beautiful designs.
Title: Re: Canva
Post by: BD on February 26, 2015, 17:02
I have an image that sold on YOUR SITE 78 times that someone decided to just delete. In fact, in just one month it sold 34 times on your site. Are you going to really tell me your customers think that file is not quality and they don’t want it?
...

If 78 sales or fewer were the retention criteria, they'd delete all 240 of my images there! And I've checked a couple of times today to see if anything's been deleted, but so far not.

I cut & paste the sales pages into an excel spreadsheet, sorted them in order of download totals and about half have been downloaded, not one of them sold 78 times.

I understand the idea that sales at other agencies aren't something Canva wants to consider, but I'm truly puzzled as to why an image with demonstrable sales on Canva would be removed - unless there were model release, property release or other IP issues (like it's of a cruise ship, or has a visible logo or something that would only fly as editorial).

There were no issues like that. It is a background image with no people, etc., in it. It has been accepted and sold well on all other agencies I contribute to. I am equally as puzzled.
Title: Re: Canva
Post by: Painter on February 26, 2015, 17:16
It must be some kind of mistake if they deleted an image that has had 78 sales...

None of my images at Canva have been deleted yet...and I hope I will not have so many deleted when they will go through my portfolio. This month is BME for me at Canva, I do better there now than most months at SS.
Title: Re: Canva
Post by: objowl on February 26, 2015, 17:21
The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare.   Maybe we can expect plenty of ODs at other agencies?
Title: Re: Canva
Post by: Fairplay on February 26, 2015, 17:26
"We have more reviewers coming out of training and starting to work now..."

I have deleted images from my portfolio too, but I don't know which ones exactly. Maybe some of the new reviewers started to work now!  ???
I believe they don't even know how many times an image is sold. AFAIK there's no counter of the sales for the individual images.
Title: Re: Canva
Post by: Jo Ann Snover on February 26, 2015, 17:38
... AFAIK there's no counter of the sales for the individual images.

Not on the site; that's where excel's COUNTIF() function helped me in seeing how many images had sold in what quantities, but I used data from my sales pages

If reviewers are unable to see if an image is sold, I think the point made above that this will greatly inconvenience designers when they can't use their design elements again because Canva removed an image they used should prompt Canva to review this deletion policy.

Lee?
Title: Re: Canva
Post by: [email protected] on February 26, 2015, 21:26
Lee,

    Is there some sort of general guidance available about what you do and do not want?  In my (limited) experience what sells seems to be under the general categories of isolations or backgrounds, which makes sense to me given your platform.  Are those what you are mostly looking for or is there something else that is better?  What kinds of images do you definitely not want?  A little guidance about general directions might save us all some time.  Thanks.

(Sorry for asking if this has already been stated some place but I have not seen it)

We want almost everything.  We don't want images with text on them as that's what the Canva editor is for.  We don't want nudity, violence or anything that school teachers wouldn't want their kids seeing.  And isolated images go into a massive and slow cut-out queue, so don't put any extra effort into uploading those.  Otherwise, we're happy to take everything.  :)

I have an image that sold on YOUR SITE 78 times that someone decided to just delete. In fact, in just one month it sold 34 times on your site. Are you going to really tell me your customers think that file is not quality and they don’t want it?

There is another agency that has had huge success by paying attention to what its customers want instead of what they think is quality.

Are you guys still deleting images?


Images get deleted for lots of different reasons.  If you're confused, email me the Media ID and I'll give you more info.  I very frequently overturn deletions and approvals (our reviewers are mostly new and we're still refining our policies), but I can't ever make any promises. 

The people doing 'some' of the cleaning up don't see the quantity of sales of an image.  That's not a factor we want to take into consideration.  There are some horrible images that sold many times simply because they were in the collection early, or were at the top of the search results for a certain keyword combination.  So we know some of our customers think those images are good enough.  But part of enabling beautiful design is ensuring our customers get exposed to beautiful images.  You and I know a lot of very weak images get sold in microstock, sometimes many times.  Not all the buyers are so-called "sophisticated buyers" who know a good image from a not-so-good image.  Part of our service, and that of any microstock agency, is image curation - getting the best images in front of the buyers at the right time.  A big part of that is removing the poor images from the collection. 

So yes, I'm going to tell you want you don't want to hear.  Some images that have sold many times are going to be removed.  And again, happy to discuss specific images with you if you email me the Media ID. 

I had an image which most likely was used in a template, it sold like gangbusters in January and it was then deleted.

Same goes for you and everyone else, Ron.  Just email me specifics and I'll take a look.  Sometimes I can overturn the decision, but 78 sales or more won't save a weak image. 

If 78 sales or fewer were the retention criteria, they'd delete all 240 of my images there! And I've checked a couple of times today to see if anything's been deleted, but so far not.

I cut & paste the sales pages into an excel spreadsheet, sorted them in order of download totals and about half have been downloaded, not one of them sold 78 times.

I understand the idea that sales at other agencies aren't something Canva wants to consider, but I'm truly puzzled as to why an image with demonstrable sales on Canva would be removed - unless there were model release, property release or other IP issues (like it's of a cruise ship, or has a visible logo or something that would only fly as editorial).

"...a couple of times today..." ???  Wow, when do you get time to shoot?  ;)  So stoked that we've become this important so quickly. 

The cleanup is happening on two fronts:  the top of the search results for most-searched terms, and contributor by contributor.  If none of yours have been deactivated it's possible that we re-reviewed your portfolio and didn't remove any, but also possible we haven't got to your portfolio just yet. 

But for anyone with a strong portfolio and no missed-at-review isolated shots, you have very little to worry about. 

From what I understand they want pretty images to represent Canva, not ugly images that sell a lot. Beautiful images make beautiful designs.

This.
It must be some kind of mistake if they deleted an image that has had 78 sales...

None of my images at Canva have been deleted yet...and I hope I will not have so many deleted when they will go through my portfolio. This month is BME for me at Canva, I do better there now than most months at SS.

Happy to hear you're doing so well with us.  We'll do what we can to continue the growth.  :)

The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare.   Maybe we can expect plenty of ODs at other agencies?

Actually, the single use license does the opposite.  Because there's no financial incentive to use the same image as there is at other agencies, they go looking for different or better images.  In the case where they want to use the same image for continuity across various designs, they're almost always doing the designs all together.  And despite what you may believe reading this thread, we've actually removed a very small quantity of images (less that what we add on a single, typical day). 

And just for clarity, if a customer has already placed an image into a design before the design gets removed, they don't lose the image.  It's still available for purchase via that design, just not available to put into any new designs.  This is mentioned in our Contributor Agreement, which of course you've all read.  ;)

"We have more reviewers coming out of training and starting to work now..."

I have deleted images from my portfolio too, but I don't know which ones exactly. Maybe some of the new reviewers started to work now!  ???
I believe they don't even know how many times an image is sold. AFAIK there's no counter of the sales for the individual images.

You can see them in the Your Portfolio page.  They'll say "Rejected".  We don't display the sale count to the public or to contributors (yet, we will!), but of course we have that information for our own purposes. 

... AFAIK there's no counter of the sales for the individual images.

Not on the site; that's where excel's COUNTIF() function helped me in seeing how many images had sold in what quantities, but I used data from my sales pages

If reviewers are unable to see if an image is sold, I think the point made above that this will greatly inconvenience designers when they can't use their design elements again because Canva removed an image they used should prompt Canva to review this deletion policy.

Lee?

I'm really sorry you have to use spreadsheets and monkeywrench scripts to get the data.  We have great plans for our contributor backend, but it's just difficult to get it to the top of the priority list.  But it is getting closer. 

As I mentioned above, designers aren't inconvenienced if images in their designs get removed.  They can still use them, they just can't add them to other designs.  We actually do think these policies through before they're implemented.  :/


To all, thanks again for the active topic.  We're still chuffed to read such passionate complaints, suggestions and discussion about our business so early after our launch.  We really didn't think we'd become important enough for anyone to care as quickly as this. 

And again, anyone who'd like specific feedback or info about anything to do with their images is welcome to email me directly at any time. 
Title: Re: Canva
Post by: Jo Ann Snover on February 26, 2015, 23:12

"...a couple of times today..." ???  Wow, when do you get time to shoot?  ;)  So stoked that we've become this important so quickly. 


:)

What's actually going on - in my case anyway - is that I feel Canva, as a new agency, is in a phase of its development where contributor input can make a difference.

Later on, it won't matter at all/as much what contributors say. I think your business model has a lot of potential and to the extent I can, I'd like to influence the contributor end of things by giving input while that's still possible.

Once you're big and successful, we can happily ignore each other :)
Title: Re: Canva
Post by: BD on February 26, 2015, 23:20

...The people doing 'some' of the cleaning up don't see the quantity of sales of an image.  That's not a factor we want to take into consideration.  There are some horrible images that sold many times simply because they were in the collection early, or were at the top of the search results for a certain keyword combination.  So we know some of our customers think those images are good enough.  But part of enabling beautiful design is ensuring our customers get exposed to beautiful images.  You and I know a lot of very weak images get sold in microstock, sometimes many times.  Not all the buyers are so-called "sophisticated buyers" who know a good image from a not-so-good image.  Part of our service, and that of any microstock agency, is image curation - getting the best images in front of the buyers at the right time.  A big part of that is removing the poor images from the collection... 


That's pretty insulting (to both your contributors and your buyers).
Title: Re: Canva
Post by: ipag on February 27, 2015, 00:52
hello Lee, I can't wait to have my portfolio with you, my upload is still waiting your review....
Title: Re: Canva
Post by: Anyka on February 27, 2015, 02:19
It's a pity that the backlog of the images to be cut out is so massive.  A design service should have a huge amount of cutout images or images on white or black.  As it is now, Canva has LESS images on white/black because they are "being cutout".  But many buyers don't need a cutout image, just an image on white.  So why can Canva not accept all isolated photos, especially the ones with a truly white/black background and replace them, later on, by a cutout version?
Title: Re: Canva
Post by: Smilla on February 27, 2015, 03:32
Glad to see some of my September/October images being reviewed at last, worth the wait though as this site is really appealing on so many levels for contributors and buyers alike.

One thing that bugs me is I had a fair few Soft Rejects due to being less than 4 megapixels but only because I've cut the images out myself and hence made the images smaller in the process. If I'd left them on a white background to be cut-out in house would they still be rejected? A lot of effort went into changing them to transparent png files.

And not having any confirmation that new uploads have been successful is a bit off putting (even just an update on the Portfolio number would be a big help to assure the uploader they're not just disappearing into the ether) Gives you a psychological push to keep going particularly when reviews are..sporadic.
Title: Re: Canva
Post by: Semmick Photo on February 27, 2015, 03:36
The contributor side is horrible, and they acknowledge that, but there is not much priority to change that. They focus on the buyer side first. I understand that, but its annoying as hell. LOL
Title: Re: Canva
Post by: Smilla on February 27, 2015, 03:48
Yep annoying as hell lol .....but because support (Lee!) has been so supportive through the whole time I've been with them and the fact they must be doing something right on the buyers side as sales are very positive I'm prepared to put up with pretty much anything from Canva (apart from a reduction in royalties  :P)
Title: Re: Canva
Post by: sharpshot on February 27, 2015, 04:56
I don't like inexperienced reviewers guessing what buyers want.  If a buyer can't find what they want, they will go to another site.  So I think sites should accept almost everything.  They can make their site look the way they want it through the search.  Removing images that have sold well or that are likely to sell well costs us and the site time and money, makes no sense to me.

In theory it might be nice to only have a collection of images that fit a sites ethos but who wants to end up like ImageVortex?
Title: Re: Canva
Post by: ShadySue on February 27, 2015, 06:00
Are you editing to a US aesthetic only/mainly, or are you also considering international style differences, which can be huge?
Title: Re: Canva
Post by: [email protected] on February 27, 2015, 09:13

"...a couple of times today..." ???  Wow, when do you get time to shoot?  ;)  So stoked that we've become this important so quickly. 


:)

What's actually going on - in my case anyway - is that I feel Canva, as a new agency, is in a phase of its development where contributor input can make a difference.

Later on, it won't matter at all/as much what contributors say. I think your business model has a lot of potential and to the extent I can, I'd like to influence the contributor end of things by giving input while that's still possible.

Once you're big and successful, we can happily ignore each other :)

Contributors influence new agencies who haven't done proper research.  In Canva's case, that's one of my core functions.  I represent contributor needs in decision-making, including identifying which suggestions we need to ignore.  There's a massive difference between what the top-selling contributors consistently want and what gets requested / suggested in here.  Contributors haven't yet influenced a single policy decision.  The only thing we did in response to contributors was to stop reviewing new submissions while we clear the backlog - a non-permanent decision. 

That being said, we will NEVER ignore our contributors, at least as long as I'm working at the company.  Whether suggestions are already on our roadmap or on the ignore list, I acknowledge them and explain our reasoning.  We view contributors as key partners, and while there's always some that are more trouble than they're worth, we never want anyone to feel that we're ignoring them.  ;)

hello Lee, I can't wait to have my portfolio with you, my upload is still waiting your review....


We're making great progress on the backlog.  Hopefully it won't be too much longer.  Another month or two and we'll be caught up.  Thanks for your patience.  :)

It's a pity that the backlog of the images to be cut out is so massive.  A design service should have a huge amount of cutout images or images on white or black.  As it is now, Canva has LESS images on white/black because they are "being cutout".  But many buyers don't need a cutout image, just an image on white.  So why can Canva not accept all isolated photos, especially the ones with a truly white/black background and replace them, later on, by a cutout version?

It's more complicated than that.  We know a lot of designers could use the isolated-on-white images, but in testing many users who were not professional designers (most of our market) were confused by layering and had trouble using isolated images. The decision to keep isolated images out of the collection was well considered. 

Glad to see some of my September/October images being reviewed at last, worth the wait though as this site is really appealing on so many levels for contributors and buyers alike.

One thing that bugs me is I had a fair few Soft Rejects due to being less than 4 megapixels but only because I've cut the images out myself and hence made the images smaller in the process. If I'd left them on a white background to be cut-out in house would they still be rejected? A lot of effort went into changing them to transparent png files.

And not having any confirmation that new uploads have been successful is a bit off putting (even just an update on the Portfolio number would be a big help to assure the uploader they're not just disappearing into the ether) Gives you a psychological push to keep going particularly when reviews are..sporadic.

Yes, any file that's less than 4 megapixels will be rejected.  I know it's a lot of effort - that's why we're not doing it very fast.  It's super expensive to do well. 

We're working on the ingestion side too.  We know it sucks. 

The contributor side is horrible, and they acknowledge that, but there is not much priority to change that. They focus on the buyer side first. I understand that, but its annoying as hell. LOL

It's annoying as hell for me too as I'm the one who has to field the complaints and deal with all the support required.  But as someone heavily invested in the success of the business, I don't disagree with the priorities.  And as a contributor myself, I also prefer sales to a better back-end. 

I don't like inexperienced reviewers guessing what buyers want.  If a buyer can't find what they want, they will go to another site.  So I think sites should accept almost everything.  They can make their site look the way they want it through the search.  Removing images that have sold well or that are likely to sell well costs us and the site time and money, makes no sense to me.

In theory it might be nice to only have a collection of images that fit a sites ethos but who wants to end up like ImageVortex?

The reviewers don't guess.  They're given very clear and comprehensive guidelines. 

Search optimisation is a big thing.  With Solr or cloudsearch you can get a lot of the way quickly and easily, but to go past that level requires a lot of backend integration and collecting new data points.  We'll always be doing more and more with search, but removing weak images has a massive impact on the quality of search and the customer experience. 

Are you editing to a US aesthetic only/mainly, or are you also considering international style differences, which can be huge?

We're not going that deep.  We're looking primarily at technical quality, with some very basic, generic style factors (like total snapshots with no production). 


Thanks again all!!
Title: Re: Canva
Post by: Sean Locke Photography on February 27, 2015, 09:27
Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
Title: Re: Canva
Post by: Semmick Photo on February 27, 2015, 09:44
Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.
Title: Re: Canva
Post by: Semmick Photo on February 27, 2015, 09:50
Hmm, I guess we there are no top-selling contributors in this thread then. Thanks for the sympathy though, and for responding to us simple pain-in-the-arses.  ;)
Title: Re: Canva
Post by: Jo Ann Snover on February 27, 2015, 11:46
I guess we've been told. I won't bother Canva with any more suggestions or comments as they apparently don't need or want them.
Title: Re: Canva
Post by: Deyan Georgiev Photography on February 27, 2015, 12:49
I think the most important is to give breath to Canva to build a good "stock face" with valuable selection which to attract more customers. I have no problem if they'll take just one image of my collection. This is their shop with their shelves and they are free to select what to put on sale there.
Do not worry about rejections, if one image is rejected from one agency this image can be accepted in other agency, if this image is not accepted nowhere the problem is in this particular image. If one image have sales in Canva and then is removed from sale, because of the whole Canva's face and strategy not worry, because this will bring you more sales on your other images in Canva. Just to believe them.

I hope with my English to succeed to explain what I mean :)
Good luck to all!
Title: Re: Canva
Post by: Semmick Photo on February 27, 2015, 13:06
I have two gripes with this whole rejecting images in hindsight thing:

1. Communication beforehand about deleting my images would be highly appreciated. This is not personal, but feedback for Canva. It would have been nice to be kept in the loop before images are deleted from my portfolio.
 
2. “Thanks for being a beautiful Beta user.“ I submitted my content to help a start-up, but I am not confident that love is mutual. Now it feels like "Thanks for being a beta user, but your original content that helped us on our way is no longer needed". That message stings a bit now. SS also maintains a higher standard then when they started out, but they dont go deleting images either.

Thats all. I will get over myself, no worries. I just like to vent every now and then :P

Hoping to get my sales back by submitting better content.
Title: Re: Canva
Post by: pixel8 on February 27, 2015, 13:07
So can you submit jpg to Canva or do they have to be png? If I cut out my images will that bump up my review time and placement in the library?
Title: Re: Canva
Post by: spike on February 27, 2015, 14:13
How do I know if my portfolio has been affected by this "cleanse"?

I've had quite a few sales in the last few weeks, they really picked up, and now they're almost non-existent :/
Title: Re: Canva
Post by: [email protected] on February 27, 2015, 15:16
Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.

Unfortunately not, yet.  I know it's a pain.  We'll get there one day.  You only had two, one of which I just overturned.  I've just emailed you the details. 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.

Please ask the wizkid to send his CV.  We don't discriminate on age.  ;)

Hmm, I guess we there are no top-selling contributors in this thread then. Thanks for the sympathy though, and for responding to us simple pain-in-the-arses.  ;)

Or maybe they're just not making suggestions.  ;)

Ron, I know you think you're a PITA, but believe me, you're not.  I like people challenging our assumptions and questioning policies - it gives me a chance to explain some of the details of our strategy and demonstrate that we've considered everything very thoroughly. 

I guess we've been told. I won't bother Canva with any more suggestions or comments as they apparently don't need or want them.

I didn't mean to offend, but thanks for understanding Jo Ann.  ;)

I have two gripes with this whole rejecting images in hindsight thing:

1. Communication beforehand about deleting my images would be highly appreciated. This is not personal, but feedback for Canva. It would have been nice to be kept in the loop before images are deleted from my portfolio.
In general I don't want Canva contributors to get any nasty surprises, and had I thought any contributors would be affected so much I would have made an announcement to the email list.  What would you have done with the information?


2. “Thanks for being a beautiful Beta user.“ I submitted my content to help a start-up, but I am not confident that love is mutual. Now it feels like "Thanks for being a beta user, but your original content that helped us on our way is no longer needed". That message stings a bit now. SS also maintains a higher standard then when they started out, but they dont go deleting images either.
Ron, you're my favourite!  How much of your decision to participate was to "help us out" and how much was to earn royalties???  We're super grateful for all the support we got at the start, but we never asked anyone to help us out.  We told them our business model, cited our credentials (investors, previous businesses) and asked people to have faith that we were going to generate MONEY for them.  We're off to a great start with that, and so far nobody has pulled out for lack of earnings.  If your images "helped us on our way", you have money in your possession for it.  We really love our contributors, but we don't do what we do for love.  We do it to reward their awesome skills and artistry with as much MONEY as we can. 


Thats all. I will get over myself, no worries. I just like to vent every now and then :P

Hoping to get my sales back by submitting better content.

Yep, definitely my favourite.  :)  It's healthy to vent.  Keep it coming.  And super happy to see that you're going to get your sales back with superior content.  THAT is something we're keen to support!  ...with money.   ;)

So can you submit jpg to Canva or do they have to be png? If I cut out my images will that bump up my review time and placement in the library?

Yes, you can submit JPGs.  Only submit PNG if the image is cut out, otherwise it will be rejected.  If you cut out your own images they'll be reviewed and go into the collection if approved.  If they're isolated but not cut out, they go into the glacial cutout queue. 

How do I know if my portfolio has been affected by this "cleanse"?

I've had quite a few sales in the last few weeks, they really picked up, and now they're almost non-existent :/

Go to your sales page and click on the links to the images.  If the image has been removed you'll get a 404 page.  Sorry there's not an easier way at this time. 
Title: Re: Canva
Post by: w7lwi on February 27, 2015, 18:17
Lee, I just checked my port and was pleased to see that most of the older images that had been "in review" had been inspected and approved.  Only one "hard" rejection and one "soft" rejection.  Still 4 images pending review, but those are the last 4 uploaded last November and will likely be inspected shortly.  One question though.  I still have 12 images marked "processing"  These are all old images, uploaded before any of the images that were just reviewed.  I had previously expressed concern about these but was told they would be reviewed along with the others in this new "oldest first" scheme.  Now it appears they are still being overlooked.  What is being done with regards to these older images that have this odd designation?
Title: Re: Canva
Post by: pixsol on February 28, 2015, 02:03
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.
Title: Re: Canva
Post by: objowl on February 28, 2015, 21:07

The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare.   Maybe we can expect plenty of ODs at other agencies?

Actually, the single use license does the opposite.  Because there's no financial incentive to use the same image as there is at other agencies, they go looking for different or better images.  In the case where they want to use the same image for continuity across various designs, they're almost always doing the designs all together.  And despite what you may believe reading this thread, we've actually removed a very small quantity of images (less that what we add on a single, typical day). 

And just for clarity, if a customer has already placed an image into a design before the design gets removed, they don't lose the image.  It's still available for purchase via that design, just not available to put into any new designs.  This is mentioned in our Contributor Agreement, which of course you've all read.  ;)

Sadly no I havn't read the Contributor Agreement, leagalise is not one of my languages, I tend to follow members of the forum who seem to be clued up on these things.  Unfortunately, with Canva I appear to have made a mistake.

And just for clarity, if a customer has already placed an image into a design before the image gets removed, that design is saved for ever and a day, only if it is it sold will it be released from limbo?   
If so I would like to delete my non tied images and keep those in limbo available for sale given that they are now out of my control anyway.  How do I know which is which?
Title: Re: Canva
Post by: [email protected] on February 28, 2015, 22:01
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.

I don't know.  My guess would be not less than two months.  Sorry I can't give you anything more specific. 


The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare.   Maybe we can expect plenty of ODs at other agencies?

Actually, the single use license does the opposite.  Because there's no financial incentive to use the same image as there is at other agencies, they go looking for different or better images.  In the case where they want to use the same image for continuity across various designs, they're almost always doing the designs all together.  And despite what you may believe reading this thread, we've actually removed a very small quantity of images (less that what we add on a single, typical day). 

And just for clarity, if a customer has already placed an image into a design before the design gets removed, they don't lose the image.  It's still available for purchase via that design, just not available to put into any new designs.  This is mentioned in our Contributor Agreement, which of course you've all read.  ;)

Sadly no I havn't read the Contributor Agreement, leagalise is not one of my languages, I tend to follow members of the forum who seem to be clued up on these things.  Unfortunately, with Canva I appear to have made a mistake.

And just for clarity, if a customer has already placed an image into a design before the image gets removed, that design is saved for ever and a day, only if it is it sold will it be released from limbo?   
If so I would like to delete my non tied images and keep those in limbo available for sale given that they are now out of my control anyway.  How do I know which is which?

Deactivating all your images, as you've just done, has achieved what you're aiming for. 
Title: Re: Canva
Post by: objowl on February 28, 2015, 22:19
How so?
Title: Re: Canva
Post by: [email protected] on February 28, 2015, 22:29
How so?

Ah, sorry, deactivating all your images made them all unavailable.  We don't have any function to show you which ones are used in designs yet, but I'll ask the engineers to permanently delete all the ones that aren't. 
Title: Re: Canva
Post by: objowl on February 28, 2015, 22:43
How so?

Ah, sorry, deactivating all your images made them all unavailable.  We don't have any function to show you which ones are used in designs yet, but I'll ask the engineers to permanently delete all the ones that aren't.

Thank you, it's just that the way it is now any malevalant being could make designs using my images and tie them up forever, I would have thought that unused designs would be deleted every year or two or five.
Title: Re: Canva
Post by: pixsol on February 28, 2015, 23:07
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.

I don't know.  My guess would be not less than two months.  Sorry I can't give you anything more specific. 

Thanks Lee. So, if I upload any images today, it will show up in my portfolio in about 2 months. It will show up initially as 'In Review' and after that it will get reviewed. As long as I am using the ftp.canva.com and the password that was sent earlier, I should feel safe in transmitting my files. Am I right ?
- Thanks !
Title: Re: Canva
Post by: cascoly on March 02, 2015, 03:32
Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.

Unfortunately not, yet.  I know it's a pain.  We'll get there one day.  You only had two, one of which I just overturned.  I've just emailed you the details. 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.

Please ask the wizkid to send his CV.  We don't discriminate on age.  ;)

 

why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features
Title: Re: Canva
Post by: [email protected] on March 02, 2015, 08:12
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.

I don't know.  My guess would be not less than two months.  Sorry I can't give you anything more specific. 

Thanks Lee. So, if I upload any images today, it will show up in my portfolio in about 2 months. It will show up initially as 'In Review' and after that it will get reviewed. As long as I am using the ftp.canva.com and the password that was sent earlier, I should feel safe in transmitting my files. Am I right ?
- Thanks !

Spot on, yes.  :) 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.

Unfortunately not, yet.  I know it's a pain.  We'll get there one day.  You only had two, one of which I just overturned.  I've just emailed you the details. 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.

Please ask the wizkid to send his CV.  We don't discriminate on age.  ;)

 

why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features

Are you suggestion we have people here build the code for contributor functions on the Canva website?  Or that we build a XML download function? 
Title: Re: Canva
Post by: pixel8 on March 02, 2015, 12:36
How long does a portfolio review take? I submitted mine last week, so I am just curious.
Thanks
Title: Re: Canva
Post by: [email protected] on March 02, 2015, 12:43
How long does a portfolio review take? I submitted mine last week, so I am just curious.
Thanks

They're almost always done within 24 hours.  There's currently none outstanding.  Can you send it again? 
Title: Re: Canva
Post by: cascoly on March 02, 2015, 22:44
   


why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features

Are you suggestion we have people here build the code for contributor functions on the Canva website?  Or that we build a XML download function?

not quite - I was suggesting an interim solution - if you provide a csv or xml file for a portfolio, others can use that to write reports, sort, etc.  completely separate from whatever canva decides to add to its own contributor functions later

creating a csv or xml from a database table is usually a db utility already available - so just a small bit of work on canva's part can create a really valuable resource for artists. 
Title: Re: Canva
Post by: [email protected] on March 03, 2015, 10:12
   


why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features

Are you suggestion we have people here build the code for contributor functions on the Canva website?  Or that we build a XML download function?

not quite - I was suggesting an interim solution - if you provide a csv or xml file for a portfolio, others can use that to write reports, sort, etc.  completely separate from whatever canva decides to add to its own contributor functions later

creating a csv or xml from a database table is usually a db utility already available - so just a small bit of work on canva's part can create a really valuable resource for artists.

That makes sense.  I imagine for a typical microstock agency with one database, this would be quite straight forward.  However, Canva is quite different.  We have a massive volume of designs being created by our users (currently about 1 per second), each of which stores images and text and all sorts of settings.  It's not ideal to use a standard SQL database for that, so we don't.  But we do use SQL for other data.  So contributor sales data is split not only across different database, but across totally different database systems.  It's not as trivial as it is for a standard microstock agency.  If we're going to put the effort into making something, we're going to build the real deal. 

That being said, providing an easy download of data has always been on our roadmap.  But it comes after providing the web-based interface that all our contributors can use, not before.

I know everything is moving slowly.  You'll need to continue being patient with us. I hope the sales success makes it worthwhile for you.  :)

Title: Re: Canva
Post by: THP Creative on March 03, 2015, 17:11
I too would prefer a proper contributor account section, over a cvs download. And yes Lee, seeing sales coming in is keeping me interested :)

Just a Q though - each month gives a month total for earnings - but is there any way to see how much in total earnings there are currently? As in, what is my accumulated total earnings? Would be good to know, as it will be hard to monitor when we reach the $100 threshold and expect payment etc.

Cheers
Title: Re: Canva
Post by: dirkr on March 03, 2015, 17:20
Go to Admin -> Your Payments.
It shows your current balance.
Title: Re: Canva
Post by: jefftakespics2 on March 03, 2015, 18:01
Still waiting from early November to get my first batch in. Unsure if they are still stuck in the queue or I should re-upload. I have no access to backend so there is no way for me to check. Is anyone else in this position still?
Title: Re: Canva
Post by: THP Creative on March 03, 2015, 18:08
Go to Admin -> Your Payments.
It shows your current balance.

Ah great, thanks dirkr!
Title: Re: Canva
Post by: sharpshot on March 04, 2015, 04:20
Still waiting from early November to get my first batch in. Unsure if they are still stuck in the queue or I should re-upload. I have no access to backend so there is no way for me to check. Is anyone else in this position still?
I would wait, they do seem to get around to reviewing eventually.
Title: Re: Canva
Post by: [email protected] on March 04, 2015, 08:11
Thanks dirkr

Still waiting from early November to get my first batch in. Unsure if they are still stuck in the queue or I should re-upload. I have no access to backend so there is no way for me to check. Is anyone else in this position still?

Everyone who has uploaded images has access to the contributor interface.  Email me directly you don't and I'll sort it out.  Images uploaded since we started reviewing the backlog exclusively won't appear, but you will still have access to see everything that's in the database on your account. 
Title: Re: Canva
Post by: cascoly on March 05, 2015, 16:31
......  But we do use SQL for other data.  So contributor sales data is split not only across different database, but across totally different database systems.  It's not as trivial as it is for a standard microstock agency.  If we're going to put the effort into making something, we're going to build the real deal. 

That being said, providing an easy download of data has always been on our roadmap.  But it comes after providing the web-based interface that all our contributors can use, not before.

I know everything is moving slowly.  You'll need to continue being patient with us. I hope the sales success makes it worthwhile for you.  :)
sales are decent, but I don't even know how many images are still in q, what's been rejected, or why, so I have little idea what to upload next

it's not a question of EITHER a simple db dl OR full interface

final comment -- doesn't make a lot of sense -- creating a fully functional contrib interface is a major project

adding a link to a db download is trivial and would remove MANY of the frustrations reflected here - in cost benefit terms it should be high priority -- eg, how much time do you spend getting detailed stats for contributors and sending them by email?   
 
Title: Re: Canva
Post by: [email protected] on March 05, 2015, 19:16

sales are decent, but I don't even know how many images are still in q, what's been rejected, or why, so I have little idea what to upload next

it's not a question of EITHER a simple db dl OR full interface

final comment -- doesn't make a lot of sense -- creating a fully functional contrib interface is a major project

adding a link to a db download is trivial and would remove MANY of the frustrations reflected here - in cost benefit terms it should be high priority -- eg, how much time do you spend getting detailed stats for contributors and sending them by email?

Not sure what else to say here Steve.  I already explained why it's not trivial on our system.  If you knew everything we knew you'd understand our prioritisation. 
Title: Re: Canva
Post by: EmberMike on March 05, 2015, 22:28

Lee: Any word on vector ingestion? I uploaded stuff 2 years ago. Can I even log in yet? Haven't heard anything.
Title: Re: Canva
Post by: cascoly on March 05, 2015, 22:47

sales are decent, but I don't even know how many images are still in q, what's been rejected, or why, so I have little idea what to upload next

it's not a question of EITHER a simple db dl OR full interface

final comment -- doesn't make a lot of sense -- creating a fully functional contrib interface is a major project

adding a link to a db download is trivial and would remove MANY of the frustrations reflected here - in cost benefit terms it should be high priority -- eg, how much time do you spend getting detailed stats for contributors and sending them by email?

Not sure what else to say here Steve.  I already explained why it's not trivial on our system.  If you knew everything we knew you'd understand our prioritisation.

maybe I misunderstood your earlier post - I thought you said that sales did use a special db, but that others used std sql -- the db I was talking about was not sales but the portfolio db for each contributor -- so that we could sort by status, etc to find # of rejects, accepted, pending, etc - basically a dl of what we see incrementally when we do canva.com/portfolio
Title: Re: Canva
Post by: [email protected] on March 06, 2015, 08:09

Lee: Any word on vector ingestion? I uploaded stuff 2 years ago. Can I even log in yet? Haven't heard anything.

Still not much movement on vectors at Canva.  We currently have more review capacity than we need for our ongoing supply of new uploads, which is being used to clear the backlog.  Once that's clear, we have to catch up on all the photos that were uploaded while we've been working exclusively on the backlog.  But after that, the plan is to put the excess reviewers on to Vectors.  By then, we expect the technical processes for getting vectors online to be ready. 

It's not easy to estimate these things, but my best guess is that it'll be another 3-4 months before that happens.  And the reviewers will be retrained to work on vectors instead of photos.  And we'll be processing vectors in the order that contributors signed up, so those who signed up before you (yes, some have been waiting even longer than two years!) will go through first, so your wait may be a month or three longer than that. 

We're still actively hiring more reviewers, so if enough of them make the grade the actual time *might* be less than these estimates. 

I wish I had better news for you, but this is our current reality. 
Title: Re: Canva
Post by: EmberMike on March 06, 2015, 08:16

Got it, thanks Lee.

I'm assuming that when my stuff goes up for sale, whenever that is, I'll be notified?
Title: Re: Canva
Post by: [email protected] on March 06, 2015, 08:19

sales are decent, but I don't even know how many images are still in q, what's been rejected, or why, so I have little idea what to upload next

it's not a question of EITHER a simple db dl OR full interface

final comment -- doesn't make a lot of sense -- creating a fully functional contrib interface is a major project

adding a link to a db download is trivial and would remove MANY of the frustrations reflected here - in cost benefit terms it should be high priority -- eg, how much time do you spend getting detailed stats for contributors and sending them by email?

Not sure what else to say here Steve.  I already explained why it's not trivial on our system.  If you knew everything we knew you'd understand our prioritisation.

maybe I misunderstood your earlier post - I thought you said that sales did use a special db, but that others used std sql -- the db I was talking about was not sales but the portfolio db for each contributor -- so that we could sort by status, etc to find # of rejects, accepted, pending, etc - basically a dl of what we see incrementally when we do canva.com/portfolio

Ok, portfolio data 'without' sales data all comes from a SQL database, so yes, that would be easier.  It's still not "trivial" as systems that cater to millions of users (we currently have 1.7m) have complications like change management, peer code reviews, quality testing, etc.  Building a database download function would be 70% of the work of building something that everyone can use, so that's why we're planning to build the pages.  :)
Title: Re: Canva
Post by: [email protected] on March 06, 2015, 08:22

Got it, thanks Lee.

I'm assuming that when my stuff goes up for sale, whenever that is, I'll be notified?

Yes, if you don't have anything online yet you'll be notified with instructions on how to see the portfolio, sales and payment pages.  :)
Title: Re: Canva
Post by: KimsCreativeHub on March 06, 2015, 09:05
Sounds like a good plan Lee


Sent from my iPhone using Tapatalk
Title: Re: Canva
Post by: EmberMike on March 06, 2015, 11:59
Thanks, Lee.
Title: Re: Canva
Post by: Smilla on March 06, 2015, 12:40
I'm seeing a steady stream of older images getting reviewed which is good news.

Today though i can't connect to the FTP server, it's been fine for the last few weeks.
Is it just me? (i've contacted supported, no reply yet but I'm an impatient cuss who wants to keep the momentum going!)
Title: Re: Canva
Post by: rimglow on March 06, 2015, 13:05
I can't connect either!
Title: Re: Canva
Post by: [email protected] on March 06, 2015, 13:14
I'm seeing a steady stream of older images getting reviewed which is good news.

Today though i can't connect to the FTP server, it's been fine for the last few weeks.
Is it just me? (i've contacted supported, no reply yet but I'm an impatient cuss who wants to keep the momentum going!)

FTP is down.  It happens about once a month.  The engineers in Australia will fix it when they get up in the morning, which will be about 6 hours from now.  We've built a new distributed FTP solution which will be WAY more robust, and is fully integrated into Canva.  We just have to make one final alteration to the way it works and then we'll be able to roll it out. 

Submitting a ticket to general support means the ticket has to go to a support rep who then has to forward it to me.  Fewer than 600 of our 1.7 million users are contributors, so they're not very used to recognising what's a contributor issue and what's not, so sometimes it takes a while.  You're always welcome to email me directly for a faster response. 
Title: Re: Canva
Post by: Smilla on March 06, 2015, 14:26
Thats a relief, many thanks Lee
Title: Re: Canva
Post by: Ariene on March 17, 2015, 18:18
Can anyone help me find info how to upload images here? All I can do is to upload to small size to make some project and public it as project. I don't get this site  :P
Title: Re: Canva
Post by: [email protected] on March 17, 2015, 20:59
Can anyone help me find info how to upload images here? All I can do is to upload to small size to make some project and public it as project. I don't get this site  :P


Hi Ariene, you need to apply to contribute: http://contribute.canva.com/ (http://contribute.canva.com/)
Title: Re: Canva
Post by: Ariene on March 18, 2015, 03:51
Thanks,
I got rejection in Dec.'14 but I registered (opened account? accidentally when searching for my image, as friend told it's on your site but it doesn't matter) in March '15. If I understand correct this is something else, two different accounts: only register to make projects and be accepted to sell work?
From your email:
"Confirming your account will give you full access to Canva and all future notifications will be sent to this email address..... "
Then I got email with:
"Thanks for signing up for Canva! We're excited to have you onboard......."

Today I got email with:
"It's celebration time. You've created 10 designs in Canva. Kudos to you! Keep on rocking it with great graphics."

I don't understand all this situation at all  :P
I applied once, in Dec., got rejection and registered in March with no second apply and did no designs, except one test to play it and see how your site works, but it's not public I guess, lol :D
Title: Re: Canva
Post by: fotografer on March 18, 2015, 03:57
Thanks,
I got rejection in Dec.'14 but I registered (opened account? accidentally when searching for my image, as friend told it's on your site but it doesn't matter) in March '15. If I understand correct this is something else, two different accounts: only register to make projects and be accepted to sell work?
From your email:
"Confirming your account will give you full access to Canva and all future notifications will be sent to this email address..... "
Then I got email with:
"Thanks for signing up for Canva! We're excited to have you onboard......."


Today I got email with:
"It's celebration time. You've created 10 designs in Canva. Kudos to you! Keep on rocking it with great graphics."

I don't understand all this situation at all  :P
I applied once, in Dec., got rejection and registered in March with no second apply and did no designs, except one test to play it and see how your site works, but it's not public I guess, lol :D
I got the same messages when I signed up.  It just means that you have been accepted as a buyer. 
Title: Re: Canva
Post by: Semmick Photo on March 18, 2015, 04:02
you have been accepted as a buyer.
LOL  8)
Title: Re: Canva
Post by: Ariene on March 18, 2015, 04:42
Fotografer, can you say something more about your idea?  ;D
Title: Re: Canva
Post by: niserin on March 18, 2015, 06:37
you have been accepted as a buyer.
LOL  8)

Yeah, congrats! :)
Title: Re: Canva
Post by: zstoimenov on March 18, 2015, 21:08
I uploaded 40 photos a few months back. I just checked that they have been approved and I have my first sale. 8) Keep them coming! I will upload more photos in the mean time. *excited*

P.S. And a quick suggestion. Is there a way to add a bigger thumbnails (pop-up thumbnails) for the content in the search engine as I find it pretty hard to see what the photo looks like. I have to add it to the project canvas in order to get a real feel of it and then delete it.
Title: Re: Canva
Post by: WendyT on March 20, 2015, 01:32
yay just got my 1st sale .... feeling awesome 8)
Title: Re: Canva
Post by: sgoodwin4813 on March 20, 2015, 09:54
I wonder how much longer it will be before Canva gets a number in the poll at the right and where it will be.  I predict it will be during the next couple of months and that it will start out in the middle tier.
Title: Re: Canva
Post by: Justanotherphotographer on March 20, 2015, 09:58
I predict that by the time it makes it over there there will be several times more images on the site so it will be pushed into the low earners.

ETA. Actually I could be wrong, its traffic puts it above BS or DPC according to Alexa!
Title: Re: Canva
Post by: cascoly on March 20, 2015, 13:47
nice going on reducing the backlog -- I've had 2000 images added in the past 2 weeks

when will the total images reflect the actual number submitted?  recent uploads don't show up in the total
Title: Re: Canva
Post by: noodle on March 20, 2015, 14:16
How long is the response time for canva to get back to you once you register?
Title: Re: Canva
Post by: fotografer on March 20, 2015, 14:23
A couple of days.
Title: Re: Canva
Post by: Anyka on March 20, 2015, 14:25
nice going on reducing the backlog -- I've had 2000 images added in the past 2 weeks

when will the total images reflect the actual number submitted?  recent uploads don't show up in the total

When did you submit those 2000 ?  Just asking because my backlog of almost 1800 files is not moving at all (since September/October).
Title: Re: Canva
Post by: cascoly on March 20, 2015, 15:12
nice going on reducing the backlog -- I've had 2000 images added in the past 2 weeks

when will the total images reflect the actual number submitted?  recent uploads don't show up in the total

When did you submit those 2000 ?  Just asking because my backlog of almost 1800 files is not moving at all (since September/October).

not sure -- I had 6300 in the pipeline when they announced they were changing to review oldest first, so sometime last summer or fall;  5100 have been accepted (including many that were sent in while they were reviewing newest first)
Title: Re: Canva
Post by: Semmick Photo on March 20, 2015, 15:13
How can you see what is accepted? I need to go through every single page and count.
Title: Re: Canva
Post by: [email protected] on March 20, 2015, 15:14
Fotografer, can you say something more about your idea?  ;D

Hi Ariene. Anyone can register on Canva as a user.  Sounds like that's what you've done. 


I uploaded 40 photos a few months back. I just checked that they have been approved and I have my first sale. 8) Keep them coming! I will upload more photos in the mean time. *excited*

P.S. And a quick suggestion. Is there a way to add a bigger thumbnails (pop-up thumbnails) for the content in the search engine as I find it pretty hard to see what the photo looks like. I have to add it to the project canvas in order to get a real feel of it and then delete it.

I made the same suggestion when I saw the first shell of the Canva designer over two years ago. The fact it hasn't been address in all that time is a pretty clear indicator that it's not important to the decision makers.  I think they like people having to add it and remove it.  Gets them interacting with the system more.  But that's just pure speculation.  Our UX experts know what they're doing.  :)

nice going on reducing the backlog -- I've had 2000 images added in the past 2 weeks

when will the total images reflect the actual number submitted?  recent uploads don't show up in the total

Thanks.  We've been working very hard.  The backlog is almost complete, and I'd like to thank everyone for your patience. 

But of course all the images we didn't submit while we worked on the backlog create a new backlog.  Backlog#2, if you like.  As stated in response to the complaints that prompted us focussing 100% on the backlog, after it's done, we'll be going through the unsubmitted files in the order that contributors signed up.  If you signed up really early, your images will all be submitted in the next couple of weeks.  If you signed up relatively late, then you have a bit more to wait. 

Mathematically, we have capacity to catch up on backlog#2 quicker than we did on backlog#1, assuming we don't see any significant increase in the quantity of submissions. 

How long is the response time for canva to get back to you once you register?


If you register on the website, the response is near instant.  It's fully automated. 

If you apply to become a contributor, it's usually within 24 hours, except on weekend.  If you've applied and haven't heard back, email me. 

nice going on reducing the backlog -- I've had 2000 images added in the past 2 weeks

when will the total images reflect the actual number submitted?  recent uploads don't show up in the total

When did you submit those 2000 ?  Just asking because my backlog of almost 1800 files is not moving at all (since September/October).

For files in the backlog, the date you uploaded them has no impact on when they get reviewed.  If they're not all reviewed by next Friday, email me and I'll look into it for you. 
Title: Re: Canva
Post by: Anyka on March 20, 2015, 16:02
For files in the backlog, the date you uploaded them has no impact on when they get reviewed.  If they're not all reviewed by next Friday, email me and I'll look into it for you.

Lee, I submitted around 6000 files months ago, and I have about 4000 approved files, and probably a lot of "to be cut out" files.
Please don't ask me to check if the difference of about 1900 files are ALL to be cut out, or also non-approved ones.  How can I check this?  It would mean to browse 300 pages, one by one ...
Title: Re: Canva
Post by: [email protected] on March 20, 2015, 19:54
For files in the backlog, the date you uploaded them has no impact on when they get reviewed.  If they're not all reviewed by next Friday, email me and I'll look into it for you.

Lee, I submitted around 6000 files months ago, and I have about 4000 approved files, and probably a lot of "to be cut out" files.
Please don't ask me to check if the difference of about 1900 files are ALL to be cut out, or also non-approved ones.  How can I check this?  It would mean to browse 300 pages, one by one ...

Thanks Anna, I've just emailed you your full portfolio stats. 
Title: Re: Canva
Post by: Semmick Photo on March 21, 2015, 04:48
For files in the backlog, the date you uploaded them has no impact on when they get reviewed.  If they're not all reviewed by next Friday, email me and I'll look into it for you.

Lee, I submitted around 6000 files months ago, and I have about 4000 approved files, and probably a lot of "to be cut out" files.
Please don't ask me to check if the difference of about 1900 files are ALL to be cut out, or also non-approved ones.  How can I check this?  It would mean to browse 300 pages, one by one ...

Thanks Anna, I've just emailed you your full portfolio stats.
hi lee could you do the same for me please?
Title: Re: Canva
Post by: cascoly on March 21, 2015, 12:06

 
For files in the backlog, the date you uploaded them has no impact on when they get reviewed.  If they're not all reviewed by next Friday, email me and I'll look into it for you.

I don't know how many there are left since there's no way to tell reviewed, rejected, pending, etc  -- can you email me a status report

also, how many images are there that have been ftp'd but aren't listed yet?
Title: Re: Canva
Post by: [email protected] on March 21, 2015, 22:14
Both done.
Title: Re: Canva
Post by: Semmick Photo on March 22, 2015, 03:09
Thank you Lee!
Title: Re: Canva
Post by: rimglow on March 27, 2015, 10:31
Wow! Canva has just about caught up reviewing my entire portfolio, including submissions from late last week. 100 approved today alone.
Good job Canva!  :)
Title: Re: Canva
Post by: [email protected] on March 27, 2015, 10:41
Wow! Canva has just about caught up reviewing my entire portfolio, including submissions from late last week. 100 approved today alone.
Good job Canva!  :)

Yes, having completed the backlog we're now working through the files uploaded while we were reviewing the backlog.  We're going through contributor by contributor in the order of signup, so early adopters like yourself are already up to date.  Hopefully only another few weeks before we're up to date with everybody.  :)
Title: Re: Canva
Post by: peresanz on March 27, 2015, 10:49
Wow! Canva has just about caught up reviewing my entire portfolio, including submissions from late last week. 100 approved today alone.
Good job Canva!  :)

Yes, having completed the backlog we're now working through the files uploaded while we were reviewing the backlog.  We're going through contributor by contributor in the order of signup, so early adopters like yourself are already up to date.  Hopefully only another few weeks before we're up to date with everybody.  :)

Thanks Lee, any estimation of when will the pending cut-out files be on-line?
Title: Re: Canva
Post by: Anyka on March 27, 2015, 10:50
Yes, having completed the backlog we're now working through the files uploaded while we were reviewing the backlog.  We're going through contributor by contributor in the order of signup, so early adopters like yourself are already up to date.  Hopefully only another few weeks before we're up to date with everybody.  :)

And what about the files that need to be resubmitted (by Canva) due to technical error?  Last week you said I had 489 like that.  I suppose they have not been resubmitted yet, since my total number of accepted files has not changed.
Title: Re: Canva
Post by: Sean Locke Photography on March 27, 2015, 10:52
What does Rejected(S) mean?  Also, I have a couple of really early ones, like MAA32Ek_Ip8 that just say "Processing" and some from the same series, like MAA32OE5CoI that say Pending Cut Out, even though it isn't a white background.
Title: Re: Canva
Post by: [email protected] on March 27, 2015, 11:14
Wow! Canva has just about caught up reviewing my entire portfolio, including submissions from late last week. 100 approved today alone.
Good job Canva!  :)

Yes, having completed the backlog we're now working through the files uploaded while we were reviewing the backlog.  We're going through contributor by contributor in the order of signup, so early adopters like yourself are already up to date.  Hopefully only another few weeks before we're up to date with everybody.  :)

Thanks Lee, any estimation of when will the pending cut-out files be on-line?


I recommend you don't hold much expectation for isolated files being cut out by us.  We already have close to 1 million in the queue, and we pay a high per-file price to have them cut out to a high quality standard.  We're looking through the queue for super high quality files on the subjects that are in demand from our customers, and prioritising these.  And it's still going very slow due to the cost. 

It's possible the files you have in the cutout queue will come through shortly, but it's more likely they'll take years, and certainly possible that some will never be done. 

So that's why I encourage you not to have your expectations for isolated images too high. 

You're always welcome to cut them out yourself if you think it's worthwhile, but please send me a test file before you invest too much time in it.  We have very high standards for the quality of the cutout. 

Yes, having completed the backlog we're now working through the files uploaded while we were reviewing the backlog.  We're going through contributor by contributor in the order of signup, so early adopters like yourself are already up to date.  Hopefully only another few weeks before we're up to date with everybody.  :)

And what about the files that need to be resubmitted (by Canva) due to technical error?  Last week you said I had 489 like that.  I suppose they have not been resubmitted yet, since my total number of accepted files has not changed.

We're still working on those.  They're more complicated than the backlog, but I won't forget.  I get questions about these daily and I'm working closely with the engineers to get them sorted out properly. 

What does Rejected(S) mean?  Also, I have a couple of really early ones, like MAA32Ek_Ip8 that just say "Processing" and some from the same series, like MAA32OE5CoI that say Pending Cut Out, even though it isn't a white background.

It means Soft Rejection, the image can be submitted if the issue is corrected.  But we're not yet telling you what the issue is - it's on the list to do so.  Shoot me the Media ID for any where you want the reason. 

I just updated MAA32Ek_Ip8, putting it into the cutout queue along with MAA32OE5CoI.  The background doesn't have to be white for it to be considered isolated. 
Title: Re: Canva
Post by: Sean Locke Photography on March 27, 2015, 11:24
It means Soft Rejection, the image can be submitted if the issue is corrected.  But we're not yet telling you what the issue is - it's on the list to do so.  Shoot me the Media ID for any where you want the reason. 

I just updated MAA32Ek_Ip8, putting it into the cutout queue along with MAA32OE5CoI.  The background doesn't have to be white for it to be considered isolated.

Oh, I was hoping it would go the other way - the blue background makes a better copyspace than white would, imo...  MAA32CZPjPk was approved with the blue.  MAA32PemiyA is also processing.

This whole series was Rejected(s)
MAA_qfOe_ZE
MAA_qQw3kMg
MAA_qS9_nzM
MAA_qUOMiKk
MAA_qZ05Caw
MAA_qWZxyjM
MAA_qRYfblE
MAA_qbr7Pp0
MAA_qbojZGs
MAA_qW7gghA
MAA_qVv9GvM
MAA_qURLjtY
Title: Re: Canva
Post by: [email protected] on March 27, 2015, 12:38
It means Soft Rejection, the image can be submitted if the issue is corrected.  But we're not yet telling you what the issue is - it's on the list to do so.  Shoot me the Media ID for any where you want the reason. 

I just updated MAA32Ek_Ip8, putting it into the cutout queue along with MAA32OE5CoI.  The background doesn't have to be white for it to be considered isolated.

Oh, I was hoping it would go the other way - the blue background makes a better copyspace than white would, imo...  MAA32CZPjPk was approved with the blue.  MAA32PemiyA is also processing.

This whole series was Rejected(s)
MAA_qfOe_ZE
MAA_qQw3kMg
MAA_qS9_nzM
MAA_qUOMiKk
MAA_qZ05Caw
MAA_qWZxyjM
MAA_qRYfblE
MAA_qbr7Pp0
MAA_qbojZGs
MAA_qW7gghA
MAA_qVv9GvM
MAA_qURLjtY


Yes, it's a complicated policy.  At the moment, everything isolated, white or otherwise, doesn't go into the library.  If it slips through and we find it later, we take it out and put it into the cutout queue.  I've just done that with MAA32CZPjPk. 

That series was rejected because we currently have a policy of not accepting images that are photos with artificial snowflakes, stars, bokeh or little dots scattered over the image.  The policy was put in place to keep out some pretty awfully tarnished images and we collectively decided we didn't want to include those images.  Yours are somewhat more tastefully done, but the policy applies.  We're happy to take the original image without the other stuff overlaid, although in this specific case, these images would subsequently go into the cutout queue. 

Also to clarify for everyone, even if the overlaid stuff isn't artificial and is done in-camera (fairy lights in the background, etc), if it doesn't integrate perfectly into the photo, then this policy applies. 

We have a lot of unusual policies like this.  Some may change, but most won't.  I'll try to explain them as best I can as they come up. 
Title: Re: Canva
Post by: Anyka on March 27, 2015, 13:00
Among the (about) 1000 images "to be cut out", I find many photos that I consider as impossible to cutout.  These are photos on a black background (100% black), with the subject partly in dark shadow.  If such a subject is cut out and placed on a white backdrop, it will be HORRIBLE.  If it's meant to be placed on a black background, why cut it out at all?  (example : MAA4-Qu36ww).
Other (IMHO) impossible cut-outs are :  a white lightning against a black sky, a transparant piggy bank, burning candles, a glass of champaign (with the black wall shining through), flowers growing in the snow ...

I'm not asking you to look into these individual files, I'm just asking :  will these be cut out anyway, or "thrown back" into the collection.  And if a file is unusable in the cutout version (because of the shadows or color cast), will the original non-cutout be available?
Title: Re: Canva
Post by: Sean Locke Photography on March 27, 2015, 13:06
They're actually (aside from the one obvious one) Christmas lights poked through the blue velvet background.  Takes quite a bit of time and duct tape. :)
Title: Re: Canva
Post by: Deyan Georgiev Photography on March 27, 2015, 13:20
They're actually (aside from the one obvious one) Christmas lights poked through the blue velvet background.  Takes quite a bit of time and duct tape. :)

Sounds interesting, may i see one of them Sean?
Title: Re: Canva
Post by: Sean Locke Photography on March 27, 2015, 13:24
Here's one (and you can see the horrendous Photoshelter link): http://seanlockephotography.photoshelter.com/image?&_bqG=36&_bqH=eJxtUF1PwyAU_TXriy.dsXtYwgPj4rzagvLRhCdSmyVrolPHqvHfy20WbVQSDueDA4Hb0R863dZL.Fy92UP5YFbDzdWLfk9pXV2ul2VJMyNGsIL1..OQTs9dunh8GncFRgvcyUW1aZpFBWxmAJABMLNCHmTSmm35uyr_VuX_VYEuTJe5HBMR2itnQkSrSWqDUuUMtSKJNhpZS24lnOX9XFttHDNc3RXTIyNXwE6ZeytNRGCePuAV.yqMzYcZeI5aNM7zOvKtVCLQpiKKTcR8cK6eqf.m5vqHNkS5cCztumO_L9qpvZ1QEH4BXBp0ww--&GI_ID= (http://seanlockephotography.photoshelter.com/image?&_bqG=36&_bqH=eJxtUF1PwyAU_TXriy.dsXtYwgPj4rzagvLRhCdSmyVrolPHqvHfy20WbVQSDueDA4Hb0R863dZL.Fy92UP5YFbDzdWLfk9pXV2ul2VJMyNGsIL1..OQTs9dunh8GncFRgvcyUW1aZpFBWxmAJABMLNCHmTSmm35uyr_VuX_VYEuTJe5HBMR2itnQkSrSWqDUuUMtSKJNhpZS24lnOX9XFttHDNc3RXTIyNXwE6ZeytNRGCePuAV.yqMzYcZeI5aNM7zOvKtVCLQpiKKTcR8cK6eqf.m5vqHNkS5cCztumO_L9qpvZ1QEH4BXBp0ww--&GI_ID=)

Same thing as here: http://www.gettyimages.com/detail/photo/santa-looks-up-from-glowing-box-royalty-free-image/178542059 (http://www.gettyimages.com/detail/photo/santa-looks-up-from-glowing-box-royalty-free-image/178542059)
Title: Re: Canva
Post by: Deyan Georgiev Photography on March 27, 2015, 13:30
Here's one (and you can see the horrendous Photoshelter link): [url]http://seanlockephotography.photoshelter.com/image?&_bqG=36&_bqH=eJxtUF1PwyAU_TXriy.dsXtYwgPj4rzagvLRhCdSmyVrolPHqvHfy20WbVQSDueDA4Hb0R863dZL.Fy92UP5YFbDzdWLfk9pXV2ul2VJMyNGsIL1..OQTs9dunh8GncFRgvcyUW1aZpFBWxmAJABMLNCHmTSmm35uyr_VuX_VYEuTJe5HBMR2itnQkSrSWqDUuUMtSKJNhpZS24lnOX9XFttHDNc3RXTIyNXwE6ZeytNRGCePuAV.yqMzYcZeI5aNM7zOvKtVCLQpiKKTcR8cK6eqf.m5vqHNkS5cCztumO_L9qpvZ1QEH4BXBp0ww--&GI_ID=[/url] ([url]http://seanlockephotography.photoshelter.com/image?&_bqG=36&_bqH=eJxtUF1PwyAU_TXriy.dsXtYwgPj4rzagvLRhCdSmyVrolPHqvHfy20WbVQSDueDA4Hb0R863dZL.Fy92UP5YFbDzdWLfk9pXV2ul2VJMyNGsIL1..OQTs9dunh8GncFRgvcyUW1aZpFBWxmAJABMLNCHmTSmm35uyr_VuX_VYEuTJe5HBMR2itnQkSrSWqDUuUMtSKJNhpZS24lnOX9XFttHDNc3RXTIyNXwE6ZeytNRGCePuAV.yqMzYcZeI5aNM7zOvKtVCLQpiKKTcR8cK6eqf.m5vqHNkS5cCztumO_L9qpvZ1QEH4BXBp0ww--&GI_ID=[/url])

Same thing as here: [url]http://www.gettyimages.com/detail/photo/santa-looks-up-from-glowing-box-royalty-free-image/178542059[/url] ([url]http://www.gettyimages.com/detail/photo/santa-looks-up-from-glowing-box-royalty-free-image/178542059[/url])


Nice :)
Title: Re: Canva
Post by: [email protected] on March 27, 2015, 14:16
Among the (about) 1000 images "to be cut out", I find many photos that I consider as impossible to cutout.  These are photos on a black background (100% black), with the subject partly in dark shadow.  If such a subject is cut out and placed on a white backdrop, it will be HORRIBLE.  If it's meant to be placed on a black background, why cut it out at all?  (example : MAA4-Qu36ww).
Other (IMHO) impossible cut-outs are :  a white lightning against a black sky, a transparant piggy bank, burning candles, a glass of champaign (with the black wall shining through), flowers growing in the snow ...

I'm not asking you to look into these individual files, I'm just asking :  will these be cut out anyway, or "thrown back" into the collection.  And if a file is unusable in the cutout version (because of the shadows or color cast), will the original non-cutout be available?

Yes, there's lots of images that will be near impossible to cut out, or will not look good when they are.  These probably won't ever be cut out, but the current policy is to keep these kinds of images out of the collection.  Keeping them in the cutout queue is how we're currently doing that. 

They're actually (aside from the one obvious one) Christmas lights poked through the blue velvet background.  Takes quite a bit of time and duct tape. :)

Cool.  The things we do for stock!
Title: Re: Canva
Post by: w7lwi on March 27, 2015, 18:21
Wow! Canva has just about caught up reviewing my entire portfolio, including submissions from late last week. 100 approved today alone.
Good job Canva!  :)

Yes, having completed the backlog we're now working through the files uploaded while we were reviewing the backlog.  We're going through contributor by contributor in the order of signup, so early adopters like yourself are already up to date.  Hopefully only another few weeks before we're up to date with everybody.  :)

Lee, you indicate the backlog is complete; however, I still have 14 images from last October/November marked "processing" that have not been reviewed.  Why have these not been resolved and when can I expect to see these reviewed?  Should I just say to h*ll with it and upload them again?
Title: Re: Canva
Post by: [email protected] on March 27, 2015, 18:41
Wow! Canva has just about caught up reviewing my entire portfolio, including submissions from late last week. 100 approved today alone.
Good job Canva!  :)

Yes, having completed the backlog we're now working through the files uploaded while we were reviewing the backlog.  We're going through contributor by contributor in the order of signup, so early adopters like yourself are already up to date.  Hopefully only another few weeks before we're up to date with everybody.  :)

Lee, you indicate the backlog is complete; however, I still have 14 images from last October/November marked "processing" that have not been reviewed.  Why have these not been resolved and when can I expect to see these reviewed?  Should I just say to h*ll with it and upload them again?

The backlog was the images that said "Pending review".  Those that say "Processing" are another batch, and there's relatively few of them.  They need to be fixed by us, and it's complicated, so it's taking some time.  Unfortunately uploading them again won't get them through any quicker.  Please just continue to be patient with us.  Now that the backlog is complete, these are our new top priority. 
Title: Re: Canva
Post by: spike on March 27, 2015, 19:56
Lee, I am wondering if other types of licenses will be offered to buyers? It'd be nice to have a big sale here and there, so I guess I'm wondering if the contributors can expect that or it will be 0.35$ forever?
Title: Re: Canva
Post by: [email protected] on March 28, 2015, 20:48
Lee, I am wondering if other types of licenses will be offered to buyers? It'd be nice to have a big sale here and there, so I guess I'm wondering if the contributors can expect that or it will be 0.35$ forever?

Yes, other licenses are coming.  And soon.  Sorry, that's about as specific as I can get at this time. 
Title: Re: Canva
Post by: hatman12 on March 28, 2015, 21:56
Lee, I've got lots of files marked as 'pending cutout'.  Mostly these are isolated on white.  I've already created and saved paths for most of these, and in a quiet time it wouldn't be much trouble to make the background transparent and save as a PNG.  Would this help, and would it allow those files to become available for sale more quickly?  And how would I go about letting your people know that I've uploaded PNGs for review?  I'm sure others here would like to know about this.
Title: Re: Canva
Post by: Jo Ann Snover on March 28, 2015, 22:06
And how would I go about letting your people know that I've uploaded PNGs for review?  I'm sure others here would like to know about this.

You just need to upload them - I have a few already uploaded and accepted. No special handling required on the contributor end
Title: Re: Canva
Post by: [email protected] on March 29, 2015, 08:20
Lee, I've got lots of files marked as 'pending cutout'.  Mostly these are isolated on white.  I've already created and saved paths for most of these, and in a quiet time it wouldn't be much trouble to make the background transparent and save as a PNG.  Would this help, and would it allow those files to become available for sale more quickly?  And how would I go about letting your people know that I've uploaded PNGs for review?  I'm sure others here would like to know about this.

If you keep the filename the same, the PNG will pick up the metadata that was in the JPG, and the file will go directly to review (not the cutout queue).  Just be sure to do a REALLY good job on the isolation, as we're very picky about that.  No need to notify us.  :)
Title: Re: Canva
Post by: Curvabezier on March 31, 2015, 11:17
Lee, is it possible to check the status on my portfolio? I still have no approved nor rejected illustrations.
Should I re-upload them as PNG? Thanks!
Title: Re: Canva
Post by: [email protected] on March 31, 2015, 11:32
Lee, is it possible to check the status on my portfolio? I still have no approved nor rejected illustrations.
Should I re-upload them as PNG? Thanks!

We're still not ingesting vectors at any meaningful pace, but it's getting closer.  Illustrations uploaded as rasters (PNG or JPG) are not being accepted.  Sorry, you'll just have to keep waiting with all the other Canva illustrators.  I'll let you know as soon as there is any change.  :)
Title: Re: Canva
Post by: Semmick Photo on April 01, 2015, 09:23
Is this a bug? Anyone else?

I think its timezone related.

Lee can that be fixed?
Title: Re: Canva
Post by: dirkr on April 01, 2015, 09:30
I've had that the last two months, I assume the date as shown per sale is taken (converted to text according to the local time setting) at the local server time of Canva (Australia), but the timestamp in reality is UTC, and when you select a month in the dropdown it uses your local time.
Title: Re: Canva
Post by: hjalmeida on April 01, 2015, 09:55
For files in the backlog, the date you uploaded them has no impact on when they get reviewed.  If they're not all reviewed by next Friday, email me and I'll look into it for you.

Lee, I submitted around 6000 files months ago, and I have about 4000 approved files, and probably a lot of "to be cut out" files.
Please don't ask me to check if the difference of about 1900 files are ALL to be cut out, or also non-approved ones.  How can I check this?  It would mean to browse 300 pages, one by one ...

Thanks Anna, I've just emailed you your full portfolio stats.

Hi Lee, when you can also send my full portfolio stats, please ;-)
Title: Re: Canva
Post by: lima on April 02, 2015, 07:21
Hi Lee, i try to conect to canva ftp and get a server error, please can you take a look?

be the way, i like my portfolo stat too  ;)
Title: Re: Canva
Post by: PZF on April 05, 2015, 10:18
Yes, ftp not working......
Title: Re: Canva
Post by: farbled on April 05, 2015, 11:45
Yes, ftp not working......
Not working for me either...
Title: Re: Canva
Post by: Semmick Photo on April 05, 2015, 11:53
Been down for a week or so now.
Title: Re: Canva
Post by: DC on April 05, 2015, 12:08
It has actually been off and on.  If was down a couple of days but it worked for me last night.  Not sure about now though since I don't have anything to upload now.
Title: Re: Canva
Post by: Mikeme on April 05, 2015, 12:15
been like that since I've started uploading there. You never know..
Title: Re: Canva
Post by: pixsol on April 05, 2015, 12:39
I use FileZilla for FTP to Canva. I had issues for the past 2-3 days. I got the message "EACCES - Permission denied error". I checked the internet and found that a firewall block could be a problem. I already had my windows firewall and Norton 360 on my laptop. I realized that the '360 Total Security' which I have been seeing for a few weeks was not anything related to Norton 360. When today, my Google Chrome also failed for a firewall issue, I thought this (360 Total Security) could be the problem. I removed '360 Total Security' and I was able to get Google Chrome working again. I then could get FileZilla to successfully FTP 15 files to Canva !

I thought it was possible that some of you may have issues in the FTP which may not be on the Canva side and perhaps on your system. If this is something that you have already looked into, then please ignore the above message. Thanks !
Title: Re: Canva
Post by: [email protected] on April 05, 2015, 20:24
Ron, I'll look into the timezone sales thing.  Not sure what's going on there. 

Yes, our FTP has been flaky of late.  The new system, which is distributed and scalable - unlike our current system - has been built and tested.  It's just awaiting the completion of a few dependencies which I hope won't be long.  After that FTP will be MUCH more reliable.  Thanks for hanging in there with us. 

And getting to stats now.  :)
Title: Re: Canva
Post by: jakobdam on April 09, 2015, 11:57
Just wanna say I'm impressed with how Lee manages to answer all requests in this thread!  :o 8) Very cool!

I just applied for contributor on Canva - solely because of this thread. I don't know if I'll get through - but my point is, that Lee's support and writings here, are very reassuring and promising for how Canva is run.
Title: Re: Canva
Post by: [email protected] on April 10, 2015, 21:02
Just wanna say I'm impressed with how Lee manages to answer all requests in this thread!  :o 8) Very cool!

I just applied for contributor on Canva - solely because of this thread. I don't know if I'll get through - but my point is, that Lee's support and writings here, are very reassuring and promising for how Canva is run.

Thanks Jakob, it's always nice to be acknowledged. 

Canva is an awesome company.  We may have the worst contributor interface in the industry for the moment, our FTP server may go down every second day, and we're still not ingesting the vectors our illustrators uploaded three years ago, but we are considering very carefully where we allocate our resources.  We've recently passed 2 million users and revenue continues growing very rapidly.  Thanks to those choices, we're now in a position to further expand our engineering team and build something truly inspiring. 

So while it might look like things are a mess from the contributor perspective sometimes, we are actually very committed to the contributors who've chosen to come along with us on this adventure.  I'm pleased our effort in responding here reflects that promise, even if our contributor functionality doesn't.  Yet.
Title: Re: Canva
Post by: sharpshot on April 12, 2015, 03:15
Are you still going to get rid of images with text on them?  Mine sell a lot on Canva, I still can't see any point in removing something a buyer obviously wants.
Title: Re: Canva
Post by: [email protected] on April 13, 2015, 18:33
Are you still going to get rid of images with text on them?  Mine sell a lot on Canva, I still can't see any point in removing something a buyer obviously wants.

Yes, we're removing all images with text.  We know some of them sell.  "a lot" is a relative term.  ;)
Title: Re: Canva
Post by: pixsol on April 14, 2015, 00:11
Here's the script:
[url]http://www.seanlockephotography.com/scripts/CV_showThumbnail.user.js[/url] ([url]http://www.seanlockephotography.com/scripts/CV_showThumbnail.user.js[/url])

Quick and dirty.  Enjoy!

Quote from: Semmick Photo
Cheers, how do I run that on Chrome? Seems that doesnt work. Let me get Greasemonkey for Chrome.

Quote from: Semmick Photo
Got it working with Tampermonkey, thanks Sean.

Got my 1st sale in Canva and the script from Sean and the Tampermonkey tip from Ron worked beautifully ! Thanks Sean and Ron  :)
Title: Re: Canva
Post by: jefftakespics2 on April 14, 2015, 13:14
+1 on all the above Lee. You guys are doing a great job. I can't remember seeing a micro startup this successful this fast.
Title: Re: Canva
Post by: [email protected] on April 14, 2015, 13:51
+1 on all the above Lee. You guys are doing a great job. I can't remember seeing a micro startup this successful this fast.

Thanks.  But just wait until you see what's to come.  We're just getting warmed up.  :)
Title: Re: Canva
Post by: Lizard on April 15, 2015, 08:51
Can somebody tell me how long does it take for uploaded images to show up in portfolio or any way ?

Sorry if its already been answered but there are 23 pages and i am a bit time short these days  :) 
Title: Re: Canva
Post by: Semmick Photo on April 15, 2015, 08:53
Not sure. They can take a few days to a couple of years. No joke.
Title: Re: Canva
Post by: [email protected] on April 15, 2015, 09:53
Can somebody tell me how long does it take for uploaded images to show up in portfolio or any way ?

Sorry if its already been answered but there are 23 pages and i am a bit time short these days  :)

Semmick is not mistaken. 

Photos have been going though within a day, but we're temporarily switching to a weekly submission cycle while we sort out the last link in the submission pipeline.  So from now, they'll all go through on the weekends. 

Vectors are pretty much not going through at the moment.  We've increased our work on the vector pipeline so it's going faster, but I'm not going to commit to any timeline yet. 
Title: Re: Canva
Post by: Sean Locke Photography on April 15, 2015, 09:55
Is the FTP down?  I can't login.  I thought, from the mail, the new system didn't start until Friday.
Title: Re: Canva
Post by: [email protected] on April 15, 2015, 09:57
Is the FTP down?  I can't login.  I thought, from the mail, the new system didn't start until Friday.

It's having problems, yes.  Some contributors are connected and uploading now.  Many are getting a timeout error.  If you can adjust your FTP setting to wait longer before timing out, it'll connect.  But I recommend waiting until Friday to use the new system, which won't have all these issues. 
Title: Re: Canva
Post by: etienjones on April 15, 2015, 10:00
Lee

Any progress on the files marked "Processing"?
Title: Re: Canva
Post by: [email protected] on April 15, 2015, 10:02
Lee

Any progress on the files marked "Processing"?

Not yet, but it's still at the top of the list.  We won't forget. 
Title: Re: Canva
Post by: Jo Ann Snover on April 15, 2015, 11:17
Photos have been going though within a day, but we're temporarily switching to a weekly submission cycle while we sort out the last link in the submission pipeline.  So from now, they'll all go through on the weekends. 

I have a batch that I submitted at the end of March and they haven't shown up in my portfolio, not even as in review. Will these show up at some point or should I just upload again?
Title: Re: Canva
Post by: [email protected] on April 15, 2015, 12:13
Photos have been going though within a day, but we're temporarily switching to a weekly submission cycle while we sort out the last link in the submission pipeline.  So from now, they'll all go through on the weekends. 

I have a batch that I submitted at the end of March and they haven't shown up in my portfolio, not even as in review. Will these show up at some point or should I just upload again?

I've just put them through, Jo Ann. 
Title: Re: Canva
Post by: dirkr on April 15, 2015, 13:19
Does this mean the old waiting batches should have been reviewed by now? I have some that I uploaded a few months ago, and they still don't appear anywhere... Can you have a look Lee? Thanks!
Title: Re: Canva
Post by: [email protected] on April 15, 2015, 13:40
Does this mean the old waiting batches should have been reviewed by now? I have some that I uploaded a few months ago, and they still don't appear anywhere... Can you have a look Lee? Thanks!

They're coming through too. 
Title: Re: Canva
Post by: dirkr on April 15, 2015, 13:56
Does this mean the old waiting batches should have been reviewed by now? I have some that I uploaded a few months ago, and they still don't appear anywhere... Can you have a look Lee? Thanks!

They're coming through too.

Thanks, that was fast!
Title: Re: Canva
Post by: Jo Ann Snover on April 15, 2015, 14:08
Thanks Lee
Title: Re: Canva
Post by: amabu on April 16, 2015, 00:22
Hi Lee,

could you put mine through as well? Thanks!
Title: Re: Canva
Post by: Semmick Photo on April 16, 2015, 12:59
And mine too? LOL  ;)

Serious question, how does pay out work. When I reach the threshold, when do I get paid in PayPal?

Cheers
Title: Re: Canva
Post by: rimglow on April 16, 2015, 13:53
Payout happens automatically once each month. If your balance is over your threshold, you'll receive payment in the first week of next month.
Title: Re: Canva
Post by: Semmick Photo on April 16, 2015, 14:00
Payout happens automatically once each month. If your balance is over your threshold, you'll receive payment in the first week of next month.
Cool thanks, so same as SS.
Title: Re: Canva
Post by: jefftakespics2 on April 16, 2015, 16:09
Where do you see the photos that are pending review?
Title: Re: Canva
Post by: WendyT on April 16, 2015, 19:05
Lee I sent you an email .... but my FTP is broken and I am not sure why, I used the information from the email sent and nothing happens ....  :(
Title: Re: Canva
Post by: [email protected] on April 16, 2015, 19:13
Where do you see the photos that are pending review?

All files that have been submitted are in the Your Portfolio page.  If they're not there, they haven't been submitted yet. 

Lee I sent you an email .... but my FTP is broken and I am not sure why, I used the information from the email sent and nothing happens ....  :(

The old FTP server is down.  The new one goes live in less than an hour.  Please try again shortly.  I'll get to your email asap - I'm a little behind today.  :)
Title: Re: Canva
Post by: WendyT on April 16, 2015, 19:18
Where do you see the photos that are pending review?

All files that have been submitted are in the Your Portfolio page.  If they're not there, they haven't been submitted yet. 

Lee I sent you an email .... but my FTP is broken and I am not sure why, I used the information from the email sent and nothing happens ....  :(

The old FTP server is down.  The new one goes live in less than an hour.  Please try again shortly.  I'll get to your email asap - I'm a little behind today.  :)
No worries Lee, that might be the problem, I was trying to do the new one ...
Title: Re: Canva
Post by: [email protected] on April 16, 2015, 20:24
The new FTP server is up and running now.  For the next little while we're only going to be submitting images on the weekends, but we have ample reviewing resources so we expect all files to be reviewed and online before the end of the week. 

If you have photos you'd like to upload, now is a great time to do so. 

Thanks to all for bearing with us while our old FTP server was in poor shape.  It took over 3 million files in its short career, but has now been put out to pasture. 

Some contributors still have some files that weren't submitted, as you can seen in the last few forum posts above.  These were supposed to have all gone through by two weeks ago, but doing it all at once as we did overloaded the servers and some submissions timed out.  Over the next few weeks I'll be periodically submitting all contributor brands again, but if you know you have unsubmitted files, please feel free to email me directly and I'll put you at the top of the list. 

We'll have a contributor newsletter going out next week with a few updates.  We also have some very big news planned for release in May, so stay tuned. 
Title: Re: Canva
Post by: zstoimenov on April 17, 2015, 01:20
This is maybe the only agency that really gets me excited.
In my opinion communication is a major factor when dealing with contributors and I really appreciate everything that you guys are doing in that department. Keep up the good work, Lee!

I sent a few files a couple of weeks ago and unfortunately the connection dropped so I currently have no idea how many of them have actually made it. I hope that they will show up in my portfolio soon so I can upload the rest of them next week before I leave on holiday.

P.S. Congrats on the 2 000 000 members milestone. :P
Title: Re: Canva
Post by: rimglow on April 17, 2015, 08:45
The new FTP server is up and running now.  For the next little while we're only going to be submitting images on the weekends, but we have ample reviewing resources so we expect all files to be reviewed and online before the end of the week. 

If you have photos you'd like to upload, now is a great time to do so. 

Thanks to all for bearing with us while our old FTP server was in poor shape.  It took over 3 million files in its short career, but has now been put out to pasture. 

Some contributors still have some files that weren't submitted, as you can seen in the last few forum posts above.  These were supposed to have all gone through by two weeks ago, but doing it all at once as we did overloaded the servers and some submissions timed out.  Over the next few weeks I'll be periodically submitting all contributor brands again, but if you know you have unsubmitted files, please feel free to email me directly and I'll put you at the top of the list. 

We'll have a contributor newsletter going out next week with a few updates.  We also have some very big news planned for release in May, so stay tuned.

Well, I can't connect using the new configuration. Anybody else having problems?


Title: Re: Canva
Post by: Semmick Photo on April 17, 2015, 08:48
I dont even know what credentials to use or how to create my username. LOL
Title: Re: Canva
Post by: sharpshot on April 17, 2015, 09:11
Do we need to change the FTP server?  Can't connect using the old details.
Title: Re: Canva
Post by: Semmick Photo on April 17, 2015, 09:27
Do we need to change the FTP server?  Can't connect using the old details.

Quote
We have a new FTP system
Instead of the separate FTP login details we’ve supplied you, from Friday on we’ll be using your Canva account. But the FTP address and port will stay the same.
We’ll be changing over at 1:00AM UTC (GMT) on Friday, April 17th.
The old FTP system will stop working at that time, but if you happen to be uploading you hopefully won't notice much. Your upload session will be disconnected, and then will hopefully just reconnect to the new system (at the same address) and continue uploading. 


How to Log In to the New System
Your new FTP username will be a combination of your Canva username and Canva brandname with a plus symbol between, like this:  username+brandname
Your new FTP password is the same password you use to log into the Canva website.  If you change your password on the Canva website, it’ll change immediately on your new FTP account too.  It’s literally the same password.
As an example, if your Canva username is joebloggs and your Canva brandname is bloggsimages, then your new FTP credentials will be:
Server:  ftp.canva.com
Port:  21
FTP Username:  joebloggs+bloggsimages
FTP Password:  [Canva password]
If you have multiple brands, simply change the brandname portion of the FTP username to upload to each brand.  This will work for all brands that you have access to with your Canva user account.


If you log in with your email address and don't know your username...
Simply log in to Canva and from the main menu (triangle in top-right corner) click on “Your Profile”.  That page will show you your username preceded by the @ symbol.  It’s also in the URL after “canva.com/…”


New Visibility on your Uploads
On the new system you'll notice a new "_processing" directory in your FTP account.  Successfully uploaded images will remain there until they complete review. Use this to check which files you've uploaded recently.
Deleting files from there won't delete them from Canva.  Use the 'Your Portfolio' page on the website for all file management.
Title: Re: Canva
Post by: jefftakespics2 on April 17, 2015, 14:22
I initially had a problem, but I had the wrong brand name. You need to go under profile to find it. I connected and uploaded a bunch last night and they went through fine.
Title: Re: Canva
Post by: [email protected] on April 17, 2015, 14:59
This is maybe the only agency that really gets me excited.
In my opinion communication is a major factor when dealing with contributors and I really appreciate everything that you guys are doing in that department. Keep up the good work, Lee!

I sent a few files a couple of weeks ago and unfortunately the connection dropped so I currently have no idea how many of them have actually made it. I hope that they will show up in my portfolio soon so I can upload the rest of them next week before I leave on holiday.

P.S. Congrats on the 2 000 000 members milestone. :P

Thanks for this.  We know communication is key.  We can still improve, but I'm glad we're getting at least some of it right. 

Well, I can't connect using the new configuration. Anybody else having problems?

It's working well and we have a lot of people uploading right now.  Please check your username, your brandname and your password.  The few people who've had issues today all had these details wrong.  The email I sent announcing the new FTP system has details on how you can confirm each of them.  If you still have trouble, email me and I'll look into your account for you. 

Do we need to change the FTP server?  Can't connect using the old details.

The old server has been decommissioned. You can throw away all your old details. It's never coming back.  :D

Title: Re: Canva
Post by: Jo Ann Snover on April 17, 2015, 16:34
I was able to connect and upload a batch, I hope in time for this weekend's ingestion.
Title: Re: Canva
Post by: WendyT on April 17, 2015, 17:15
Once I had my correct user name (not my display name lol) it worked like a charm ... quicker than the old one and better than any of the other FTP sites I use. Well done Canva team :)

Thank you Lee for the help :)
Title: Re: Canva
Post by: [email protected] on April 17, 2015, 20:57
I was able to connect and upload a batch, I hope in time for this weekend's ingestion.

You made it!  :)

Once I had my correct user name (not my display name lol) it worked like a charm ... quicker than the old one and better than any of the other FTP sites I use. Well done Canva team :)

Thank you Lee for the help :)

I'm glad you got it working and that you think it's better.  It's just a distributed system on AWS, so not overly difficult to do.  In fact I don't think we've turned on the distribution yet, so it'll get even faster once we do. 
Title: Re: Canva
Post by: sweetgirll on April 21, 2015, 10:28
How long does it take to get approved to be a canva contributor?
I applied to be an illustrator...

What is the difference between a stock image contributor and a canva layout designer?

Monica
Title: Re: Canva
Post by: [email protected] on April 21, 2015, 17:43
How long does it take to get approved to be a canva contributor?
I applied to be an illustrator...

What is the difference between a stock image contributor and a canva layout designer?

Monica

You'll get a response within 24 hours.  Let me know if you don't. 

A stock image contributor contributes stock images (photos, vectors, 3D renders, etc).  A layout designer designs Canva layouts.  Both earn royalties when Canva customers purchase licenses to their work.  There's more info on the designer program here:  http:www.canva.com/designers
Title: Re: Canva
Post by: farbled on April 22, 2015, 15:49
How long does it take to get approved to be a canva contributor?
I applied to be an illustrator...

What is the difference between a stock image contributor and a canva layout designer?

Monica

You'll get a response within 24 hours.  Let me know if you don't. 

A stock image contributor contributes stock images (photos, vectors, 3D renders, etc).  A layout designer designs Canva layouts.  Both earn royalties when Canva customers purchase licenses to their work.  There's more info on the designer program here:  http:www.canva.com/designers
Hey Lee, is there any incentive if I refer a designer or 3?
Title: Re: Canva
Post by: [email protected] on April 22, 2015, 21:03
Hey Lee, is there any incentive if I refer a designer or 3?

Love and appreciation.  ;)
Title: Re: Canva
Post by: farbled on April 22, 2015, 21:06
Hey Lee, is there any incentive if I refer a designer or 3?

Love and appreciation.  ;)
:P
duly noted.
edit: how about a beer if/when I make it to the office while traveling?
Title: Re: Canva
Post by: [email protected] on April 23, 2015, 00:57
Hey Lee, is there any incentive if I refer a designer or 3?

Love and appreciation.  ;)
:P
duly noted.
edit: how about a beer if/when I make it to the office while traveling?

I'll buy *at least* one beer for any contributor who comes to the office.
Title: Re: Canva
Post by: sweetgirll on April 23, 2015, 11:45
Hi Lee,
thanks for accepting me. I understand that the vector upload is not ready yet...

I'm also interested in the layout designer program and I think I am going to apply for that, I am still learning how the design tool works. I am taking the tutorials first.

I was just trying to find where the layouts from the designer program go, so where do buyers find these ready made layouts?

Are these layouts the ones showing up in the Stream on the site ... or the layouts will show up always in the design tool along with backgrounds, text and image?

And how much is the commission if someone is using your layout?

Thanks


Title: Re: Canva
Post by: farbled on April 23, 2015, 13:42
Hey Lee, is there any incentive if I refer a designer or 3?

Love and appreciation.  ;)
:P
duly noted.
edit: how about a beer if/when I make it to the office while traveling?

I'll buy *at least* one beer for any contributor who comes to the office.

Works for me. :)
Title: Re: Canva
Post by: [email protected] on April 24, 2015, 02:15
Hi Lee,
thanks for accepting me. I understand that the vector upload is not ready yet...

I'm also interested in the layout designer program and I think I am going to apply for that, I am still learning how the design tool works. I am taking the tutorials first.

I was just trying to find where the layouts from the designer program go, so where do buyers find these ready made layouts?

Are these layouts the ones showing up in the Stream on the site ... or the layouts will show up always in the design tool along with backgrounds, text and image?

And how much is the commission if someone is using your layout?

Thanks

Email me a link to your portfolio of document designs and I'll get it in front of the right people. 

When you choose a document type in Canva (the horizontal list of different design types at the top of the home page), you go to a new design (in the editor) where you see the layouts in the left sidebar.  Those layouts are either made by Canva and are free, or are made by layout contributors and are paid. 

Layout royalties are the same as for image contributors: 35%. 

If your layouts include images from other contributors, that contributor earns their usual royalty, but you earn an extra 10% commission on those images.  You can also include your own images in layouts in which case you earn the usual royalty.
Title: Re: Canva
Post by: lima on April 24, 2015, 06:40
interesting Lee! I didn´t know we could do that as designers! Sale our canva design is a great idea!!!! where I can post my canva designs for people to buy them? Canva review those design templates? please give us more information  ???

Hi Lee,
thanks for accepting me. I understand that the vector upload is not ready yet...

I'm also interested in the layout designer program and I think I am going to apply for that, I am still learning how the design tool works. I am taking the tutorials first.

I was just trying to find where the layouts from the designer program go, so where do buyers find these ready made layouts?

Are these layouts the ones showing up in the Stream on the site ... or the layouts will show up always in the design tool along with backgrounds, text and image?

And how much is the commission if someone is using your layout?

Thanks

Email me a link to your portfolio of document designs and I'll get it in front of the right people. 

When you choose a document type in Canva (the horizontal list of different design types at the top of the home page), you go to a new design (in the editor) where you see the layouts in the left sidebar.  Those layouts are either made by Canva and are free, or are made by layout contributors and are paid. 

Layout royalties are the same as for image contributors: 35%. 

If your layouts include images from other contributors, that contributor earns their usual royalty, but you earn an extra 10% commission on those images.  You can also include your own images in layouts in which case you earn the usual royalty.
Title: Re: Canva
Post by: [email protected] on April 25, 2015, 22:23
Our designers program is detailed here:  http:www.canva.com/designers

It's very different to our image contributors program.  We work with a very small number of designers in that program. 
Title: Re: Canva
Post by: w7lwi on April 27, 2015, 20:28
Lee, I see by my stats that I've exceeded the payout threshold again.  However, I've yet to see an e-mail letting me know I'll be getting a payment next month.  Is this a new policy as the last time I hit payout I got an e-mail almost immediately after passing $100 (payout ended up quite a bit higher than that as the $100 mark was in the middle of the month)?
Title: Re: Canva
Post by: [email protected] on April 27, 2015, 21:42
Lee, I see by my stats that I've exceeded the payout threshold again.  However, I've yet to see an e-mail letting me know I'll be getting a payment next month.  Is this a new policy as the last time I hit payout I got an e-mail almost immediately after passing $100 (payout ended up quite a bit higher than that as the $100 mark was in the middle of the month)?

That was a manual email that I sent you because you didn't have your payout details in the system.  There's no automated emails for contributors at this time, other than those PayPal and Skrill send when you receive your payment.  Now that your payment details are in, you'll just automatically receive your payment around the 5th of next month with no notifications other than those from PayPal or Skrill. 
Title: Re: Canva
Post by: dirkr on April 28, 2015, 09:30
The new FTP server is up and running now.  For the next little while we're only going to be submitting images on the weekends, but we have ample reviewing resources so we expect all files to be reviewed and online before the end of the week. 

Hi Lee,

is this an automated process, so everything uploaded gets submitted over the weekend?
Because I have some files I uploaded on April 17 and they are still not visible in my portfolio, but I do see them in the "processing" folder when I connect my FTP client.

thanks for looking into that...
Title: Re: Canva
Post by: [email protected] on April 28, 2015, 18:55
They're in now, Dirkr.
Title: Re: Canva
Post by: Sean Locke Photography on April 29, 2015, 06:34
Got the email about the new licenses and all.  Question about this part :
"We're also including subscription packages.  The cheaper ones will provide the same OTU licenses we currently provide, though the bigger ones will provide the new RF license.  Royalties for both types of subscriptions are the same 35 cents we're currently paying. "

Why isn't the new RF license paying higher than the OTU?  I don't think people want yet another SS paying pennies for full rights.
Title: Re: Canva
Post by: Jo Ann Snover on April 29, 2015, 09:29
I have a similar concern to the one Sean mentioned - RF subscription and micro-RM (your OTU) for the same 35 cents a use.

I'm sure there'll be a "make it up in volume" argument, but that doesn't wash because (a) no one but SS really has the volume and (b) SS pays me 38 cents per RF subscription and I'm not all that thrilled to see someone undercutting that. I know there are other sites that pay 35 cents per subscription (Dreamstime for example) and I'm not happy about that either. So far I haven't been unhappy enough to leave the site, but as their credit sales slim down and subscriptions increase, it makes the site a whole lot less attractive.

I started uploading to Canva because it seemed it was something other than one of the many startups copying one of the existing agencies and thinking they could gain a foothold. I was OK with the 35 cents a sale because of the RM nature of it - one time use and the buyer doesn't get my image (monitoring compliance with mass market rights managed is a non starter).

I hope Canva realizes that introducing subscriptions for RF licenses really changes the game as far as Canva and contributors are concerned. This is not just a small detail.
Title: Re: Canva
Post by: farbled on April 29, 2015, 10:17
This is not just a small detail.
I completely agree. Just waiting for Lee to clarify and explain why they're doing this when they are by all accounts, already successful and gaining every day. Why is this necessary?
Title: Re: Canva
Post by: somethingpretentious on April 29, 2015, 14:12
Why not 35% commission on subscriptions instead of 35 cents? What is the reason contributors should not also get 35% on subscriptions?
Title: Re: Canva
Post by: Semmick Photo on April 29, 2015, 15:04
.
Title: Re: Canva
Post by: Semmick Photo on April 29, 2015, 15:15
.
Title: Re: Canva
Post by: PhotoBomb on April 29, 2015, 15:21
Why not 35% commission on subscriptions instead of 35 cents? What is the reason contributors should not also get 35% on subscriptions?

35% commission on a subscription sale might be less than 35 cents.
Title: Re: Canva
Post by: sweetgirll on April 29, 2015, 17:17
I was able to configure and connect using FTP...
when I connect it says "unsecured ftp connection...

I dont really know much about FTP ...but I was wondering if there is a way to make the FTP connection secure?  Im using cyberduck it has options for SFTP and FTP SSL, but it didn't seem to work for me.
Title: Re: Canva
Post by: [email protected] on April 30, 2015, 00:12
Got the email about the new licenses and all.  Question about this part :
"We're also including subscription packages.  The cheaper ones will provide the same OTU licenses we currently provide, though the bigger ones will provide the new RF license.  Royalties for both types of subscriptions are the same 35 cents we're currently paying. "

Why isn't the new RF license paying higher than the OTU?  I don't think people want yet another SS paying pennies for full rights.

We're not pretending that this is not giving away more rights for the same royalty.  Obviously that's what it is.  We need a subscription product and we elected to increase the rights rather than decrease the royalty.  It's very much in line with what other agencies - where we all contribute - provide. 

We don't expect subscriptions to become our primary product like they are at SS and many others.  Our primary product is still a One Time Use license at 35 cents royalty - WAY less rights than any other agency is providing.  Half the subscriptions are for OTU licenses too. 

I have a similar concern to the one Sean mentioned - RF subscription and micro-RM (your OTU) for the same 35 cents a use.

I'm sure there'll be a "make it up in volume" argument, but that doesn't wash because (a) no one but SS really has the volume and (b) SS pays me 38 cents per RF subscription and I'm not all that thrilled to see someone undercutting that. I know there are other sites that pay 35 cents per subscription (Dreamstime for example) and I'm not happy about that either. So far I haven't been unhappy enough to leave the site, but as their credit sales slim down and subscriptions increase, it makes the site a whole lot less attractive.

I started uploading to Canva because it seemed it was something other than one of the many startups copying one of the existing agencies and thinking they could gain a foothold. I was OK with the 35 cents a sale because of the RM nature of it - one time use and the buyer doesn't get my image (monitoring compliance with mass market rights managed is a non starter).

I hope Canva realizes that introducing subscriptions for RF licenses really changes the game as far as Canva and contributors are concerned. This is not just a small detail.

Jo-Ann, you still seem to think we're making rash or uninformed decisions.  All of the contributors I briefed on this change were totally fine with it.  They realise the new RF subscription is no worse than most of the other places they distribute, and our OTU license - still our primary product and half of our subscription packages - is better royalty per rights than anyone else in the market.  They were also grateful that our subscriptions didn't provide lower royalties as they've become accustomed to. 

They're also happy with our royalty level and growth, and the fact we have the easiest submission in the industry.  And that we're not just, as you say, replicating the business model of everyone else in the industry. 

If you don't feel that way, we will respect that.  Different things have different importance to different people.  We have no lock-in policy.  And I've given you months notice of this change.  We don't want you to leave, but nobody is forcing you to stay.  That may sound a little harsh, but you don't seem to have any confidence in our management abilities despite all that we've built.  We value all our contributors, but we're most keen to work with those who value what we've done and where we're going - thankfully the vast majority. 

This is not just a small detail.
I completely agree. Just waiting for Lee to clarify and explain why they're doing this when they are by all accounts, already successful and gaining every day. Why is this necessary?

Why is this necessary?  Because we're not content to coast with what we have so far.  If that's what you were hoping for, expect to be continually disappointed for a very long time.  ;) 

There's a huge vision for Canva and only a tiny portion of it currently exists. 

Why not 35% commission on subscriptions instead of 35 cents? What is the reason contributors should not also get 35% on subscriptions?

Because the royalty would be lower.  Most microstock subscriptions work out at close to break-even if the subscriber downloads their full allocation.  By setting a per-download royalty, the contributor gets a consistent royalty (no risk) and the agency profits only from the un-used portion of download allocations. 

Some agencies try to split the profits based on the quantity of downloads.  Veer does this.  It doesn't always work out well for the contributor. 

I was able to configure and connect using FTP...
when I connect it says "unsecured ftp connection...

I dont really know much about FTP ...but I was wondering if there is a way to make the FTP connection secure?  Im using cyberduck it has options for SFTP and FTP SSL, but it didn't seem to work for me.


Don't use Cyberduck.  It's the ONLY application that doesn't play well with our FTP system.  There's a lot of free alternatives available, and most of the contributors I've already warned off Cyberduck have told me afterwards that they were glad they'd switched to a better FTP application.  Just Google:  free FTP mac   
Title: Re: Canva
Post by: Jo Ann Snover on April 30, 2015, 01:16
...Jo-Ann, you still seem to think we're making rash or uninformed decisions.  All of the contributors I briefed on this change were totally fine with it...

I didn't say anything about rash or uninformed in this post or any other, so I 'm not sure what your message is about i "still seem to think".

I posted my reaction to the e-mail I received. My reaction based on my experiences.

Title: Re: Canva
Post by: [email protected] on April 30, 2015, 01:29
...Jo-Ann, you still seem to think we're making rash or uninformed decisions.  All of the contributors I briefed on this change were totally fine with it...

I didn't say anything about rash or uninformed in this post or any other, so I 'm not sure what your message is about i "still seem to think".

I posted my reaction to the e-mail I received. My reaction based on my experiences.

What's actually going on - in my case anyway - is that I feel Canva, as a new agency, is in a phase of its development where contributor input can make a difference.

Later on, it won't matter at all/as much what contributors say. I think your business model has a lot of potential and to the extent I can, I'd like to influence the contributor end of things by giving input while that's still possible.

Once you're big and successful, we can happily ignore each other :)

I hope Canva realizes that introducing subscriptions for RF licenses really changes the game as far as Canva and contributors are concerned. This is not just a small detail.
Title: Re: Canva
Post by: Justanotherphotographer on April 30, 2015, 02:40
Personally I am a little disappointed with the return for subs, but then a again I continue to upload to IStock who dumps my work onto Thinkstock and pays me considerably less, so I can see the reasoning. It is worth noting that a lot of people have seen a drop in the volume of sales even at SS, so compensation at this RPD may not be sustainable for the contributor for too much longer. It would be great to see Canva doing something different, like offering a decent percentage of subs income rather than a flat cent fee as mentioned.

Lee, you've been great on the forum at keeping us all in the loop and responding to concerns. Please don't let this degenerate into an argument when a contributor raises their concerns. Jo Ann has been a long standing champion of contributor rights and is always fair and balanced in her comments. I can't think of anyone else who's done as much reporting and investigating on things that impact the industry, including bloggers that actually make a return for all their hard work. I don't think she deserves to be spoken to in quite such a dismissive way.
Title: Re: Canva
Post by: [email protected] on April 30, 2015, 03:33
Personally I am a little disappointed with the return for subs, but then a again I continue to upload to IStock who dumps my work onto Thinkstock and pays me considerably less, so I can see the reasoning. It is worth noting that a lot of people have seen a drop in the volume of sales even at SS, so compensation at this RPD may not be sustainable for the contributor for too much longer. It would be great to see Canva doing something different, like offering a decent percentage of subs income rather than a flat cent fee as mentioned.

Lee, you've been great on the forum at keeping us all in the loop and responding to concerns. Please don't let this degenerate into an argument when a contributor raises their concerns. Jo Ann has been a long standing champion of contributor rights and is always fair and balanced in her comments. I can't think of anyone else who's done as much reporting and investigating on things that impact the industry, including bloggers that actually make a return for all their hard work. I don't think she deserves to be spoken to in quite such a dismissive way.

I'm very aware of Jo Ann's history and role in this forum.  I'm simply trying to help her and some others see that just because Canva is a new business doesn't mean we're naive and uninformed like many other startups in this space. 

We put together a collection of over 1 million images before we even launched.  We've gained over two million users in under two years.  We're paying out 100 contributors per month in under two years.  I'm not sure what some people need to see to be convinced that we know what we're doing.
Title: Re: Canva
Post by: Justanotherphotographer on April 30, 2015, 05:09
I don't think she said you didn't know what you were doing. She was expressing concern from  her perspective as a contributor.

What you know works for you as an agency, and what Jo Ann knows works for her as a contributor can be two different things without her thinking you are naive or ill informed.

I think the concern is that you know exactly what you are doing and that what you offer is in line with what the other agencies are offering; which is, as far as subs go, increasingly a fleecing for us (again, talking about the general state of the industry not Canva specifically).
Title: Re: Canva
Post by: RuthBlack on April 30, 2015, 05:30
I would just like to voice my support for Jo Ann, I follow the forums but don't often post because contributors like her and Sean are usually there looking out for contributors interests and asking any questions that need asked.

I am loving Canva so far, but please don't dismiss her concerns, as many other people are probably feeling the same way.
Title: Re: Canva
Post by: Semmick Photo on April 30, 2015, 10:31
I'd love to see the contributors side get an upgrade soon
Title: Re: Canva
Post by: lima on May 16, 2015, 11:06
Hi Lee! can you tell us what is the status of vector illustration uploading on canva??? ???
Title: Re: Canva
Post by: Mikeme on May 16, 2015, 11:38
Hi Lee! can you tell us what is the status of vector illustration uploading on canva??? ???

Yeah and while we are at it, then also the status on ''Pending cut-out'' . I know that you've got like tons of images to cut-out but it would be nice to know  ;)
Title: Re: Canva
Post by: etienjones on May 16, 2015, 12:35
And while we are getting an update, what is with those elusive "Processing" files . . . .
Title: Re: Canva
Post by: memakephoto on May 16, 2015, 16:25
Quote
If you don't feel that way, we will respect that.  Different things have different importance to different people.  We have no lock-in policy.  And I've given you months notice of this change.  We don't want you to leave, but nobody is forcing you to stay.  That may sound a little harsh, but you don't seem to have any confidence in our management abilities despite all that we've built.  We value all our contributors, but we're most keen to work with those who value what we've done and where we're going - thankfully the vast majority. 

That's crowd sourcing for you. If you don't like it, get lost, there's a dozen more to take your place. I would love to find an agency with a win/win attitude. It is possible to make money while the contributor also makes a fair rate. But it's never enough and you have to offer dirt cheap content to buyers because god knows artwork, photos and design have almost no value these days.

In one post Lee has left a bad taste in my mouth.
Title: Re: Canva
Post by: noodle on May 18, 2015, 05:18
Who,s glad they werent accepted now?....
Title: Re: Canva
Post by: Digital66 on May 18, 2015, 08:29
We need a subscription product and we elected to increase the rights rather than decrease the royalty.  It's very much in line with what other agencies - where we all contribute - provide. 

We don't expect subscriptions to become our primary product like they are at SS and many others.
Bla bla bla bla...

It seems like copy/paste of so many other agencies' speech! 
Title: Re: Canva
Post by: BelieveInStock on May 19, 2015, 04:35
Is anyone experiencing a drop in sales on Canva this month ?

I think a lot new photographers and illustrators got onboard recently which results in larger competition.
Title: Re: Canva
Post by: Painter on May 19, 2015, 04:47
Is anyone experiencing a drop in sales on Canva this month ?

I think a lot new photographers and illustrators got onboard recently which results in larger competition.
I had BME at Canva last month, and it seems like I will get a new BME this month.
Title: Re: Canva
Post by: sgoodwin4813 on May 19, 2015, 05:30
For me last month was a BME there and this month so far is about the same - no complaints
Title: Re: Canva
Post by: Semmick Photo on May 19, 2015, 10:08
Its hard for me to get BMEs as they keep deleting images from my portfolio. It really doesn't sit right with me. They should for the sake of helping them start up grandfather a portfolio. Instead it feeks like thanks for the help but we no longer need you. Anyways, I'll get back under my rock.
Title: Re: Canva
Post by: sgoodwin4813 on May 19, 2015, 12:36
Its hard for me to get BMEs as they keep deleting images from my portfolio. It really doesn't sit right with me. They should for the sake of helping them start up grandfather a portfolio. Instead it feeks like thanks for the help but we no longer need you. Anyways, I'll get back under my rock.

What kind of images are they deleting?  That hasn't happened to me yet and it would be nice to know what they don't want to save time when submitting.
Title: Re: Canva
Post by: Semmick Photo on May 19, 2015, 14:35
Its hard for me to get BMEs as they keep deleting images from my portfolio. It really doesn't sit right with me. They should for the sake of helping them start up grandfather a portfolio. Instead it feeks like thanks for the help but we no longer need you. Anyways, I'll get back under my rock.

What kind of images are they deleting?  That hasn't happened to me yet and it would be nice to know what they don't want to save time when submitting.
I dont know. I have asked but they cant say exactly. Expectations are that most of my portfolio will be removed.

 I have also asked what they need and basically the images need to be commercial and have money invested in them. I understand I need to invest money in commercial shoots.

I am contemplating my next move. I have a hard time justifying investing hundreds of dollars for 35 cent returns. Not just for Canva, for any agency paying 35 cents. So I am on the fence of what direction to take. Do I keep shooting my landscapes and the occasional table top, and accept that I am not going to be accepted by Stocksy, Creative Market, and Canva. Or will I invest money to shoot images and hope to get accepted into those agencies to make my money back.
Title: Re: Canva
Post by: sharpshot on May 20, 2015, 03:58
They have removed all my images with text on them, they were selling well and were a large chunk of my portfolio.  I think what they should of done was have a separate collection for images with text.  Never understand why sites want buyers to have to go to their rival sites to find images they want?  They might not come back and I also think it reduces traffic, as all those google searches for images with text will now be pointing at their rival sites.  It also hits my motivation to carry on uploading to Canva and I'm sure I wont be the only one.

Hopefully they wont decide to get rid of another category, at least it isn't as bad as the site that decided to only sell black & white :)
Title: Re: Canva
Post by: w7lwi on May 20, 2015, 12:38
Lee,

In spite of continued assurances since last year, all of my images that have been marked "processing" are still in the same state.  As no apparent progress appears to be being made to correct this CANVA problem, I intend to re-upload these images over the next two weeks. You can simply go ahead and dump the old images marked processing as I have little to no confidence they will ever be corrected, in spite of previous statements that they are now your "highest priority".

Russ
Title: Re: Canva
Post by: Fairplay on May 21, 2015, 04:48
What's happening with Canva? I can't find the info about my earnings balance and from today the sales gives me "Forbidden (403)"! What a mess!?
Title: Re: Canva
Post by: sharpshot on May 21, 2015, 04:51
Working for me on this page https://www.canva.com/sales (https://www.canva.com/sales)
Title: Re: Canva
Post by: Fairplay on May 21, 2015, 04:59
Not working for me right now! It was working yesterday!
The link to my balance in my profile page is missing for the last few weeks!
Title: Re: Canva
Post by: Sean Locke Photography on May 21, 2015, 05:45
I went to a social media networking get together last night.  I had seen on their facebook timeline that a few months ago, there was a presentation on Canva.  Well, the woman who did the presentation could have been a brand ambassador.  She could not stop gushing about how she loved Canva, and how she uses it everyday, and it makes design tools and images available to everyone, without the hassle and cost of a subscription or credits.... It was good to see that kind of enthusiasm.
Title: Re: Canva
Post by: WendyT on May 25, 2015, 07:01
None of it available to me at all tonight :)
Title: Re: Canva
Post by: lima on May 25, 2015, 07:08
Lee, where is my portfolio, my canva designs and earnings??? all disappear!!!!! what happened on canva?!  :-\
Title: Re: Canva
Post by: lima on May 25, 2015, 07:23
Lee, where is my portfolio, my canva designs and earnings??? all disappear!!!!! what happened on canva?!  :-\

it was my mistake !! I was in my personal area lol  and I found all ;)
Title: Re: Canva
Post by: WendyT on May 25, 2015, 07:35
None of it available to me at all tonight :)
Had to go jumping around, found it though ...
Title: Re: Canva
Post by: Silken Photography on May 25, 2015, 21:21
Hi Lee,

When connecting via FTP I can see files I've uploaded recently in _processing, but they're all 0 bytes in size.  Is that ok?  I don't see any of these in my portfolio, and some have been there over a month... though admittedly I've lost track of what the expected turnaround times are these days.
Title: Re: Canva
Post by: Silken Photography on May 25, 2015, 23:23
Wow, now that's service.  Perhaps a remarkable coincidence, but since I posted all my images have appeared in my portfolio, and all have already been reviewed (and most approved, yay!).  Thank you SO much.
Title: Re: Canva
Post by: Sean Locke Photography on May 26, 2015, 09:41
Hi Lee,

When connecting via FTP I can see files I've uploaded recently in _processing, but they're all 0 bytes in size.  Is that ok?  I don't see any of these in my portfolio, and some have been there over a month... though admittedly I've lost track of what the expected turnaround times are these days.

I see this too. 

I also seem to have lost the links to portfolio, sales, etc.  All I have is "settings" under my avatar.
Title: Re: Canva
Post by: Fairplay on May 26, 2015, 10:22

I see this too. 

I also seem to have lost the links to portfolio, sales, etc.  All I have is "settings" under my avatar.

I wonder why but the links are hidden in "Settings"!
Title: Re: Canva
Post by: Sean Locke Photography on May 26, 2015, 10:29
Ah yes.  I didn't go there because I didn't want to change any settings.
Title: Re: Canva
Post by: w7lwi on May 26, 2015, 10:42
Lee,

In spite of continued assurances since last year, all of my images that have been marked "processing" are still in the same state.  As no apparent progress appears to be being made to correct this CANVA problem, I intend to re-upload these images over the next two weeks. You can simply go ahead and dump the old images marked processing as I have little to no confidence they will ever be corrected, in spite of previous statements that they are now your "highest priority".

Russ

OK an update on this.  I uploaded all 14 images that have been in status "processing" last week.  This morning I checked and 13 have been approved and are in my port.  The 13 old images that were marked "processing" have been removed.  The only one that hasn't been approved yet has been marked "pending Cutout."  This is likely an error as it's a PNG with all the BG removed.  All previous PNG images were accepted just fine, so I'll pass on a note to Lee about this one.  Now that my port appears to be current, I feel comfortable resuming uploads.
Title: Re: Canva
Post by: Sean Locke Photography on May 26, 2015, 10:51
FTP server is having issues right now.
Title: Re: Canva
Post by: Sean Locke Photography on May 26, 2015, 14:27
FTP server is having issues right now.

Still can't get anything up there.  Just me?
Title: Re: Canva
Post by: Smilla on May 27, 2015, 02:55
Just uploaded fine here.

My problem is my _processing folder has 840 images in it dating back to 22 April some of which have appeared in my portfolio and some haven't. It's a devil working out which ones have been cleared and which ones haven't and why they still show as processing.

99% are PNG with removed BG's
Title: Re: Canva
Post by: Semmick Photo on May 27, 2015, 03:04
Lee,

In spite of continued assurances since last year, all of my images that have been marked "processing" are still in the same state.  As no apparent progress appears to be being made to correct this CANVA problem, I intend to re-upload these images over the next two weeks. You can simply go ahead and dump the old images marked processing as I have little to no confidence they will ever be corrected, in spite of previous statements that they are now your "highest priority".

Russ

OK an update on this.  I uploaded all 14 images that have been in status "processing" last week.  This morning I checked and 13 have been approved and are in my port.  The 13 old images that were marked "processing" have been removed.  The only one that hasn't been approved yet has been marked "pending Cutout."  This is likely an error as it's a PNG with all the BG removed.  All previous PNG images were accepted just fine, so I'll pass on a note to Lee about this one.  Now that my port appears to be current, I feel comfortable resuming uploads.
Did you have your knickers in a twist over 14 images, or am I misunderstanding this?  :o
Title: Re: Canva
Post by: w7lwi on May 27, 2015, 12:55
Lee,

In spite of continued assurances since last year, all of my images that have been marked "processing" are still in the same state.  As no apparent progress appears to be being made to correct this CANVA problem, I intend to re-upload these images over the next two weeks. You can simply go ahead and dump the old images marked processing as I have little to no confidence they will ever be corrected, in spite of previous statements that they are now your "highest priority".

Russ

OK an update on this.  I uploaded all 14 images that have been in status "processing" last week.  This morning I checked and 13 have been approved and are in my port.  The 13 old images that were marked "processing" have been removed.  The only one that hasn't been approved yet has been marked "pending Cutout."  This is likely an error as it's a PNG with all the BG removed.  All previous PNG images were accepted just fine, so I'll pass on a note to Lee about this one.  Now that my port appears to be current, I feel comfortable resuming uploads.
Did you have your knickers in a twist over 14 images, or am I misunderstanding this?  :o

About 14 images ... no.  About 14 images that have been stuck in limbo for over six months with continued assurances that the issue would be fixed ... yes.
Title: Re: Canva
Post by: Sean Locke Photography on May 29, 2015, 06:48
Can I get this set not to be "pending cut out"?  They're meant to have the blue background as the copyspace.
(https://d117r1wt3t6ahr.cloudfront.net/MABSRMXXyi4/1/thumbnail.jpg)
Title: Re: Canva
Post by: Anyka on May 29, 2015, 07:04
Can I get this set not to be "pending cut out"?  They're meant to have the blue background as the copyspace.
(https://d117r1wt3t6ahr.cloudfront.net/MABSRMXXyi4/1/thumbnail.jpg)

Sean, I have several images "pending cut-out" that are totally unsuitable to be cut out (like smoke, or your flame).  In a previous post, Lee said that images that prove to be impossible to cut-out, will be deleted.
Some images, like a Christmas tree, are "suitable", but a real pain.   Would be a lot easier to just leave them on white (or black).
Title: Re: Canva
Post by: Semmick Photo on May 29, 2015, 07:42
Can I get this set not to be "pending cut out"?  They're meant to have the blue background as the copyspace.
(https://d117r1wt3t6ahr.cloudfront.net/MABSRMXXyi4/1/thumbnail.jpg)
The idea of Canva is that the buyer can design their own background. Thats what I understand. The color of the background doesnt matter, so anything that looks like an isolation will go to cut out.
Title: Re: Canva
Post by: spike on May 31, 2015, 15:51
Canva has already earned more than canstock, photodune and dreamstime for me this month, and my portfolio has been online for just 3 months. It was one of the worst months for CS and PD, but still pretty cool! Hope more expensive licenses come into play soon, it could result in a significant boost to our income.

Go canva!
Title: Re: Canva
Post by: lima on May 31, 2015, 17:03
i just try to upload to canva and the ftp don´t work! :-\
anybody have the same problem?

Error: Critical error: Could not connect to server
Title: Re: Canva
Post by: Sean Locke Photography on May 31, 2015, 17:08
It's been in and out for days.
Title: Re: Canva
Post by: Sean Locke Photography on June 01, 2015, 13:51
Still no luck.
Title: Re: Canva
Post by: Fairplay on June 02, 2015, 05:28
Canva removed more images from my portfolio! Some of them were good sellers! I don't plan to upload more! They don't need more of my images!
BTW I am one of those 100+ contributors with regular monthly payments! Or may be it's better to say "I was ..."!
Title: Re: Canva
Post by: Deyan Georgiev Photography on June 02, 2015, 10:59
Canva removed more images from my portfolio! Some of them were good sellers! I don't plan to upload more! They don't need more of my images!
BTW I am one of those 100+ contributors with regular monthly payments! Or may be it's better to say "I was ..."!

This is personal point of view and personal decision, but i would say do not pay attention on this. Canva already shows us that they know what they do in all aspects, this is a part of the portfolio optimisation. All we know this, but some of us don't want to be affected.

Some of my files are also removed, but this is not something to provoke me to stop uploading. I even didn't check which of my files are removed. I say this as one of the top contributors in Canva.

In this forum i see everyday posts about rejections or removed accepted files and to me this is absolutely not a painful problem. Even more, this problems like rejections will grow much more in the future, because of the increase of the whole microstock portfolio. Be prepared for this :)

We must be much more focused on the content which we will create and less on the content we've already created!!!
At least i give my energy on creating new salable images :)
Title: Re: Canva
Post by: w7lwi on June 02, 2015, 11:26
I just noticed that I have two images that had been approved and sold are now marked as soft rejections.  Is this the same as what's been reported as images removed from CANVA?  I've had no images physically removed from the CANVA site, only the status changed from approved to rejected(s).
Title: Re: Canva
Post by: Anyka on June 02, 2015, 11:29
Deyan, I agree, but it would be nice to have a better interface, so I could see WHICH photos are deleted.  I don't have the time to browse through all of them to see which one is missing, and like you, I don't think it really is important.  But having no tools to sort my portfolio (to be cutout, rejected, approved, processing ...) is annoying.
Title: Re: Canva
Post by: Deyan Georgiev Photography on June 02, 2015, 11:37
Deyan, I agree, but it would be nice to have a better interface, so I could see WHICH photos are deleted.  I don't have the time to browse through all of them to see which one is missing, and like you, I don't think it really is important.  But having no tools to sort my portfolio (to be cutout, rejected, approved, processing ...) is annoying.

I agree that there are a lot to do in the contributors interface and hope to be done soon...
Title: Re: Canva
Post by: objowl on June 02, 2015, 12:09
I just noticed that I have two images that had been approved and sold are now marked as soft rejections.  Is this the same as what's been reported as images removed from CANVA?  I've had no images physically removed from the CANVA site, only the status changed from approved to rejected(s).

Images are never physically removed by CANVA and you cannot remove them either, though they may continue to sell even after retrospective rejection, because if someone has used an image as part of a design it remains in their folder forever or until they delete it , whether they paid for it or not.
Title: Re: Canva
Post by: Semmick Photo on June 02, 2015, 14:22
I just sold an image that is not available anymore. How does that even work? Are they now deleting work as soon as they see it sold and they dont like the image?


Title: Re: Canva
Post by: objowl on June 02, 2015, 14:54
I just sold an image that is not available anymore. How does that even work? Are they now deleting work as soon as they see it sold and they dont like the image?

see above post
Title: Re: Canva
Post by: Semmick Photo on June 02, 2015, 15:33
I just sold an image that is not available anymore. How does that even work? Are they now deleting work as soon as they see it sold and they dont like the image?

see above post

Ok thanks
Title: Re: Canva
Post by: RuthBlack on June 03, 2015, 03:01
Has there been any progress on the files marked "processing"? 

I have probably over 100 images stuck like this since I joined last September, I don't want to re-submit them as it would take ages to identify them all.
Title: Re: Canva
Post by: amabu on June 03, 2015, 07:59
Does anyone know at what date they pay out?

Has Lee left the forum?
Title: Re: Canva
Post by: Semmick Photo on June 03, 2015, 08:04
Does anyone know at what date they pay out?

Has Lee left the forum?
If you hit pay out, request it, and you will get paid around the 3rd of the following month
Title: Re: Canva
Post by: sunlover on June 03, 2015, 19:32
How does Canva work?
I've signed-up with Canva and am interested in participating with the Canva site.
I guess I'm missing something here; how does Canva work?
Do I create the designs and post them for sale?  Do I upload photos like any other site for designers to use?
I seem to be stuck on what to do next and am having a hard time finding such information.

Just need a bit of a nudge to get going here.   
thx,
Rick Zepp
[email protected]
Title: Re: Canva
Post by: w7lwi on June 03, 2015, 20:00
Does anyone know at what date they pay out?

Has Lee left the forum?
If you hit pay out, request it, and you will get paid around the 3rd of the following month

This is no longer necessary.  No need to request payment.  Once you hit payout you will automatically be paid the following month.  Payment will be for the total earnings through the end of the month in which you reach payout,
Title: Re: Canva
Post by: w7lwi on June 03, 2015, 20:07
How does Canva work?
I've signed-up with Canva and am interested in participating with the Canva site.
I guess I'm missing something here; how does Canva work?
Do I create the designs and post them for sale?  Do I upload photos like any other site for designers to use?
I seem to be stuck on what to do next and am having a hard time finding such information.

Just need a bit of a nudge to get going here.   
thx,
Rick Zepp
[email protected]

Just upload images the same as any other site.  The designs are made by their customers using the images uploaded.  If you can make/upload PNG files with an acceptably transparent BG, those seem to sell quite well (for me at least).  An acceptably transparent BG means no debris on the BG or subject edges when viewed over a red, green, blue, white and black field (individually of course  ::) ).
Title: Re: Canva
Post by: Sean Locke Photography on June 03, 2015, 21:42
You sign up and use Canva to make designs for your work or other needs.

If you want to be a contributor, then you need to go through a different process, and, unfortunately, Lee seems to be in absentia lately, so not sure how that works these days.
Title: Re: Canva
Post by: sweetgirll on June 03, 2015, 23:10
I don't know...

they might be very busy with something that they call "canva for work" ...wich has not been released yet...because it says "coming soon".
I dont' know if this is old news:
http://techcrunch.com/2015/05/04/design-platform-canva-raises-6-million-expands-to-businesses-with-canva-for-work/ (http://techcrunch.com/2015/05/04/design-platform-canva-raises-6-million-expands-to-businesses-with-canva-for-work/)



Title: Re: Canva
Post by: amabu on June 04, 2015, 01:21
Does anyone know at what date they pay out?

Has Lee left the forum?
If you hit pay out, request it, and you will get paid around the 3rd of the following month

This is no longer necessary.  No need to request payment.  Once you hit payout you will automatically be paid the following month.  Payment will be for the total earnings through the end of the month in which you reach payout,

That´s what I thought. I hit payout early in May and am now waiting for my first transfer.
Title: Re: Canva
Post by: Semmick Photo on June 04, 2015, 16:55
My entire port is deleted. I have my eye images online and thats it. They rejected 1000 images. The rest is processing or pending cut out, its a mess. Surely there are some images that are good enough. Feels like Thank you for being a beta tester, now feck off.
Title: Re: Canva
Post by: objowl on June 04, 2015, 17:23
My entire port is deleted. I have my eye images online and thats it. They rejected 1000 images. The rest is processing or pending cut out, its a mess. Surely there are some images that are good enough. Feels like Thank you for being a beta tester, now feck off.

I take it you are not embracing portfolio optimisation as some are.  Just hope that CANVA got this wrong, otherwise retrospective rejections could be the next exciting news across many microstock agencies.
Still you could continue selling those images used in designs prior to deletion, no way out of that should you have the opportunity to sell the copyright of any of those images.
Title: Re: Canva
Post by: Semmick Photo on June 04, 2015, 17:28
If an agency were to delete my none sellers after a 4 year time frame, I wouldnt mind. But these images were accepted about 10 months ago, and even selling. I just checked their library for Irish landscapes, surely mine can compete with most of what I see online, or are definitely better. The rejections dont make sense either.  A couple of duds are still online and beautiful golden hour landscape images of the Wicklow mountains are rejected. Etc.
Title: Re: Canva
Post by: amabu on June 05, 2015, 01:43
Does anyone know at what date they pay out?

Has Lee left the forum?
If you hit pay out, request it, and you will get paid around the 3rd of the following month

This is no longer necessary.  No need to request payment.  Once you hit payout you will automatically be paid the following month.  Payment will be for the total earnings through the end of the month in which you reach payout,

That´s what I thought. I hit payout early in May and am now waiting for my first transfer.

Got the money today. So it is automated.
Title: Re: Canva
Post by: Jo Ann Snover on June 07, 2015, 21:06
Is Canva still doing weekend intake of uploaded content? I uploaded 30 images on Friday and I don't see them as pending in my portfolio (it's already Monday in Australia)
Title: Re: Canva
Post by: WendyT on June 07, 2015, 21:14
Is Canva still doing weekend intake of uploaded content? I uploaded 30 images on Friday and I don't see them as pending in my portfolio (it's already Monday in Australia)
It's a public holiday here Jo Ann ... Queens Birthday. I am not sure if that will have anything to do with it though.
Title: Re: Canva
Post by: Jo Ann Snover on June 07, 2015, 23:09
Ah. I'll bet that's it. Thanks
Title: Re: Canva
Post by: WendyT on June 10, 2015, 00:07
Has anyone worked out a way of knowing which images have been deleted from the collection?
Title: Re: Canva
Post by: Anyka on June 10, 2015, 00:31
No ... right now, I'm at an average of 1 disappearing image per day.  With more than 4000 images on Canva, that is not a disaster of course, but I have no idea which image is disappearing and why.  I am not uploading at the moment, so there's no queue.
It could be that there are inspectors re-inspecting, but it could also be (as Lee said) that they are working through my long list of to-be-cutout images, and they are deleting the images that cannot be cutout.  Soooo looking forward to the possibility to sort our portfolio.
Title: Re: Canva
Post by: Jo Ann Snover on June 10, 2015, 00:46
So I have only a small portion of my portfolio on Canva - and what I uploaded last Friday never turned up, so the number when I use this URL

https://www.canva.com/portfolio (https://www.canva.com/portfolio)

Hasn't changed for a few weeks (it's 457). That includes the pending cutout items (from way back when, before I realized I shouldn't upload any JPEGs that were isolated) as well as some rejected files.

Up until late last week my portfolio for sale was 411, seen using this link (you'd put in your contributor name)

https://www.canva.com/joannsnover (https://www.canva.com/joannsnover)

It went to 410 over the weekend sometime and 408 sometime this week.

The 457 didn't change, which means, I think, that some of the items in that list have gone from Approved to Rejected. I think you'd have to scroll through the pages to see - assuming you could remember what was approved or not.

I'm going to hold off on more uploads until (a) my MIA files from last week show up and (b)  they finish culling portfolios. Why give them more of what they don't want? Whatever that is.

They also edit titles and descriptions sometimes - some very odd changes made in a batch from a few weeks back. I left the file alone, but the change was really strange. This file was re-titled "Small home with the lights on"

https://www.canva.com/media/MABOQa7pQI4 (https://www.canva.com/media/MABOQa7pQI4)

That's not the title I gave it or would give it...

Edited June 10th to add that my 30 files showed up and are now In Review. So portfolio count is 487. My approved files count is now down to 407 - one more previously approved one has been removed.

The bits and pieces approach suggests that the review isn't by portfolio, although Ron said a week or two ago that his "whole portfolio" had been removed.

If possible, and someone from Canva is still monitoring MSG, can you tell contributors when you've completed the cull of previously approved images?
Title: Re: Canva
Post by: WendyT on June 10, 2015, 00:57
I mentioned to Lee about renaming stuff before and he said that they are not supposed to do it so maybe drop him an email. I have to admit that I will be pleased to be able to know what is being rejected and why ....
Title: Re: Canva
Post by: Anyka on June 10, 2015, 02:21
They also edit titles and descriptions sometimes - some very odd changes made in a batch from a few weeks back. I left the file alone, but the change was really strange. This file was re-titled "Small home with the lights on"

https://www.canva.com/media/MABOQa7pQI4 (https://www.canva.com/media/MABOQa7pQI4)

That's not the title I gave it or would give it...

Wow, if that is a SMALL home, I would love to see what this inspector considers a MEDIUM or LARGE one.
Title: Re: Canva
Post by: w7lwi on June 18, 2015, 14:50
I just noticed a sale that had an odd description as to which image was sold.  Has anyone else seen this and know what it means?

"MAA5D2HoD_g → via MAA_APIvGEA"

The first I.D. is the original image I submitted and the second "via" image appears to be a completed composition that incorporates my original image.  If I were to guess (and it's only a guess) it looks like the finished composition has been posted on CANVA for sale and when sold, I get a credit as my image is a part of the composition.  As I said I don't really know what this means, so that's why the question.  Anyone?
Title: Re: Canva
Post by: photominer on June 18, 2015, 15:00
I just noticed a sale that had an odd description as to which image was sold.  Has anyone else seen this and know what it means?

"MAA5D2HoD_g → via MAA_APIvGEA"

The first I.D. is the original image I submitted and the second "via" image appears to be a completed composition that incorporates my original image.  If I were to guess (and it's only a guess) it looks like the finished composition has been posted on CANVA for sale and when sold, I get a credit as my image is a part of the composition.  As I said I don't really know what this means, so that's why the question.  Anyone?
I believe your image is part of a design. I have one image used in a design and I get a credit whenever the finished design is used. :)
Title: Re: Canva
Post by: Maximilian on June 18, 2015, 15:01
My entire port is deleted. I have my eye images online and thats it. They rejected 1000 images. The rest is processing or pending cut out, its a mess. Surely there are some images that are good enough. Feels like Thank you for being a beta tester, now feck off.

Wow this sounds too bad. Can`t believe this story. That`s bad.
Title: Re: Canva
Post by: sgoodwin4813 on June 18, 2015, 20:23
I just noticed a sale that had an odd description as to which image was sold.  Has anyone else seen this and know what it means?

"MAA5D2HoD_g → via MAA_APIvGEA"

The first I.D. is the original image I submitted and the second "via" image appears to be a completed composition that incorporates my original image.  If I were to guess (and it's only a guess) it looks like the finished composition has been posted on CANVA for sale and when sold, I get a credit as my image is a part of the composition.  As I said I don't really know what this means, so that's why the question.  Anyone?

I had one of those that was part of a wedding invitation and had three sales on it.  Hopefully you will get more for yours.
Title: Re: Canva
Post by: Jo Ann Snover on June 22, 2015, 18:03
They're still trimming existing portfolios - some time in the last few days 2 items (no idea which ones) disappeared from my active portfolio (i.e. I'm not counting any of those items in the limbo of wait for cutout).
Title: Re: Canva
Post by: sgoodwin4813 on June 22, 2015, 18:10
I've had one disappear during the past few days as well.  It is frustrating that we don't know which ones or why.
Title: Re: Canva
Post by: lima on June 22, 2015, 18:11
Me too :-(
Title: Re: Canva
Post by: spike on June 22, 2015, 22:04
Yeah, some kind of automated notification system would be useful, like an e-mail with a summary of what's been removed.

Think dreamstime, with their e-mails for images older than 4 years which haven't sold.
Title: Re: Canva
Post by: pancaketom on June 22, 2015, 23:13
how do you see your portfolio? I mean the images that are for sale, not the whole mess including rejected and pending cutout?
Title: Re: Canva
Post by: sgoodwin4813 on June 23, 2015, 06:30
One way is to go to your sales and click on the identifier for an image.  When it comes up click on the link for your brand next to the smiley face icon.  Looks like my portfolio has now had another mystery deletion.  Drat.  If they let us know which they are deleting we could know what they don't want which would save us all some trouble in the future.
Title: Re: Canva
Post by: spike on June 23, 2015, 13:09
One way is to go to your sales and click on the identifier for an image.  When it comes up click on the link for your brand next to the smiley face icon.  Looks like my portfolio has now had another mystery deletion.  Drat.  If they let us know which they are deleting we could know what they don't want which would save us all some trouble in the future.

Thanks!

I just went to the site to check, and my portfolio has been decreased by some two thirds, so that explains the sudden drop in sales.

Not completely sure why they do it, as people are actually buying my images, but ok, I guess they know what their agency needs. The only issue is if they're refusing to take the money (and it's 35% for me and 65% for them) customers spend willingly.
Title: Re: Canva
Post by: Painter on June 23, 2015, 13:43
On Canva I often get two sales of the same image at the same time, I guess about every forth sale actually is two dls of the same image, usually some kind of abstract background which I sell a lot of there. I have never had twin sales simultaneously like that at other sites. Does anyone else see the same thing at Canva? I have got these twin sales since I started selling images there last spring.

My portfolio there is less than 600, had BME last month with 100 dls.
Title: Re: Canva
Post by: Jo Ann Snover on June 23, 2015, 14:18
On Canva I often get two sales of the same image at the same time...

Canva is micro rights managed. Each design someone uses your work in requires a separate payment. They are introducing a RF license, but for the moment, if they need the image for brochure, web site and an annual report, that's three sales, not one.
Title: Re: Canva
Post by: pancaketom on June 23, 2015, 16:59
Thanks, I wouldn't have found that on my own... I don't know if any of mine have been deleted, but I have a baseline now.

It does seem that just a few images make up almost all my sales there (not surprising considering the usage).
Title: Re: Canva
Post by: Jo Ann Snover on June 23, 2015, 17:43
Thanks, I wouldn't have found that on my own... I don't know if any of mine have been deleted, but I have a baseline now.


Just tack your user name (the selling one) onto the site URL - for me www.canva.com/joannsnover (http://www.canva.com/joannsnover) - to see the total portfolio for sale. I've dropped another 3 since yesterday...
Title: Re: Canva
Post by: Semmick Photo on June 23, 2015, 17:57
Thanks, 297 images, of 1227 sumbitted https://www.canva.com/semmickphoto (https://www.canva.com/semmickphoto)
Title: Re: Canva
Post by: Painter on June 24, 2015, 03:28
On Canva I often get two sales of the same image at the same time...

Canva is micro rights managed. Each design someone uses your work in requires a separate payment. They are introducing a RF license, but for the moment, if they need the image for brochure, web site and an annual report, that's three sales, not one.
Thank you JoAnn. I know the Canva licenses are different, and you are probably right. But I just see this twin sales for certain backgrounds, not for other images.
Title: Re: Canva
Post by: Mikeme on June 29, 2015, 09:11
Is anyone having problems with upload or am I the only one? I cannot get anything up there for more than 3 weeks now.

And what happened to Lee? His last post was on April 30th.
Title: Re: Canva
Post by: Me on June 29, 2015, 09:18
Same problem as you Tom, upload on ftp but doesn't show on site. I recall in another post recently that Lee has left Canva and gone to Argentina (?)
Title: Re: Canva
Post by: Semmick Photo on June 29, 2015, 09:32
Is anyone having problems with upload or am I the only one? I cannot get anything up there for more than 3 weeks now.

And what happened to Lee? His last post was on April 30th.
Same here. FTP doesnt work for me.
Title: Re: Canva
Post by: Semmick Photo on June 29, 2015, 09:36
Same problem as you Tom, upload on ftp but doesn't show on site. I recall in another post recently that Lee has left Canva and gone to Argentina (?)
I dont think he left Canva, I think Lee has been living in Argentina for a while now.
Title: Re: Canva
Post by: Mikeme on June 29, 2015, 09:52
Ohh well at least ist not just me. Strange that no one has reported it here. Looks like that I have to drop Lee an email if he no longer comes here.
Are your files still being deleted? My port is shrinking at a rate of approx 1 image a day.
The positive side is that sales are on the up and June is my BME there :)
Title: Re: Canva
Post by: Jo Ann Snover on June 29, 2015, 12:52
...Are your files still being deleted? My port is shrinking at a rate of approx 1 image a day.
The positive side is that sales are on the up and June is my BME there :)

My portfolio is holding steady since last Tuesday, and yes, June is a BME which is very promising. If I go a few weeks without more deletions, I'll start uploading again (assuming FTP starts working that is)
Title: Re: Canva
Post by: Fairplay on June 29, 2015, 14:21
Unfortunately they keep deleting my images! More than 40% of my previously approved files were deleted, including an image with 35 sales this month!
I still can't understand WHY Canva delete images with high commercial value and keep my old and LCV ones!???
Title: Re: Canva
Post by: Anyka on June 29, 2015, 14:57
How do you know which one is deleted and how often it sold? 

I have images deleted every day (still 4000 remaining), but I have no idea which ones.
Title: Re: Canva
Post by: Fairplay on June 29, 2015, 15:20
When I go to "Sales" and click on sold image link if it's deleted I see "404-Not found  This image is not available."
I noticed this particular image because it was selling almost every day. Then I counted how much sales it has this month by the image ID.
Title: Re: Canva
Post by: Anyka on June 29, 2015, 15:29
It might be that the re-inspectors just do not look/consider how much sales an image has had.  They might just have instructions to delete all images with composition "unsuitable to add text" (or something like that).  In that case, I can expect A LOT MORE deletions. 
Title: Re: Canva
Post by: Painter on June 30, 2015, 01:28
If you have images removed, it might not be due to active removal by Canva, it might be due to that you have uploaded images with the same image names, then the old ones with the same name is deleted, and the file data may also be switched and messed up. Make sure you upload all new images in folders with different names, if there is a risk your new images have the same name as other files. Than that will not happen, according to Lee.
Title: Re: Canva
Post by: Anyka on June 30, 2015, 01:35
That could be for others, but not for me, as my last upload was a few hundred a month ago, and the deletions are (now) an average of 4 images per day.  It's a daily thing and (for me) there's no relation with uploaded batches.
Title: Re: Canva
Post by: Jo Ann Snover on June 30, 2015, 09:49
If you have images removed, it might not be due to active removal by Canva, it might be due to that you have uploaded images with the same image names...

That's not the case for me. I don't think I have any duplicate names in my portfolio, and though it's possible I might have messed up and uploaded an image twice, the deletions have happened when there weren't any uploads happening - and I've been holding off any more uploading for a few weeks, waiting for these mystery deletions to stop.

I've been holding at the same portfolio size for about a week though (I only have 430 uploaded, only a small portion of my portfolio).

Edited Sun July 5th:
At the end of last week I lost one (429) and I just checked (Sunday afternoon) and I lost another 3.

I completely understand that they set the criteria for acceptance. What I don't understand is the lack of any contributor communication about what they don't want. They did earlier say no images with text in them, but I don't have any of those, so I know it's not that.

I don't want to waste their time (or mine) uploading work that isn't what they're looking for, but it would help a lot if they'd talk to contributors about what sorts of things they're deleting.

Mon July 6th: Just lost another 2
Title: Re: Canva
Post by: Dumc on June 30, 2015, 13:56
I uploaded 160 photos few days ago. 1 was rejected, few are pending cut-outs, others were accepted. And for now, they haven't deleted any of them yet, I hope it will stay this way since I don't have large port. And I actually already had 2 sales.
Title: Re: Canva
Post by: sweetgirll on June 30, 2015, 14:16
There is some new on the dashboard....I only see this when I'm logged with the "brand name"...

Do any of you see some templates and button saying "add a new template"
and on top a menu that says "template    brand kit    team members   billing"
here:

https://www.canva.com/brand (https://www.canva.com/brand)
Title: Re: Canva
Post by: Jo Ann Snover on June 30, 2015, 14:44
There is some new on the dashboard....I only see this when I'm logged with the "brand name"...

Do any of you see some templates and button saying "add a new template"
and on top a menu that says "template    brand kit    team members   billing"
here:

https://www.canva.com/brand (https://www.canva.com/brand)

I can see that. It says I can invite team members - free for now then a $14.95 per person per month fee. This is clearly something for users, not contributors if there are monthly fees involved
Title: Re: Canva
Post by: Silken Photography on June 30, 2015, 21:05
Sounds like it's part of "Canva for Work" which I think is still "coming soon".
Title: Re: Canva
Post by: 4seasons on July 01, 2015, 09:24
I still can't upload files. After uploading they appear in _processing directory with 0 bites size and don't appear on my portfolio.

Does it happen to anyone else?
Title: Re: Canva
Post by: Semmick Photo on July 01, 2015, 09:24
I still can't upload files. After uploading they appear in _processing directory with 0 bites size and don't appear on my portfolio.

Does it happen to anyone else?
Yep
Title: Re: Canva
Post by: 4seasons on July 01, 2015, 09:41
I still can't upload files. After uploading they appear in _processing directory with 0 bites size and don't appear on my portfolio.

Does it happen to anyone else?
Yep

Thank you for response. At least is good to know I'm not alone ;)
BTW, my files also disappear from existing portfolio- regularly, almost daily... What the @!$#??!!....
I'll contact them and will let you know if they'll answer.
Title: Re: Canva
Post by: Deyan Georgiev Photography on July 01, 2015, 09:43
I still can't upload files. After uploading they appear in _processing directory with 0 bites size and don't appear on my portfolio.

Does it happen to anyone else?

I think this is not a problem. I had the same experience with 0 bytes and after a while they appeared as usual in my account.
Title: Re: Canva
Post by: Dumc on July 01, 2015, 09:50
I just checked, and all of my files - those that I uploaded yesterday - and those that I uploaded last week and were already accepted show 0 bytes files size.

Whats happening with the sales then, if files are 0 bytes in size?
Title: Re: Canva
Post by: 4seasons on July 01, 2015, 09:55
after a while they appeared

Could you please specify when they appeared? After few hours? Next day? After few days?

Thanks.
Title: Re: Canva
Post by: Dumc on July 01, 2015, 10:01
I still can't upload files. After uploading they appear in _processing directory with 0 bites size and don't appear on my portfolio.

Does it happen to anyone else?

I think this is not a problem. I had the same experience with 0 bytes and after a while they appeared as usual in my account.

What about files that were already approved. I tried to download one of those files and it's 0 bytes in size and when I try to open it, it says "empty file", whatever that means.
Title: Re: Canva
Post by: Deyan Georgiev Photography on July 01, 2015, 10:32
after a while they appeared

Could you please specify when they appeared? After few hours? Next day? After few days?

Thanks.

I did not track it, but may be about a couple of days.

Title: Re: Canva
Post by: 4seasons on July 01, 2015, 12:38
I contacted support. Lee was so kind to answer quickly:

  1.  The ingestion is working fine. Files appear in the _processing directory so you have a record of what you uploaded. They stay there until the images have passed review, then they're removed. You'll see them in your account after that.

 2.  We're still a new company and we're changing our processes all the time. That includes changing which files we want in our collection. We have some reviewers removing files we think don't meet the new standards we're setting.

---

OK, let's wait another day and will see if my uploaded files will appear on my portfolio.

BUT regarding already approved files I have a big concern. Today I missed another 3 images from my portfolio- all of them have been purchased just a few days ago.
It seems that they really don't check if a file already has been purchased and downloaded. Let's say, a client created a design (invitation) with a particular background and another day he decided to create another design (postcard) with the same background to make all in one style, and suddenly: 404 - Not found! It's a disrespect to clients and bad business practice, not to mention our (photographers) frustration.

I think, first of all they should approve files thoroughly in the beginning, knowing exactly what they want and what they need.
And second, if a file already has been approved, it should stay on a portfolio inviolable.
If they "are changing process all the time", what we can expect tomorrow? Next month? After few months? Step by step a company can lose confidence from both sides- clients and distributors.

Anyway, they are the boss and they can do what they want. I'm only a small fish in a big pond...

Title: Re: Canva
Post by: objowl on July 01, 2015, 12:49
Let's say, a client created a design (invitation) with a particular background and another day he decided to create another design (postcard) with the same background to make all in one style, and suddenly: 404 - Not found! It's a disrespect to clients and bad business practice, not to mention our (photographers) frustration.


Not so, all deleted files remain available to designers once they have saved a template.  You cannot delete a file in such a case, it will remain available for ever and a day.
Title: Re: Canva
Post by: 4seasons on July 01, 2015, 13:02
Let's say, a client created a design (invitation) with a particular background and another day he decided to create another design (postcard) with the same background to make all in one style, and suddenly: 404 - Not found! It's a disrespect to clients and bad business practice, not to mention our (photographers) frustration.


Not so, all deleted files remain available to designers once they have saved a template.  You cannot delete a file in such a case, it will remain available for ever and a day.

"If you pay for a One Time Use License, then you can only use that Stock Media in one of your Canva Designs". And I'm talking about a case, when a client decides to create ANOTHER design with the same file, so he must pay another License. How he can buy a nonexisting file?

But maybe I don't understand how it works..
Title: Re: Canva
Post by: objowl on July 01, 2015, 13:15
Let's say, a client created a design (invitation) with a particular background and another day he decided to create another design (postcard) with the same background to make all in one style, and suddenly: 404 - Not found! It's a disrespect to clients and bad business practice, not to mention our (photographers) frustration.


Not so, all deleted files remain available to designers once they have saved a template.  You cannot delete a file in such a case, it will remain available for ever and a day.

"If you pay for a One Time Use License, then you can only use that Stock Media in one of your Canva Designs". And I'm talking about a case, when a client decides to create ANOTHER design with the same file, so he must pay another License. How he can buy a nonexisting file?

But maybe I don't understand how it works..

Maybe, maybe not.  I haven't played with saved designs enough to know if you can tweak them to fit another template.  Lee was sure that his designers would not have a problem with deleted images.
Title: Re: Canva
Post by: cascoly on July 02, 2015, 15:20
I've been uploading steadily with no problems -- it sometimes takes a few days for new files to appear, and a few are deleted from time to time

I currently have 7300 online of 9500 images uploaded
Title: Re: Canva
Post by: w7lwi on July 04, 2015, 14:53
When I uploaded an image the other day, it had 18 keywords.  It was accepted today and only had two of the original keywords, one new keyword added and all the rest deleted.  Anyone else seeing similar actions on their uploads?
Title: Re: Canva
Post by: Monty-m-gue on July 05, 2015, 06:59
It really is exceptionally annoying to see my work that has been selling very well on Canva being steadily deleted from my portfolio. Clearly, it's a policy decision - but I fail to see the logic..
Title: Re: Canva
Post by: Sedge on July 06, 2015, 14:56
I just had another 60 images deleted from my portfolio over the weekend; extremely discouraging and frustrating!  I'm taking a break from Canva until they get their review process sorted out.
Title: Re: Canva
Post by: Fairplay on July 06, 2015, 15:34
They already deleted 65% of my portfolio!
I liked Canva very much before, now I hate them! That's what they achieved with this policy!
I will never use their services or will recommend them to someone!
Title: Re: Canva
Post by: Maximilian on July 06, 2015, 15:42
:) it was a trap
Title: Re: Canva
Post by: NitorPhoto on July 06, 2015, 17:30
They already deleted 65% of my portfolio!
I liked Canva very much before, now I hate them! That's what they achieved with this policy!
I will never use their services or will recommend them to someone!

Wow!  I just thought it is time to give Canva a chance and finally start uploading... no way! And now I am happy I didn't.
Title: Re: Canva
Post by: Newsfocus1 on July 07, 2015, 02:52
It does seem disrespectful, to say the least, to be now deleting accepted images from photographers that supported this new business. It's their agency and they can, of course, decide their own policy on what images they want - but why not just make this for new images going forward, not those already accepted? I never joined, but would be very upset if I had images that had been accepted and were getting sales (as some have reported here) only to now have them deleted. Canva had a lot of goodwill here -which they now seem to be putting at risk by this policy. Regards, David.
Title: Re: Canva
Post by: Painter on July 08, 2015, 06:04
Of course it is frustrating when Canva deletes previously accapeted files, especially those that are selling. Initially they accepted almost everything, now they have decided they do not want all kinds of files. I do not think that is much worse than the other agencies rejecting a lot of files that do sell well at other agencies. If Canva will end up with a clear policy of what is wanted, that is so much better than the seemingly very random rejections at other agencies; one batch completetly rejected, another one completely approved.

The contributor interface is really not that user-friendly, and the way they delete approved files IS frustrating, BUT: they are good at the most important thing, they do sell. They are my top earner, and that is what matter most.
Title: Re: Canva
Post by: noodle on July 08, 2015, 07:20
they are your top earner at 35 cents a file and no els or other higher sales?

they must do a huge volume then , is that correct?
Title: Re: Canva
Post by: Me on July 08, 2015, 09:06
Or they are only on Canva, Crestock and Yay
Title: Re: Canva
Post by: Painter on July 08, 2015, 09:31
they are your top earner at 35 cents a file and no els or other higher sales?

they must do a huge volume then , is that correct?
So far this year, my earnings on Canva are 50% higher than on SS, which was my previous best earner. I upload to the big four, 123 and some more.

I am a hobbyist with smaller portfolios around 300-600. My BME at Canva is 100 dls (May 2015), I have a steady flow of dls there, as I used to have at SS. SS is on and off nowadays.

Many of my sales at Canva comes from abstract backgrounds, and it sure helps that three of them are included in Canva layouts. But I also sell quite a few nature and flower photographs there.
Title: Re: Canva
Post by: Semmick Photo on July 08, 2015, 10:43
they are your top earner at 35 cents a file and no els or other higher sales?

they must do a huge volume then , is that correct?
So far this year, my earnings on Canva are 50% higher than on SS, which was my previous best earner. I upload to the big four, 123 and some more.

I am a hobbyist with smaller portfolios around 300-600. My BME at Canva is 100 dls (May 2015), I have a steady flow of dls there, as I used to have at SS. SS is on and off nowadays.

Many of my sales at Canva comes from abstract backgrounds, and it sure helps that three of them are included in Canva layouts. But I also sell quite a few nature and flower photographs there.


You make 25 dollar on SS with 300 photos and 35 dollar on Canva. Interesting
Title: Re: Canva
Post by: Painter on July 08, 2015, 11:06
they are your top earner at 35 cents a file and no els or other higher sales?

they must do a huge volume then , is that correct?
So far this year, my earnings on Canva are 50% higher than on SS, which was my previous best earner. I upload to the big four, 123 and some more.

I am a hobbyist with smaller portfolios around 300-600. My BME at Canva is 100 dls (May 2015), I have a steady flow of dls there, as I used to have at SS. SS is on and off nowadays.

Many of my sales at Canva comes from abstract backgrounds, and it sure helps that three of them are included in Canva layouts. But I also sell quite a few nature and flower photographs there.


You make 25 dollar on SS with 300 photos and 35 dollar on Canva. Interesting
I know I have small portfolios (around 400 on SS and 600 on Canva)...but the trend is so clear...Canva is increasing steadily while all the others are decreasing. Been like that for a long time now. That is why I like Canva even if they delete images etc.

I wonder, you who have large portfolios, don´t you see the same trend?
Title: Re: Canva
Post by: Dumc on July 08, 2015, 11:28
I think it depends on what kind of photos you have. Seems like, backgrounds are popular at Canva, and it kind of makes sense. I have about 200 photos on canva and I've made only 3 sales. But they are online for only bout 3 weeks or so.
Title: Re: Canva
Post by: Semmick Photo on July 08, 2015, 11:31
they are your top earner at 35 cents a file and no els or other higher sales?

they must do a huge volume then , is that correct?
So far this year, my earnings on Canva are 50% higher than on SS, which was my previous best earner. I upload to the big four, 123 and some more.

I am a hobbyist with smaller portfolios around 300-600. My BME at Canva is 100 dls (May 2015), I have a steady flow of dls there, as I used to have at SS. SS is on and off nowadays.

Many of my sales at Canva comes from abstract backgrounds, and it sure helps that three of them are included in Canva layouts. But I also sell quite a few nature and flower photographs there.


You make 25 dollar on SS with 300 photos and 35 dollar on Canva. Interesting
I know I have small portfolios (around 400 on SS and 600 on Canva)...but the trend is so clear...Canva is increasing steadily while all the others are decreasing. Been like that for a long time now. That is why I like Canva even if they delete images etc.

I wonder, you who have large portfolios, don´t you see the same trend?

My earnings have been the same for 19 months, but I added 1000 photos. I have a 3000 portfolio on the micros, only 260 on Canva. I cant tell you how much I make on SS, its against the TOS. I am seeing the same on all micros. Adding images but no growth in earnings. I havent seen the decline yet.

I still do have the occasional BME. So there is growth, but extremely slow.
Title: Re: Canva
Post by: Jo Ann Snover on July 08, 2015, 11:43
...I wonder, you who have large portfolios, don´t you see the same trend?

Not exactly.

I have 1879 images on SS and 424 on Canva (at least today; they keep deleting images here and there). Canva sales are growing - at this point every month is a BME, and that's great, but it's much easier to do when you're new than when you have a large sales volume.

Even so, SS in June 2015 was up (in $$) 28% over June 2014.

I can't compare with Canva as I had 3 sales in June 2014 (I just started uploading then). But if I look at the $$, SS sales were just about 15 times Canva sales, so they aren't even in the same ballpark at the moment. If you adjust for the difference in portfolio size (just numerically), SS is still about 3.5 times Canva in money terms.

I'm happy to see someone trying something new - Canva is something new IMO - and even happier to see it grow. But for the moment, they are still small in overall income, growth notwithstanding
Title: Re: Canva
Post by: Painter on July 08, 2015, 12:00
Quote
My earnings have been the same for 19 months, but I added 1000 photos. I have a 3000 portfolio on the micros, only 260 on Canva. I cant tell you how much I make on SS, its against the TOS. I am seeing the same on all micros. Adding images but no growth in earnings. I havent seen the decline yet.

I still do have the occasional BME. So there is growth, but extremely slow.

Sales vary a lot for me every month because I have small portfolios, but over time no increase even if I add more. Except for Canva where I get BME almost every month. They have not deleted that much from my portfolio there either.
Title: Re: Canva
Post by: Painter on July 08, 2015, 12:15
...I wonder, you who have large portfolios, don´t you see the same trend?

Not exactly.

I have 1879 images on SS and 424 on Canva (at least today; they keep deleting images here and there). Canva sales are growing - at this point every month is a BME, and that's great, but it's much easier to do when you're new than when you have a large sales volume.

Even so, SS in June 2015 was up (in $$) 28% over June 2014.

I can't compare with Canva as I had 3 sales in June 2014 (I just started uploading then). But if I look at the $$, SS sales were just about 15 times Canva sales, so they aren't even in the same ballpark at the moment. If you adjust for the difference in portfolio size (just numerically), SS is still about 3.5 times Canva in money terms.

I'm happy to see someone trying something new - Canva is something new IMO - and even happier to see it grow. But for the moment, they are still small in overall income, growth notwithstanding

Thanks. I guess I have a portfolio well suited for Canva. But my images that sell well there also sell well on other sites.

I believed in Canva in the first place and uploaded before they started. They do have a new concept and I have enjoyed using their tool myself; I think they will grow much more.

I haven´t been into this micro thing that long, and I have noticed that some of my images that are not that original have been selling at Canva because I was an early contributor, image types they already have seen too many of at other sites.

Canva is very different and I wonder if the sales there are "new" sales, or if they should have been bought at some other agency if Canva did not exist.
Title: Re: Canva
Post by: Semmick Photo on July 08, 2015, 12:22
My port on Canva was edited from 1200 to 275 and it hurt my sales. So I cant report on any trends, I was going very well but my sales have dropped since the new policy kicked in.
Title: Re: Canva
Post by: NitorPhoto on July 08, 2015, 17:52
My port on Canva was edited from 1200 to 275 and it hurt my sales. So I cant report on any trends, I was going very well but my sales have dropped since the new policy kicked in.

Policy change? Do they have any description of what and why are they deleting?
Title: Re: Canva
Post by: Jo Ann Snover on July 08, 2015, 18:05
My port on Canva was edited from 1200 to 275 and it hurt my sales. So I cant report on any trends, I was going very well but my sales have dropped since the new policy kicked in.

Policy change? Do they have any description of what and why are they deleting?

No details about the "what" that I've seen. Somewhere in MSG Lee (when he was still here) said they had upped their standards and were applying those changed standards to previously accepted content. He acknowledged that one of the things no longer allowed were images with text. He didn't offer any other specifics. A number of us have asked.

I think they need a contributor newsletter with information about things of this sort. They have said they're focusing on buyers and not on contributor tools or communication until some unspecified later date.
Title: Re: Canva
Post by: spike on July 08, 2015, 18:12
My portfolio on SS is 6x bigger than on Canva.

If it was the same size on canva, I would still earn (just playing in excel) 4.5 less than on SS. Not bad at all. But, with the amount of images I have online on Canva, I can't report it as anything more than a low earner.
Title: Re: Canva
Post by: Painter on July 09, 2015, 05:22
In the beginning they accepted small images, but now the minimum is 4 mp. That might be another reason for deletions. According to Lee, files smaller than that which previously have been accepted, probably will be deleted later ("but it won’t be soon" he wrote). They have not deleted my 3.9 mp files yet, but if I try to upload 3.9 mp files now they get a soft rejection.

I do have some good older images that are that small, and some of them do sell well on the sites that accepts them. And they are large enough for many uses, so that is a little frustrating.
Title: Re: Canva
Post by: Jo Ann Snover on July 09, 2015, 13:05
In the beginning they accepted small images, but now the minimum is 4 mp. That might be another reason for deletions....


Not for me - current camera is 21 MP and previous one was 8MP

This morning I went to check sales and got a 404 error on one that sold today - July 9th. I went digging through my portfolio and it's this image - sells everywhere, including lots of times on Canva. In other words I know it's not a quality problem and if you search for white candle flame on Shutterstock, the image is on the first page (out of 30,000+ images), so it's not LCV.

(http://image.shutterstock.com/display_pic_with_logo/249/249,1307333972,1/stock-photo-candle-flame-lights-hand-painted-gold-background-78642589.jpg) (http://www.shutterstock.com/pic.mhtml?id=78642589)

I've written to support to ask for some sort of explanation - we need to understand what they want and don't. I'll post if I get anything back.

Oh, and my portfolio dropped another 2 images (to 422) since yesterday...

Edited to add: support says "We'll be providing some clarification on this in our next newsletter."
Title: Re: Canva
Post by: jarih on July 09, 2015, 13:34
I have already uploaded about 1800 images, most of those looks they are in pending cut-out situation (what ever it means?). About two three weeks ago I first time checks out my online images and there was 880 and now 871 images.

At the moment I do not upload any more, I wait, what's going to happen for cut-out and online images.
Title: Re: Canva
Post by: Painter on July 09, 2015, 14:42
In the beginning they accepted small images, but now the minimum is 4 mp. That might be another reason for deletions....


Not for me - current camera is 21 MP and previous one was 8MP

This morning I went to check sales and got a 404 error on one that sold today - July 9th. I went digging through my portfolio and it's this image - sells everywhere, including lots of times on Canva. In other words I know it's not a quality problem and if you search for white candle flame on Shutterstock, the image is on the first page (out of 30,000+ images), so it's not LCV.

([url]http://image.shutterstock.com/display_pic_with_logo/249/249,1307333972,1/stock-photo-candle-flame-lights-hand-painted-gold-background-78642589.jpg[/url]) ([url]http://www.shutterstock.com/pic.mhtml?id=78642589[/url])

I've written to support to ask for some sort of explanation - we need to understand what they want and don't. I'll post if I get anything back.

Oh, and my portfolio dropped another 2 images (to 422) since yesterday...

Could be this image is a simple object on a background, on Canva I guess you are supposed to make images like this by using a background and a cut-out candle. That is my guess. But Í think they could sell good images like this one also. But appearantly that is not what they want, and it is up to them. It would help to know what they want, and I guess they will tell us sooner or later.

My portfolio dropped 3 images since yesterday...

But I will continue to upload, they still accept most images, and they are really my best earner. To me there is not that much difference if they reject in the first place or delete later.
Title: Re: Canva
Post by: Painter on July 09, 2015, 14:43
I have already uploaded about 1800 images, most of those looks they are in pending cut-out situation (what ever it means?). About two three weeks ago I first time checks out my online images and there was 880 and now 871 images.

At the moment I do not upload any more, I wait, what's going to happen for cut-out and online images.
Pending cut-out means they are in a long queue of images where Canva intends to cut-out the background.
Title: Re: Canva
Post by: etienjones on July 09, 2015, 15:33
I have already uploaded about 1800 images, most of those looks they are in pending cut-out situation (what ever it means?). About two three weeks ago I first time checks out my online images and there was 880 and now 871 images.

At the moment I do not upload any more, I wait, what's going to happen for cut-out and online images.
Pending cut-out means they are in a long queue of images where Canva intends to cut-out the background.

Its only a guess, but I have the feeling that the original business plan with isolated objects has changed, and those files waiting will never be cutout/finished.

They seem to have a lot of success without all the unnecessary work and costs of isolating.
Title: Re: Canva
Post by: Jo Ann Snover on July 09, 2015, 17:43
Now they've gone on a wholesale culling - I had 422 images on sale this morning and I have 375 this afternoon.

It's so depressing
Title: Re: Canva
Post by: sharpshot on July 09, 2015, 18:07
I thought they had finished deleting images from my portfolio but more have gone.  I'm just pleased I didn't waste time uploading all my portfolio, will wait and see if it is worth uploading the rest when they have stopped deleting.
Title: Re: Canva
Post by: rimglow on July 09, 2015, 19:01
I have already uploaded about 1800 images, most of those looks they are in pending cut-out situation (what ever it means?). About two three weeks ago I first time checks out my online images and there was 880 and now 871 images.

At the moment I do not upload any more, I wait, what's going to happen for cut-out and online images.
Pending cut-out means they are in a long queue of images where Canva intends to cut-out the background.

Its only a guess, but I have the feeling that the original business plan with isolated objects has changed, and those files waiting will never be cutout/finished.

They seem to have a lot of success without all the unnecessary work and costs of isolating.

From Reply #490:
"I recommend you don't hold much expectation for isolated files being cut out by us.  We already have close to 1 million in the queue, and we pay a high per-file price to have them cut out to a high quality standard.  We're looking through the queue for super high quality files on the subjects that are in demand from our customers, and prioritising these.  And it's still going very slow due to the cost. 

It's possible the files you have in the cutout queue will come through shortly, but it's more likely they'll take years, and certainly possible that some will never be done. 

So that's why I encourage you not to have your expectations for isolated images too high." 
Title: Re: Canva
Post by: w7lwi on July 09, 2015, 20:19
I have already uploaded about 1800 images, most of those looks they are in pending cut-out situation (what ever it means?). About two three weeks ago I first time checks out my online images and there was 880 and now 871 images.

At the moment I do not upload any more, I wait, what's going to happen for cut-out and online images.

Agree with what others have said.  There's a very good chance images that are currently "pending cutout" will likely never get through.  This is based on prior comments from Lee combined with what's going on with existing portfolios.  What I've done is to cut out my own images and save them as PNG files.  When submitted, these seem to go straight through and begin to sell shortly thereafter.  Never had one rejected or deleted.
Title: Re: Canva
Post by: rimglow on July 09, 2015, 20:32
  What I've done is to cut out my own images and save them as PNG files.  When submitted, these seem to go straight through and begin to sell shortly thereafter.  Never had one rejected or deleted.

That's what I've done too.  So far, it's been very successful!
Title: Re: Canva
Post by: Jo Ann Snover on July 09, 2015, 21:28
  What I've done is to cut out my own images and save them as PNG files.  When submitted, these seem to go straight through and begin to sell shortly thereafter.  Never had one rejected or deleted.

That's what I've done too.  So far, it's been very successful!

I had done that as well - submitted PNGs of isolations - and until today I'd have agreed that this was a good approach. However two of my previously accepted PNGs were rejected after-the-fact today, so even PNGs aren't immune from getting zapped.
Title: Re: Canva
Post by: hjalmeida on July 10, 2015, 03:17
I am an early begginer at Canva, I send them my portfolio before Canva start doing business.

Now I have 5253 images at Canva (decreasing every day), vs 8994 at SS ... my sales at Canva are steady since August 2014, with an exceptional December :D ... at SS sales are decreasing every month (now I made half than one year ago).
Even so, Canva is 1/4 of what I made at SS ... I think soon they will meat in royalties, but because SS will decrease even more.
Title: Re: Canva
Post by: Dumc on July 13, 2015, 10:48
Anyone else getting error when trying to see their photos, like www.canva.com/brandname (http://www.canva.com/brandname)  ?
Title: Re: Canva
Post by: objowl on July 13, 2015, 11:22
Anyone else getting error when trying to see their photos, like [url=http://www.canva.com/brandname]www.canva.com/brandname[/url] ([url]http://www.canva.com/brandname[/url])  ?


Yes, me too.  No sales either, I wonder if I have any images left, they have been getting very aggressive with deletions lately.
Title: Re: Canva
Post by: disorderly on July 13, 2015, 12:25
Anyone else getting error when trying to see their photos, like [url=http://www.canva.com/brandname]www.canva.com/brandname[/url] ([url]http://www.canva.com/brandname[/url])  ?


Yes.  Although I just got a sale, so maybe customers are still able to get to my photos.
Title: Re: Canva
Post by: etienjones on July 13, 2015, 12:42
I got a few also today, until they clear up that error 500 problem you can access your site info through:   www.canva.com (http://www.canva.com)
Title: Re: Canva
Post by: Painter on July 13, 2015, 13:32
Anyone else getting error when trying to see their photos, like [url=http://www.canva.com/brandname]www.canva.com/brandname[/url] ([url]http://www.canva.com/brandname[/url])  ?


If you use a link like https://www.canva.com/sales (https://www.canva.com/sales) you get an error, but if you first log in on https://www.canva.com (https://www.canva.com) you can get the sales, portfolio etc.
Title: Re: Canva
Post by: kitcreativity on July 16, 2015, 05:16
Now they've gone on a wholesale culling - I had 422 images on sale this morning and I have 375 this afternoon.

It's so depressing

Maybe I should not be here to discuss about the culling of contributor's items recently in Canva since I am selling designs but not images over there.
I have ard 50 items in Canva and since end of June, starts making money average 35$ ~ 45$ per day and 140 ~ 160 sales per day. But all this last until yesterday when I notice sales suddenly drop even stop whole day! ALL ITEMS showing "404 not found" without any prior notice or email.

I understand some item can't selling well should be remove from the list, but few top selling ( everyday hit 20 ~ 30 sales ) also been deleted since yesterday! Sales number is telling all the story but we can't understand why been told that my item can't meet their quality standard when my item start making money 3 weeks ago.

I'm already give up to try to upload any new design, and yes, it's so depressing  :(
Title: Re: Canva
Post by: objowl on July 16, 2015, 06:23
Feeding the beast is not what it was, this one shits.
Title: Re: Canva
Post by: Sean Locke Photography on July 16, 2015, 06:39
I have ard 50 items in Canva and since end of June, starts making money average 35$ ~ 45$ per day and 140 ~ 160 sales per day. But all this last until yesterday when I notice sales suddenly drop even stop whole day! ALL ITEMS showing "404 not found" without any prior notice or email.

Wow, $40 a day from selling designs?
Title: Re: Canva
Post by: objowl on July 16, 2015, 10:48
I have ard 50 items in Canva and since end of June, starts making money average 35$ ~ 45$ per day and 140 ~ 160 sales per day. But all this last until yesterday when I notice sales suddenly drop even stop whole day! ALL ITEMS showing "404 not found" without any prior notice or email.

Wow, $40 a day from selling designs?

Not that great when you consider that they are limited editions.
Title: Re: Canva
Post by: kitcreativity on July 16, 2015, 11:52
I have ard 50 items in Canva and since end of June, starts making money average 35$ ~ 45$ per day and 140 ~ 160 sales per day. But all this last until yesterday when I notice sales suddenly drop even stop whole day! ALL ITEMS showing "404 not found" without any prior notice or email.

Wow, $40 a day from selling designs?

Yes, my friend.
Title: Re: Canva
Post by: sweetgirll on July 16, 2015, 14:49
Canva layout designer program, I am guessing they didn't select many people to design layouts, telling from the ready made layouts I see in the Canva tool.

The layouts that are in the tool are always the same,I rarely see something new, at least is what I see,  and they are all made by the same designers, and by Canva.  For instance on invitations that are in the portrait orientation I only found 54 layout designs...Is that all they have in that category do you know?  I can't search layouts by keyword, when I try I only see photos....

One thing is safe to say ---- they are veeeeery selective when it comes to these ready made layouts they put out. 

They have been putting our more online courses out there teaching how people can make their own layout designs, so that could be affecting sales of the ready made designs as well...

Title: Re: Canva
Post by: Jo Ann Snover on July 22, 2015, 18:31
So I'd been holding at 375 images since July 9th, but they zapped another batch some time in the last day or two - now it's 356 left.

I took a quick look through to see what had been removed and several are images that have sold repeatedly; there are also a lot of people pictures that have gone.

I haven't seen this promised newsletter with some explanation of what their new standards are - has anyone else received anything yet?

What's such a shame is that sales are going really well this month - the last several have seen increases each month. But if they keep removing things that clearly won't keep happening.

I can't decide if I'm more disappointed or more p*ssed off - what are they trying to tell contributors of photos? You just aren't important to Canva?
Title: Re: Canva
Post by: WendyT on July 22, 2015, 19:06
I have less than a quarter of my originally accepted files and many of my selling files have been deleted. I have not received an email except a personal reply from Lee when I contacted him.
I am wondering if someone has already used an image in a design and wants to use that image again, is it going to be available to them or not?
My sales came to a screaming halt with the deletions.
Title: Re: Canva
Post by: CassD on July 22, 2015, 20:22
One of their designers used one of my images that I uploaded only a few months ago to make one of their premade Canva designs (one of the designs in their search). They "rejected" the image after a little while, but not the featured design utilizing my image, which sells almost daily.  :o
Title: Re: Canva
Post by: WendyT on July 22, 2015, 20:48
One of their designers used one of my images that I uploaded only a few months ago to make one of their premade Canva designs (one of the designs in their search). They "rejected" the image after a little while, but not the featured design utilizing my image, which sells almost daily.  :o
Do you get paid for the image use?
Title: Re: Canva
Post by: CassD on July 22, 2015, 23:07
One of their designers used one of my images that I uploaded only a few months ago to make one of their premade Canva designs (one of the designs in their search). They "rejected" the image after a little while, but not the featured design utilizing my image, which sells almost daily.  :o
Do you get paid for the image use?

Yes, every time someone uses the design. They rejected the image over a month ago but the design they made with it and include in their search still sells almost daily. It's illogical and they have given no explanation. For my own sanity I stopped uploading.
Title: Re: Canva
Post by: WendyT on July 22, 2015, 23:19
One of their designers used one of my images that I uploaded only a few months ago to make one of their premade Canva designs (one of the designs in their search). They "rejected" the image after a little while, but not the featured design utilizing my image, which sells almost daily.  :o
Do you get paid for the image use?

Yes, every time someone uses the design. They rejected the image over a month ago but the design they made with it and include in their search still sells almost daily. It's illogical and they have given no explanation. For my own sanity I stopped uploading.
Definitely strange
Title: Re: Canva
Post by: Sean Locke Photography on July 27, 2015, 16:01
.
Title: Re: Canva
Post by: Hongover on July 27, 2015, 20:33
It seems like their servers can't handle anymore traffic at the moment. Definitely a good problem to have for a growing company.
Title: Re: Canva
Post by: Deyan Georgiev Photography on July 28, 2015, 01:06
I look forward Canva for Work and the new licenses :)
Title: Re: Canva
Post by: Dumc on July 29, 2015, 04:57
Does anybody else having trouble accessing "sales"?
Title: Re: Canva
Post by: etienjones on July 29, 2015, 05:09
Works for me (from Germany)
Title: Re: Canva
Post by: Dumc on July 29, 2015, 05:58
Ok, I got it, looks like I wasn't logged in as my "brand name".
Title: Re: Canva
Post by: Jo Ann Snover on August 02, 2015, 19:01
And they've removed another 50 images from my portfolio sometime in the last few days - I'm now down to 306.

This latest cull is even more of a headscratcher than all the rest. It's as if they went through my Shutterstock portfolio sorted by sales and got rid of a big chunk of the top 50 images.

Meaning, I know it's not quality or commercial value. These have no text, aren't easily mistaken for isolated (one of the last culls included several images with lots of copy space, like this one (http://www.shutterstock.com/pic.mhtml?id=77755831))

And the promised explanation in a contributor newsletter hasn't happened, at least not that I've seen.

It's like being dumped over and over again - you'd think I'd be used to rejections having submitted to microstock since 2004, but I guess my skin's still too thin...
Title: Re: Canva
Post by: Anyka on August 03, 2015, 00:55
And the promised explanation in a contributor newsletter hasn't happened, at least not that I've seen.

It's like being dumped over and over again - you'd think I'd be used to rejections having submitted to microstock since 2004, but I guess my skin's still too thin...

They have been deleting an average of 10 to 20 images per day for many weeks, and then it stopped.  So I thought :  they finally finished cleaning up my portfolio!  Well, I was wrong, because 2 weeks later, the deleting started again, now at about 5 images per day.

You're right Jo Ann, we are used to rejections in microstock, but the BIG difference here is that Canva does not give us a reason, while all other agencies do. 
Title: Re: Canva
Post by: amabu on August 03, 2015, 02:34
.
Title: Re: Canva
Post by: sharpshot on August 03, 2015, 03:15
There's no motivation to upload when we don't have a clear idea of what they want.  Waste of time for us and them.  Such a shame because they have buyers but surely they will also get tired of not being able to use images they want?  I still don't get why they can't put images that don't fit in with their site but sell very well in to a separate collection.  It would keep us and the buyers happy and make Canva a lot more money.
Title: Re: Canva
Post by: Monty-m-gue on August 03, 2015, 03:35
It seems to me that whatever Canva's opaque deletion policy is - it doesn't match with what buyers actually want. Like Jo Ann, Canva seem to be targeting my best selling work for the chop but are leaving swathes of material that doesn't sell on Canva - or any other site for that matter. It really is puzzling and infuriating.
Title: Re: Canva
Post by: Jo Ann Snover on August 03, 2015, 10:15
... aren't easily mistaken for isolated (one of the last culls included several images with lots of copy space, like this one ([url]http://www.shutterstock.com/pic.mhtml?id=77755831[/url]))


Canva considers everything with a unicolored background (even if it´s textured) as isolations...


It's a wall - and a photograph, not a render. It's not a composite either, but a real mirror hanging on a real wall in a real room.

It has the shadow of the chain and the mirror as well as the texture of the wall and paint and all the small color variations you'd expect. If this was a Photoshopped single color background with a created shadow it might make sense to treat it as an isolation.

And what sort of isolation is this grass, blanket and basket (http://www.shutterstock.com/pic.mhtml?id=101582575) I wonder?
Title: Re: Canva
Post by: Anyka on August 03, 2015, 10:26
Jo Ann, your deleted files were deleted/removed, not moved to the "pending cut-out" section?  If so, this has nothing to do with suitability for cutting out or not.  They just did not want these images, only will we EVER know why???  Same goes for hundreds of mine - NO idea why they were deleted.
Title: Re: Canva
Post by: Jo Ann Snover on August 03, 2015, 11:06
Jo Ann, your deleted files were deleted/removed, not moved to the "pending cut-out" section?...

When I said deleted, what I meant was the images previously marked as Accepted, and which had been selling, are now marked as Rejected.

I have a few from the first couple of uploads that are pending cutout (before I realized they didn't want isolated on white as a JPEG).

Other than wasted time and hurt feelings, the main reason for trying to fathom what they want is to be able to resume uploading. Images are selling and each month is selling more than the previous one - so normally I'd be encouraged and upload more work. But I can't reverse engineer what criteria they're using for the images they are retroactively zapping.
Title: Re: Canva
Post by: Jo Ann Snover on August 03, 2015, 13:47
Now it's down to 261 and they've removed a bunch of PNGs - I made some specially for Canva from images shot on white, given that their cutout process clearly wasn't happening. These have sold as well.

What's especially maddening about this is that I did these after they said that's what they wanted to see how they'd sell there. They did sell and now they've told both their customers and me that we're idiots. I should probably stop writing about this because I'm too angry to be constructive. Asshats
Title: Re: Canva
Post by: objowl on August 03, 2015, 14:18
Now it's down to 261 and they've removed a bunch of PNGs - I made some specially for Canva from images shot on white, given that their cutout process clearly wasn't happening. These have sold as well.

What's especially maddening about this is that I did these after they said that's what they wanted to see how they'd sell there. They did sell and now they've told both their customers and me that we're idiots. I should probably stop writing about this because I'm too angry to be constructive. Asshats

Maybe you are taking sales away from the Select group of contributors who started with Canva before the rest of us were invited, and as Shutterstock will tell you the Select get first dibs with the buyers.  Lets hope retrospective deletions don't catch on.

It is very strange the less images I had the more sales I got. I had hoped they would leave me one and I would be rich, but they deleted the lot.  Now they have my images and I can't even close my account.
Title: Re: Canva
Post by: amabu on August 04, 2015, 01:32
.
Title: Re: Canva
Post by: Sean Locke Photography on August 04, 2015, 04:23
Now it's down to 261 and they've removed a bunch of PNGs - I made some specially for Canva from images shot on white, given that their cutout process clearly wasn't happening. These have sold as well.

What's especially maddening about this is that I did these after they said that's what they wanted to see how they'd sell there. They did sell and now they've told both their customers and me that we're idiots. I should probably stop writing about this because I'm too angry to be constructive. Asshats

I have uploaded a PNG and they put it in their pending cut-out queue...  ::)

Also seems they are not interested in communicating with contributors anymore. Last email I sent to Lee went unanswered as well.

I think Lee is gone.  He's been updating his blog madly lately, and the reason showed up yesterday - a consulting business to make money from stock photographers.
Title: Re: Canva
Post by: Jo Ann Snover on August 04, 2015, 10:05
I think Lee is gone.  He's been updating his blog madly lately, and the reason showed up yesterday - a consulting business to make money from stock photographers.


At the end of his "about" page he says he works at Canva

http://www.microstockdiaries.com/about (http://www.microstockdiaries.com/about)

I sent a support ticket via the site July 10th and Lee replied to it (the statement they'd be clarifying their criteria for accepting content in the next newsletter) , so if he has left it's recent. His LinkedIn (https://www.linkedin.com/in/leetorrens) page lists Canva as a current employer.

Edited to add that they've now removed a bunch of backgrounds - I'm down to 245 approved images.
Title: Re: Canva
Post by: Deyan Georgiev Photography on August 04, 2015, 12:15
Lee is still Director of Stock Photography at Canva and he makes a bunch of other things.
Title: Re: Canva
Post by: WendyT on August 04, 2015, 16:54
I think Lee is gone.  He's been updating his blog madly lately, and the reason showed up yesterday - a consulting business to make money from stock photographers.


At the end of his "about" page he says he works at Canva

[url]http://www.microstockdiaries.com/about[/url] ([url]http://www.microstockdiaries.com/about[/url])

I sent a support ticket via the site July 10th and Lee replied to it (the statement they'd be clarifying their criteria for accepting content in the next newsletter) , so if he has left it's recent. His LinkedIn ([url]https://www.linkedin.com/in/leetorrens[/url]) page lists Canva as a current employer.

Edited to add that they've now removed a bunch of backgrounds - I'm down to 245 approved images.

I am scratching my head on what content they actually want ....
Title: Re: Canva
Post by: hatman12 on August 04, 2015, 20:24
I've had about 250 files removed from my portfolio over the last couple of weeks, so I'm in the same camp as most others here.

The last batch I uploaded hasn't been reviewed, although admittedly it's only been there a few days.

I've got another batch of new files to upload (which I think will be entirely suited to Canva for their purposes) but to be honest I'm holding off because I'm unsure of what to do.  All these file removals and lack of communication from Canva make me feel uncertain about their plans.

Sales are still rising (and I'm pleased about that) but if they continue to remove files eventually sales will fall.

Let's hope that Lee (or somone else from Canva) will be able to pop in here with an update so we can all be made aware of what exactly is happening.
Title: Re: Canva
Post by: Smilla on August 05, 2015, 02:35
I've had the strange experience of as quickly as my recent images get accepted an equal number of old accepted images are being deleted.

2600 image portfolio.

The amount stays the same, new images accepted but images are just getting deleted at exactly the same rate.

Very confusing and very unsure as to keep uploading.
Do they just want to keep it all fresh and new?
Title: Re: Canva
Post by: Anyka on August 05, 2015, 03:33
Can people upload their own photos to Canva, or should you always use Canva images?  In case one can use self-uploaded images, is Canva then free?
If this is the case, could people have an SS subscription (50 million images to choose from) instead of searching Canva (1 million?) ?  Then why would Canva systematically delete usable images? 
Also :  I'm sure it's easy to use a subject on a white background and put text on it (without cutting out the subject).  As a result, because of their HUGE backlog in "pending cut-out", Canva has a LOT less isolations than any other agency.  Yeah I know, you cannot put a non-cutout image on a different colour backdrop, but still it's better to have an "image on white only" than an "image pending cutout".
I really really don't understand the policy behind all this.  Canva is a GREAT idea and concept, but I would LOVE to understand their reasons.
Title: Re: Canva
Post by: Noedelhap on August 05, 2015, 04:51
From what I hear, it sounds like they're just trolling contributors with their weird deletions.

I hope that once vectors are being ingested, they'll have a good idea of what they want, but I'm afraid by the time that happens, they'll have lost all goodwill. This policy of deleting images simply pisses off contributors and buyers alike, hampering Canva's growth and leaving many people unsure of where it's headed.
 
Such a waste of what initially sounded like a promising new agency. Playing these kind of frustrating games with their contributors is detrimental to their image.
Title: Re: Canva
Post by: Monty-m-gue on August 05, 2015, 06:03
Image sold yesterday. Now "unavailable". grrrrrrr....
Title: Re: Canva
Post by: sharpshot on August 05, 2015, 06:17
I still wonder why the bigger sites haven't just copied the Canva USP?  Its obviously very popular with designers, so why are sites like SS just letting them take their business?  Maybe they think Canva is too small but isn't that where the traditional sites went wrong when microstock started?  If Canva had played this right, I think they could be huge by now but they are still doing quite well despite trying to shoot themselves in the foot.
Title: Re: Canva
Post by: Monty-m-gue on August 05, 2015, 06:24
It wouldn't surprise me to find Canva doing a deal with one of the Big 4 to use the images direct from them - cut out the expense and hassle of ingesting our work into their collection. We, of course, would get a fraction of a fraction of a royalty...
Title: Re: Canva
Post by: sgoodwin4813 on August 05, 2015, 08:38
I don't think that will happen unless other sites start accepting PNGs.  That is also a reason other sites can't easily copy their platform.

The deletion thing is hard to understand - not sure how that is making things better for them.  Better to just change acceptances going forward.  They certainly aren't the first agency to delete images but the others haven't done it on such a large scale.
Title: Re: Canva
Post by: Mikeme on August 05, 2015, 09:08
They chopped off more than 120 images from my port in the last two weeks alone. That comes to a total of almost 300 ever since they've started to delete images. Third of my port is still pending cut-out and I cant be bothered to delete them 1 by 1, cut them out myself and resubmit as png's.
With Lee gone missing along with any kind of support from their staff, no guidelines whatsoever of what kind of images they want, images dissapearing from ports without notice, I wont upload anymore!!!  >:(
Title: Re: Canva
Post by: objowl on August 05, 2015, 11:52
Image sold yesterday. Now "unavailable". grrrrrrr....

I sold an image yesterday as well, all my images were deleted on the 23rd of July.

I started off last year with 500+ images available, June was my best month when I only had 173 left after deletions. 
Title: Re: Canva
Post by: sharpshot on August 06, 2015, 03:04
Wow, that's a huge amount of deletions.  I hope they realise that most of us wont bother spending time uploading while this is happening and they are going to be losing a lot of business, as buyers will be getting images from other sites.

Lee hasn't been on here since 25th June but surely someone from Canva has some interest in their image contributors?
Title: Re: Canva
Post by: Justanotherphotographer on August 06, 2015, 03:32
They could have started with tighter reviews but I guess they needed volume initially.  Good that they are curating, hopefully we will see the benefit down the line. I agree that it is very frustrating for the time being.
Title: Re: Canva
Post by: PZF on August 06, 2015, 08:50
How do you see how many files are still remaining and actually - alive? 
I've got images still processing for months, many rejected S (what?), others  marked pending cutout (which may as well be deleted from what we hear)(and many are NOT isolations)....all very disappointing.....
Title: Re: Canva
Post by: w7lwi on August 07, 2015, 13:00
Here's part of a note I got from Lee last June.  While we may not be happy about it, at least it tries to explain what's going on with the image deletions.

"And just so you know, the quantity sold doesn’t influence our decisions.  Some people buy even the worst images.  The cleanup is designed to have them using great images despite their inability to tell the difference.  Unlike normal stock agencies, we bear a lot of the brunt of bad designs made with our images."

As I mentioned, we may not be happy about this or agree with the way they went about it, but as people have said, it's their company and they are free to run it in a manner that seems right to them.
Title: Re: Canva
Post by: Microstockphoto on August 07, 2015, 13:23
Well they keep some rude manners then, assuming what I have read on the last 2 pages is true.
Title: Re: Canva
Post by: objowl on August 07, 2015, 13:32
Designers can take a great image and make a bad design, I've not been that impressed with Canva designs sent in their emails.  They accepted these images made a bundle of money from them, then discarded them claiming they are the worst images.
It goes without saying that it's their company to ruin in a manner that seems right to them, but good relationships with contributors and designers must be part of that, insulting both in a few sentences is not good business.
Title: Re: Canva
Post by: sgoodwin4813 on August 07, 2015, 14:28
"The cleanup is designed to have them using great images despite their inability to tell the difference."

I love that quote.  The problem, of course, is that what is great is relative - if the buyer thinks it's great that should be all that matters; trying to force people to only buy images that you think are great can be a problem if your vision doesn't correspond to current trends.  As long as Canva keeps up their sales numbers though I won't complain too much.
Title: Re: Canva
Post by: Jo Ann Snover on August 07, 2015, 14:38
Here's part of a note I got from Lee last June.  While we may not be happy about it, at least it tries to explain what's going on with the image deletions.

"And just so you know, the quantity sold doesn’t influence our decisions.  Some people buy even the worst images.  The cleanup is designed to have them using great images despite their inability to tell the difference.  Unlike normal stock agencies, we bear a lot of the brunt of bad designs made with our images."

As I mentioned, we may not be happy about this or agree with the way they went about it, but as people have said, it's their company and they are free to run it in a manner that seems right to them.

I understand that, but I've been selling stock for over 10 years and while I won't claim to be a great photographer, I'm a good one and I know what sells - across agencies - and I know what the quality is of the images I provide. Canva has deleted many of my best sellers. Images that I believe have a very high technical quality and are aesthetically good/pleasing as well.

They are of course entitled to their curatorial standards, but (a) they should spell them out and (b) they also said a year ago that what sold well as stock elsewhere was what would sell at Canva - that's the stuff they're now deleting.

I realize any time anyone complains about review standards or deletions, they open themselves up to have their images called a useless pile of crap, but I just don't buy that about almost all of the images of mine that Canva has deleted.
Title: Re: Canva
Post by: objowl on August 07, 2015, 14:45
"The cleanup is designed to have them using great images despite their inability to tell the difference."

I love that quote.  The problem, of course, is that what is great is relative - if the buyer thinks it's great that should be all that matters; trying to force people to only buy images that you think are great can be a problem if your vision doesn't correspond to current trends.  As long as Canva keeps up their sales numbers though I won't complain too much.

Or until Canva decide your vision doesn't correspond to current trends and deletes the lot.   Having decided they no longer want my your images Canva insist on keeping them forever, just in case a designer who can't tell a good image from a bad one wants to make a bad design with them despite Canva having to bear the brunt of these bad designs.  What nonsense!
Title: Re: Canva
Post by: hatman12 on August 07, 2015, 19:30
Is anyone here getting any reviews and acceptances for new uploads?  I've got three batches waiting.  Admittedly it's only been a week/ten days, but until recently reviews used to be quite quick.
Title: Re: Canva
Post by: WendyT on August 07, 2015, 21:31
Is anyone here getting any reviews and acceptances for new uploads?  I've got three batches waiting.  Admittedly it's only been a week/ten days, but until recently reviews used to be quite quick.
I have no idea where my last upload went, it does not seem to be in "processing" or in my port!
Title: Re: Canva
Post by: PZF on August 08, 2015, 02:17
Sorry if I'm repeating mysefbut....
how do you see how many files are still remaining and actually - alive?  Please.
Title: Re: Canva
Post by: jarih on August 08, 2015, 02:31
Sorry if I'm repeating mysefbut....
how do you see how many files are still remaining and actually - alive?  Please.
https://www.canva.com/XXXXX (https://www.canva.com/XXXXX)
XXXXX = your brand name
Title: Re: Canva
Post by: pixsol on August 08, 2015, 02:33
Sorry if I'm repeating mysefbut....
how do you see how many files are still remaining and actually - alive?  Please.
https://www.canva.com/ (https://www.canva.com/)<your brand name>
- this will tell you how many of your images are available as of today for customers to use in their designs
- this wont tell you how many are 'pending cut out' or 'rejected'; for that you need to click on 'View portfolio' under 'Your account' after you have logged in
Title: Re: Canva
Post by: Jo Ann Snover on August 08, 2015, 13:23
This morning I got a sale for an image that got a 404 error when I clicked on it. I checked to see if there were any new deletions - there were not; I'm still at 245.

I have no images that are part of designs (that I know of; I think someone said that they show up differently in sales reports).

I located the image in my portfolio and it was deleted a week or so back. How does a deleted image get a sale? Is it that one of the foolish buyers who used my substandard rubbish wanted to make a change and thus had to pay again? Canva's terms say that you can make corrections within 24 hours and not pay for a new license, but after that you have to pay again.

Something about this selling of deleted images seems wrong to me. If Canva doesn't want to offer it for sale, then that's something I have to live with. However I don't think they should be able to have it both ways and continue to offer it to prior customers of that image.

If customers saw that the image wasn't available, they'd complain to Canva about it and possibly this insane policy of removing worthwhile, usable, quality stock would change. As it is, the customer feels no pain, so there's no feedback to Canva about the wisdom, or lack thereof, of their policies.

Except from contributors, who they feel free to ignore.

I forget their terms and conditions, but I'll have a look to see what it takes to get images off their site - really gone so they can't be sold to prior buyers of the image.
Title: Re: Canva
Post by: PZF on August 08, 2015, 13:50
Thanks for info. Just 333 live images then....

And is it me or is the screen quality of the (large) thumbs really bad? Some seem really soft (and I know the photos are ok).
Title: Re: Canva
Post by: objowl on August 08, 2015, 16:05
This morning I got a sale for an image that got a 404 error when I clicked on it. I checked to see if there were any new deletions - there were not; I'm still at 245.

I have no images that are part of designs (that I know of; I think someone said that they show up differently in sales reports).

I located the image in my portfolio and it was deleted a week or so back. How does a deleted image get a sale? Is it that one of the foolish buyers who used my substandard rubbish wanted to make a change and thus had to pay again? Canva's terms say that you can make corrections within 24 hours and not pay for a new license, but after that you have to pay again.

Something about this selling of deleted images seems wrong to me. If Canva doesn't want to offer it for sale, then that's something I have to live with. However I don't think they should be able to have it both ways and continue to offer it to prior customers of that image.

If customers saw that the image wasn't available, they'd complain to Canva about it and possibly this insane policy of removing worthwhile, usable, quality stock would change. As it is, the customer feels no pain, so there's no feedback to Canva about the wisdom, or lack thereof, of their policies.

Except from contributors, who they feel free to ignore.

I forget their terms and conditions, but I'll have a look to see what it takes to get images off their site - really gone so they can't be sold to prior buyers of the image.

Every image that a designer has played with and saved, sold or not, will remain on Canva until hell freezes over and then some.  The designer can open up the saved design and buy it or edit it or delete it at any time, they have control of your image even it they never purchased it in the first place.   You can only remove/deactiveate images which have not been saved by a designer, but you can't identify these and Canva will not tell you.   I asked Lee to remove these images for me earlier in this thread, which he agreed to,  but it didn't happen unless it was the last batch of rejected images.   It's all in the terms and conditions and it is all in this thread.  I wanted out, but that can't happen so I just wrote off the images in my head content to carry on selling my images in increasing numbers. That was until the last deletions of course.
Title: Re: Canva
Post by: marthamarks on August 08, 2015, 21:58
Every image that a designer has played with and saved, sold or not, will remain on Canva until hell freezes over and then some.  The designer can open up the saved design and buy it or edit it or delete it at any time, they have control of your image even it they never purchased it in the first place.   You can only remove/deactiveate images which have not been saved by a designer, but you can't identify these and Canva will not tell you.   I asked Lee to remove these images for me earlier in this thread, which he agreed to,  but it didn't happen unless it was the last batch of rejected images.   It's all in the terms and conditions and it is all in this thread.  I wanted out, but that can't happen so I just wrote off the images in my head content to carry on selling my images in increasing numbers. That was until the last deletions of course.

This is a complete deal-breaker. So glad I never stuck my big toe into Canva's murky waters.
Title: Re: Canva
Post by: sgoodwin4813 on August 09, 2015, 23:48
Selling deleted images is weird but at least you are getting paid for them.  If they were still selling them and you were not getting paid then that is a major problem, but as long as they are paying you for sales of deleted images then I don't see it as a major issue. 

The main problem now is a lack of communication about why images are being deleted and what exactly they are looking for so we can avoid sending them those types of images in the first place.  I assume for new images they will be deleted at review time, hopefully with some sort of descriptive indication of the reason for rejection.  That also would be nice for "soft" rejections - it's hard to fix the problem when you have no idea what it may be.  I've had a few of those but can't discern the reason for why they were rejected so no chance to revise and resubmit.
Title: Re: Canva
Post by: sweetgirll on August 10, 2015, 01:16
 :) What if you close your account with Canva...and a designer saved your image? and a year later, they decide to hit buy?

Well, is not only on canva that images get stuck on buyers' layouts....It seems to happen on these systems where the customer can save a design for later ... One example of this is Zazz le.

You can delete a product but if a buyer bought once, they can reorder forever... There is also an area where layouts get "saved" ...If you as a buyer began to customize a layout and decide not to buy, it will stay saved there until you delete.  I got a sale from a deleted design...That's my understanding.



Title: Re: Canva
Post by: objowl on August 10, 2015, 20:24
Selling deleted images is weird but at least you are getting paid for them.  If they were still selling them and you were not getting paid then that is a major problem, but as long as they are paying you for sales of deleted images then I don't see it as a major issue. 

The main problem now is a lack of communication about why images are being deleted and what exactly they are looking for so we can avoid sending them those types of images in the first place.  I assume for new images they will be deleted at review time, hopefully with some sort of descriptive indication of the reason for rejection.  That also would be nice for "soft" rejections - it's hard to fix the problem when you have no idea what it may be.  I've had a few of those but can't discern the reason for why they were rejected so no chance to revise and resubmit.

I have just had another sale 17 days at least since it was deleted.  Will I ever get paid for it?  That's very doubtful given that my balance is about 12 dollars, I would need to sell over 300 more images to make payout, otherwise I can pay 2 dollars to cash out.  That means my last 6 sales will go to Canva for the privilage of getting my money out.
Title: Re: Canva
Post by: sgoodwin4813 on August 11, 2015, 08:15
That's too bad, but at least the earnings from deleted images are getting credited to your account.  Not getting to payout is separate from whether deleted images are selling - getting credit for sales of deleted images could help you get to payout.

Charging for cashing out at less than the threshold is standard at many agencies - at least they allow you to do it.
Title: Re: Canva
Post by: Noedelhap on August 11, 2015, 08:28
Here's part of a note I got from Lee last June.  While we may not be happy about it, at least it tries to explain what's going on with the image deletions.

"And just so you know, the quantity sold doesn’t influence our decisions.  Some people buy even the worst images.  The cleanup is designed to have them using great images despite their inability to tell the difference.  Unlike normal stock agencies, we bear a lot of the brunt of bad designs made with our images."

As I mentioned, we may not be happy about this or agree with the way they went about it, but as people have said, it's their company and they are free to run it in a manner that seems right to them.

Lame excuse. It's their fault for not having a proper business plan, which should explain in detail what types of images or quality level they're looking for. They shouldn't have been accepting all those 'worst' images in the first place (and then complain: "oh, the ingestion is HUGE, it's gonna take a while").
Title: Re: Canva
Post by: sgoodwin4813 on August 11, 2015, 13:29
They are evolving over time as any good business does.  It is not reasonable to expect that they could have foreseen every possible wrinkle while making up their original business plan four years ago.  I don't like having previously accepted images deleted either but sales are increasing every month so they are doing far more things right than wrong.
Title: Re: Canva
Post by: Sean Locke Photography on August 12, 2015, 21:21
Interesting.  I have an image in a "for-sale" layout, I guess, and my sales chart marks those sales as coming from that layout.
https://www.canva.com/media/MABW1Fi6PLA (https://www.canva.com/media/MABW1Fi6PLA)
Title: Re: Canva
Post by: Painter on August 13, 2015, 04:30
Interesting.  I have an image in a "for-sale" layout, I guess, and my sales chart marks those sales as coming from that layout.
https://www.canva.com/media/MABW1Fi6PLA (https://www.canva.com/media/MABW1Fi6PLA)
I have got three of my images in their "for-sale" layouts, which probably is part of the reason I get BME almost every month(even in July) and that Canva is my very best earner today. Way ahead of my second earner Shutterstock.

I thought Adobe taking over Fotolia could be good for my kind of portfolio because I do well at Canva, but while I get sales on Canva every day, even in the weekends, I have not got a single sale on Fotolia all summer. Not one!

Title: Re: Canva
Post by: Monty-m-gue on August 13, 2015, 07:46
Maybe a stupid question - but how do you know if you've got an image in a 'for-sale' layout?
Title: Re: Canva
Post by: Painter on August 13, 2015, 08:01
Maybe a stupid question - but how do you know if you've got an image in a 'for-sale' layout?
On the list of sales it says you got a sale of "your image id" via "Canva layout id".
Title: Re: Canva
Post by: Monty-m-gue on August 13, 2015, 08:02
Maybe a stupid question - but how do you know if you've got an image in a 'for-sale' layout?
On the list of sales it says you got a sale of "your image id" via "Canva layout id".

Thank you.
Title: Re: Canva
Post by: WendyT on August 28, 2015, 19:11
has anyone had new uploads processed lately?
Title: Re: Canva
Post by: Dumc on August 28, 2015, 19:25
Aha.
Title: Re: Canva
Post by: w7lwi on August 28, 2015, 20:28
has anyone had new uploads processed lately?

I've sent in two batches over the past week.  Both batches approved within 24 hours (with a few rejections of course  :'(  ) and a few have already begun to sell.
Title: Re: Canva
Post by: sgoodwin4813 on August 28, 2015, 22:25
I've submitted quite a few over the past couple of weeks.  They were in the processing folder on the ftp site for a while and then disappeared - no reviews or anything and no sign of them in my portfolio.  I need to ask what happened before trying to submit any more.
Title: Re: Canva
Post by: WendyT on August 29, 2015, 04:41
I've submitted quite a few over the past couple of weeks.  They were in the processing folder on the ftp site for a while and then disappeared - no reviews or anything and no sign of them in my portfolio.  I need to ask what happened before trying to submit any more.
hmm guess it is not just me ... I have stuff in the processing folder from the 14th.
Title: Re: Canva
Post by: BD on August 30, 2015, 12:57
Does anyone know if they are done deleting images? I thought they were going to send out an email with an explanation, but I have not received one.
Title: Re: Canva
Post by: Jo Ann Snover on August 30, 2015, 13:36
Does anyone know if they are done deleting images? I thought they were going to send out an email with an explanation, but I have not received one.

In reply to a support ticket I sent, Lee said there'd be an explanation of new requirements and standards in the next newsletter. That was months ago and I haven't received anything either.

My portfolio size has been steady for several weeks, but the last time I thought they were done they went on a new culling spree. I'm not uploading at the moment - until we get some new guidelines - as they have deleted many of the images that were selling well at Canva and are proven bestsellers elsewhere; I have no clue, literally, as to what they want. Even if I compare what they kept vs. what they culled I can't see any pattern or logic.

YMMV
Title: Re: Canva
Post by: Justanotherphotographer on August 31, 2015, 00:54
Any news regarding vectors?
Title: Re: Canva
Post by: BD on August 31, 2015, 10:53
Does anyone know if they are done deleting images? I thought they were going to send out an email with an explanation, but I have not received one.

In reply to a support ticket I sent, Lee said there'd be an explanation of new requirements and standards in the next newsletter. That was months ago and I haven't received anything either.

My portfolio size has been steady for several weeks, but the last time I thought they were done they went on a new culling spree. I'm not uploading at the moment - until we get some new guidelines - as they have deleted many of the images that were selling well at Canva and are proven bestsellers elsewhere; I have no clue, literally, as to what they want. Even if I compare what they kept vs. what they culled I can't see any pattern or logic.

YMMV

Thanks! I'm not going to upload either for the same reasons. Hopefully they will send something out soon.
Title: Re: Canva
Post by: lima on August 31, 2015, 10:56
my vectors waiting for review for long time :-\
on the other hand, my photos uploaded yesterday and today most of them are approved ;)

It will be nice to see my vectors approved too!!!!

Is someone have approved vector on canva? ???
Title: Re: Canva
Post by: Nikovsk on August 31, 2015, 11:13
How much do you get from each sale at Canva?
Title: Re: Canva
Post by: Deyan Georgiev Photography on August 31, 2015, 11:19
Does anyone know if they are done deleting images? I thought they were going to send out an email with an explanation, but I have not received one.

In reply to a support ticket I sent, Lee said there'd be an explanation of new requirements and standards in the next newsletter. That was months ago and I haven't received anything either.

My portfolio size has been steady for several weeks, but the last time I thought they were done they went on a new culling spree. I'm not uploading at the moment - until we get some new guidelines - as they have deleted many of the images that were selling well at Canva and are proven bestsellers elsewhere; I have no clue, literally, as to what they want. Even if I compare what they kept vs. what they culled I can't see any pattern or logic.

YMMV

Thanks! I'm not going to upload either for the same reasons. Hopefully they will send something out soon.

I can't understand this logic at all. When we have images ready to sell the best for the income is to upload all images to all agencies which are proven sellers. At least in Canva you just place all files in the FTP and forget to do nothing more(today i uploaded batch of 255 images and it cost me 1 min time to select the files). They have the right to take what they need. There have no exclusivity requirements.
If the try is to oblige Canva or any other agency to start accepting more images this is mission impossible. Would be possible in some small agency, but it's pointless.
I mean when we talk about RF microstock non-exclusive content.
Title: Re: Canva
Post by: lima on August 31, 2015, 11:34
$0.35

How much do you get from each sale at Canva?
Title: Re: Canva
Post by: sgoodwin4813 on August 31, 2015, 22:44
I don't think they are accepting vectors.  I had a few PNGs rejected after acceptance - sent back to the cutout queue - but others are still there.  I have found that many of my isolations were not as isolated as I thought once I made them into PNGs - I am trying to fix those before submission.  At least Lee is very responsive when you have a problem so that makes them good in my book.
Title: Re: Canva
Post by: w7lwi on September 01, 2015, 12:21
I don't think they are accepting vectors.  I had a few PNGs rejected after acceptance - sent back to the cutout queue - but others are still there.  I have found that many of my isolations were not as isolated as I thought once I made them into PNGs - I am trying to fix those before submission.  At least Lee is very responsive when you have a problem so that makes them good in my book.

The trick is to view the finished cut-out file with a red, blue and green background.  Look at the edges of the cut-out to be sure they are clean.  I do all my work on a TIF file.  Once everything looks clean, only then do I save it as a high rez PNG file.  So far that's worked fine as I've yet to have a rejection of a submitted PNG image.  From what I understand, this is how PNG images are reviewed, so it makes sense to do it myself that way before submittal.

Another tip.  Save the cut-out TIF file for possible future use on composites.  No point in having to isolate an image all over again.  ;D
Title: Re: Canva
Post by: w7lwi on September 05, 2015, 10:51
Does anyone recall what day of the month CANVA issues their payouts?  My previous payouts all came around the 4th or 5th of the month but I haven't seen any notification yet for my current payout (close to $200 at the end of last month).
Title: Re: Canva
Post by: Deyan Georgiev Photography on September 05, 2015, 12:44
Does anyone recall what day of the month CANVA issues their payouts?  My previous payouts all came around the 4th or 5th of the month but I haven't seen any notification yet for my current payout (close to $200 at the end of last month).

By my experience between 3th and 11th
Title: Re: Canva
Post by: Jo Ann Snover on September 05, 2015, 12:48
4th to the 8th is the spread I've seen. I don't get one every month, but I'm expecting one now. Tomorrow in the US will be Monday for Canva so perhaps then?
Title: Re: Canva
Post by: w7lwi on September 05, 2015, 17:01
Thanks.  I'll just wait until the end of next week and see what happens.  I don't recall seeing anything in writing from CANVA so didn't have much to go on other than previous payment dates.
Title: Re: Canva
Post by: Jo Ann Snover on September 09, 2015, 23:33
Thanks.  I'll just wait until the end of next week and see what happens.  I don't recall seeing anything in writing from CANVA so didn't have much to go on other than previous payment dates.

FYI: I just received my payment for August.
Title: Re: Canva
Post by: sgoodwin4813 on September 10, 2015, 07:57
FYI: I just received my payment for August.

So did I.
Title: Re: Canva
Post by: w7lwi on September 10, 2015, 18:01
Thanks.  I'll just wait until the end of next week and see what happens.  I don't recall seeing anything in writing from CANVA so didn't have much to go on other than previous payment dates.

FYI: I just received my payment for August.

Thanks.  Mine showed up today as well.
Title: Re: Canva
Post by: Hongover on September 19, 2015, 19:10
Canva contributor area need some serious user experience improvements.

I don't get these soft rejections...what am I suppose to improve on?

They don't delete the hard rejections, and the buttons next to rejected images make no sense. What is "Abort"? "Deactivate" next to an approved image make sense, but what does it mean when it's in a soft-rejection/hard-rejection image? When I click on them, nothing happens.
Title: Re: Canva
Post by: Me on October 07, 2015, 09:57
Quick question about layouts if someone knows the answer please?

Can I create a layout using one of my images and then sell it as a layout and make more money?

For example, if I take a landscape image of mine and put some inspirational quote over the top of it?
Title: Re: Canva
Post by: einstein on October 12, 2015, 17:00
Since canva doesn't have it's own section in this forum, I guess I'll have to ask that here:

I tried to apply as contributor at Canva for multiple times and I got rejected every time. It's the only agency that didn't accept me until now. Now I look at current poll results and ask myself if it's even worth to continue investing my time into further applications.

How much do you guys earn right now for let's say 1000 PNG images?
Title: Re: Canva
Post by: sgoodwin4813 on October 12, 2015, 20:30
Less than Shutterstock but more than iStock.  I think they are worth it, however I have heard that they have really tightened up who gets approved - your experience is proof of that.
Title: Re: Canva
Post by: Jo Ann Snover on October 12, 2015, 21:58
Canva appears to have given up on contributor relations - never did see that newsletter explaining what they want for submissions, although (a) the culling of prior uploads appears to have ended and (b) September was another BME, even with the tiny 245 image portfolio I have left.

They have raised more money though:

http://www.microstockdiaries.com/canva-raises-15-million-series-a-at-165-million-valuation.html (http://www.microstockdiaries.com/canva-raises-15-million-series-a-at-165-million-valuation.html)

As far as whether it's worth it, they're doing better than low earners like CanStock (for me anyway). I'm just not uploading because the cull took out many best sellers (that had been selling on Canva as well as everywhere else) and I couldn't fathom what possible criteria they were using. If you have a high tolerance for a completely mysterious acceptance policy, it might be worth it for you
Title: Re: Canva
Post by: Dumc on October 13, 2015, 01:36
Apparently, there are more then 3 million designs created each month. I think that's a huge number.

http://techcrunch.com/2015/10/06/design-platform-canva-scores-15-million-series-a-valued-at-165-million/ (http://techcrunch.com/2015/10/06/design-platform-canva-scores-15-million-series-a-valued-at-165-million/)
Title: Re: Canva
Post by: Justanotherphotographer on October 13, 2015, 02:27
Are they ever going to review vectors?
Title: Re: Canva
Post by: lima on October 13, 2015, 05:22
Good question!!!

Are they ever going to review vectors?
Title: Re: Canva
Post by: Dumc on October 18, 2015, 08:36
Anyone wanna share their experience with sales on Canva? I mean, like in real numbers. How much sales, how many images online etc....?
Title: Re: Canva
Post by: w7lwi on October 18, 2015, 13:28
Anyone wanna share their experience with sales on Canva? I mean, like in real numbers. How much sales, how many images online etc....?

I've only got a little over 100 images up (roughly 80% PNG and the rest full image JPEG).  This is after some previously approved images have been rejected.  Still for the past few months I've had payout each month and I'm already over minimum payout for this month.  Hardly big-time dollars, but a few hundred dollars a month is fine with me.
Title: Re: Canva
Post by: Deyan Georgiev Photography on October 18, 2015, 14:16
My sales are on up and it looks like the best is yet to come  ;)
Title: Re: Canva
Post by: Dumc on October 18, 2015, 14:26
Thanks for the info. I have 400+ images online, started uploading by the end of june this year. Haven't reached payout yet (50$?). But I see more sales every month.

I guess PNG files are selling best there. I don't have any of those, some of my photos are waiting for cut-out, but as I understand, it may take years for them to be cut out.
Title: Re: Canva
Post by: w7lwi on October 18, 2015, 16:54
Thanks for the info. I have 400+ images online, started uploading by the end of june this year. Haven't reached payout yet (50$?). But I see more sales every month.

I guess PNG files are selling best there. I don't have any of those, some of my photos are waiting for cut-out, but as I understand, it may take years for them to be cut out.

From what I've heard, you can probably forget about cut-outs.  At least in your lifetime.  :'(   Better to cut them out yourself and resubmit.  Relatively simple if you're proficient with the pen tool in Photoshop.  Another thing to consider is seasonal images.  The vast majority of my current sales are Fall and Winter related.  Also some Easter related themes.  Once we get out of the time frame for these types of images, I suspect my sales will drop off unless I get off my butt and upload more season-related images.
Title: Re: Canva
Post by: macarons on May 26, 2017, 12:05
Hi) I'm new at Canva, cannot find how to upload model release and where attach to photos. Could you help me?
Title: Re: Canva
Post by: disorderly on May 26, 2017, 12:31
Hi) I'm new at Canva, cannot find how to upload model release and where attach to photos. Could you help me?

A fair question, and one they don't answer on the site.  What you need to do is to put the release and the associated images in a folder and upload the whole folder to the FTP site.  Make sure the release file has "release" at the beginning of its name.  There's no way to determine if you got it right, or any way to connect a release to image files once you've submitted them.

I haven't uploaded any released photos to Canva in quite a while, and had to search this forum to remind myself how it worked.  I'm guessing not too many people supply that kind of content to Canva.
Title: Re: Canva
Post by: Noedelhap on May 26, 2017, 13:51
I'm getting annoyed with Canva.

I've uploaded vector files nearly 3 years ago, when Canva was just brand new. Sounded like a promising new venture (as it did for many other contributors) with a unique selling point.
Lee told us that vectors would be available some time later and my portfolio would be prioritized. I waited patiently. Canva became kind of successful (for photographers). I waited some more. Then, when vectors were finally ingested, my portfolio was still labeled 'in review'. Three months ago I decided to ask them what is taking so long. My files had supposedly 'fallen out of the review queue'. They promised me they'd reimport my files and review them.

Three months down the line, nothing has changed. My files are still not online. I sent them a second email today. If nothing has changed after a month, it's bye bye Canva.
Title: Re: Canva
Post by: PixelBytes on May 26, 2017, 17:11
I'm not on Canva but some photogs seem to report doing well there.  Most of my images are model released.  Many are isolated but none are png with background removed. 

Is it worth uploading there in my situation?
Title: Re: Canva
Post by: Dumc on August 20, 2017, 12:07
Anyone had any EL sales at Canva? I haven't....
Title: Re: Canva
Post by: Bad Company on August 20, 2017, 12:32
OLD THREAD ALERT.

Yes, I've had one EL.
Title: Re: Canva
Post by: sgoodwin4813 on August 20, 2017, 17:30
Never had an EL but have had the 10-pack sales occasionally.  Unfortunately they have really dropped off from their peak - only about 20-25% from what they were 1.5 years ago.  I assume it is just too much competition from new images - it was bound to happen, just too bad it happened so quickly.
Title: Re: Canva
Post by: Monty-m-gue on August 20, 2017, 17:44
Indeed. Canva sales are drying up. A combination of increased competition and the (extremely frustrating) continuing deletions from my portfolio. Such a shame as things looked so promising a year or so back.
Title: Re: Canva
Post by: Sean Locke Photography on August 20, 2017, 18:32
Unfortunately their search engine is terrible and hasn't been improved at all.  I wish they would work in it.
Title: Re: Canva
Post by: jarih on August 21, 2017, 00:46
I get sometimes 10-pack sales, regularly irregularly. Canva sales are steady for me, not like SS which goes down all the time. 
Title: Re: Canva
Post by: Semmick Photo on August 21, 2017, 06:00
There has been a period where I got an EL every month, or multi pack sales, but lately I only have single sales. Also still struggling with getting my portfolio accepted. I upload images which are approved and then not long after rejected again. My portfolio has been gutted of most images.
Title: Re: Canva
Post by: Painter on August 21, 2017, 06:34
Never got an EL. Several 10-pack sales, four of them so far this month. Canva is my very best seller, saw a huge increase in sales from January this year. I am a hobbyist with a quite small portfolio, but some of my images sell very well there, mostly backgrounds.
Title: Re: Canva
Post by: Mir on August 21, 2017, 07:03
Never got an EL. Several 10-pack sales, four of them so far this month. Canva is my very best seller, saw a huge increase in sales from January this year. I am a hobbyist with a quite small portfolio, but some of my images sell very well there, mostly backgrounds.
Do they accept backgrounds? I thought they don't as well as seamless patterns.
Title: Re: Canva
Post by: Painter on August 21, 2017, 07:53
Never got an EL. Several 10-pack sales, four of them so far this month. Canva is my very best seller, saw a huge increase in sales from January this year. I am a hobbyist with a quite small portfolio, but some of my images sell very well there, mostly backgrounds.
Do they accept backgrounds? I thought they don't as well as seamless patterns.
My backgrounds are photographs and scans, many of them of my non-digital art. I don´t do vectors.
Title: Re: Canva
Post by: Tommy on August 29, 2017, 06:53
Is anyone having issues with their Canva account?

I've just logged-in to my admin area and the sales and portfolio areas have vanished.
Title: Re: Canva
Post by: Mir on August 29, 2017, 07:07
Are you sure you are viewing the right "brand", you can switch between brands via the link in the top-left of your homepage.
Title: Re: Canva
Post by: sgoodwin4813 on August 29, 2017, 10:03
Mine is working fine.  I think Mir is right - most likely you are on the buyer side where those are not available.
Title: Re: Canva
Post by: Tommy on August 29, 2017, 11:32
Thanks guys it's all back now, not entirely sure what happened as I had the sales area bookmarked and it always worked from there.
Title: Re: Canva
Post by: Mir on September 07, 2017, 00:48
Are your vector images being reviewed or at least appearing in your portfolio waiting to be reviewed in the last two weeks?
Title: Re: Canva
Post by: niktol on September 07, 2017, 03:36
Are your vector images being reviewed or at least appearing in your portfolio waiting to be reviewed in the last two weeks?

nope
Title: Re: Canva
Post by: Stock Wife on September 07, 2017, 09:34
Photos also have a similar thing going on. Uploaded photos are not appearing in the portfolio even after multiple days. I haven't tracked it so I don't know if it's weeks or just days, but it's definitely more than typical delay.
Title: Re: Canva
Post by: sarah2 on November 23, 2017, 08:06
Has anybody found any info on what they actually want? They seem to reject many with rejected (s) or else simple rejection and I can make no sense of it! Not a major concern as upload is so easy but still wasting time both for me and (I imagine) for them.

I seem to recall that 'cutting out' was not going to happen and notice that anything with a smidge of plain background gets marked 'pending cut out' so effectively in the bin.....

Just that I've heard no news forever.....
Title: Re: Canva
Post by: niktol on November 23, 2017, 09:20
Has anybody found any info on what they actually want? They seem to reject many with rejected (s) or else simple rejection and I can make no sense of it! Not a major concern as upload is so easy but still wasting time both for me and (I imagine) for them.

I seem to recall that 'cutting out' was not going to happen and notice that anything with a smidge of plain background gets marked 'pending cut out' so effectively in the bin.....

Just that I've heard no news forever.....

hard to tell. I have an impression that they prefer what fits their model, which is something that can be used as part of another design/presentation. Still, I have no way to predict with certainty what will and what won't be approved. I stopped worrying about it long time ago.
Title: Re: Canva
Post by: sgoodwin4813 on November 23, 2017, 14:05
Has anybody found any info on what they actually want? They seem to reject many with rejected (s) or else simple rejection and I can make no sense of it! Not a major concern as upload is so easy but still wasting time both for me and (I imagine) for them.

I seem to recall that 'cutting out' was not going to happen and notice that anything with a smidge of plain background gets marked 'pending cut out' so effectively in the bin.....

They approve almost everything in my experience and almost anything can sell.  I've had a few get sent to the cutout queue until I figured out what they wanted but have never checked to see if they ever got out - probably not.
Title: Re: Canva
Post by: sarah2 on November 26, 2017, 08:31
Vectors or photos? Mine are photos but acceptance rate is terrible - much worse than elsewhere. Fortunately upload is easy so I just send and forget.....  :-[
Title: Re: Canva
Post by: Dumc on November 26, 2017, 09:09
I have same experience as ssgoodwin413, almost everything accepted (photos). But...I make a selection of what I upload to Canva, like, if I upload 5+ similars to microstock agencies, I select only 2 or three which I like the best and upload them to Canva.
Title: Re: Canva
Post by: Wootan on November 26, 2017, 10:03
I just started off with Canva and uploaded about 900 photos. Nothing special, mostly travel. ~30 got rejected and those almost exclusively because of too many similar uploads or debatable editorial content. So same experience as sgoodwin4813 and Dumc.

All in all, they haven't been picky in my case.
Title: Re: Canva
Post by: sgoodwin4813 on November 26, 2017, 19:12
Mine are al photos. 
Title: Re: Canva
Post by: sarah2 on November 28, 2017, 07:07
Oh dear.
:(
Maybe I should travel more....
Title: Re: Canva
Post by: sgoodwin4813 on November 28, 2017, 21:27
No need to travel to make photos!
Title: Re: Canva
Post by: Deyan Georgiev Photography on November 29, 2017, 02:33
To make more design oriented photos.  ;)
Title: Re: Canva
Post by: sarah2 on December 10, 2017, 14:29
:(
About 80% of mine still gets rejected (S) - whatever that means, or sent to the cutting out queue (even when there really is no need ie the black/white forms part of the image.

Seems nothing remotely filtered or textured gets through. One fractal only seems to have snook in under the radar.

Won't look again, just depresses me. Send-forget-collect money from time to time - rinse and repeat!
Title: Re: Canva
Post by: Mir on March 03, 2018, 11:50
Are your new submissions being reviewed, I have vectors from two weeks ago which are not reviewed.
Title: Re: Canva
Post by: niktol on March 03, 2018, 12:22
no, I can't even see them among uploads
Title: Re: Canva
Post by: shirux on March 03, 2018, 15:18
My uploads are not appearing since 1 month.
Does any1 know what is happening?
Title: Re: Canva
Post by: niktol on March 03, 2018, 18:42
They'll fix it. Eventually. They are not very detail oriented people.
Title: Re: Canva
Post by: leremy on March 04, 2018, 20:32
Are your new submissions being reviewed, I have vectors from two weeks ago which are not reviewed.

Me too, they are not reviewed. It is so difficult to see what's happening and what's not in canva contributor consoles.
Title: Re: Canva
Post by: Stock Wife on March 17, 2018, 19:54
My latest uploads have come in and show being reviewed but several batches that I uploaded during that mystery month still have not come in.

Just an update. I don't keep track of the dates I upload files so I will just have to redo everything I don't see reviewed.
Title: Re: Canva
Post by: Mir on March 18, 2018, 03:34
This has happened to me in the past, after some time everything appeared. I suppose they will show up eventually.
Title: Re: Canva
Post by: Mir on March 20, 2018, 04:19
My latest uploads are not showing.
The old ones too.
Title: Re: Canva
Post by: sgoodwin4813 on March 20, 2018, 07:54
It often takes a week or two but eventually they show up and reviewing is pretty fast.
Title: Re: Canva
Post by: christiano on March 21, 2018, 12:04
Hi, i uploaded aroud 20 pic (via ftp) yesterday, for the first time with this agencie... where my uploaded pics will be? i can't found them...

thanks
Title: Re: Canva
Post by: sgoodwin4813 on March 21, 2018, 19:13
Click on upper left.  Go to Account settings, then Admin, then View portfolio.  Might take a week or two for them to show up.  Good luck!
Title: Re: Canva
Post by: pancaketom on March 22, 2018, 00:12
Or it might take a month or maybe 2 months for the review, it is not at all clear what is happening under the hood there.
Title: Re: Canva
Post by: christiano on March 22, 2018, 07:09
@sgoodwin4813
@pancaketom

Thanks a lot... i hopes it will not take 2 months!!!
Title: Re: Canva
Post by: Shelma1 on March 25, 2018, 18:15
Is Canva worth it? They keep inviting me to be a contributor and I can't figure out how they work. And they look very low on the earnings survey totem pole.

Edited to add: I read through some of the thread and it doesn't sound worth it. I knew there was a reason I didn't respond to their invites.
Title: Re: Canva
Post by: Painter on March 26, 2018, 13:48
Is Canva worth it? They keep inviting me to be a contributor and I can't figure out how they work. And they look very low on the earnings survey totem pole.

Edited to add: I read through some of the thread and it doesn't sound worth it. I knew there was a reason I didn't respond to their invites.
Depends on your portfolio. Canva is my very best earner. The only site I get payouts from every month (I am a hobbyist).
Title: Re: Canva
Post by: Anyka on March 26, 2018, 16:34
Something strange happened to me at Canva today.  Usually my payment balance is the same as my month earnings, because I get pay-out every month.  This time there was a difference of more than 80 dollars.  I checked my March sales - nothing had changed.  I checked my February sales :  they are down with the missing amount.  Now if you're down 80 dollars at Canva, that means you have a LOT of sales cancelled, as they sell at 0,35 of (multi-sales) 3,50 $ each.  Did any one else notice their February sales going down?
Title: Re: Canva
Post by: sgoodwin4813 on March 26, 2018, 16:51
No change for me.  Hopefully it is just a reporting glitch.
Title: Re: Canva
Post by: jefftakespics2 on March 26, 2018, 19:30
Is Canva worth it? They keep inviting me to be a contributor and I can't figure out how they work. And they look very low on the earnings survey totem pole.

Edited to add: I read through some of the thread and it doesn't sound worth it. I knew there was a reason I didn't respond to their invites.

I have the same old, somewhat outdated portfolio which I never add to on Canva as I have on SS and Adobe/Fotolia. I make 2-5 times the  $$  on Canva compared to the other sites.
Title: Re: Canva
Post by: obj owl on March 29, 2018, 13:46
I just got a multi use sale for an image rejected in 2015, could reach payout by 2115?
Title: Re: Canva
Post by: zsooofija on March 31, 2018, 05:24
Is Canva worth it? They keep inviting me to be a contributor and I can't figure out how they work. And they look very low on the earnings survey totem pole.

Edited to add: I read through some of the thread and it doesn't sound worth it. I knew there was a reason I didn't respond to their invites.

I also think it depends what kind of images you have.
I have 20 % of my portfolio on canva (compared to SS or Adobe) and not even the best ones, and the earnings are 18% of what I earn on SS.

For me it totally worth it. The contributor interface is not the best though. :)
Title: Re: Canva
Post by: Sean Locke Photography on March 31, 2018, 07:15
Has anyone gotten any support response?  I'm still waiting from my email on my incorrect payment for February.
Title: Re: Canva
Post by: Anyka on March 31, 2018, 10:01
Has anyone gotten any support response?  I'm still waiting from my email on my incorrect payment for February.

I did not hear from them, but I did see that the amount due is correct, which means they paid too much in February, and corrected it by simply adjusting the next payout.
Title: Re: Canva
Post by: Mir on March 31, 2018, 14:11
I got a response quite some time after my question.
If your current balance is not corrected maybe contact them again.
Title: Re: Canva
Post by: niktol on April 01, 2018, 07:14
I didn't contact them. It all balanced out eventually.
Title: Re: Canva
Post by: Sean Locke Photography on April 12, 2018, 04:23
I've now sent two emails with no response.  I'd like to check my April payment for March as well, but the admin payout page hasn't updated.  The last thing it shows is the March 7th payout.
Title: Re: Canva
Post by: Jo Ann Snover on April 12, 2018, 09:00
I've now sent two emails with no response.  I'd like to check my April payment for March as well, but the admin payout page hasn't updated.  ...


Perhaps they're too busy celebrating their Unicorn status? :)

https://techcrunch.com/2018/01/08/new-sequoia-china-investment-values-australian-design-company-canva-at-1-billion/ (https://techcrunch.com/2018/01/08/new-sequoia-china-investment-values-australian-design-company-canva-at-1-billion/)

https://www.bloomberg.com/news/articles/2018-01-08/sequoia-backed-canva-becomes-australia-s-only-tech-unicorn (https://www.bloomberg.com/news/articles/2018-01-08/sequoia-backed-canva-becomes-australia-s-only-tech-unicorn)

http://www.abc.net.au/news/2018-01-09/canva-australian-unicorn-1-billion-valuation/9312458 (http://www.abc.net.au/news/2018-01-09/canva-australian-unicorn-1-billion-valuation/9312458)

http://www.afr.com/business/canva-follows-atlassian-into-the-us1-billion-unicorn-ranks-20180108-h0f3l2 (http://www.afr.com/business/canva-follows-atlassian-into-the-us1-billion-unicorn-ranks-20180108-h0f3l2)

https://www.marieclaire.com/celebrity/a19566478/melanie-perkins-canvas-ceo-interview/ (https://www.marieclaire.com/celebrity/a19566478/melanie-perkins-canvas-ceo-interview/)

https://www.smh.com.au/business/investments/how-to-make-sense-of-canva-s-1-billion-valuation-20180110-p4yyda.html (https://www.smh.com.au/business/investments/how-to-make-sense-of-canva-s-1-billion-valuation-20180110-p4yyda.html)
Title: Re: Canva
Post by: Microstockphoto on April 13, 2018, 01:45
a billion, LOOOOOOL

two quotes from the article should tell you thats just made up, never in a billion years are they worth a billion

Quote
Sure, the company is yet to turn an annual profit. In the most recent financial year, it lost $3 million, and it generated just $24 million in revenue.

Quote
All these private valuations are fake ... It's all on paper, it's all a myth", Bill Gurley, a widely respected US venture capitalist, and an early backer of Facebook and Uber, famously said in 2015.
Title: Re: Canva
Post by: niktol on April 13, 2018, 04:50
They must be looking for a buyer.
Title: Re: Canva
Post by: Sean Locke Photography on May 09, 2018, 06:14
I had another incorrect payment this month, for April.  Anyone else?  Off by more than $100.
Title: Re: Canva
Post by: niktol on May 09, 2018, 06:26
yeah, it's messed up
Title: Re: Canva
Post by: Sean Locke Photography on May 09, 2018, 06:50
My goodness, look at the terrible reviews on Facebook.  Such a good product with a unique selling point.  How did things go so wrong?
https://www.facebook.com/pg/canva/reviews/ (https://www.facebook.com/pg/canva/reviews/)
Title: Re: Canva
Post by: niktol on May 09, 2018, 06:54
I guess in all the creativity excitement they forgot to hire boring management types.
Title: Re: Canva
Post by: Microstockphoto on May 09, 2018, 09:46
My goodness, look at the terrible reviews on Facebook.  Such a good product with a unique selling point.  How did things go so wrong?
https://www.facebook.com/pg/canva/reviews/ (https://www.facebook.com/pg/canva/reviews/)

it seems everyone has forgotten that they can file a chargeback with their cc issuer and get their money back. if id found out they charged me 120 dollar incorrectly i'd give them 24 hours to sort it, no reply, no messin, straight to mastercard to file a chargeback and you will get your money back guaranteed. card issuers tend to side with the buyer, and if canva get too many chargebacks against them, they will get fines.
Title: Re: Canva
Post by: Jo Ann Snover on May 09, 2018, 15:51
My goodness, look at the terrible reviews on Facebook.  Such a good product with a unique selling point.  How did things go so wrong?
https://www.facebook.com/pg/canva/reviews/ (https://www.facebook.com/pg/canva/reviews/)

Their corporate eye is elsewhere - "Australia's Unicorn" is busy expanding...

https://www.smartcompany.com.au/startupsmart/news-analysis/canva-makes-first-acquisition-of-presentations-startup-zeetings-to-end-death-by-powerpoint/ (https://www.smartcompany.com.au/startupsmart/news-analysis/canva-makes-first-acquisition-of-presentations-startup-zeetings-to-end-death-by-powerpoint/)

And Perkins is the "...darling of Australia's tech scene."

https://thewest.com.au/business/rich-list/wa-rich-list-2018-how-sacred-heart-graduate-melanie-perkins-built-billion-dollar-tech-empire-canva-ng-b88795945z (https://thewest.com.au/business/rich-list/wa-rich-list-2018-how-sacred-heart-graduate-melanie-perkins-built-billion-dollar-tech-empire-canva-ng-b88795945z)

I don't have any skin in the game (they terminated my account when Lee Torrens got upset over me reminding him of unanswered questions for contributors), but they have/had the potential to do something really different - as opposed to all the I-want-to-be-the-next-Shutterstock carbon copies. It would be a huge shame if they lost sight of getting the basics right - and reading that Facebook page is jaw-dropping - and let the whole project founder.

Many companies with negative comments clean those things up - which Canva hasn't - so I guess their heart's in the right place even though customer service appears to be understaffed or inept or...

Putting on a performance for the funders, analysts and tech magazines won't help if the product or customer service are ticking customers off.
Title: Re: Canva
Post by: Dumc on May 12, 2018, 01:49
I had another incorrect payment this month, for April.  Anyone else?  Off by more than $100.

I have a strange thing.

Taxes withold twice. Same amount. Now my overall balance is negative. what is this?
Title: Re: Canva
Post by: Sean Locke Photography on May 12, 2018, 07:17
I got that double tax thing to.  And an answer from support:
"The sales page has a bug where some sales are shown in the wrong month. It's a timezone issue which is already on the list for the engineering team. The reports that we use to generate the payouts come directly from the database, so they're the 'source of truth'. Hopefully sometime this year we'll get the sales page fixed up. Sorry for the confusion. "

To which I responded that that was unacceptable.  I can buy a timezone issue if one or two sales are missing from one month and are in the next or something.  This is more than $100.  Actually $300 over three months missing.  If you can't trust the sales page ....
Title: Re: Canva
Post by: Dumc on May 12, 2018, 08:12
That's just bullshiat. First of all, timezone issue is 2 days per month at most. First and last day of the month. Second, how can you have exactly the same amont beeing witheld. That+s just impossible.

Canva should be an example in a dictionary next to word "incompetent".
Title: Re: Canva
Post by: Dumc on May 12, 2018, 08:18
Hopefully sometime this year we'll get the sales page fixed up. Sorry for the confusion

And this is a cherry on the top of the cake. Hopefully? This year? And in the meantime, they'll be doing what?
Title: Re: Canva
Post by: Noedelhap on May 12, 2018, 12:08
My goodness, look at the terrible reviews on Facebook.  Such a good product with a unique selling point.  How did things go so wrong?
https://www.facebook.com/pg/canva/reviews/ (https://www.facebook.com/pg/canva/reviews/)

Wow, they really lack some competent customer service management there. Such a shame, because they're doing well in terms of sales. This kind of bad rep is not good.
Title: Re: Canva
Post by: Mir on May 12, 2018, 15:21
I have about 100$ less, I will have to ask them.
Title: Re: Canva
Post by: Microstockphoto on May 14, 2018, 04:11
Quote
Hopefully sometime this year we'll get the sales page fixed up.

wow, really? just wow.

anyway, read back at the comments from Torrens, they dont give a hoot about contributor tools, they said it themselves, buyers are main priority, which is good, but it just shows that contributors are not high on their priority list. their contributor tools havent been updated in 3 years, promises broken and thats no shocker either
Title: Re: Canva
Post by: Sean Locke Photography on May 20, 2018, 20:42
Teaming with Getty?  Sigh.

——-
To our wonderful Canva contributors,

As Canva continues to grow, we’re working hard to ensure our product evolves with the needs and wants of our users—so here’s a few updates from the team.

Building our collection

Since launch in 2013, we’ve made huge strides towards our mission of empowering the whole world to design. Today, Canva is in 190 countries and accessible in 100 languages—so building a diverse image library is more important than ever.

To help jump-start this process, we’re working with Getty Images who’ll provide their content from iStock. For those of you who already have images in iStock, don’t worry. We’re ensuring all Canva images are prioritised.

Got any travel plans?

If you’re a contributor who takes authentic global shots, we’d love to hear from you. We’ll be focusing on initiatives to champion diversity in our library in the coming months.

One Time Use License

Our One-Time Use (OTU) licence has always been a huge source of confusion for our users. Users love having a low-cost way to access your quality images (and it’s always been important for us not to give away too many rights). But the 24 hour restriction left lots of people puzzled.

So to keep our users smiling, we’re removing the 24 hour restriction on our OTU license. What this means is users will now be able to use one image in one design—at one price.

Canva for Android wins Google Play Award

In other news, our Android app was recently awarded by the Google Play store as Best Standout Startup. It’s thanks to your contribution that we’re able to give even more people around the world access to a library of amazing imagery—right from their smartphones.

We can’t wait to see more of your work—thanks again!
Title: Re: Canva
Post by: leremy on May 20, 2018, 21:22
This teaming with Getty news basically means bad news for contributor in Canva because there will be a lot more competition.

I suppose the sales made from iStock's portfolio will be reported at iStock? How much are we getting actually? I suspect it is lower than $0.35?

Title: Re: Canva
Post by: hatman12 on May 20, 2018, 21:26
Well this is potentially very disappointing news for those of us who have worked hard to build portfolios at Canva.  It's good that Canva have said that all existing Canva images will be prioritised, so perhaps the impact won't be too bad.  But it's a worry.  At best there will be some slight dilution, but at worst a complete decimation of current sales and incomes.  I suppose it all depends on how the arrangement is implemented - if it's through an additional link that takes the customer off to the iStock web site to import into Canva perhaps that won't be so bad.  But if the arrangement involves importing the entire iStock catalog into Canva then I can't see how that can result in anything but reduced sales for current Canva contributors.  Presumably more information will become available in due course.
Title: Re: Canva
Post by: pancaketom on May 20, 2018, 22:32
ugh. I can't see how this is good for anyone other than maybe Getty and Canva. It certainly doesn't sound like good news for Canva contributors. Especially those that aren't selling through Getty for one reason or another. I wonder what the final amount the contributors would get - potentially from the 1$ sale .65 goes to Canva leaving .35 and then almost 30 cents for Getty leaving 5.25 cents for the contributor. Woo Yay?
Title: Re: Canva
Post by: Mir on May 21, 2018, 02:50
Very bad news...
Title: Re: Canva
Post by: Fairplay on May 21, 2018, 03:07
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!
Title: Re: Canva
Post by: leremy on May 21, 2018, 03:28
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.
Title: Re: Canva
Post by: Jogga0 on May 21, 2018, 05:38
yep, that's a shame, just when I had faith in a new site! Sales will only go down now surely?
Title: Re: Canva
Post by: Fairplay on May 21, 2018, 08:35
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.
Title: Re: Canva
Post by: zsooofija on May 30, 2018, 11:38
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

I just noticed, that some of my images (that sold quite well) were removed. The funniest thing, that I keep getting sales for an image that is not available anymore...

This teaming up with getty is very disappointing indeed :( .
Title: Re: Canva
Post by: Mir on May 30, 2018, 13:06
How are you able to track if something is removed?
Title: Re: Canva
Post by: KuriousKat on May 30, 2018, 13:55
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

I just noticed, that some of my images (that sold quite well) were removed. The funniest thing, that I keep getting sales for an image that is not available anymore...

This teaming up with getty is very disappointing indeed :( .

I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.
Title: Re: Canva
Post by: obj owl on May 30, 2018, 14:44
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

I just noticed, that some of my images (that sold quite well) were removed. The funniest thing, that I keep getting sales for an image that is not available anymore...

This teaming up with getty is very disappointing indeed :( .

I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

Retrospective rejections have been a long standing practice at Canva, and when they start they might not stop until you have none left. They still have the right to sell these images usually someone had made a template with them and purchases at a later date, it could be much later as they have the right to sell them indefinitely.
Title: Re: Canva
Post by: zsooofija on May 30, 2018, 15:01
How are you able to track if something is removed?

I am not. Just clicked on the image ID on sales page and showed not available.
Title: Re: Canva
Post by: Sean Locke Photography on May 30, 2018, 15:06
I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

An image that was used in a design mock up will always be available to license, even if pulled from the collection/search, is my understanding.
Title: Re: Canva
Post by: KuriousKat on May 30, 2018, 16:54
I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

An image that was used in a design mock up will always be available to license, even if pulled from the collection/search, is my understanding.

Perhaps that's what's happening.

It's strange to pull images that appear to be selected for layouts and sell quite often though. I noticed this image was not available about 2-3 weeks ago, and it's sold at least 10 times since then.

EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.

It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.

I get that it's their choice, but an explanation would be helpful, rather than just leaving us to notice disappearances.
Title: Re: Canva
Post by: Mir on May 30, 2018, 17:10
I am worried that they don't reply to messages anymore.
Title: Re: Canva
Post by: ShadySue on May 30, 2018, 17:18
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(
Title: Re: Canva
Post by: KuriousKat on May 30, 2018, 17:27
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.
Title: Re: Canva
Post by: obj owl on May 30, 2018, 17:34
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.

It's normal practice at Canva, I take it you haven't read the whole thread, it's all happened before.
Title: Re: Canva
Post by: Dumc on May 30, 2018, 21:47
I got that double tax thing to.  And an answer from support:
"The sales page has a bug where some sales are shown in the wrong month. It's a timezone issue which is already on the list for the engineering team. The reports that we use to generate the payouts come directly from the database, so they're the 'source of truth'. Hopefully sometime this year we'll get the sales page fixed up. Sorry for the confusion. "

To which I responded that that was unacceptable.  I can buy a timezone issue if one or two sales are missing from one month and are in the next or something.  This is more than $100.  Actually $300 over three months missing.  If you can't trust the sales page ....

My earnings are now correct. They "removed" that double taxation and now my earnings are as they should be. Maybe they made a mistake or sth.
Title: Re: Canva
Post by: Mir on May 31, 2018, 03:20
Are your new vectors uploading fine, half of mine are showing only parts of the drawing.
Title: Re: Canva
Post by: KuriousKat on May 31, 2018, 11:44
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.

It's normal practice at Canva, I take it you haven't read the whole thread, it's all happened before.

I've read the whole thread, thanks, and been onboard with Canva since day one. I'm fully aware that this has happened to others in the past but, to my knowledge, we haven't had any explanation from Canva as to what there selection criteria is or whether there are other reasons for the takedowns?

To be clear, I have no issue with them removing images - they grew quickly and ingested a lot of imagery that probably didn't make the grade - either technically or artistically, so a cull down the line is quite natural and acceptable.

But, if this is indeed a cull, then why take down images that have been included in the purchasable layouts and sell well? It doesn't make much sense to delete an image that has sold, (and is still selling), several hundred times. I'm just trying to ascertain whether there is another reason. I have asked Canva a couple of times, but my emails are falling on deaf ears. Maybe they are too busy dealing dealing with customer complaints to listen to contributors.


Title: Re: Canva
Post by: Jo Ann Snover on May 31, 2018, 18:56
...But, if this is indeed a cull, then why take down images that have been included in the purchasable layouts and sell well? It doesn't make much sense to delete an image that has sold, (and is still selling), several hundred times. I'm just trying to ascertain whether there is another reason. I have asked Canva a couple of times, but my emails are falling on deaf ears. Maybe they are too busy dealing dealing with customer complaints to listen to contributors.

I would just remind those who may not know about Canva's history, that asking questions and communicating about Canva here, with fellow contributors, can get your account closed. Ask me how I know that? :)

Specifically, I was (1) asking about why they were removing images that were selling; (2) asking for contributor guidelines about what images they don't want so neither they nor we waste time uploading content; and (3) communicating here that after they promised they would provide the guidelines, Lee Torrens sent me email saying they wouldn't put guidelines together as " ...the vast majority of our contributors don't need nor want them, so our time is better spent on the things they value."

Perhaps things have changed, perhaps Lee has gone elsewhere, but tread carefully if you want to keep your portfolio there.
Title: Re: Canva
Post by: KuriousKat on June 01, 2018, 03:58

I would just remind those who may not know about Canva's history, that asking questions and communicating about Canva here, with fellow contributors, can get your account closed.



Thanks Jo Ann, I will keep quiet from now on ;)
Title: Re: Canva
Post by: niktol on June 01, 2018, 09:53

I would just remind those who may not know about Canva's history, that asking questions and communicating about Canva here, with fellow contributors, can get your account closed.

They have to catch me first :)
Title: Re: Canva
Post by: lostintimeline on June 03, 2018, 18:02
they dont have to do a [email protected]#@ they sit in a chair.they puss the button and your portfolio is DUST AND MIST  :o