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Author Topic: Canva  (Read 422558 times)

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DC


« Reply #250 on: December 05, 2014, 19:45 »
+1
I know there are currently long delays but I uploaded my entire portfolio at the end of September and beginning of October and over 90% of it is still pending.  I uploaded a couple of batches 2 or 3 weeks ago and they have already been approved.

Reviewing doesn't seem to be first in first out so how does it work?


« Reply #251 on: December 05, 2014, 20:34 »
+2
I know there are currently long delays but I uploaded my entire portfolio at the end of September and beginning of October and over 90% of it is still pending.  I uploaded a couple of batches 2 or 3 weeks ago and they have already been approved.

Reviewing doesn't seem to be first in first out so how does it work?

At one point it had to do with when you signed up, but I have images from very early October that are still unreviewed and I signed up at the end of June or early July.

Perhaps it has to do with the type of content? If there is newer work getting reviewed while my Christmas images from October sit idle, I think I might be a tad miffed. I would hope that they'd clear the backlog before reviewing new uploads...

« Reply #252 on: December 06, 2014, 05:08 »
0
I have been with them for a while but my newer batch has been accepted and  older batches are still in queue.

« Reply #253 on: December 06, 2014, 05:22 »
+1
During November I had the grand total of 5 images approved... There are hundreds of older uploads sitting in my queue (and hundreds of newer uploads as well). There doesnt seem to be any system behind it. Maybe Lee can give us an insight?

« Reply #254 on: December 06, 2014, 07:26 »
0
I am still waiting for review of some of my files uploaded in august this year ...

« Reply #255 on: December 06, 2014, 14:33 »
0
1 had 900 reviewed back in sep, then a few weeks ago started getting 5 or 10 reviewed at a time (with 1000+ backlog); today it jumped to 1100 with 1700 now waiting

so reviews are trickling in; no idea where the newly reviewed Images were in the queue

vielleicht

« Reply #256 on: December 06, 2014, 16:10 »
+2
Now that the queue is very long, it's difficult to navigate through the queue one page at a time.
May you please allow to jump to a specific page?

« Reply #257 on: December 07, 2014, 12:43 »
+8
Hi guys, thanks for your concerns and questions.

Our queuing system has a limit of two weeks, after which images fall out.  They're still in the same state in the database, but need to be re-entered into the queue in order to be reviewed.  With reviewing being all but stopped over the past few months while we've been changing the systems and processes, all the images fell out of the queue, and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I've mentioned it in this thread already, but it's worth repeating again now.  We're very good at selling licenses to your images.  We'll continue to focus on that as our priority, and do everything we can to maintain and improve the rapid growth we've had in our first year. However, we are not yet a company that will give you the best interfaces, the fastest review times, nor focus on details like ensuring files are reviewed in order.  We have great plans for all those things and many more - and we believe we can improve on the current standards - but for now, this is a distant second priority behind increasing the royalties we pay out each month.

We do hope you'll all understand this choice of priorities and continue working with us, and we do apologise for those who joined us late and didn't get many, or any, files through before reviewing stopped. We'll get to every single file in time, and hope you'll enjoy the strong and growing royalties that have been our primary focus.

If you'd like a database snapshot of how many of your files are in each state (pending review, approved, rejected, etc) just email me directly.

« Reply #258 on: December 09, 2014, 04:59 »
0
I like to congratulate CANVA and all their team for the excellent work.

In the last years almost all the new agencies that I have join were a failure, that I have regretted some months later.

CANVA, have some problems yet, but I agree with their priorities, even that they must find a way to work the long time for "Pending cut-out" images.

CANVA is a success agency in this bad times at microstock industry.
For me CANVA in now number 3 in profits (only with half of my portfolio, the other half are "Pending cut-out" images), and with the latest changes at istock and the performance at CANVA this month, soon CANVA will be number 2 only beaten by Shutterstock.

Lee: I am happy the he have that Skype talk ;-)

« Reply #259 on: December 09, 2014, 06:15 »
0
Canva have huge sales potential and by my opinion Canva have to include ASAP more RF licenses, because it would be a shame to not use this momentum  ;)

Congratulations Lee and to everybody in Canva :)

« Reply #260 on: December 09, 2014, 06:24 »
+6
What's great is they are building a buyer base whose expectation is limited one time use for $1.  So an RF license there will get to be very much higher priced.

« Reply #261 on: December 09, 2014, 10:10 »
0
Now that the queue is very long, it's difficult to navigate through the queue one page at a time.
May you please allow to jump to a specific page?
This

« Reply #262 on: December 09, 2014, 12:11 »
+7
... and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I understand everything you've said, and I appreciate that the site's priorities are not accepting new content at the moment, but in the interests of fairness, I would ask you to halt all reviews until you're ready to put all the older files back in the hopper. I can handle waiting, but the unfairness of reviewing other content that just happened to get uploaded in the last two weeks while my (and lots of other patient contributors') content is in limbo is hard to accept.


« Reply #263 on: December 09, 2014, 12:30 »
0
Yes I unloaded some time ago as well and would like to see the images reviewed before newer content.

« Reply #264 on: December 09, 2014, 14:42 »
0
I had uploaded about 2000 images initially.  about 900 were reviewed months ago, then nothing.  several weeks ago, I started seeing small numbers reviewed -- it appears these were new images that I had been submitting to all agencies, while my older images were still in limbo

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #265 on: December 09, 2014, 21:09 »
0
... and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I understand everything you've said, and I appreciate that the site's priorities are not accepting new content at the moment, but in the interests of fairness, I would ask you to halt all reviews until you're ready to put all the older files back in the hopper. I can handle waiting, but the unfairness of reviewing other content that just happened to get uploaded in the last two weeks while my (and lots of other patient contributors') content is in limbo is hard to accept.

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.

« Reply #266 on: December 10, 2014, 08:39 »
+3
I like to congratulate CANVA and all their team for the excellent work.

In the last years almost all the new agencies that I have join were a failure, that I have regretted some months later.

CANVA, have some problems yet, but I agree with their priorities, even that they must find a way to work the long time for "Pending cut-out" images.

CANVA is a success agency in this bad times at microstock industry.
For me CANVA in now number 3 in profits (only with half of my portfolio, the other half are "Pending cut-out" images), and with the latest changes at istock and the performance at CANVA this month, soon CANVA will be number 2 only beaten by Shutterstock.

Lee: I am happy the he have that Skype talk ;-)

Thanks Helder!  Ready to Skype when you are.  I'm in UTC-3 working 9 - 5 most days. 

Canva have huge sales potential and by my opinion Canva have to include ASAP more RF licenses, because it would be a shame to not use this momentum  ;)

Congratulations Lee and to everybody in Canva :)


Thanks Deyan.  Our other RF and extended licenses are on the priority list and getting closer to the top each day.  :)

What's great is they are building a buyer base whose expectation is limited one time use for $1.  So an RF license there will get to be very much higher priced.

That was our strategy from the start, though we have to take into account competitive pricing.  There's nothing stopping people buying licenses elsewhere and uploading them to Canva (which already happens a lot) other than convenience, so we can't price it too far from the market. 

... and only those submitted over the past two weeks remain in the queue.  (Submitted is not the same as uploaded)  As we start catching up, all images will be re-submitted to the queue (by us, there's nothing you need to do) so they'll be reviewed.  The order in which they were uploaded won't have any impact on the position they take in the queue.  That's why they're being reviewed out of order, and this will continue until we clear the backlog.

I understand everything you've said, and I appreciate that the site's priorities are not accepting new content at the moment, but in the interests of fairness, I would ask you to halt all reviews until you're ready to put all the older files back in the hopper. I can handle waiting, but the unfairness of reviewing other content that just happened to get uploaded in the last two weeks while my (and lots of other patient contributors') content is in limbo is hard to accept.

"Halt reviewing"??  Ha ha, nice one! 

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.

That doesn't sound like me.  Please resend it and I'll ensure you get a suitable response. 

We don't have any facility to prioritise reviews. If we were to build one, it would take away from what we're building on the front end to help sell more licenses. So the aforementioned priorities come into play and we elect to sell more and just deal with the temporarily disordered review queue.  We appreciate your understanding on this. In a month or two everything will be back to regular chaos.

« Reply #267 on: December 10, 2014, 10:04 »
+3
I dont understand why the comment  Jo Ann made is laughed off, Lee, its a genuine concern.

« Reply #268 on: December 10, 2014, 10:42 »
+3
I dont understand why the comment  Jo Ann made is laughed off, Lee, its a genuine concern.

I dismissed the suggestion, not the concern.  We know it sucks that images are not being reviewed in order.  As I've already made clear, we considered the alternatives and chose the current path.  No offence was intended in dismissing the suggestion, but it's all softs of impractical. 

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #269 on: December 10, 2014, 19:16 »
-1

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.

That doesn't sound like me.  Please resend it and I'll ensure you get a suitable response. 

We don't have any facility to prioritise reviews. If we were to build one, it would take away from what we're building on the front end to help sell more licenses. So the aforementioned priorities come into play and we elect to sell more and just deal with the temporarily disordered review queue.  We appreciate your understanding on this. In a month or two everything will be back to regular chaos.

Apart from the same issue everyone seems to agree on (the unfairness of not prioritizing submittals) the question I asked was would it be better to delete those images that have been hung up due to the early system bugs and re-submit them?  If new submittals are being reviewed, even if in a random manner, while those hung up are not being reviewed, would this not be a better strategy on the part of contributors to try and get something through rather than leave these early images alone with no idea of when (if ever) they could be reviewed?  Note I'm not referring to images that are simply taking a long time to get through the queue, but to those that were submitted back in September and October that were caught up in a system bug that categorized them incorrectly and now they have been moved into some sort of limbo.

« Reply #270 on: December 11, 2014, 16:02 »
0

I asked Lee something along this line a month ago in an e-mail.  Basically suggested that all those images that got hung up in the early processing glitches and are just sitting there be given priority and reviewed ahead of other new submittals as they were all delayed for reasons not of our making, but due to problems at Canva.  I've got quite a few in this category with little hope they will be reviewed in my lifetime as the current procedure seems to be to try and work them in from time-to-time with no particular urgency.  I've stopped uploading until they get their act together and clear out this old backlog that is just languishing.  Lee's response to the e-mail was simply to acknowledge it's receipt, nothing more.

That doesn't sound like me.  Please resend it and I'll ensure you get a suitable response. 

We don't have any facility to prioritise reviews. If we were to build one, it would take away from what we're building on the front end to help sell more licenses. So the aforementioned priorities come into play and we elect to sell more and just deal with the temporarily disordered review queue.  We appreciate your understanding on this. In a month or two everything will be back to regular chaos.

Apart from the same issue everyone seems to agree on (the unfairness of not prioritizing submittals) the question I asked was would it be better to delete those images that have been hung up due to the early system bugs and re-submit them?  If new submittals are being reviewed, even if in a random manner, while those hung up are not being reviewed, would this not be a better strategy on the part of contributors to try and get something through rather than leave these early images alone with no idea of when (if ever) they could be reviewed?  Note I'm not referring to images that are simply taking a long time to get through the queue, but to those that were submitted back in September and October that were caught up in a system bug that categorized them incorrectly and now they have been moved into some sort of limbo.

I'd love to, but unfortunately it doesn't work that way.

« Reply #271 on: December 15, 2014, 03:51 »
0
Is it possible to get a filter on our portfolio, as in

Rejected
Approved
Queued
Pending Cut-out
Missing Meta Data

?

Shouldn't be too difficult and time consuming to get that integrated. At the moment the portfolio is hard to navigate. I understand the need to please buyers, but pleasing contributors is as important to the key of success.

Thanks for considering.

« Reply #272 on: December 15, 2014, 09:36 »
+1
Is it possible to get a filter on our portfolio, as in

Rejected
Approved
Queued
Pending Cut-out
Missing Meta Data

?

Shouldn't be too difficult and time consuming to get that integrated. At the moment the portfolio is hard to navigate. I understand the need to please buyers, but pleasing contributors is as important to the key of success.

Thanks for considering.

It's on the list.  :)

« Reply #273 on: December 15, 2014, 09:47 »
0
Thanks, now it depends on where on the list. Haha

« Reply #274 on: December 16, 2014, 04:12 »
0
Now that some of my newer uploads have been approved, it looks like you are changing the metadata (title, description, keywords). Is this true? I have seen a few files where keywords seem to have disappeared...
@Lee: can you confirm?
And if so, why do you delete keywords?


 

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