Author Topic: Canva (Read 424509 times)

THP Creative · « **Reply #301 on:** December 27, 2014, 01:48 »

Cheers thanks Lee, thanks for getting onto it so quickly.

Semmick Photo · « **Reply #302 on:** December 27, 2014, 07:47 »

Hi Lee, I uploaded 15 images via FTP yesterday but they are not showing in my port yet. However, they seem gone from the server as Filezilla shows an empty folder. Is there an issue with FTP? Should I upload again? 4 images of a cross and 11 images of a woman silhouette dancing and jumping at sunset. Thanks for checking. Happy holidays.

No Free Lunch · « **Reply #303 on:** December 27, 2014, 11:37 »

Quote from: Semmick Photo on December 27, 2014, 07:47

Hi Lee, I uploaded 15 images via FTP yesterday but they are not showing in my port yet. However, they seem gone from the server as Filezilla shows an empty folder. Is there an issue with FTP? Should I upload again? 4 images of a cross and 11 images of a woman silhouette dancing and jumping at sunset. Thanks for checking. Happy holidays.

Don't upload again- I takes about 3 days (maybe longer due to the holidays) to show up in your portfolio from my experiences...

Semmick Photo · « **Reply #304 on:** December 27, 2014, 11:48 »

Ok, thanks !

Quote from: No Free Lunch on December 27, 2014, 11:37

Quote from: Semmick Photo on December 27, 2014, 07:47
Hi Lee, I uploaded 15 images via FTP yesterday but they are not showing in my port yet. However, they seem gone from the server as Filezilla shows an empty folder. Is there an issue with FTP? Should I upload again? 4 images of a cross and 11 images of a woman silhouette dancing and jumping at sunset. Thanks for checking. Happy holidays.

Don't upload again- I takes about 3 days (maybe longer due to the holidays) to show up in your portfolio from my experiences...

w7lwi · « **Reply #305 on:** December 27, 2014, 17:54 »

Is Canva down right now? I was able to log in to the buyer page, but was unable to bring up my contributor account. Then when I tried to log in again from scratch, all I could get was an error screen saying something went wrong and to try again (error 418), which only resulted in the same error.

No Free Lunch · « **Reply #306 on:** December 27, 2014, 18:32 »

Quote from: w7lwi on December 27, 2014, 17:54

Is Canva down right now? I was able to log in to the buyer page, but was unable to bring up my contributor account. Then when I tried to log in again from scratch, all I could get was an error screen saying something went wrong and to try again (error 418), which only resulted in the same error.

Just got in as a contributor- 4 sales so far for me today. Using Google Chrome as browser on Windows 8.1 platform...

w7lwi · « **Reply #307 on:** December 27, 2014, 21:04 »

Quote from: No Free Lunch on December 27, 2014, 18:32

Quote from: w7lwi on December 27, 2014, 17:54
Is Canva down right now? I was able to log in to the buyer page, but was unable to bring up my contributor account. Then when I tried to log in again from scratch, all I could get was an error screen saying something went wrong and to try again (error 418), which only resulted in the same error.

Just got in as a contributor- 4 sales so far for me today. Using Google Chrome as browser on Windows 8.1 platform...

Thanks. I was able to get back in this afternoon. Sales both today and Christmas day.

Question for Lee. In my portfolio, there are several buttons on the right side of each image. I know many of these may not be active yet. Two of these are cancel and deactivate. Are these two buttons live and, if so, what would happen if they were selected for those images hung up in the review queue process? Conversely, what would happen if new images were uploaded which are the same as those in limbo due to the old review bug? Just trying to find a way to get images on line that have been hung up for 3+ months.

THP Creative · « **Reply #310 on:** December 28, 2014, 18:45 »

Thanks Lee, I notice all my newly approved files have disappeared at the moment, as you said. Look forward to the fix going live.

Jo Ann Snover · « **Reply #311 on:** December 28, 2014, 20:56 »

Lee, can we please get an update on the fate of images uploaded in September and October that are currently in some eternal bit bucket?

Images are getting reviewed, apparently, and although I'm reluctant to make extra work, it seems I'd be better off if I just uploaded all those files over again so I can have some opportunity to get more images online.

Waiting patiently doesn't seem to be paying any dividends as other people's images go online and mine don't...

w7lwi · « **Reply #312 on:** December 28, 2014, 21:27 »

That was the whole point of my post above. Is it possible to just throw out the old images that are hung up and resubmit them all over again

rimglow · « **Reply #313 on:** December 29, 2014, 10:33 »

Agreed. I wish I could just delete everything that hasn't been approved, and start over. I have files that were uploaded last April and still haven't been reviewed. Knowing what I know now, it would have been better to just upload a few of my best sellers and hold off the rest until the reviewing process is more fair to the contributors.

We were originally told that they would not play favorites in the queue, and that all files would be reviewed in the order they were received. Now they say they know it's screwed up, but for now the reviews are random. I can no longer sing the praises of what a great model Canva is, when it puts the contributor's concerns at the back of their priorities. Responses and excuses aren't cutting it. If they don't turn it around soon, they will be stuck with a reputation for unfairness, that will hurt them.

It's time to tell it like it is. Canva is not really contributor friendly!

Semmick Photo · « **Reply #314 on:** December 29, 2014, 10:41 »

My files are still not showing up. Limbo?

Lee@Canva · « **Reply #315 on:** December 29, 2014, 12:41 »

Hi everyone, I understand the pain - it's awesome that we're already so important to you. Thanks for your patience. Here's some updates:

Disappearing images - these are the images affected by the missing watermarks. They'll come back in the next week with watermarks.

Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall, but they won't be out of order anymore.

w7lwi · « **Reply #316 on:** December 29, 2014, 16:00 »

Lee - slightly different topic.

If I wish to delete and existing approved image and replace it with an upgraded and better (hopefully) version, what is the proper procedure to do this?

Jo Ann Snover · « **Reply #317 on:** December 29, 2014, 23:51 »

Quote from: Lee@Canva on December 29, 2014, 12:41

Old un-reviewed images - from next week we'll be working through the backlog from the back, so you'll notice review taking longer overall, but they won't be out of order anymore.

Happy to hear it. I realize it will all take a while to clear out, but things will be moving.

Semmick Photo · « **Reply #319 on:** January 03, 2015, 17:35 »

Lee,

Could you consider dropping the 2% fee for payments under 100$?

Your cost do not go up if you pay under 100$ using PayPal mass payments.

Quote

Fee for each payment sent to a recipient:

2.0% of the payment up to $20.00 USD

2% of 100 is 2$, 2% of 50 is 1$ x 2 = 2$. If you automate payment through the API call, you do not incur more costs.

2$ is 9 sales lost just to get paid.

Thanks for considering.

disorderly · « **Reply #320 on:** January 03, 2015, 17:58 »

Quote from: Semmick Photo on January 03, 2015, 17:35

Lee,

Could you consider dropping the 2% fee for payments under 100$?

Your cost do not go up if you pay under 100$ using PayPal mass payments.

Quote
Fee for each payment sent to a recipient:

2.0% of the payment up to $20.00 USD

2% of 100 is 2$, 2% of 50 is 1$ x 2 = 2$. If you automate payment through the API call, you do not incur more costs.

2$ is 9 sales lost just to get paid.

Thanks for considering.

There's a small flaw in your argument, Semmick. If they remove the fee for a lower balance, it means Canva pays the mass payment fee every month rather than just the months the balance is over $100. If I make $20/month, they would pay five mass payment fees rather than one when my balance reaches $100. Oh, and one other point: it's a $2 fee, not 2%. If your balance is $7.50 at the end of the month, you pay $2 and get the $5.50 balance.

Semmick Photo · « **Reply #321 on:** January 03, 2015, 18:11 »

But added up the 5 x mass fee for 20$ is the same as 1 x the mass payment fee for 100$. Its a percentage not a fixed fee at PayPal.

2% or 2$ doesnt make much difference for the argument to remove them. I'd say the 2$ is relatively high for a payment, as they are making money off of it then. A percentage would be much more fair even.

disorderly · « **Reply #322 on:** January 03, 2015, 18:29 »

Quote from: Semmick Photo on January 03, 2015, 18:11

But added up the 5 x mass fee for 20$ is the same as 1 x the mass payment fee for 100$. Its a percentage not a fixed fee at PayPal.

It's a percentage with a fixed maximum that varies by the countries involved. If the transfer is within one country, the maximum fee is $1 for the few countries I checked. Some combination of countries are also $1 maximum. That would make many smaller transfers more expensive, even ignoring administrative costs.

Semmick Photo · « **Reply #323 on:** January 03, 2015, 18:34 »

I am probably missing something, if it is a percentage (with a max fee or not) how can it be more expensive? Honest question. Its late here, and I am tired.

disorderly · « **Reply #324 on:** January 03, 2015, 19:35 »

Quote from: Semmick Photo on January 03, 2015, 18:34

I am probably missing something, if it is a percentage (with a max fee or not) how can it be more expensive? Honest question. Its late here, and I am tired.

A worst-case example, assuming in-country transfer: I earn $10 per month and want a payout each month. At a 2% fee, Canva pays PayPal $.20 for each transfer. Over ten months that's $2 in fees. If they set a minimum payment of $100, Canva pays only $1 in fees for that single transfer. And that's true no matter how much the payment is beyond $100.

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Author Topic: Canva (Read 424509 times)

Lee@Canva

THP Creative

Semmick Photo

No Free Lunch

Semmick Photo

w7lwi

No Free Lunch

w7lwi

Lee@Canva

Lee@Canva

THP Creative

Jo Ann Snover

w7lwi

rimglow

Semmick Photo

Lee@Canva

w7lwi

Jo Ann Snover

Lee@Canva

Semmick Photo

disorderly

Semmick Photo

disorderly

Semmick Photo

disorderly

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