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« Reply #425 on: February 27, 2015, 14:13 »
0
How do I know if my portfolio has been affected by this "cleanse"?

I've had quite a few sales in the last few weeks, they really picked up, and now they're almost non-existent :/


« Reply #426 on: February 27, 2015, 15:16 »
+3
Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.

Unfortunately not, yet.  I know it's a pain.  We'll get there one day.  You only had two, one of which I just overturned.  I've just emailed you the details. 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.

Please ask the wizkid to send his CV.  We don't discriminate on age.  ;)

Hmm, I guess we there are no top-selling contributors in this thread then. Thanks for the sympathy though, and for responding to us simple pain-in-the-arses.  ;)

Or maybe they're just not making suggestions.  ;)

Ron, I know you think you're a PITA, but believe me, you're not.  I like people challenging our assumptions and questioning policies - it gives me a chance to explain some of the details of our strategy and demonstrate that we've considered everything very thoroughly. 

I guess we've been told. I won't bother Canva with any more suggestions or comments as they apparently don't need or want them.

I didn't mean to offend, but thanks for understanding Jo Ann.  ;)

I have two gripes with this whole rejecting images in hindsight thing:

1. Communication beforehand about deleting my images would be highly appreciated. This is not personal, but feedback for Canva. It would have been nice to be kept in the loop before images are deleted from my portfolio.
In general I don't want Canva contributors to get any nasty surprises, and had I thought any contributors would be affected so much I would have made an announcement to the email list.  What would you have done with the information?


2. Thanks for being a beautiful Beta user. I submitted my content to help a start-up, but I am not confident that love is mutual. Now it feels like "Thanks for being a beta user, but your original content that helped us on our way is no longer needed". That message stings a bit now. SS also maintains a higher standard then when they started out, but they dont go deleting images either.
Ron, you're my favourite!  How much of your decision to participate was to "help us out" and how much was to earn royalties???  We're super grateful for all the support we got at the start, but we never asked anyone to help us out.  We told them our business model, cited our credentials (investors, previous businesses) and asked people to have faith that we were going to generate MONEY for them.  We're off to a great start with that, and so far nobody has pulled out for lack of earnings.  If your images "helped us on our way", you have money in your possession for it.  We really love our contributors, but we don't do what we do for love.  We do it to reward their awesome skills and artistry with as much MONEY as we can. 


Thats all. I will get over myself, no worries. I just like to vent every now and then :P

Hoping to get my sales back by submitting better content.

Yep, definitely my favourite.  :)  It's healthy to vent.  Keep it coming.  And super happy to see that you're going to get your sales back with superior content.  THAT is something we're keen to support!  ...with money.   ;)

So can you submit jpg to Canva or do they have to be png? If I cut out my images will that bump up my review time and placement in the library?

Yes, you can submit JPGs.  Only submit PNG if the image is cut out, otherwise it will be rejected.  If you cut out your own images they'll be reviewed and go into the collection if approved.  If they're isolated but not cut out, they go into the glacial cutout queue. 

How do I know if my portfolio has been affected by this "cleanse"?

I've had quite a few sales in the last few weeks, they really picked up, and now they're almost non-existent :/

Go to your sales page and click on the links to the images.  If the image has been removed you'll get a 404 page.  Sorry there's not an easier way at this time. 

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #427 on: February 27, 2015, 18:17 »
0
Lee, I just checked my port and was pleased to see that most of the older images that had been "in review" had been inspected and approved.  Only one "hard" rejection and one "soft" rejection.  Still 4 images pending review, but those are the last 4 uploaded last November and will likely be inspected shortly.  One question though.  I still have 12 images marked "processing"  These are all old images, uploaded before any of the images that were just reviewed.  I had previously expressed concern about these but was told they would be reviewed along with the others in this new "oldest first" scheme.  Now it appears they are still being overlooked.  What is being done with regards to these older images that have this odd designation?

« Reply #428 on: February 28, 2015, 02:03 »
0
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.

objowl

« Reply #429 on: February 28, 2015, 21:07 »
0

The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare.   Maybe we can expect plenty of ODs at other agencies?

Actually, the single use license does the opposite.  Because there's no financial incentive to use the same image as there is at other agencies, they go looking for different or better images.  In the case where they want to use the same image for continuity across various designs, they're almost always doing the designs all together.  And despite what you may believe reading this thread, we've actually removed a very small quantity of images (less that what we add on a single, typical day). 

And just for clarity, if a customer has already placed an image into a design before the design gets removed, they don't lose the image.  It's still available for purchase via that design, just not available to put into any new designs.  This is mentioned in our Contributor Agreement, which of course you've all read.  ;)

Sadly no I havn't read the Contributor Agreement, leagalise is not one of my languages, I tend to follow members of the forum who seem to be clued up on these things.  Unfortunately, with Canva I appear to have made a mistake.

And just for clarity, if a customer has already placed an image into a design before the image gets removed, that design is saved for ever and a day, only if it is it sold will it be released from limbo?   
If so I would like to delete my non tied images and keep those in limbo available for sale given that they are now out of my control anyway.  How do I know which is which?

« Reply #430 on: February 28, 2015, 22:01 »
0
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.

I don't know.  My guess would be not less than two months.  Sorry I can't give you anything more specific. 


The single use license must surely mean that buyers often return to purchase the same images for subsequent designs, this makes retropective reviews a buyers nightmare.   Maybe we can expect plenty of ODs at other agencies?

Actually, the single use license does the opposite.  Because there's no financial incentive to use the same image as there is at other agencies, they go looking for different or better images.  In the case where they want to use the same image for continuity across various designs, they're almost always doing the designs all together.  And despite what you may believe reading this thread, we've actually removed a very small quantity of images (less that what we add on a single, typical day). 

And just for clarity, if a customer has already placed an image into a design before the design gets removed, they don't lose the image.  It's still available for purchase via that design, just not available to put into any new designs.  This is mentioned in our Contributor Agreement, which of course you've all read.  ;)

Sadly no I havn't read the Contributor Agreement, leagalise is not one of my languages, I tend to follow members of the forum who seem to be clued up on these things.  Unfortunately, with Canva I appear to have made a mistake.

And just for clarity, if a customer has already placed an image into a design before the image gets removed, that design is saved for ever and a day, only if it is it sold will it be released from limbo?   
If so I would like to delete my non tied images and keep those in limbo available for sale given that they are now out of my control anyway.  How do I know which is which?

Deactivating all your images, as you've just done, has achieved what you're aiming for. 

objowl

« Reply #431 on: February 28, 2015, 22:19 »
0
How so?

« Reply #432 on: February 28, 2015, 22:29 »
0
How so?

Ah, sorry, deactivating all your images made them all unavailable.  We don't have any function to show you which ones are used in designs yet, but I'll ask the engineers to permanently delete all the ones that aren't. 

objowl

« Reply #433 on: February 28, 2015, 22:43 »
0
How so?

Ah, sorry, deactivating all your images made them all unavailable.  We don't have any function to show you which ones are used in designs yet, but I'll ask the engineers to permanently delete all the ones that aren't.

Thank you, it's just that the way it is now any malevalant being could make designs using my images and tie them up forever, I would have thought that unused designs would be deleted every year or two or five.

« Reply #434 on: February 28, 2015, 23:07 »
0
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.

I don't know.  My guess would be not less than two months.  Sorry I can't give you anything more specific. 

Thanks Lee. So, if I upload any images today, it will show up in my portfolio in about 2 months. It will show up initially as 'In Review' and after that it will get reviewed. As long as I am using the ftp.canva.com and the password that was sent earlier, I should feel safe in transmitting my files. Am I right ?
- Thanks !

« Reply #435 on: March 02, 2015, 03:32 »
0
Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.

Unfortunately not, yet.  I know it's a pain.  We'll get there one day.  You only had two, one of which I just overturned.  I've just emailed you the details. 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.

Please ask the wizkid to send his CV.  We don't discriminate on age.  ;)

 

why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features

« Reply #436 on: March 02, 2015, 08:12 »
0
@Lee - As of today, how long will it take for images sent to ftp.canva.com to show up under my portfolio (waiting for review) ? I did an upload of 15 images on 26-Feb-15 and so far, I dont see them. The ones that I uploaded (in Oct-2014) are the ones that I am able to see.

I don't know.  My guess would be not less than two months.  Sorry I can't give you anything more specific. 

Thanks Lee. So, if I upload any images today, it will show up in my portfolio in about 2 months. It will show up initially as 'In Review' and after that it will get reviewed. As long as I am using the ftp.canva.com and the password that was sent earlier, I should feel safe in transmitting my files. Am I right ?
- Thanks !

Spot on, yes.  :) 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.

Unfortunately not, yet.  I know it's a pain.  We'll get there one day.  You only had two, one of which I just overturned.  I've just emailed you the details. 

Is there an easy way to see rejections?  I don't want to have click through 84 pages of portfolio to find them.
No, its a simple filter, would take a 12 yr old wizkid 3 minutes to code.

Please ask the wizkid to send his CV.  We don't discriminate on age.  ;)

 

why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features

Are you suggestion we have people here build the code for contributor functions on the Canva website?  Or that we build a XML download function? 

« Reply #437 on: March 02, 2015, 12:36 »
0
How long does a portfolio review take? I submitted mine last week, so I am just curious.
Thanks

« Reply #438 on: March 02, 2015, 12:43 »
0
How long does a portfolio review take? I submitted mine last week, so I am just curious.
Thanks

They're almost always done within 24 hours.  There's currently none outstanding.  Can you send it again? 

« Reply #439 on: March 02, 2015, 22:44 »
+1
   


why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features

Are you suggestion we have people here build the code for contributor functions on the Canva website?  Or that we build a XML download function?

not quite - I was suggesting an interim solution - if you provide a csv or xml file for a portfolio, others can use that to write reports, sort, etc.  completely separate from whatever canva decides to add to its own contributor functions later

creating a csv or xml from a database table is usually a db utility already available - so just a small bit of work on canva's part can create a really valuable resource for artists. 
« Last Edit: March 02, 2015, 22:52 by cascoly »

« Reply #440 on: March 03, 2015, 10:12 »
+2
   


why not use some of talent sitting here to help with the contributor side? -- if you let us dl a  or xml of our portfolios and/or sales, there are many here who could create quick stats retrievals, etc

and take some of the pressure off requests for better contributor features

Are you suggestion we have people here build the code for contributor functions on the Canva website?  Or that we build a XML download function?

not quite - I was suggesting an interim solution - if you provide a csv or xml file for a portfolio, others can use that to write reports, sort, etc.  completely separate from whatever canva decides to add to its own contributor functions later

creating a csv or xml from a database table is usually a db utility already available - so just a small bit of work on canva's part can create a really valuable resource for artists.

That makes sense.  I imagine for a typical microstock agency with one database, this would be quite straight forward.  However, Canva is quite different.  We have a massive volume of designs being created by our users (currently about 1 per second), each of which stores images and text and all sorts of settings.  It's not ideal to use a standard SQL database for that, so we don't.  But we do use SQL for other data.  So contributor sales data is split not only across different database, but across totally different database systems.  It's not as trivial as it is for a standard microstock agency.  If we're going to put the effort into making something, we're going to build the real deal. 

That being said, providing an easy download of data has always been on our roadmap.  But it comes after providing the web-based interface that all our contributors can use, not before.

I know everything is moving slowly.  You'll need to continue being patient with us. I hope the sales success makes it worthwhile for you.  :)


THP Creative

  • THP Creative

« Reply #441 on: March 03, 2015, 17:11 »
0
I too would prefer a proper contributor account section, over a cvs download. And yes Lee, seeing sales coming in is keeping me interested :)

Just a Q though - each month gives a month total for earnings - but is there any way to see how much in total earnings there are currently? As in, what is my accumulated total earnings? Would be good to know, as it will be hard to monitor when we reach the $100 threshold and expect payment etc.

Cheers

« Reply #442 on: March 03, 2015, 17:20 »
+1
Go to Admin -> Your Payments.
It shows your current balance.

« Reply #443 on: March 03, 2015, 18:01 »
0
Still waiting from early November to get my first batch in. Unsure if they are still stuck in the queue or I should re-upload. I have no access to backend so there is no way for me to check. Is anyone else in this position still?

THP Creative

  • THP Creative

« Reply #444 on: March 03, 2015, 18:08 »
0
Go to Admin -> Your Payments.
It shows your current balance.

Ah great, thanks dirkr!

« Reply #445 on: March 04, 2015, 04:20 »
0
Still waiting from early November to get my first batch in. Unsure if they are still stuck in the queue or I should re-upload. I have no access to backend so there is no way for me to check. Is anyone else in this position still?
I would wait, they do seem to get around to reviewing eventually.

« Reply #446 on: March 04, 2015, 08:11 »
0
Thanks dirkr

Still waiting from early November to get my first batch in. Unsure if they are still stuck in the queue or I should re-upload. I have no access to backend so there is no way for me to check. Is anyone else in this position still?

Everyone who has uploaded images has access to the contributor interface.  Email me directly you don't and I'll sort it out.  Images uploaded since we started reviewing the backlog exclusively won't appear, but you will still have access to see everything that's in the database on your account. 

« Reply #447 on: March 05, 2015, 16:31 »
0
......  But we do use SQL for other data.  So contributor sales data is split not only across different database, but across totally different database systems.  It's not as trivial as it is for a standard microstock agency.  If we're going to put the effort into making something, we're going to build the real deal. 

That being said, providing an easy download of data has always been on our roadmap.  But it comes after providing the web-based interface that all our contributors can use, not before.

I know everything is moving slowly.  You'll need to continue being patient with us. I hope the sales success makes it worthwhile for you.  :)
sales are decent, but I don't even know how many images are still in q, what's been rejected, or why, so I have little idea what to upload next

it's not a question of EITHER a simple db dl OR full interface

final comment -- doesn't make a lot of sense -- creating a fully functional contrib interface is a major project

adding a link to a db download is trivial and would remove MANY of the frustrations reflected here - in cost benefit terms it should be high priority -- eg, how much time do you spend getting detailed stats for contributors and sending them by email?   
 
« Last Edit: March 05, 2015, 16:36 by cascoly »

« Reply #448 on: March 05, 2015, 19:16 »
+3

sales are decent, but I don't even know how many images are still in q, what's been rejected, or why, so I have little idea what to upload next

it's not a question of EITHER a simple db dl OR full interface

final comment -- doesn't make a lot of sense -- creating a fully functional contrib interface is a major project

adding a link to a db download is trivial and would remove MANY of the frustrations reflected here - in cost benefit terms it should be high priority -- eg, how much time do you spend getting detailed stats for contributors and sending them by email?

Not sure what else to say here Steve.  I already explained why it's not trivial on our system.  If you knew everything we knew you'd understand our prioritisation. 

« Reply #449 on: March 05, 2015, 22:28 »
0

Lee: Any word on vector ingestion? I uploaded stuff 2 years ago. Can I even log in yet? Haven't heard anything.


 

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