Something strange happened to me at Canva today.  Usually my payment balance is the same as my month earnings, because I get pay-out every month.  This time there was a difference of more than 80 dollars.  I checked my March sales - nothing had changed.  I checked my February sales :  they are down with the missing amount.  Now if you're down 80 dollars at Canva, that means you have a LOT of sales cancelled, as they sell at 0,35 of (multi-sales) 3,50 $ each.  Did any one else notice their February sales going down?

Is Canva worth it? They keep inviting me to be a contributor and I can't figure out how they work. And they look very low on the earnings survey totem pole.

Edited to add: I read through some of the thread and it doesn't sound worth it. I knew there was a reason I didn't respond to their invites.

I have the same old, somewhat outdated portfolio which I never add to on Canva as I have on SS and Adobe/Fotolia. I make 2-5 times the  $$  on Canva compared to the other sites.

Is Canva worth it? They keep inviting me to be a contributor and I can't figure out how they work. And they look very low on the earnings survey totem pole.

Edited to add: I read through some of the thread and it doesn't sound worth it. I knew there was a reason I didn't respond to their invites.

I also think it depends what kind of images you have.
I have 20 % of my portfolio on canva (compared to SS or Adobe) and not even the best ones, and the earnings are 18% of what I earn on SS.

For me it totally worth it. The contributor interface is not the best though.

Has anyone gotten any support response?  I'm still waiting from my email on my incorrect payment for February.

I did not hear from them, but I did see that the amount due is correct, which means they paid too much in February, and corrected it by simply adjusting the next payout.

I didn't contact them. It all balanced out eventually.

I've now sent two emails with no response.  I'd like to check my April payment for March as well, but the admin payout page hasn't updated.  ...

Perhaps they're too busy celebrating their Unicorn status?

https://techcrunch.com/2018/01/08/new-sequoia-china-investment-values-australian-design-company-canva-at-1-billion/

https://www.bloomberg.com/news/articles/2018-01-08/sequoia-backed-canva-becomes-australia-s-only-tech-unicorn

http://www.abc.net.au/news/2018-01-09/canva-australian-unicorn-1-billion-valuation/9312458

http://www.afr.com/business/canva-follows-atlassian-into-the-us1-billion-unicorn-ranks-20180108-h0f3l2

https://www.marieclaire.com/celebrity/a19566478/melanie-perkins-canvas-ceo-interview/

https://www.smh.com.au/business/investments/how-to-make-sense-of-canva-s-1-billion-valuation-20180110-p4yyda.html

They must be looking for a buyer.

yeah, it's messed up

I guess in all the creativity excitement they forgot to hire boring management types.

My goodness, look at the terrible reviews on Facebook.  Such a good product with a unique selling point.  How did things go so wrong?
https://www.facebook.com/pg/canva/reviews/

Their corporate eye is elsewhere - "Australia's Unicorn" is busy expanding...

https://www.smartcompany.com.au/startupsmart/news-analysis/canva-makes-first-acquisition-of-presentations-startup-zeetings-to-end-death-by-powerpoint/

And Perkins is the "...darling of Australia's tech scene."

https://thewest.com.au/business/rich-list/wa-rich-list-2018-how-sacred-heart-graduate-melanie-perkins-built-billion-dollar-tech-empire-canva-ng-b88795945z

I don't have any skin in the game (they terminated my account when Lee Torrens got upset over me reminding him of unanswered questions for contributors), but they have/had the potential to do something really different - as opposed to all the I-want-to-be-the-next-Shutterstock carbon copies. It would be a huge shame if they lost sight of getting the basics right - and reading that Facebook page is jaw-dropping - and let the whole project founder.

Many companies with negative comments clean those things up - which Canva hasn't - so I guess their heart's in the right place even though customer service appears to be understaffed or inept or...

Putting on a performance for the funders, analysts and tech magazines won't help if the product or customer service are ticking customers off.

I got that double tax thing to.  And an answer from support:
"The sales page has a bug where some sales are shown in the wrong month. It's a timezone issue which is already on the list for the engineering team. The reports that we use to generate the payouts come directly from the database, so they're the 'source of truth'. Hopefully sometime this year we'll get the sales page fixed up. Sorry for the confusion. "

To which I responded that that was unacceptable.  I can buy a timezone issue if one or two sales are missing from one month and are in the next or something.  This is more than $100.  Actually $300 over three months missing.  If you can't trust the sales page ....

Hopefully sometime this year we'll get the sales page fixed up. Sorry for the confusion

And this is a cherry on the top of the cake. Hopefully? This year? And in the meantime, they'll be doing what?

I have about 100$ less, I will have to ask them.