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Agency Based Discussion => Canva => Topic started by: Yakystockero on December 14, 2019, 08:41

Title: ftp upload fails
Post by: Yakystockero on December 14, 2019, 08:41

Since a month ago I can not upload pics by ftp or the new sftp to canva, connect to ftp but I always get the message transfer failed ... And support simply does not respond. Anyone with this problem or is it something of mine?

Title: Re: ftp upload fails
Post by: Anyka on December 15, 2019, 02:46

Quote from: joaquincorbalan on December 14, 2019, 08:41

Since a month ago I can not upload pics by ftp or the new sftp to canva, connect to ftp but I always get the message transfer failed ... And support simply does not respond. Anyone with this problem or is it something of mine?

You must have missed the e-mail of about a month ago about the FTP changes.
Here's a link that explains it all :


https://support.canva.com/contributors/ftp/migrating-ftp-sftp/?utm_source=Canva+SFTP+Migration&utm_campaign=abf957a44c-EMAIL_CAMPAIGN_2019_11_18_08_22&utm_medium=email&utm_term=0_c12e07cbad-abf957a44c-204108275&mc_cid=abf957a44c&mc_eid=b88e2f0590 (https://support.canva.com/contributors/ftp/migrating-ftp-sftp/?utm_source=Canva+SFTP+Migration&utm_campaign=abf957a44c-EMAIL_CAMPAIGN_2019_11_18_08_22&utm_medium=email&utm_term=0_c12e07cbad-abf957a44c-204108275&mc_cid=abf957a44c&mc_eid=b88e2f0590)

Title: Re: ftp upload fails
Post by: pancaketom on December 15, 2019, 15:08

I couldn't get it to work for a while, but then I tried again a few days ago and it did work - I'm not sure what if anything I did differently, I sort of started over, but maybe just try again (with the new SFTP instructions).

Title: Re: ftp upload fails
Post by: Julied83 on December 17, 2019, 06:28

I did upload with sucess .eps files of my vector to sell on the new FTP. But they don't appear on my canva seller portfolio. I'm new to canva. Help for vector please.

Title: Re: ftp upload fails
Post by: Anyka on December 17, 2019, 07:14

Quote from: Julied83 on December 17, 2019, 06:28

I did upload with sucess .eps files of my vector to sell on the new FTP. But they don't appear on my canva seller portfolio. I'm new to canva. Help for vector please.

When did you upload?  It takes a while to get approved ...

Title: Re: ftp upload fails
Post by: Julied83 on December 17, 2019, 09:08

I uploaded a week ago !

Title: Re: ftp upload fails
Post by: PZF on January 01, 2020, 07:55

I still can't ftp, despite changing settings as per email....

Title: Re: ftp upload fails
Post by: Yakystockero on January 07, 2020, 02:16

I think they have a problem with the gmt time of the server, if your time is different from what they have they will give problems. I have verified that if you allow FTP upload and reupload the same file it finally appears.

What I don't get is that after two months they review my pending files in my portfolio ....

Title: Re: ftp upload fails
Post by: PZF on January 07, 2020, 08:11

Yes, sorted now. Had to change several setting but ok now and they were very helpful. :)

Title: Re: ftp upload fails
Post by: Yakystockero on January 07, 2020, 10:50

Quote from: PZF on January 07, 2020, 08:11

Yes, sorted now. Had to change several setting but ok now and they were very helpful. :)

Please, share these settings here, it can be useful to someone else.

Title: Re: ftp upload fails
Post by: amabu on January 07, 2020, 10:51

Quote from: PZF on January 07, 2020, 08:11

Yes, sorted now. Had to change several setting but ok now and they were very helpful. :)

Can you share those settings?

Title: Re: ftp upload fails
Post by: PZF on January 08, 2020, 03:50

Using stocksubmitter:
URL: ftp.canva.com

use ftp login ie username
use ftp password

ftp Directory:  username/brandname
port 22

max threads 2

Underneath check sftp mode AND ftp over ssh mode

Sorry, I do not use Filezilla but maybe this can still shed some light.

Title: Re: ftp upload fails
Post by: amabu on January 08, 2020, 03:59

Quote from: PZF on January 08, 2020, 03:50

Using stocksubmitter:
URL: ftp.canva.com

use ftp login ie username
use ftp password

ftp Directory:  username/brandname
port 22

max threads 2

Underneath check sftp mode AND ftp over ssh mode

Sorry, I do not use Filezilla but maybe this can still shed some light.

Thanks a lot!