Author Topic: ftp upload fails (Read 8948 times)

Yakystockero · « **on:** December 14, 2019, 08:41 »

Since a month ago I can not upload pics by ftp or the new sftp to canva, connect to ftp but I always get the message transfer failed ... And support simply does not respond. Anyone with this problem or is it something of mine?

Anyka · « **Reply #1 on:** December 15, 2019, 02:46 »

Quote from: joaquincorbalan on December 14, 2019, 08:41

Since a month ago I can not upload pics by ftp or the new sftp to canva, connect to ftp but I always get the message transfer failed ... And support simply does not respond. Anyone with this problem or is it something of mine?

You must have missed the e-mail of about a month ago about the FTP changes.
Here's a link that explains it all :

https://support.canva.com/contributors/ftp/migrating-ftp-sftp/?utm_source=Canva+SFTP+Migration&utm_campaign=abf957a44c-EMAIL_CAMPAIGN_2019_11_18_08_22&utm_medium=email&utm_term=0_c12e07cbad-abf957a44c-204108275&mc_cid=abf957a44c&mc_eid=b88e2f0590

pancaketom · « **Reply #2 on:** December 15, 2019, 15:08 »

I couldn't get it to work for a while, but then I tried again a few days ago and it did work - I'm not sure what if anything I did differently, I sort of started over, but maybe just try again (with the new SFTP instructions).

Julied83 · « **Reply #3 on:** December 17, 2019, 06:28 »

I did upload with sucess .eps files of my vector to sell on the new FTP. But they don't appear on my canva seller portfolio. I'm new to canva. Help for vector please.

Anyka · « **Reply #4 on:** December 17, 2019, 07:14 »

Quote from: Julied83 on December 17, 2019, 06:28

I did upload with sucess .eps files of my vector to sell on the new FTP. But they don't appear on my canva seller portfolio. I'm new to canva. Help for vector please.

When did you upload? It takes a while to get approved ...

Julied83 · « **Reply #5 on:** December 17, 2019, 09:08 »

I uploaded a week ago !

PZF · « **Reply #6 on:** January 01, 2020, 07:55 »

I still can't ftp, despite changing settings as per email....

Yakystockero · « **Reply #7 on:** January 07, 2020, 02:16 »

I think they have a problem with the gmt time of the server, if your time is different from what they have they will give problems. I have verified that if you allow FTP upload and reupload the same file it finally appears.

What I don't get is that after two months they review my pending files in my portfolio ....

PZF · « **Reply #8 on:** January 07, 2020, 08:11 »

Yes, sorted now. Had to change several setting but ok now and they were very helpful.

Yakystockero · « **Reply #9 on:** January 07, 2020, 10:50 »

Quote from: PZF on January 07, 2020, 08:11

Yes, sorted now. Had to change several setting but ok now and they were very helpful.

Please, share these settings here, it can be useful to someone else.

amabu · « **Reply #10 on:** January 07, 2020, 10:51 »

Quote from: PZF on January 07, 2020, 08:11

Yes, sorted now. Had to change several setting but ok now and they were very helpful.

Can you share those settings?

PZF · « **Reply #11 on:** January 08, 2020, 03:50 »

Using stocksubmitter:
URL: ftp.canva.com

use ftp login ie username
use ftp password

ftp Directory: username/brandname
port 22

max threads 2

Underneath check sftp mode AND ftp over ssh mode

Sorry, I do not use Filezilla but maybe this can still shed some light.

amabu · « **Reply #12 on:** January 08, 2020, 03:59 »

Quote from: PZF on January 08, 2020, 03:50

Using stocksubmitter:
URL: ftp.canva.com

use ftp login ie username
use ftp password

ftp Directory: username/brandname
port 22

max threads 2

Underneath check sftp mode AND ftp over ssh mode

Sorry, I do not use Filezilla but maybe this can still shed some light.

Thanks a lot!

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Author Topic: ftp upload fails (Read 8948 times)

Yakystockero

Anyka

pancaketom

Julied83

Anyka

Julied83

PZF

Yakystockero

PZF

Yakystockero

amabu

PZF

amabu

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