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Agency Based Discussion => Canva => Topic started by: JustAnImage on March 23, 2022, 08:28

Title: Long review time - normal?
Post by: JustAnImage on March 23, 2022, 08:28

Hello there,

I am new at Canva (there since 8 month) and the review of my photos suddenly stopped about 5-6 weeks ago.
Actually I have 7.000 images online and about 1.000 in the review queue, but nothing was reviewed since weeks.

I already tried to concact the support, but nothing happened - how surprising ;-)

Anyone else with this problem at Canva?

Thanks@All

Title: Re: Long review time - normal?
Post by: lima on March 24, 2022, 07:10

Same here! image waiting for review for long time  :(

Title: Re: Long review time - normal?
Post by: JustAnImage on April 10, 2022, 15:40

Seems Canva is dead for me - another 3 weeks passed and still not a single image reviewed and of course no answer from the support.

Title: Re: Long review time - normal?
Post by: fotoroad on April 10, 2022, 17:09

My last update is just reviewed for 4-5 days

Title: Re: Long review time - normal?
Post by: JustAnImage on April 10, 2022, 17:16

Maybe they are just not reviewing images of "some" users like me :-)

Actually I am at about 1.200 images in the review queue and the last review was in early February.

Title: Re: Long review time - normal?
Post by: JustAnImage on April 14, 2022, 05:14

Just to let you know I got an answer from the Canva support:

"Thank you for your patience while waiting for our response.
We are a bit behind in reviewing the submitted images, but the team is working hard to bring everything up to date.
So we hope that the situation will improve soon. We ask you to give us a little more time to resolve the issue.
If you have any other concerns, please feel free to send us a message."

A lot of text with almost no information... typical support nowadays :-)

Title: Re: Long review time - normal?
Post by: lowbouncerate on April 14, 2022, 05:41

i have 1k+ in review and today i cant upload more.
is there any restriction they have applied?

Title: Re: Long review time - normal?
Post by: cascoly on April 14, 2022, 17:12

Quote from: JustAnImage on April 14, 2022, 05:14

Just to let you know I got an answer from the Canva support:

"Thank you for your patience while waiting for our response.
We are a bit behind in reviewing the submitted images, but the team is working hard to bring everything up to date.
So we hope that the situation will improve soon. We ask you to give us a little more time to resolve the issue.
If you have any other concerns, please feel free to send us a message."

A lot of text with almost no information... typical support nowadays :-)

i rec'd the same msg several months ago - did get some reviewed in march.

despite slow reviews their subscription plan has been a steady earner - usually my 2nd best/mo w about2x of AS $