Author Topic: More ''Good news'' from Canva :-/ (Read 40804 times)

dirkr · « **Reply #25 on:** May 02, 2019, 06:54 »

Here's what I got:

"Thanks for taking the time to respond, I hope I can help answer all of your questions.

Could you please provide more detail of the financial side of this planned new offering?

Revenue will be calculated based on the subscriber share model, which means that we distribute 50% of revenue to contributors shared based on the number of sales made by each photographer.

How much will customers pay, how much will contributors earn per image downloaded?

Users will pay $12.95/month. The exact amount the contributor will earn per image will depend on the number of downloads - we'll have a better idea of this after launch.

What kind of license will be given to the customer?

The license will be a simple single-seat, non-transferrable RF license.

And, most important, will you provide an opt out possibility? Or will deletion of my account be the only way to avoid being part of such a deal?

You can opt-out at any point Dirk, however we're really banking on this being a success so I'd highly recommend you stay in until after launch, see how your sales revenue is performing, and if you're not happy then opt-out any time after that. I'd love to have you as a part of launch, we love your work!"

Nothing about opting out would mean effectively disabling the portfolio.
I responded asking to opt me out.

Groucho · « **Reply #26 on:** May 02, 2019, 07:43 »

Here is the answer I got:

Thanks for getting in touch and sorry to hear you don't want to be a part of this subscription.

I can take you off the list no problems, and your images will ceae to appear anywhere in Canva. However would you rather see how your sales go in the first month and make a decision after? You can opt out at any stage.

Let me know what you think

Photobomb · « **Reply #27 on:** May 02, 2019, 08:07 »

Here's a quote I got from them:

How much are you getting for this unlimited service?
The subscription is technically 'unlimited' however we've put measures in place to avoid subscribers abusing the subscription, and we'll investigate any account that registers over 250 downloads in a single 30 day period. Also, from various experiments we've run we've found the monthly number of downloads to be extremely low.

So if the tests they ran show DL's to be extremely low - What's the point of doing this?

And they'll investigate abusers - that makes me feel so much better $:-\$

Sean Locke Photography · « **Reply #28 on:** May 02, 2019, 08:39 »

A: if it is limited to 250, why lie about that?
B: “Nothing about opting out would mean effectively disabling the portfolio.” This is not at all what the rest of us got. Which I assume is misleading wording about how you can never remove all your work because it will still remain in buyers’ projects. But it won’t now be searchable.

stockman11 · « **Reply #29 on:** May 02, 2019, 09:31 »

So Canva is reducing itself to cheating on buyers or lying to us about it, and blackmailing contributors? Nice going Canva. You are ruining everything you've build and worked for in the past years. Unless somebody is pointing gun to your head and forcing you to shoot us and yourself in the foot, there are no excuses for all of your "decisions" - they are both stupid and unethical.

pancaketom · « **Reply #30 on:** May 02, 2019, 09:46 »

At 250 sales/month (which I don't know how they will limit it to that, but that is another story) we would get 0.0259 per sale. There would have to be around 18 sub sales per month for us to get the 0.35 we get now.

Fairplay · « **Reply #31 on:** May 02, 2019, 13:50 »

I'm out of this nonsense!
Requesting opt-out! I don't care about Canva at all anymore!

Sean Locke Photography · « **Reply #32 on:** May 02, 2019, 20:02 »

Response to my wth inquiry.

“The only numbers I can get to you are the 50-50 revenue share, because given that we haven't launched yet I don't know the total pool of revenue that we'll be working with. Apologies.

In regards to opting out, yet this is correct, the images will no longer be available in our library.”

So, yes, “opting out” is closing your account.

Sean Locke Photography · « **Reply #33 on:** September 19, 2019, 10:02 »

So, it's been several months since this supposedly went into effect. I see nothing in my account that says I've had any subscription sales. Has anyone?

I asked support and they said "No, the subscription has not been cancelled. You are paid a lump sum for that, if your images have been used.".

pancaketom · « **Reply #34 on:** September 19, 2019, 10:49 »

I was wondering about that as well.

kuriouskat · « **Reply #35 on:** September 19, 2019, 11:24 »

When I asked in early August, I was told that the report would come after the first quarter and it had only just launched. Thereafter it will be reported monthly.

I will close my account on 1st November unless I see a decent return for my images.

Sean Locke Photography · « **Reply #36 on:** September 19, 2019, 14:29 »

Quote from: KuriousKat on September 19, 2019, 11:24

When I asked in early August, I was told that the report would come after the first quarter and it had only just launched. Thereafter it will be reported monthly.

I will close my account on 1st November unless I see a decent return for my images.

Ah, ok. Odd that I didn't get that answer...

THP Creative · « **Reply #37 on:** September 19, 2019, 15:33 »

Quote from: KuriousKat on September 19, 2019, 11:24

When I asked in early August, I was told that the report would come after the first quarter and it had only just launched. Thereafter it will be reported monthly.

I will close my account on 1st November unless I see a decent return for my images.

good to know thanks

DiscreetDuck · « **Reply #39 on:** September 24, 2019, 07:02 »

https://www.canva.com/account/sales :

Not found(404)
Sorry, the page you are looking for does not exist.

Take me home or try this puzzle ↓

obj owl · « **Reply #40 on:** September 24, 2019, 07:04 »

Try https://www.canva.com/sales

farbled · « **Reply #41 on:** September 24, 2019, 10:10 »

Hi Danny, I recently closed my Canva account when my income got slashed with your istock deal. And by slashed I mean an exponential decrease. I was never a big earner compared to some, but I made a few hundred bucks a month, every month, and it was always increasing until your deal.

Canva had made promises when you opened to draw in contributors, but as far as I can tell you haven't honored them. Even "small" things like improving the contributor back-end fell away.

I was willing to give your company a break when you messed up royalty payments, or left my bestselling works in limbo for years as "pending cutout" without an option to delete them. But now you are acting like every other agency, trying to get every last penny from the contributors instead of continuing to innovate like we all hoped you would.

And fyi, one of your founders has been familiar with this forum for years. That you are "just discovering" it speaks volumes.

Thanks but no thanks. Actions not words.

Jo Ann Snover · « **Reply #42 on:** September 24, 2019, 10:14 »

Quote from: DannyCanva on September 23, 2019, 23:40

...I work for Canva on the marketplace side, and I just discovered this forum. Hope it's OK for me to post here, ...

Danny, I suggest you contact the forum moderator (link at the bottom of each page; it'll go to Tyler Olson; leaf is his user name here) to get yourself a "Verified" logo that shows you are a representative of the company. Makes it easier for users to know who's who.

pancaketom · « **Reply #43 on:** September 24, 2019, 11:51 »

So if there are no sales listed as "photos unlimited" or at least nothing that is not "One-time use" and the now very rare "Multi-use" does that mean there have been no sales via photos unlimited (at least none in previous months?).

I do know that Canva offered something new and sales were decent and growing or at least somewhat steady until they fell off a cliff. Reviews have always been a little cryptic and mostly rejections but what got accepted did sell from time to time. Also I noticed that sometimes my port would shrink - so there were after the fact removals. I never could figure out which images those were for though.

Sean Locke Photography · « **Reply #44 on:** September 24, 2019, 12:55 »

Quote from: DannyCanva on September 23, 2019, 23:40

You should see Photos Unlimited earnings on the following page: https://www.canva.com/account/sales

Even at the correct link, I show no subscription sales. My sample size should be big enough, although I'm down 75% in DLs from last August and even more in $$$.

Someone else here said they wouldn't have shown up yet at all.

kuriouskat · « **Reply #45 on:** September 24, 2019, 13:00 »

Quote from: DannyCanva on September 23, 2019, 23:40

Hey everyone,

We now report Photos Unlimited revenue shortly after the end of each month. If you switch the date selector to August or a prior month, you should see your Photos Unlimited downloads and earnings. They are paid to you as part of our normal payment processes.

I only see 'Royalty Sales' - there is a 'Commission Sales' option which is zero - is this it? Do I take it that I didn't earn anything from Photos Unlimited for August?

kuriouskat · « **Reply #46 on:** September 24, 2019, 13:02 »

Quote from: Sean Locke Photography on September 24, 2019, 12:55

Quote from: DannyCanva on September 23, 2019, 23:40
You should see Photos Unlimited earnings on the following page: https://www.canva.com/account/sales

Even at the correct link, I show no subscription sales. My sample size should be big enough, although I'm down 75% in DLs from last August and even more in $$$.

Someone else here said they wouldn't have shown up yet at all.

I was told that we would be paid after the first quarter, so I wasn't expecting anything yet. We are being given contradictory information, which doesn't increase my confidence in Canva.

DannyCanva · « **Reply #47 on:** September 25, 2019, 00:04 »

Hi everyone,

My apologies, I jumped the gun a little bit and communicated a bit too early. The new payment report I linked is going through final stages of our QA/release process, and should be visible either this Thursday or next Monday. It looks like this:

You will be able to see your Photos Unlimited downloads and royalties there and then. Photos Unlimited usages are not reflected in the old dashboard.

Appreciate the feedback that getting contradictory information is not helpful. Originally the plan was quarterly, however we were able to increase the reporting frequency to monthly. The new dashboard that reflects this should be out very soon.

Deyan Georgiev Photography · « **Reply #48 on:** September 25, 2019, 00:55 »

Quote from: Sean Locke Photography on September 24, 2019, 12:55

Quote from: DannyCanva on September 23, 2019, 23:40
You should see Photos Unlimited earnings on the following page: https://www.canva.com/account/sales

Even at the correct link, I show no subscription sales. My sample size should be big enough, although I'm down 75% in DLs from last August and even more in $$$.

Someone else here said they wouldn't have shown up yet at all.

I have more than 10K images there and I was in around top 30 in Canva before the drop last year. I don't see any of this subscription sales.

Mir · « **Reply #49 on:** September 25, 2019, 03:26 »

Quote from: DannyCanva on September 23, 2019, 23:40

I have more than 10K images there and I was in around top 30 in Canva before the drop last year. I don't see any of this subscription sales.

Where are you seeing your position?

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Author Topic: More ''Good news'' from Canva :-/ (Read 40804 times)

dirkr

Groucho

Photobomb

Sean Locke Photography

stockman11

pancaketom

Fairplay

Sean Locke Photography

Sean Locke Photography

pancaketom

kuriouskat

Sean Locke Photography

THP Creative

DannyCanva

DiscreetDuck

obj owl

farbled

Jo Ann Snover

pancaketom

Sean Locke Photography

kuriouskat

kuriouskat

DannyCanva

Deyan Georgiev Photography

Mir

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