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Agency Based Discussion => Canva => Topic started by: eyewave on June 09, 2020, 07:30

Title: Negative earnings anyone
Post by: eyewave on June 09, 2020, 07:30
I have a negative amount under "unpaid earnings". Anyone else? Any insight why that might be* (emailed them, but no reply yet)

*No, I haven't deleted images so they could be taking back the doubled earnings from last month
Title: Re: Negative earnings anyone
Post by: Justanotherphotographer on June 09, 2020, 07:39
Same. No idea what that is about. I hope they aren't expecting to claw back what they paid us as part of the double earnings promise. Are they planning to stop paying us after 6 months and lock our content in to recoup I wonder? (only half joking after what SS pulled)
Title: Re: Negative earnings anyone
Post by: Tommy on June 09, 2020, 08:50
I've had this problem for weeks too
Title: Re: Negative earnings anyone
Post by: Snowblood on June 09, 2020, 08:52
....and they dont answer. Tried it for a lot times.
Title: Re: Negative earnings anyone
Post by: Yakystockero on June 09, 2020, 09:29
Yes, me too.
Title: Re: Negative earnings anyone
Post by: hamikus01 on June 10, 2020, 02:51
I have had negative earnings to, but from today, my negative convert was converted to positive earnings sum.
Title: Re: Negative earnings anyone
Post by: Snowblood on June 10, 2020, 04:24
Same here
Title: Re: Negative earnings anyone
Post by: Justanotherphotographer on June 10, 2020, 05:36
I think it was equal actual earnings minus additional payment to make up the double march promise when it first appeared, with new earnings being added to it, leading to it now being positive (if that makes sense).
I assume the next additional payment will then be subtracted again when it comes in.

I do hope it is just a bug and they aren't keeping score in hopes of recouping it from us in future!
Title: Re: Negative earnings anyone
Post by: eyewave on June 10, 2020, 07:39
Yes, it's updated. Must be the additional payment, the sum seems about right
Title: Re: Negative earnings anyone
Post by: Anyka on June 12, 2020, 01:29
I'm having negative earnings too, and I think it's because ALL subscription earnings of April, March, Feb etc etc etc have been put back to ZERO.
????????
Did any one receive an explanation from them?
Title: Re: Negative earnings anyone
Post by: hamikus01 on June 12, 2020, 02:16
Same here.. I donīt understand why..
The amount for subscription for May earnings was computed and displayed. But earnings for subscription in other last months April, March, February, January were put back to zero. And totall earnings is again in negative numbers..
Title: Re: Negative earnings anyone
Post by: fotorob on June 12, 2020, 03:56
Yes, same here.

My subcription earnings from April 2020 to May 2019 have vanished, so I am in minus right now.
Since it is covers 12 month, I have a little bit of hope that this is due to a bug.

I already send an email, twitter message and facebook message, but no reply so far.
Title: Re: Negative earnings anyone
Post by: chris77 on June 12, 2020, 04:37
Now that subscription earnings for May have been added I'm pretty sure it's a bug. The amount that's shown as unpaid matches exactly my unpaid earnings from May and June minus the amount they had to add to my April earnings to double what I earned in March. I guess they just haven't updated their calculation formula to take into account those additional Dollars that were paid out, but not earned through sales.
Title: Re: Negative earnings anyone
Post by: fotorob on June 15, 2020, 05:08
Did anyone get a reply yet?

I got a short reply to my Facebook message, but they just said that they could not find a BUYER account under my name (which is correct), so I had to clarify that I meant that earnings are missing from my SELLER account.
Title: Re: Negative earnings anyone
Post by: Anyka on June 15, 2020, 06:53
I just got paid the exact same amount as March and April.  The negative earnings are still there, but the correct amount was paid, so no worry ...
Title: Re: Negative earnings anyone
Post by: Noedelhap on June 15, 2020, 09:29
The correct amount (i.e the same as last month) was paid today.
Title: Re: Negative earnings anyone
Post by: steheap on June 15, 2020, 10:07
And for me - double the March earnings

Steve
Title: Re: Negative earnings anyone
Post by: devenorr on June 16, 2020, 11:39
I got the doubled march earnings, again ... and these doubled march earnings reduced my regular not yet paid income, so I have a negative income, again ... oh boy

When I contact the support I can lean back and wait like 1 or 2 weeks until I get a useless message back ... or none ... When the first payment in may with this double earning thingy was done, I contacted them with the paypal transaction number, because the value of this payout wasnt familiar (I forgot about the double earnings, honestly). Some days later I contacted them again, because I got negative income

So the first mail was answered after 1 week that they cant find my user account and for the second mail I'm still waiting like 3 weeks or so ... maybe I write them again
Title: Re: Negative earnings anyone
Post by: fotorob on June 17, 2020, 02:05
My update:

I contacted Canva via twitter message, Facebook message and email.

They replied to my Twitter message:
"Hi Robert! We replied to your Facebook message. Please check it out"

Their facebook message reads:
"Hi Rob, thanks for waiting! For your concern, you can fill out the form here > https://support.canva.com/contributors/contributor-help/contributor-support-form/. Let us know once you're done. Thanks!"

So I did, it feels like communicating in a circle.

I also got paid on 15th of June with the exact same amount as in April 2020.

So it looks like there is a severe problem in their payment and accounting system.
Title: Re: Negative earnings anyone
Post by: etienjones on June 17, 2020, 05:09
Just got a reply from Ana concerning those negative numbers:

Thank you for reaching out to us.

We are happy to see how the Canva Pro subscription have positively affected your total earnings. Unfortunately, since an additional amount was released to you on top of your actual earnings to be able to complete the guaranteed payment, this becomes reflected on your account as an "advance" to your actual earnings, hence the negative balance.


Don't worry, you do not owe anything and this will not affect your unpaid earnings nor your next payment. This is more of a "recording" error. This has already been reported to our backend billing team and they are working on resolving this as soon as possible.

We appreciate your patience while we resolve this.
Title: Re: Negative earnings anyone
Post by: fotorob on July 14, 2020, 08:42
It's still not resolved and as of today (14th of July) there are still the Canva Pro subscription commissions missing in the dashboard.
Title: Re: Negative earnings anyone
Post by: chris77 on August 21, 2020, 01:56
The problem with negative unpaid earnings seems to be solved. They adjusted the amount of subscription earnings of previous months so the total meets the actual payout amount (doubled March earnings). The negative aspect of that is that we're not able to see what we actually earned through subscription sales anymore. Guess October earnings will be a bit of a surprise then ...
Btw I wish I could see what pictures have actually been sold. I still have a couple or non-subscribtion sales every day, but using that as a basis to project what was downloaded by people using the subscription model wouldn't be more than a wild guess.
Title: Re: Negative earnings anyone
Post by: WendyT on September 16, 2020, 20:14
I got a payment this month but the payment page has not changed to reflect that ....
Title: Re: Negative earnings anyone
Post by: WendyT on May 18, 2021, 18:57
woops they did it again  ... payment came with more than I was expecting .... the payment page did not reflect the payment I got, waited a few days then sent a support ticket in, still waiting for a reply to the support ticket, but now the royalty figure is negative.

Seriously this is NOT good enough.

Did it happen to anyone else?
Title: Re: Negative earnings anyone
Post by: Dumc on May 18, 2021, 19:21
My amount is ok.
Title: Re: Negative earnings anyone
Post by: Dumc on July 10, 2021, 14:48
Anyone else having a really bad month at Canva? Only 2 sales so far, which is higly unususal.
Title: Re: Negative earnings anyone
Post by: Microstockphoto on July 12, 2021, 18:41
i had this negative amount happening to me., saying their support is nonexistent is an understatement,
Title: Re: Negative earnings anyone
Post by: Justanotherphotographer on July 14, 2021, 05:16
.
Title: Re: Negative earnings anyone
Post by: DannyCanva on July 21, 2021, 03:26
Anyone else having a really bad month at Canva? Only 2 sales so far, which is higly unususal.
The vast majority of our royalties come from subscription usages these days, so looking at individual sales probably won't give you the most accurate picture.

July has been a normal / usual month for us, so there shouldn't be anything out of the ordinary with earnings when this month finishes and the royalties are paid out.
Title: Re: Negative earnings anyone
Post by: Dumc on July 21, 2021, 06:38
I know that most sales come from subscription, but going from 30-40 individual sales per month to only 4 in July (and I'm not expecting there to be many more) is a bit strange.
Title: Re: Negative earnings anyone
Post by: Dumc on August 30, 2021, 13:20
I just noticed today, did ya'all received correct amount for July earnings. After 30% taxes, my paypal payment was 3$ short.
Title: Re: Negative earnings anyone
Post by: Mir on September 29, 2021, 16:21
I might have missed something but my payment for July is less that what it should have been.
The sum in the total payments is less than the sum in the total earnings. Everything is right for all other months.
Do you know their current mail for contributors? And if they are responding.