Author Topic: Notice of violation emails (Read 3360 times)

Lev · « **on:** February 21, 2024, 08:47 »

Starting from last week I've got several emails from Canva with "Notice of violation" topic.

In each email there are noticed about some of my contents (3-5 in each mail) like:

"Violation details
Smiling Young Woman in Bikini Swimsuit on Beach (Raster)
Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on sexual content.
This decision was made by a member of our team.
Enforcement taken:
This content won’t be shown to Canva Education account holders."

These are all old contents, uploaded 2 years ago or more. Beach photos in bikinis, protos of people drinking beer in the bar and similar. Usual stock contents.

It's OK for me if they delete some previously accepted contents, but latest email also says: "Repeated violations may result in the permanent suspension of your Canva account." Nothing like this in previous emails.

It would be so stupid to lose my account just because they deleted some old contents. I wonder if I'm the only one getting these notices lately.

DiscreetDuck · « **Reply #1 on:** February 21, 2024, 09:10 »

Young Woman in Bikini... so boring subject to me...

Marcos87 · « **Reply #2 on:** February 21, 2024, 09:54 »

Hi, yes I too have already received 2 violation emails, now I wrote to them to understand exactly what it is about but is it possible to appeal this, has this happened to others as well?

rushay · « **Reply #3 on:** February 21, 2024, 11:24 »

Happened to me as well, my neighbour smoking cannabis

Marcos87 · « **Reply #4 on:** February 21, 2024, 14:14 »

I honestly don't understand what sense there is in removing images from 4 years ago or even 3 uploaded to my portfolio when maybe there weren't even these strict restrictions and rules yet, it doesn't make sense, it's very strange, especially having your account suspended for images that you didn't know they could break the rules

Peruphotoart · « **Reply #5 on:** February 22, 2024, 08:41 »

Yes, also for me, files from 2 years ago:

Large Bottles of Pisco with Macerated Fruit (Raster)
Mixes Alcoholic Drink (Raster)

Yakystockero · « **Reply #6 on:** February 22, 2024, 10:11 »

New guidelines:

https://www.canva.com/design/DAFy_EhKK9c/33U0SY0gUL4dynPax-6r8A/view?utm_content=DAFy_EhKK9c&utm_campaign=designshare&utm_medium=link&utm_source=editor#11

Marcos87 · « **Reply #7 on:** February 22, 2024, 20:09 »

yes, but it makes no sense to block contributor accounts who have images that are not suitable for the new guidelines, it should be like this for those who upload these prohibited images now, not for those who have had them in their portfolio for 4 years, it is unfair, at most they will take care of removing them without block accounts!

Lev · « **Reply #8 on:** February 23, 2024, 08:35 »

I really hope old contents that are being deleted now because of new guidelines will not trigger disabling of accounts. It would be a nonsense.

Noedelhap · « **Reply #9 on:** February 23, 2024, 12:30 »

Received a violation email too: a cartoon vector of an old man holding a glass of beer while intoxicated.

Not safe for school, apparently.

They could have worded the email differently, instead of 'violation'. They accepted it years ago so it's not MY violation.

DiscreetDuck · « **Reply #10 on:** February 23, 2024, 14:37 »

Quote from: Noedelhap on February 23, 2024, 12:30

Received a violation email too: a cartoon vector of an old man holding a glass of beer while intoxicated.

Not safe for school, apparently.

They could have worded the email differently, instead of 'violation'. They accepted it years ago so it's not MY violation.

You're true, it's not YOUR violation. But what about this? :

Your work is left (and you did many illustrations of it). Right, is the famous La Linea by Osvaldo Cavandoli.
https://en.wikipedia.org/wiki/La_Linea_(TV_series)
violation or not???

Anyka · « **Reply #11 on:** February 24, 2024, 03:01 »

I had one too : they deleted a photo of a tiger eating prey (which happens to be a large piece of meat, probably because tigers don't like veggies). Reason: violent content.
They did not delete any of the other 10 photos of the same tiger with the same prey ... (though they are easily found with the same keywords).
Would you delete those?

leremy · « **Reply #12 on:** February 24, 2024, 22:54 »

Quote from: Marcos87 on February 21, 2024, 09:54

Hi, yes I too have already received 2 violation emails, now I wrote to them to understand exactly what it is about but is it possible to appeal this, has this happened to others as well?

I have received a couple of such notices as well, and it really raised concern and anxiety. They were contents I submitted and approved years ago, and if there is a new guideline, I will definitely comply... but strong words such as "Repeated violations may result in the permanent suspension of your Canva account." is a very scary statement. Like everybody mentioned here, it will be too harsh if we got suspended due to content from the past.

Have you received feedback from Canva regarding this yet? Please share the information you received.

Noedelhap · « **Reply #13 on:** February 25, 2024, 07:08 »

Quote from: DiscreetDuck on February 23, 2024, 14:37

Quote from: Noedelhap on February 23, 2024, 12:30
Received a violation email too: a cartoon vector of an old man holding a glass of beer while intoxicated.

Not safe for school, apparently.

They could have worded the email differently, instead of 'violation'. They accepted it years ago so it's not MY violation.

You're true, it's not YOUR violation. But what about this? :

violation or not???

I don't know what I did to you to keep harrassing me with this allegation, but I do know it's not the first time you're doing this. I've already replied to your allegation in another thread, but you just can't seem to leave it alone. Please, get a life.

cascoly · « **Reply #14 on:** February 26, 2024, 13:28 »

i had an erotic sculpture of the kama sutra on a temple in India removed - they said they had ONE complaint so removed it. i pointed out that not only are there dozens of similar images in their collection, but these are easily accepted by all other agencies without any warnings attached

Marcos87 · « **Reply #15 on:** February 27, 2024, 03:21 »

They just removed the map of India for me, do you think this is normal? Always an old image uploaded before the new guidelines, crazy stuff!

Marcos87 · « **Reply #16 on:** February 27, 2024, 03:28 »

Have any of you already had your account suspended?

Anyka · « **Reply #17 on:** February 27, 2024, 05:29 »

OK, they now started sending me "violations" e-mails about all kinds of subjects. As soon as a drop of blood, a suggestion of abuse, a dead animal, or any form of angry face is in view, it has become a violation.
If they really mean it with their threat to suspend violating accounts, Canva will probably be left with 10% of its artists, with only "nice" images of smiling happy vegetarians.

So the only thing I can do to protect my portfolio, is to start deleting "violent" images myself, but I don't see a "delete" button. I can see an "unpublish" button on the "my items" page.
Can anyone find a real DELETE button, or is UNPUBLISH the only way to remove items ?

Noedelhap · « **Reply #18 on:** February 27, 2024, 10:43 »

Quote from: Marcos87 on February 27, 2024, 03:28

Have any of you already had your account suspended?

I doubt it will lead to account suspension, because the new policy is applied retro-actively instead.

Anyka · « **Reply #19 on:** February 27, 2024, 10:57 »

The funny thing is: Canva is known for deleting hundreds of images behind our backs, without notice and without any clear reason, and now they start sending violation e-mails about single photos ... haha.

It often happens that I submit a 50-image batch, of which 30 are accepted ... resulting in a total of +10 online files. No way to find which 20 old ones they deleted (or why).

Marcos87 · « **Reply #20 on:** February 27, 2024, 12:56 »

This afternoon I wrote to the people at Canva complaining about the fact that they send notifications on images uploaded 3 or 4 years ago that violate the new rules and they replied that they will solve this problem, do you believe it?

Uncle Pete · « **Reply #21 on:** February 28, 2024, 13:23 »

Quote from: Marcos87 on February 27, 2024, 12:56

This afternoon I wrote to the people at Canva complaining about the fact that they send notifications on images uploaded 3 or 4 years ago that violate the new rules and they replied that they will solve this problem, do you believe it?

Sure, they will be forced to admit that the warning is some generic boilerplate to explain when an image is removed for sensitive content, violence, or some new restriction that they are backdating the collection.

Or possible solution, take that last sentence that threatens artists, off the standard notification message?

pancaketom · « **Reply #22 on:** February 28, 2024, 15:14 »

I got one today for an image of US money (100$ bills). None of my images show complete bills that could be used for counterfeit, but whatever. They have been deleting images without notice for years, so for some reason they gave notice for this one.

edited to add - I decided to do a search for "100 dollar us bill" and it returned 1843146 photos, including what looks like straight scans of bills - which probably is illegal - so they have a bit more deleting to do.

Marcos87 · « **Reply #23 on:** February 28, 2024, 19:25 »

Have any of you here had your account suspended or have you really received that many violation notifications?

DannyCanva · « **Reply #24 on:** February 29, 2024, 08:24 »

Hi there,

Apologies for the concern around the messaging here. I have shared the feedback here with our team.

The same email is currently being sent for all content removals, whether very serious violations of our Acceptable Use Policy, or contributed content removed from Creators as part of ongoing content library audits.

The messaging around "suspension" is not intended for the latter case; so please don't be alarmed by this, and you don't need to worry about account suspension.

Hope this helps!

Marcos87 · « **Reply #25 on:** February 29, 2024, 08:53 »

Quote from: DannyCanva on February 29, 2024, 08:24

Hi there,

Apologies for the concern around the messaging here. I have shared the feedback here with our team.

The same email is currently being sent for all content removals, whether very serious violations of our Acceptable Use Policy, or contributed content removed from Creators as part of ongoing content library audits.

The messaging around "suspension" is not intended for the latter case; so please don't be alarmed by this, and you don't need to worry about account suspension.

Hope this helps!

hi danny, what do you mean by serious violations?

RetroMo · « **Reply #26 on:** February 29, 2024, 22:25 »

Re: culled previously approved images, if you go to creator hub > my items and select rejected from the pull down menu middle top (defalt is "all status"), you can see which files have been deactivated. No reason is provided but at least you can see which files were retroactively "rejected" as they show up under this filter.

RetroMo · « **Reply #27 on:** February 29, 2024, 22:35 »

Hi Danny Canva, it would be helpful to have a reason provided for rejected files from a list of predetermined options? (technical, not interested in content, etc.)

I recall Lee Torrens explaining the red circle/slash rejected files are "hard rejects", but the others are "soft rejections" that may be tweaked and re-uploaded. Problem is, with no idea why anything is rejected it's not worth trying to figure out where the issue may be causing the rejection.

pancaketom · « **Reply #28 on:** February 29, 2024, 22:58 »

Quote from: RetroMo on February 29, 2024, 22:25

Re: culled previously approved images, if you go to creator hub > my items and select rejected from the pull down menu middle top (defalt is "all status"), you can see which files have been deactivated. No reason is provided but at least you can see which files were retroactively "rejected" as they show up under this filter.

I'm not sure I'm looking in the right place because Canva has one of the least intuitive sites and you can't even just go to a url to find something because of all the check boxes but it appears what you describe just shows the rejected images, which include about the last few hundred I submitted before I gave up on their blanket no reason rejections. I searched on rejected this year and the image reported as a violation a few days ago was not listed, so it still doesn't seem that there is a way to tell what has been post-accepted rejected unless you keep track of and look through every image or they send you an e-mail. I guess it is good to know the threatening language was applied to all removals and it is nice to know what is removed rather than just seeing the total number of assets in the port dropping.

Danny, if you are going to remove a category of images from your database in your audits - for example 100 dollar bills, maybe you should flag all 1.8 million of them and then remove them all at once instead of slowly and apparently randomly picking your way through the database.

Lev · « **Reply #29 on:** March 03, 2024, 03:11 »

Quote from: DannyCanva on February 29, 2024, 08:24

The messaging around "suspension" is not intended for the latter case; so please don't be alarmed by this, and you don't need to worry about account suspension.

Thanks, Danny! I really appreciate your response. 🙏

Is it possible to make these library cleanups without sending "Notice of violation - We've had to take action on your account" emails each time? Or maybe edit a template somehow. The subject is very aggressive and the whole tone of template used feels like being in the police station or court room:

"content or behavior associated with your account violates", "Facts and circumstances", "Enforcement taken". When you get something like this it basically says "you're criminal and you're guilty".

And then I discover all of these words are because of innocent closeup photograph of two male hands with gay pride wristbands on them. Are we in Putin Russia now?

OK, at least email is not threatening with time in jail or death penalty for images of gay pride wristbands or women walking on beach in bikinis, that's a relief. 🤷‍♂️

My point is: if something accepted years ago is no good for your library anymore - of course it's up to you to delete it. But this template being used for such a library cleanup is a major miscommunication, Can you please forward it to your team and then maybe they can figure out some other way to notify us? 🙏 Or maybe cleanup without notifying us at all, as Canva was doing for years before? It was way better than what we get now.

Anyka · « **Reply #30 on:** March 03, 2024, 03:58 »

Quote from: Lev on March 03, 2024, 03:11

And then I discover all of these words are because of innocent closeup photograph of two male hands with gay pride wristbands on them. Are we in Putin Russia now?

Wow, did they REALLY delete an image of male hands holding?
Oh well, I should not be surprised, as they just deleted my image "naughty Santa" of a young woman sitting on Santa's lap (and yes, she is fully dressed).

Lev · « **Reply #31 on:** March 03, 2024, 04:28 »

Yes.

Violation details

Hands with Gay Pride Wristbands (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Hand with Gay Pride Rainbow Wristband Shows Rock (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Gay Couple with Rainbow Wristbands and Hand Heart (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Hand with Gay Pride Rainbow (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Noedelhap · « **Reply #32 on:** March 03, 2024, 07:54 »

Quote from: Lev on March 03, 2024, 04:28

Yes.

Violation details

Hands with Gay Pride Wristbands (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Hand with Gay Pride Rainbow Wristband Shows Rock (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Gay Couple with Rainbow Wristbands and Hand Heart (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Hand with Gay Pride Rainbow (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Very concerning that even this type of content was removed.

Lev · « **Reply #33 on:** March 03, 2024, 08:16 »

I was also surprised with removals of diversity and inclusion contents. Something is very wrong about it. Next they will probably start witch-hunting female empowerment topics or contents with disabled people. 🤷‍♂️

Of course it's up to Canva to decide if these contents are not welcomed there. I'm not going to argue. But "VIOLATION and ENFORCEMENT with a threat to suspend account still being attached to THIS?" Really? As a "thank you" for more than a decade of cooperation to a contributor who was among the first ones to believe in them back in 2013? Strange.

trek · « **Reply #34 on:** March 03, 2024, 08:21 »

Quote from: Lev on March 03, 2024, 04:28

Yes.

Violation details

Hands with Gay Pride Wristbands (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Hand with Gay Pride Rainbow Wristband Shows Rock (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Gay Couple with Rainbow Wristbands and Hand Heart (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Hand with Gay Pride Rainbow (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on stereotypes and misrepresentation.
This decision was made by a member of our team.
Enforcement taken:
This content has been removed.

Is Canva becoming a global champion of hate and discrimination?

Big Money · « **Reply #35 on:** March 03, 2024, 08:56 »

Since Lee left his position with them the company has gone down. With their high rejections, low pay and now this stupid stuff I've stopped uploading to the completely. Sad I was one of the first members to submit and promote them.

PokemonMaster · « **Reply #36 on:** March 07, 2024, 04:08 »

Quote from: Lev on March 03, 2024, 04:28

Yes.

Violation details

Hands with Gay Pride Wristbands (Raster)

I had, let's say, a very stylized LGBT flag taken down. You wouldn't even identify it as LGBT if it wasn't mentioned in the tags.
Is it war? I could guess it might be a trademark take down, but they said it's an inappropriate content.

cosus · « **Reply #37 on:** March 07, 2024, 08:18 »

I don't see how we can break any rules when we are not the ones selecting the images for publication. Other sites check our images against some criteria and publish everything. On Canva, we upload images to a non-public server for Canva to choose from, and most of those that don't violate any known criteria are rejected anyway.

Anyka · « **Reply #38 on:** March 18, 2024, 13:05 »

oh wow, Canva just send me another "violation" mail. They deleted a photo of a young woman in 1920s flapper dress, smoking a cigarette in a cigarette holder. Fully dressed. Model released and property released.

Uncle Pete · « **Reply #39 on:** March 18, 2024, 14:22 »

Quote from: Anyka on March 18, 2024, 13:05

oh wow, Canva just send me another "violation" mail. They deleted a photo of a young woman in 1920s flapper dress, smoking a cigarette in a cigarette holder. Fully dressed. Model released and property released.

Well at least they are impartial and hate everything equally.

Warning, this image contains someone smoking a cigarette. Oops, never mind, we'll just remove it. Flappers are somehow also offensive for being free spirits and drinking?

Lev · « **Reply #40 on:** March 19, 2024, 13:55 »

Well, it's getting worse.

Violation(!!!) details

Sick Woman with Cough Syrup (Raster)

Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on regulated content.
This decision was made by a member of our team.
Enforcement taken:
This content won’t be shown to Canva Education account holders.

cascoly · « **Reply #41 on:** March 21, 2024, 08:50 »

Quote from: DannyCanva on February 29, 2024, 08:24

Hi there,

Apologies for the concern around the messaging here. I have shared the feedback here with our team.

The same email is currently being sent for all content removals, whether very serious violations of our Acceptable Use Policy, or contributed content removed from Creators as part of ongoing content library audits.

The messaging around "suspension" is not intended for the latter case; so please don't be alarmed by this, and you don't need to worry about account suspension.

Hope this helps!

once again canva takes an insulting way out with such weassal-worded messages -- why not be upfront & say "we deleted this - guess why?"

i've been getting same rejections for erotic sculptures on hindu temples - are they going to start deleting any depiction of anatomy?

a MUCH MORE serious problem is the rejection of entire batches SECONDS after uploading -- they refuse to even acknowledge this is happening despite being reported by many long time contributors. instead they send condescending boilerplate:

We've reviewed your most recent image submission and found that most of them do not adhere to the Canva image quality standards. Based on overall artistic appeal, usability and technical quality, we are unable to accept them into the library.

and, of course, they can't be bothered to say what those might be. obviously an AI is running amuck (another inheritance from ancient Hindus).

Smithore · « **Reply #42 on:** March 23, 2024, 04:48 »

I've also received these emails and the reason are so stupid !! It's certainly an AI bot who is thinking instead of a Canva team member, the humanity is getting everyday so far away from this world ...

cascoly · « **Reply #43 on:** April 20, 2024, 13:31 »

Quote from: DannyCanva on February 29, 2024, 08:24

Hi there,

Apologies for the concern around the messaging here. I have shared the feedback here with our team.

The same email is currently being sent for all content removals, whether very serious violations of our Acceptable Use Policy, or contributed content removed from Creators as part of ongoing content library audits.

The messaging around "suspension" is not intended for the latter case; so please don't be alarmed by this, and you don't need to worry about account suspension.

Hope this helps!

doesnt help at all - yesterday i was told i was in violation for a shot of civil war re-enactors firing a volley - clearly identified, but now rejected due to violence!

they have a lot of work to do:

re-enactment 29,468 images
civil war 178,809
battle 66,647
fight 180,345
rifle volley 20,526 (but most are images of 'volley' ONLY!
rifle + volley = same #
"rifle volley" 83,456,540 !!!!

since canva no longer uses human reviewers (rejecting everything seconds after they're uploaded) those displaced workers have been transferred to the Ministry of Silly Works

and why has 'DannyCanva' (26 posts in 4+ years) not responded to the absence of a sensible review process ?

Anyka · « **Reply #44 on:** April 20, 2024, 14:17 »

Yep, we can stop worrying, because if Canva suspended all accounts with "violating content" - they would be stuck with apples on white and nothing else.
I just got another "violation" : a classic hunting still life of a dead pheasant and a hare, like in the 17th century paintings.

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