Author Topic: Notice of violation emails (Read 10535 times)

Lev · « **on:** February 21, 2024, 08:47 »

Starting from last week I've got several emails from Canva with "Notice of violation" topic.

In each email there are noticed about some of my contents (3-5 in each mail) like:

"Violation details
Smiling Young Woman in Bikini Swimsuit on Beach (Raster)
Facts and circumstances:
We identified this content through our own investigation.
This content violates our policies on sexual content.
This decision was made by a member of our team.
Enforcement taken:
This content won’t be shown to Canva Education account holders."

These are all old contents, uploaded 2 years ago or more. Beach photos in bikinis, protos of people drinking beer in the bar and similar. Usual stock contents.

It's OK for me if they delete some previously accepted contents, but latest email also says: "Repeated violations may result in the permanent suspension of your Canva account." Nothing like this in previous emails.

It would be so stupid to lose my account just because they deleted some old contents. I wonder if I'm the only one getting these notices lately.

DiscreetDuck · « **Reply #1 on:** February 21, 2024, 09:10 »

Young Woman in Bikini... so boring subject to me...

Marcos87 · « **Reply #2 on:** February 21, 2024, 09:54 »

Hi, yes I too have already received 2 violation emails, now I wrote to them to understand exactly what it is about but is it possible to appeal this, has this happened to others as well?

rushay · « **Reply #3 on:** February 21, 2024, 11:24 »

Happened to me as well, my neighbour smoking cannabis

Marcos87 · « **Reply #4 on:** February 21, 2024, 14:14 »

I honestly don't understand what sense there is in removing images from 4 years ago or even 3 uploaded to my portfolio when maybe there weren't even these strict restrictions and rules yet, it doesn't make sense, it's very strange, especially having your account suspended for images that you didn't know they could break the rules

Peruphotoart · « **Reply #5 on:** February 22, 2024, 08:41 »

Yes, also for me, files from 2 years ago:

Large Bottles of Pisco with Macerated Fruit (Raster)
Mixes Alcoholic Drink (Raster)

Yakystockero · « **Reply #6 on:** February 22, 2024, 10:11 »

New guidelines:

https://www.canva.com/design/DAFy_EhKK9c/33U0SY0gUL4dynPax-6r8A/view?utm_content=DAFy_EhKK9c&utm_campaign=designshare&utm_medium=link&utm_source=editor#11

Marcos87 · « **Reply #7 on:** February 22, 2024, 20:09 »

yes, but it makes no sense to block contributor accounts who have images that are not suitable for the new guidelines, it should be like this for those who upload these prohibited images now, not for those who have had them in their portfolio for 4 years, it is unfair, at most they will take care of removing them without block accounts!

Lev · « **Reply #8 on:** February 23, 2024, 08:35 »

I really hope old contents that are being deleted now because of new guidelines will not trigger disabling of accounts. It would be a nonsense.

Noedelhap · « **Reply #9 on:** February 23, 2024, 12:30 »

Received a violation email too: a cartoon vector of an old man holding a glass of beer while intoxicated.

Not safe for school, apparently.

They could have worded the email differently, instead of 'violation'. They accepted it years ago so it's not MY violation.

DiscreetDuck · « **Reply #10 on:** February 23, 2024, 14:37 »

Quote from: Noedelhap on February 23, 2024, 12:30

Received a violation email too: a cartoon vector of an old man holding a glass of beer while intoxicated.

Not safe for school, apparently.

They could have worded the email differently, instead of 'violation'. They accepted it years ago so it's not MY violation.

You're true, it's not YOUR violation. But what about this? :

Your work is left (and you did many illustrations of it). Right, is the famous La Linea by Osvaldo Cavandoli.
https://en.wikipedia.org/wiki/La_Linea_(TV_series)
violation or not???

Anyka · « **Reply #11 on:** February 24, 2024, 03:01 »

I had one too : they deleted a photo of a tiger eating prey (which happens to be a large piece of meat, probably because tigers don't like veggies). Reason: violent content.
They did not delete any of the other 10 photos of the same tiger with the same prey ... (though they are easily found with the same keywords).
Would you delete those?

leremy · « **Reply #12 on:** February 24, 2024, 22:54 »

Quote from: Marcos87 on February 21, 2024, 09:54

Hi, yes I too have already received 2 violation emails, now I wrote to them to understand exactly what it is about but is it possible to appeal this, has this happened to others as well?

I have received a couple of such notices as well, and it really raised concern and anxiety. They were contents I submitted and approved years ago, and if there is a new guideline, I will definitely comply... but strong words such as "Repeated violations may result in the permanent suspension of your Canva account." is a very scary statement. Like everybody mentioned here, it will be too harsh if we got suspended due to content from the past.

Have you received feedback from Canva regarding this yet? Please share the information you received.

Noedelhap · « **Reply #13 on:** February 25, 2024, 07:08 »

Quote from: DiscreetDuck on February 23, 2024, 14:37

Quote from: Noedelhap on February 23, 2024, 12:30
Received a violation email too: a cartoon vector of an old man holding a glass of beer while intoxicated.

Not safe for school, apparently.

They could have worded the email differently, instead of 'violation'. They accepted it years ago so it's not MY violation.

You're true, it's not YOUR violation. But what about this? :

violation or not???

I don't know what I did to you to keep harrassing me with this allegation, but I do know it's not the first time you're doing this. I've already replied to your allegation in another thread, but you just can't seem to leave it alone. Please, get a life.

cascoly · « **Reply #14 on:** February 26, 2024, 13:28 »

i had an erotic sculpture of the kama sutra on a temple in India removed - they said they had ONE complaint so removed it. i pointed out that not only are there dozens of similar images in their collection, but these are easily accepted by all other agencies without any warnings attached

Marcos87 · « **Reply #15 on:** February 27, 2024, 03:21 »

They just removed the map of India for me, do you think this is normal? Always an old image uploaded before the new guidelines, crazy stuff!

Marcos87 · « **Reply #16 on:** February 27, 2024, 03:28 »

Have any of you already had your account suspended?

Anyka · « **Reply #17 on:** February 27, 2024, 05:29 »

OK, they now started sending me "violations" e-mails about all kinds of subjects. As soon as a drop of blood, a suggestion of abuse, a dead animal, or any form of angry face is in view, it has become a violation.
If they really mean it with their threat to suspend violating accounts, Canva will probably be left with 10% of its artists, with only "nice" images of smiling happy vegetarians.

So the only thing I can do to protect my portfolio, is to start deleting "violent" images myself, but I don't see a "delete" button. I can see an "unpublish" button on the "my items" page.
Can anyone find a real DELETE button, or is UNPUBLISH the only way to remove items ?

Noedelhap · « **Reply #18 on:** February 27, 2024, 10:43 »

Quote from: Marcos87 on February 27, 2024, 03:28

Have any of you already had your account suspended?

I doubt it will lead to account suspension, because the new policy is applied retro-actively instead.

Anyka · « **Reply #19 on:** February 27, 2024, 10:57 »

The funny thing is: Canva is known for deleting hundreds of images behind our backs, without notice and without any clear reason, and now they start sending violation e-mails about single photos ... haha.

It often happens that I submit a 50-image batch, of which 30 are accepted ... resulting in a total of +10 online files. No way to find which 20 old ones they deleted (or why).

Marcos87 · « **Reply #20 on:** February 27, 2024, 12:56 »

This afternoon I wrote to the people at Canva complaining about the fact that they send notifications on images uploaded 3 or 4 years ago that violate the new rules and they replied that they will solve this problem, do you believe it?

Uncle Pete · « **Reply #21 on:** February 28, 2024, 13:23 »

Quote from: Marcos87 on February 27, 2024, 12:56

This afternoon I wrote to the people at Canva complaining about the fact that they send notifications on images uploaded 3 or 4 years ago that violate the new rules and they replied that they will solve this problem, do you believe it?

Sure, they will be forced to admit that the warning is some generic boilerplate to explain when an image is removed for sensitive content, violence, or some new restriction that they are backdating the collection.

Or possible solution, take that last sentence that threatens artists, off the standard notification message?

pancaketom · « **Reply #22 on:** February 28, 2024, 15:14 »

I got one today for an image of US money (100$ bills). None of my images show complete bills that could be used for counterfeit, but whatever. They have been deleting images without notice for years, so for some reason they gave notice for this one.

edited to add - I decided to do a search for "100 dollar us bill" and it returned 1843146 photos, including what looks like straight scans of bills - which probably is illegal - so they have a bit more deleting to do.

Marcos87 · « **Reply #23 on:** February 28, 2024, 19:25 »

Have any of you here had your account suspended or have you really received that many violation notifications?

DannyCanva · « **Reply #24 on:** February 29, 2024, 08:24 »

Hi there,

Apologies for the concern around the messaging here. I have shared the feedback here with our team.

The same email is currently being sent for all content removals, whether very serious violations of our Acceptable Use Policy, or contributed content removed from Creators as part of ongoing content library audits.

The messaging around "suspension" is not intended for the latter case; so please don't be alarmed by this, and you don't need to worry about account suspension.

Hope this helps!

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Author Topic: Notice of violation emails (Read 10535 times)

Lev

DiscreetDuck

Marcos87

rushay

Marcos87

Peruphotoart

Yakystockero

Marcos87

Lev

Noedelhap

DiscreetDuck

Anyka

leremy

Noedelhap

cascoly

Marcos87

Marcos87

Anyka

Noedelhap

Anyka

Marcos87

Uncle Pete

pancaketom

Marcos87

DannyCanva

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